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研究生: 陳潁臻
Chen, Ying-Chen
論文名稱: 以擴充科技接受模式檢視資訊品質與來源可信度對消費者的影響—以 Instagram 美食帳號為例
Examining Impact of the Information Quality and Source Credibility based on Expanded Technology Acceptance Model: A Case Study of Instagram Foodie Account
指導教授: 林慧斐
Lin, Hui-Fei
學位類別: 碩士
Master
系所名稱: 大眾傳播研究所
Graduate Institute of Mass Communication
論文出版年: 2019
畢業學年度: 108
語文別: 中文
論文頁數: 140
中文關鍵詞: Instagram社群媒體擴充科技接受模式資訊品質來源可信度
英文關鍵詞: Instagram, social media, expanded technology acceptance model, information quality, source credibility
DOI URL: http://doi.org/10.6345/NTNU201901141
論文種類: 學術論文
相關次數: 點閱:433下載:0
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  • Web2.0時代發展出許多以互動式參與為核心的社群平台,社群行銷興起加上全球進入圖片分享時代,以及關鍵意見領袖出現,不只網紅行銷應運而生,電商行銷也得以在 Instagram 上蓬勃發展。年輕用戶使用 Instagram 的比率持續增加,以及社群媒體對消費者購物行為的影響逐漸加深,關於 Instagram 的行銷議題值得探究。
    過去特定探究Instagram 在社群媒體市場中和消費者之間的關係和其影響力行銷的研究較為少數。因此,本研究擬以擴充科技接受模式為基礎,並以資訊系統成功模式當中的「資訊品質」作為外部變數,再加入來源可信度理論,採用問卷調查法的方式,檢視 Instagram 美食帳號與消費者之間的關係,分析探討 Instagram 美食帳號的行銷效果。
    研究結果顯示,(1) Instagram 美食帳號之資訊品質,對 Instagram 使用者的認知有用性、認知易用性與認知娛樂性皆有正向影響;(2)相較於 Instagram 美食帳號的認有用性,Instagram 美食帳號的認知易用性和認知娛樂性皆正向影響社群用戶對 Instagram 整體的態度;(3) Instagram 美食帳號之可信度、吸引力與專業性,對 Instagram 使用者的態度有正向影響;(4) Instagram 美食帳號的認知有用性和使用者態度,都能正向影響使用者的行為意圖。

    The Web2.0 era has developed a number of interactive platforms with interactive participation as the core. As the rise of social marketing and the global enter into the era of image sharing, as well as the emergence of key opinion leaders, the e-commerce marketing has been booming on Instagram, the topic of Instagram marketing is worth exploring.
    In the past, there was minority number of studies that specifically explore the relationship between Instagram and consumers in the social media market and its impact marketing. Therefore, this study is based on Expanded Technology Acceptance Model and use the "information quality" as an external variable, then add the Source Credibility Theory, and use the questionnaire method to examine the relationship between Instagram foodie accounts and consumers, and analyze the marketing effect of Instagram foodie accounts.
    The results of the study show that (1) The information quality of the Instagram foodie account has a positive impact on the perceived usefulness, perceived ease of use and perceived playfulness of Instagram users; (2) Compared with the perceived usefulness of Instagram foodie accounts, the perceived ease of use and the perceived playfulness of Instagram foodie accounts are positively affecting the attitude of community users towards Instagram as a whole; (3) Trustworthiness, attractiveness and expertise of Instagram foodie accounts are positively affecting the attitude of Instagram users; (4) Perceived usefulness and user's attitude can positively influence the user's behavioral intentions.

    第壹章 緒論 1 第一節 研究動機與目的 1 第二節 研究問題 6 第三節 研究程序 7 第貳章 文獻探討 8 第一節 社群媒體 8 一、社群媒體定義 8 二、社群媒體的發展 9 三、社群平台Instagram 11 四、小結 15 第二節 美食KOL 16 一、美食社群 16 二、美食影音引起關注 19 三、食品攝影的視覺消費與美學行銷 20 四、關鍵意見領袖 23 五、小結 24 第三節 資訊系統成功模式 25 一、資訊系統成功模式 25 二、資訊品質 26 三、系統品質 28 四、小結 29 第四節 擴充科技接受模式 30 一、科技接受模式 30 二、擴充認知娛樂性之科技接受模式 32 三、小結 35 第五節 來源可信度理論 36 一、來源可信度理論 36 二、小結 39 第六節 態度與行為意圖 40 一、態度 40 二、行為意圖 41 三、小結 47 第七節 研究假設推導 48 一、資訊品質與認知信念間的關係 48 二、認知信念和態度間的關係 49 三、來源可信度與態度間的關係 51 四、態度及認知有用性與行為意圖間的關係 52 第參章 研究方法 55 第一節 研究架構 55 第二節 研究構念定義與衡量 56 一、各構面變項 56 二、受測者基本資料 62 第三節 研究對象與調查方式 64 一、研究對象之選取 64 二、問卷前測 64 三、正式問卷 73 四、研究工具與統計分析 73 第肆章 資料分析 74 第一節 敘述性統計分析 74 一、受測者基本資料分析 74 二、統計資料分析 79 第二節 信度分析 81 第三節 因素分析 82 第四節 結構方程模型分析 90 一、整體模式配適度檢定 90 二、模型中各項假設的成立狀況 91 第伍章 結論與討論 93 第一節 研究結果 93 一、資訊品質顯著影響認知有用性、認知易用性與認知娛樂性 93 二、認知有用性未顯著影響態度 95 三、認知易用性、認知娛樂性顯著影響態度 96 四、來源可信度顯著影響態度 97 五、認知有用性顯著影響行為意圖 98 六、態度顯著影響行為意圖 99 第二節 研究貢獻 101 一、學術貢獻 101 二、實務貢獻 103 第三節 研究建議與限制 105 一、研究限制 105 二、研究建議 105 參考文獻 107 附錄一:問卷 135

