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研究生: 張芷瑄
Chang, Chih-Hsuan
論文名稱: YouTuber與產品形象一致性、YouTuber業配廣告揭露類型與產品屬性描述對消費者行為之影響
The Effect of YouTuber-Product Image Congruency, YouTubers’ Disclosing Sponsored Advertisement Type, and Product Attribute Description on Consumer Behavior
指導教授: 林慧斐
Lin, Hui-Fei
學位類別: 碩士
Master
系所名稱: 大眾傳播研究所
Graduate Institute of Mass Communication
論文出版年: 2020
畢業學年度: 108
語文別: 中文
論文頁數: 217
中文關鍵詞: 社群影響者YouTuber業配揭露說服知識模型產品屬性描述YouTuber與產品形象一致性來源可信度擬社會互動
英文關鍵詞: Social influencers, YouTuber, Sponsorship disclosure, Persuasion Knowledge Model, Product attribute description, YouTuber-product image congruency, Source Credibility, Parasocial Interaction
DOI URL: http://doi.org/10.6345/NTNU202000453
論文種類: 學術論文
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  • 社群媒體的崛起,改變現今傳遞訊息的方式,使得品牌與消費者間的交流模式更多樣化。並且隨著人們網路使用行為的改變,品牌投資於社群行銷的範圍也跟著擴大,也開始在YouTube影音平台上與新型態的社群影響者——YouTuber進行商業合作,成為推廣產品或品牌的行銷策略之一,藉著業配的形式打動更多不同的消費族群。因此本研究欲以YouTube影音平台作為研究背景,採2(YouTuber與產品形象一致性:一致vs.不一致)x2(YouTuber業配廣告揭露類型:簡單業配廣告揭露vs.誠實意見業配廣告揭露)x2(產品屬性描述:實用屬性描述vs.享樂屬性描述)的三因子組間實驗設計,探討上述變項在消費者觀看YouTube影音平台上的業配影片後對消費者行為的影響,以及擬社會互動對自變項(YouTuber與產品形象一致性、YouTuber業配廣告揭露類型、產品屬性描述)與依變項(品牌回憶、廣告態度、產品態度、購買意願)之間的中介效果。
    本研究結果證實:(1)在業配影片中,相較於YouTuber與產品形象不一致,YouTuber與產品形象一致會使消費者產生較佳的消費者行為;(2)當YouTuber與產品形象一致時,相較於享樂屬性描述,使用實用屬性描述的方式呈現會使消費者產生較佳消費者行為;(3)當YouTuber與產品形象一致且搭配誠實意見業配廣告揭露時,相較於享樂屬性描述,使用實用屬性描述的方式呈現會使消費者產生較佳的消費者行為;(4)當YouTuber與產品形象不一致搭配誠實意見業配廣告揭露時,相較於實用屬性描述,使用享樂屬性描述的方式呈現會使消費者產生較佳的消費者行為;(5)擬社會互動在YouTuber與產品形象一致性、產品屬性描述與消費者行為之間具有中介效果,在YouTuber業配廣告揭露類型之間則無。

    The rise of social media has changed the ways to deliver messages, which makes the network of information communication between brands and consumers more diverse. With the behavior of internet utilization evolving, the scope of the brand investment in social marketing has also expanded. Companies have begun commercial cooperation with YouTuber, a new type of social influencer on the YouTube, which has become one of the marketing strategies to promote products or brands, and attract more attention from different consumer groups through sponsored videos. Therefore, this research intends to use YouTube as the research background, a two (YouTuber-product image Congruency : congruence vs. non-congruence) x two (YouTubers’ disclosing sponsored advertisement type: simple sponsorship disclose vs. honest Opinions Sponsorship disclosure) x two (product attribute description: Utilitarian attribute description vs. hedonic attribute description) , three factors of between-subject design was conducted. The aim is to observe if the compatibility among YouTuber-product image Congruency, YouTubers’ disclosing sponsored type and product attribute description could affect consumer behavior. In addition, tested to see the mediating effect of parasocial interaction between independent variables (YouTuber-Product image Congruency, YouTubers Disclosing Sponsored Type, and product attribute description) and dependent variables (attitude toward brand recall, advertising attitude, product attitude and purchase intention).
    This study reveals that, (1) in sponsored videos, compared to YouTuber-product image non-congruence, YouTuber-product image congruence leads to better consumer behavior; (2) when YouTuber is congruent with the product image, compared to the hedonic attribute description, the use of the utilitarian attribute description leads to better consumer behavior; (3) when the YouTuber is congruent with the product image and is disclosed with honest opinions sponsorship, compared to the hedonic attribute description, the use of the utilitarian attribute description will have better consumer behavior; (4) when the YouTuber is non-congruent with the product and is disclosed with honest opinions sponsorship, compared to the utilitarian attribute description, the use of hedonic attribute description will have better consumer behavior; (5) parasocial interaction is a significant factor in not only mediating the relationship between YouTuber-product image congruence and the consumer behavior, but also between the product attribute description and the consumer behavior. However, it is not a significant factor in resolving the relationship between the YouTubers’ Disclosing Sponsored Type with consumer behavior.

