簡易檢索 / 詳目顯示

研究生: 江志山
Chiang, Shih-Shan
論文名稱: 企業核心職能、工作動機與工作績效關係之研究
The Relations among Core Competency, Work Motivation and Job Performance
指導教授: 李隆盛
Lee, Lung-Sheng
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2015
畢業學年度: 103
語文別: 中文
論文頁數: 82
中文關鍵詞: 核心職能工作動機工作績效
英文關鍵詞: core competency, work motivation, job performance
論文種類: 學術論文
相關次數: 點閱:129下載:15
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 員工工作績效一直是企業最重視的課題,而影響工作績效的因素很多,許多學者研究發現工作績效是由工作職能與工作動機相乘的結果。本研究目的在了解核心職能、工作動機與工作績效的關係,以及探究核心職能及工作動機對工作績效的解釋力,提供個案公司及性質相近公司作為管理上之參據。本研究採用量化研究,以個案公司全體員工內部核心職能評鑑資料及績效考核資料,加上問卷調查全體員工工作動機所獲得資料,利用統計軟體SPSS進行分析與檢定,研究結果發現:(1)工作動機與工作績效有正向關係;(2)核心職能與工作績效具正向關係;和(3)內在工作動機在核心職能上對工作績效有交互作用。因此個案公司和性質相近公司除加強員工核心職能能力之外,也應適切激勵員工內外在工作動機,以提升員工工作績效。

    Job performance has been the company's most important issue, and many factors affect job performance, many scholars have found that job performance results from job competency and work motivation. The major purpose of this study was to understand the relations among core competencies, work motivation and job performance, as well as to explore the explanatory power of the core competencies and work motivation to job performance. The result can serve as a reference for the case company in this study and its similar company its for better management. Employing a approach, this study used the ready data of all employees’ survey around the case company employees’ core competencies and performance appraisal, combined with a survey of their work motivation. Ths SPSS statistical software was used for data analysis and test. The results of this study are as follows:(1) Work motivation positively correlates with job performance; (2) Core competency positively correlates with job performance; and (3) The interaction between work motivation and core competencies to job performance exists. Therefore, the case company and in this study its similar companies should not only improve their employees’ core competencies, but also inspire their employees’ intrinsic motivation and extrinsic motivation to promote their employees’ job performance.

    第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與待答問題 4 第三節 研究範圍與限制 5 第四節 重要名詞解釋 6 第二章 文獻探討 9 第一節 核心職能及其相關研究 9 第二節 工作動機及其相關研究 17 第三節 工作績效及其相關研究 21 第四節 核心職能、工作動機與工作績效之間的相關研究 23 第三章 研究方法 27 第一節 研究架構與假設 27 第二節 研究方法與程序 30 第三節 研究對象 32 第四節 研究工具 34 第五節 資料處理 38 第四章 結果與討論 43 第一節 樣本特性 43 第二節 核心職能、工作動機與工作績效之關係 47 第三節 工作動機在核心職能與工作績效間之中介效果 55 第四節 工作動機在核心職能與工作績效間之調節效果 55 第五章 結論與建議 61 第一節 結論 61 第二節 建議 64 參考文獻 69 一、中文部份 69 二、英文部份 71 附錄 77 一、個案公司核心職能行為問卷 79 二、工作動機調查問卷 81