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    網路資料
    Blue Fountain Media(2018)。10 Advantages of Social Media Marketing for Your Business. 取自https://www.bluefountainmedia.com/blog/advantages-of-social-media-marketing
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    GEMarketing(2016)INSTAGRAM行銷必學HASHTAGS,觸及率加倍就靠#它!取自https://www.gemarketing.com.tw/article/%E7%A4%BE%E7%BE%A4%E8%A1%8C%E9%8A%B7instagram%E8%A1%8C%E9%8A%B7%E5%BF%85%E5%AD%B8hashtags%EF%BC%8C%E8%A7%B8%E5%8F%8A%E7%8E%87%E5%8A%A0%E5%80%8D%E5%B0%B1%E9%9D%A0%E5%AE%83%EF%BC%81/?fbclid=IwAR3OK6UIOH4VhHJ-zyLmKyKKW-Q3hOaRz0tEgQoRoJEWuYwwH7cbaZhgOyw
    iMarketing 銀河數位行銷學(2018)。INSTAGRAM成為主流社群媒體,學會用HASHTAG放大曝光。取自http://www.iwant-in.net/tw/iMarketing/?p=5973
    iMarketing 銀河數位行銷學(2019)。比其他社群行銷平台多三倍流量,IG行銷該如何發揮效益?取自http://www.iwant-in.net/tw/iMarketing/?p=6780
    Mashable(2017)。Instagram had a crazy 2016. With 1 million advertisers, here's what's up in 2017. 取自https://mashable.com/2017/03/22/instagram-1-million-advertisers/?utm_cid=mash-prod-emailtopstories&utm_emailalert=daily&utm_source=newsletter&utm_medium=email%20&utm_campaign=daily&utm_sid=534df894f9c510f432da6220#AyvtbkwxpOqH

    MIC產業情報研究所,(2019)。【網購調查系列一】網購消費占比達16.5% 愛用電商平台大排名。取自https://mic.iii.org.tw/IndustryObservations_PressRelease02.aspx?sqno=516
    MIC產業情報研究所,(2017)。自媒體產業鏈漸成熟 內容專業化成發展焦點。取自https://mic.iii.org.tw/Industryobservation_MIC02views.aspx?sqno=251
    MIC產業情報研究所,(2016)。2017年19歲以下網友潛藏巨大消費力量。取自https://mic.iii.org.tw/IndustryObservations_PressRelease02.aspx?sqno=449
    NOM Magazine(2018)。Instagram 即將成為美食新指標?取自https://nommagazine.com/instagram-%E5%8D%B3%E5%B0%87%E6%88%90%E7%82%BA%E7%BE%8E%E9%A3%9F%E6%96%B0%E6%8C%87%E6%A8%99%EF%BC%9F/
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    SHOPLINE 電商教室(2018)。2018 年經營 Instagram 還不會玩限時動態就落伍了!品牌電商如何用 IG Stories 玩出創意新商機?取自https://shopline.tw/blog/ig-story-2018/
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    許博涵(2018)。Instagram行銷時代來臨!4大行銷趨勢一次掌握。取自https://www.smartm.com.tw/article/34353735cea3
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    黃靜涵(2018)。如何用IG廣告為電商加分?掌握3訣竅,讓潮流廣告助電商創造商機。取自https://www.smartm.com.tw/article/34363334cea3
    楊晨欣(2017)。停不下來的高速成長!Instagram限時動態用戶突破2.5億人,再度推出新功能。取自https://meet.bnext.com.tw/articles/view/40964
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    蘇思云,(2018)。台灣IG月活躍用戶數已近三分之一人口!亞瑞特數位社群行銷執行長黃逸旻:用這5招提高粉絲數。取自https://www.cheers.com.tw/article/article.action?id=5092097

    資策會 MIC,網址:http://mic.iii.org.tw/

    Nielsen尼爾森,網址:http://www.nielsen.com/tw/zh.html

    InsightXplorer 創市際市場研究顧問,網址:http://www.ixresearch.com/

    Instagram,網址:https://www.instagram.com/about/us/

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