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Author: 俞芷儒
Yu, Chih-Ru
Thesis Title: Instagram影響者行銷策略、影響者類型及廣告格式對廣告效果之影響
The Effects of Influencer Marketing Strategy, Social Media Influencer Type, and Advertising Format on Advertising on Instagram
Advisor: 林慧斐
Lin, Hui-Fei
Committee: 陳聖智
Chen, Sheng-Chih
蔣旭政
Chiang, Hsu-Cheng
林慧斐
Lin, Hui-Fei
Approval Date: 2024/06/13
Degree: 碩士
Master
Department: 大眾傳播研究所
Graduate Institute of Mass Communication
Thesis Publication Year: 2024
Academic Year: 112
Language: 中文
Number of pages: 221
Keywords (in Chinese): 社群媒體影響者影響者行銷策略影響者類型廣告格式擬社會互動擬社會關係影響者可信度
Keywords (in English): Influencer marketing, Influencer marketing strategy, Social media influencer type, Advertising format, Parasocial interaction, Parasocial relationships, Influencers’ credibility
Research Methods: 實驗設計法
DOI URL: http://doi.org/10.6345/NTNU202401473
Thesis Type: Academic thesis/ dissertation
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  • 影響者掌握的影響力與商機龐大,成為行銷與廣告產業的主流趨勢,是當今重要的數位廣告資源。然而,人們逐漸對影響者業配策略感到疲乏,導致社群廣告成本提高與廣告投放精準度下降,使得廣告商轉而採用更高效的影響者團購策略,是一新興影響者行銷策略。在挑選影響者類型時,近年相關從業者傾向與較為中小型影響者合作,在產品推廣上有較佳的效益。社群媒體的廣告格式也不斷推陳出新,限時動態的豐富功能特徵與樣式,更有助於提高廣告成功率。因此,本研究以Instagram影響者行銷為探討主軸,以了解何種影響者廣告會對消費者產生較佳的廣告效果,同時加入影響者可信度作為中介變項。

    本研究採2(影響者行銷策略:團購 vs. 業配)×2(影響者類型:奈米影響者 vs. 超級影響者)×2(廣告格式:限時動態 vs. 動態貼文)三因子組間實驗設計,探討其對消費者廣告效果(廣告態度、產品態度、購買意願)之影響,以及影響者可信度分別在影響者行銷策略、影響者類型與廣告效果(廣告態度、產品態度、購買意願)之間的中介效果。

    研究結果顯示,(一)團購策略相較於業配策略會使消費者產生較佳的廣告效果;(二)奈米影響者相較於超級影響者會使消費者產生較佳的產品態度;(三)限時動態相較於動態貼文會使消費者產生較佳的廣告效果;(四)採用團購策略,限時動態相較於動態貼文,會使消費者產生較佳的購買意願;(五)採用團購策略,奈米影響者搭配限時動態相較於動態貼文,會使消費者產生較佳的廣告效果;(六)影響者可信度分別在影響者行銷策略與廣告態度、產品態度之間具有中介效果;(七)影響者可信度在影響者類型與任何廣告效果之間不存在中介效果。

    In today's digital marketing landscape, influencer marketing has become a mainstream trend with substantial commercial opportunities, representing a vital digital advertising resource. However, people are becoming fatigued with influencer sponsorship strategies, leading to increased costs in social media advertising and decreased precision in advertising targeting. This has prompted advertisers to adopt more efficient influencer online group buying strategies, representing a novel influencer marketing approach. When selecting influencer types, recent industry trends favor collaborations with smaller influencers, which have shown better results in product promotions. Additionally, social media advertising formats continue to evolve, with features and styles in ephemeral content showcasing rich functionalities, contributing to increased advertising success rates. Hence, this study focuses on influencer marketing to understand which influencer advertisements generate better advertising effects on consumers, while also incorporating influencers’ credibility as a mediating variable.

    This study adopted a two (influencer marketing strategy: online group buying vs. sponsorship) × two (social media influencer type: nano influencer vs. mega influencer) × two (advertising format: story vs. post) three-factor between-subjects experimental design to explore the effect of these three factors on advertising effects. Also, the study examined the mediating effects of influencers’ credibility on the relationships between influencer marketing strategy, influencer type, and dependent variables (advertising attitude, product attitude, and purchase intention).

    The study results showed that: (1) Compared with sponsorship strategy, the online group buying strategy generated more favorable advertising effects from consumers; (2) Compared with mega influencers, nano influencers result in better product attitude from consumers; (3) Compared with posts, stories generated more favorable advertising effects from consumers; (4) When adopting the online group buying strategy, pairing with stories leads to better purchase intention from consumers than posts; (5) When adopting the online group buying strategy, the nano influencer creates advertising content via stories, which will lead to better advertising effects; (6) Influencers’ credibility mediates the relationship between influencer marketing strategy and advertising attitude, product attitude; (7) Influencers’ credibility does not mediate the relationship between influencer type and any advertising effects.