    目次 謝辭 I 摘要 III ABSTRACT IV 目次 IV 表目錄 XII 圖目錄 XVII 第壹章 緒論 1 第一節、研究背景與目的 1 第二節、研究問題 6 第貳章 文獻探討 7 第一節、社群媒體 7 一、社群媒體定義與發展 7 二、YouTube影音平台的發展與現況 9 三、小結 13 第二節、社群影響者與影響者行銷 15 一、社群影響者定義與發展 15 二、YouTuber 16 三、臺灣YouTuber發展至今 17 四、影響者行銷定義與發展 20 五、小結 21 第三節、代言人與產品一致性 23 一、名人代言人定義與發展 23 二、代言人與產品形象一致性定義與發展 24 三、來源可信度 25 四、小結 26 第四節、業配揭露 27 一、業配定義與發展 27 二、業配揭露定義與相關行銷研究 28 三、說服知識模型(Persuasion Knowledge Model) 31 四、小結 32 第五節、產品屬性描述 33 一、產品屬性描述定義與發展 33 二、小結 34 第六節、擬社會互動 35 一、擬社會互動定義與發展 35 二、小結 36 第七節、假設推導 37 一、YouTuber與產品形象一致性與品牌回憶、廣告態度、產品態度以及購買意願的關係 37 二、YouTuber業配廣告揭露類型與品牌回憶、廣告態度、產品態度以及購買意願的關係 39 三、產品屬性描述與品牌回憶、廣告態度、產品態度以及購買意願的關係 41 四、YouTuber與產品形象一致性和YouTuber業配廣告揭露類型之交互作用 42 五、YouTuber與產品形象一致性和產品屬性描述之交互作用 44 六、YouTuber業配廣告揭露類型和產品屬性描述之交互作用 45 七、YouTuber與產品形象一致性、YouTuber業配廣告揭露類型和產品屬性之交互作用 46 八、擬社會互動之中介效果 47 第參章 研究方法 50 第一節、研究架構 50 第二節、實驗設計與刺激物 51 一、實驗設計 51 二、自變項之定義與操弄 52 第三節、前測:自變項操弄檢定 54 一、自變項操弄問項 54 二、前測 57 第四節、依變項與中介變項測量 73 一、依變項 73 二、中介變項 76 第五節、主實驗刺激物與實驗程序 78 一、主實驗刺激物之呈現 78 二、實驗程序 81 第肆章 研究結果 82 第一節、樣本結構與敘述統計 82 第二節、信度分析 85 第三節、正式實驗之操弄檢定 86 一、YouTuber與產品形象一致性操弄檢定結果 86 二、YouTuber業配廣告揭露類型操弄檢定結果 88 三、產品屬性描述操弄檢定結果 88 第四節、研究假設之驗證 90 一、YouTuber與產品形象一致性對消費者行為之影響 92 二、YouTuber業配廣告揭露類型對消費者行為之影響 94 三、產品屬性描述對消費者行為之影響 97 四、YouTuber與產品形象一致性、YouTuber業配廣告揭露類型對消費者行為之影響 99 五、YouTuber與產品形象一致性、產品屬性描述對消費者行為之影響 105 六、YouTuber業配廣告揭露類型、產品屬性描述對消費者行為之影響 109 七、YouTuber與產品形象一致性、YouTuber業配廣告揭露類型和產品屬性描述對消費者行為之影響 113 八、中介效果 116 第五節、研究假設檢定結果 133 第伍章 結論與建議 136 第一節、研究發現與討論 136 一、「YouTuber與產品形象一致」比「YouTuber與產品形象不一致」更能引發較正面的廣告態度、較佳的產品態度以及較強的購買意願 136 二、YouTuber業配廣告揭露類型對消費者行為之影響 137 三、YouTuber與產品形象一致性、YouTuber業配廣告揭露類型對消費者行為之影響 138 四、當「YouTuber與產品形象一致」時,搭配「實用屬性描述」會產生較正面的廣告態度、較佳的產品態度以及較強的購買意願 140 五、以「簡單業配揭露」的方式搭配「實用屬性描述」能引發較佳的消費者行為 141 六、YouTuber與產品形象一致性、YouTuber業配廣告揭露類型以及產品屬性描述對消費者行為的交互作用影響 142 七、擬社會互動在「YouTuber與產品形象一致性」及「產品屬性描述」對消費者行為的影響中具有中介效果,但在「YouTuber業配廣告揭露類型」之中則無 143 八、小結 145 第二節、學術貢獻與實務建議 146 一、學術貢獻 146 二、實務建議 146 三、小結 147 第三節、研究限制 148 一、實驗進行過程之限制 148 二、素人YouTuber之限制 148 三、YouTuber業配廣告揭露類型之限制 149 四、產品屬性描述之限制 149 五、拍攝及剪輯業配影片之限制 150 第四節、未來研究方向與建議 151 一、產品屬性描述之建議 151 二、探討加入其他類別對業配廣告揭露影片是否會有不同影響 151 三、加入影響消費者情緒感染變項進行研究探討 152 參考文獻 153 英文文獻 153 中文文獻 188 附錄一:前測一問卷 190 附錄二:前測二問卷 196 附錄三:前測三問卷 199 附錄四:前測四問卷 207 附錄五:主實驗問卷 213

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