    第壹章 緒論 1 第一節 研究背景與目的 1 第二節 研究問題 8 第貳章 文獻探討 9 第一節 社群媒體影響者(Social Media Influencer, SMI) 9 一、社群媒體影響者定義與發展 9 二、社群媒體影響者之相關研究 14 第二節 影響者行銷策略(Influencer Marketing Strategy) 20 一、影響者行銷策略定義與發展 20 二、影響者團購行銷策略(Online Group Buying) 27 三、影響者業配行銷策略(Sponsorships) 28 四、影響者行銷之相關研究 30 第三節 影響者類型(Social Media Influencer Type) 32 一、影響者類型之分類 32 二、奈米影響者與超級影響者(Nano Influencer & Mega Influencer) 37 第四節 廣告格式(Advertising Format) 39 一、Instagram廣告格式 39 二、限時動態與動態貼文(Story & Post) 41 第五節 擬社會理論(Parasocial Theory) 44 一、擬社會互動與擬社會關係定義與發展 44 二、擬社會理論與影響者行銷 46 第六節 影響者可信度(Influencers’ Credibility) 48 一、影響者可信度定義 48 二、影響者可信度與影響者行銷 49 第七節 社群媒體廣告效果 51 一、廣告態度(Advertising Attitude) 51 二、產品態度(Product Attitude) 52 三、購買意願(Purchase Intention) 53 第八節 假設推導 55 一、影響者行銷策略與廣告效果 55 二、影響者類型與廣告效果 57 三、廣告格式與廣告效果 58 四、影響者行銷策略與影響者類型之交互作用 60 五、影響者行銷策略與廣告格式之交互作用 61 六、影響者類型與廣告格式之交互作用 63 七、影響者行銷策略、影響者類型及廣告格式之交互作用 64 八、影響者可信度之中介效果 66 第參章 研究方法 69 第一節 研究架構 69 第二節 實驗設計與自變項操弄 71 一、實驗設計 71 二、自變項之定義與操弄測量 71 第三節 前測:確認刺激物 75 一、前測一:擬定影響者行銷策略之廣告文案 76 二、前測二:擬定實驗影響者 78 第四節 依變項與中介變項測量 84 一、依變項之定義與測量 84 二、中介變項之定義與測量 86 第五節 主實驗刺激物與實驗程序 88 一、主實驗刺激物呈現 88 二、實驗程序 97 第肆章 研究結果 99 第一節 樣本結構與敘述統計 99 一、年齡 100 二、生理性別 100 三、教育程度 101 四、職業 101 第二節 信度分析 102 第三節 正式實驗操弄檢定 103 一、影響者行銷策略操弄結果 103 二、影響者類型操弄結果 104 三、廣告格式操弄結果 105 第四節 研究假設驗證 107 一、影響者行銷策略對廣告效果之影響 111 二、影響者類型對廣告效果之影響 111 三、廣告格式對廣告效果之影響 112 四、影響者行銷策略與影響者類型之交互作用 113 五、影響者行銷策略與廣告格式之交互作用 113 六、影響者類型與廣告格式之交互作用 115 七、影響者行銷策略、影響者類型及廣告格式之三者交互作用 115 八、影響者可信度之中介效果 116 第五節 研究假設檢定結果彙整 129 第伍章 結論與建議 131 第一節 研究發現與討論 131 一、「團購」策略相較於「業配」策略會使消費者產生較佳的廣告效果 131 二、「奈米」影響者相較於「超級」影響者會使消費者產生較佳的產品態度 133 三、「限時動態」相較於「動態貼文」會使消費者產生較佳的廣告效果 134 四、影響者行銷策略與影響者類型之交互作用未顯著影響任何廣告效果 136 五、「團購」策略搭配「限時動態」相較於搭配「動態貼文」會使消費者產生較佳的購買意願 137 六、影響者類型與廣告格式之交互作用未顯著影響任何廣告效果 139 七、影響者行銷策略、影響者類型及廣告格式之交互作用顯著影響廣告效果 141 八、「影響者可信度」分別在影響者行銷策略與廣告態度、產品態度之間具有中介效果 143 九、「影響者可信度」在影響者類型與任何廣告效果之間不存在中介效果 145 第二節 研究貢獻 146 一、學術貢獻 146 二、實務貢獻 147 第三節 研究限制 148 一、虛構社群平台之限制 148 二、虛構影響者類型操弄之限制 148 三、影響者可信度之限制 149 第四節 未來研究方向與建議 150 一、探討社群媒體新廣告格式之研究 150 二、採用真實影響者作為實驗刺激物 150 三、實驗應納入更多元的性別認同 150 參考文獻 151 附錄一:前測一問卷 203 附錄二:前測二問卷 206 附錄三:主實驗刺激物網站操作流程 212 附錄四:主實驗篩選問卷 216 附錄五:主實驗問卷 217

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