    一、中文部份
    何永福、楊國安(1996)。人力資源策略管理。台北:三民書局。
    吳佩芳(2003)。管理才能、工作動機與工作績效、部門績效關係之研究。國立中央大學人力資源管理研究所碩士論文。
    吳欣蓓、陸洛、巫姍如(2010)。績效優異員工之背景與職能條件:在台上市電腦系統公司為例。人力資源管理學報,10(2),1-26。
    吳嘉玲(2006)。非營利組織中義工的工作動機與工作表現-以台北市立美術館為例。國立中央大學人力資源管理研究所碩士論文。
    吳武忠、杜孟哲、鄒安豪(2013)。轉化專業職能成為工作產出:績效的觀點。Journal of Hospitality and Tourism,10(1),27-46。
    李隆盛(2003)。工程與技術學院學生的核心能力。技術及職業教育雙月刊,74。
    房美玉(2002)。臺灣半導體產業之組織文化對於內外工作動機與工作績效及工作滿意度間關連性的影響。管理評論,21(3),69-96。
    姜遠誠(2006)。核心職能對工作績效之影響-以C證券公司營業員為例。國立中央大學人力資源管理研究所碩士論文。
    柯慧琳(2013)。資訊軟體服務業人員之組織核心職能發展與工作績效關係之研究—以I公司為例。國立中山大學人力資源管理研究所碩士論文。
    常昭鳴(2005)。PHR人資基礎工程。台北:博頡策略顧問股份有限公司。
    許士軍(2000),走向創新時代的組織績效評估,績效評估導讀,哈佛商業評論精選(HBR)。台北:天下出版。
    張正賢(2008)。核心職能、教育訓練與工作績效關係之研究—以定期海運業為例。國立成功大學交通管理學系碩士論文。
    張春興(2002)。現代心理學。台北:東華書局。
    張婷婷、黃玉真、黃同圳(2007)。催收人員的職能與工作績效關係之研究。人力資源管理學報,7 (1),41-59。
    許慶郎(2010)。主管管理能力、工作動機與工作績效之關聯性探討─以A公司為例。國立中央大學人力資源管理研究所碩士論文。
    陳素雅(2012)。情緒智力與工作績效之關係-探討工作動機的中介影響。國立中央大學人力資源管理研究所碩士論文。
    彭慧純(2011)。人力資源專業人員之專業職能、工作動機與個人績效之關係探討。國立中央大學人力資源管理研究所碩士論文。
    詹天民、洪麗雯、王美玲、郭怡伶(2013)。專業職能與工作績效之關係─醫院護理師之實證研究。中華訓練品質學會第一屆學術研討會,2013訓練品質與企業發展。
    劉廷揚、鍾佩璇(2011)。職能與績效關係之研究─以教育訓練為調節變項。2011第14屆科際整合管理研討會,215-229。
    劉怡君(1999)。製造業中高階管理者「管理才能」評鑑量表之建立。國立中央大學人力資源管理研究所碩士論文。
    歐盛中(2011)。某電子公司核心職能模式推行成效之研究。國立高雄應用科技大學人力資源發展系碩士論文。
    鄭晉昌、劉曉雯、林俊宏、陳春希(2006)。多向度之管理職能評鑑與主管級員工績效及績效改善之關係:一項結合橫貫面與縱貫面之研究。人力資源管理學報,6( 4),1-21。
    賴春金、李隆盛(2011)。職能分析的方法與選擇。T&D發訊,114。
    魏梅金(譯)(2002)。Spencer, L. M., & Spencer, S. M.。才能評鑑法─建立卓越績效的模式。台北:商周。
    二、英文部份
    Afful-Broni, A. (2012). Relationship between motivation and job performance at the University of Mines and Technology, Tarkwa, Ghana: Leadership Lessons. Creative Education, 3(03), 309.
    Agha, S., Alrubaiee, L., & Jamhour, M. (2011). Effect of core competence on competitive advantage and organizational performance. International Journal of Business and Management, 7(1), 192.
    Amabile, T. M., Hill, K. G., Hennessey, B. A., & Tighe, E. M. (1994). The Work Preference Inventory: Assessing Intrinsic and Extrinsic Motivational Orientations. Journal of Personality and Social Psychology, 66(5), 950-967.
    Aramo-Immonen, H., Bikfalvi, A., Mancebo, N., & Vanharanta, H. (2011). Project managers’ competence identification. International Journal of Human Capital andInformation Technology Professionals, 2(1), 33–47.
    Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology. 51(6), 1173-1182.
    Bevan, S. (2012). Good work, high performance and productivity. The Work Foundation.
    Beltrán-Martín, I., Roca-Puig, V., Escrig-Tena, A., & Bou-Llusar, J. C. (2008). Human resource flexibility as a mediating variable between high performance work systems and performance. Journal of Management, 34(5), 1009-1044.
    Borman, W. C., & Motowidlo, S. J. (1993). Expanding the criterion domain to include elements of contextual performance. In N. Schmitt & W. Borman (Eds.), Personnel selection in organizations (pp. 71-98). New York, NY: Jossey-Bass.
    Boxall, P. and Macky, K. (2009). Research and theory on high-performance work systems: progressing the high-involvement stream. Human Resource Management Journal, 19(1), 3-23.
    Brits, D. W., & Veldsman, T. H. (2014). A global central banker competency model: original research. SA Journal of Human Resource Management, 12(1), 1-14.
    Campbell, J. P. (1990). Modeling the performance prediction problem in industrial and organizational psychology. In M. D. Dunnette & L. M. Hough (Eds.), Handbook of industrial and organizational psychology (2nd ed., Vol. 1, pp. 687–732). Palo Alto, CA: Consulting Psychologists Press.
    Campion, M. A., Fink, A. A., Ruggeberg, B. J., Carr, L., Phillips, G. M., & Odman, R. B. (2011). Doing competencies well: Best practices in competency modeling. Personnel Psychology, 64(1), 225-262.
    Catano, V. M. (1998). Appendix 1: Competencies: A review of the literature and bibliography. Canadian Council of Human Resources Associations.
    Chen, H. M., & Chang, W. Y. (2010). The essence of the competence concept: Adopting an organization's sustained competitive advantage viewpoint. Journal of Management & Organization, 16(05), 677-699.
    Cerasoli, C. P., Nicklin, J. M., & Ford, M. T. (2014). Intrinsic motivation and extrinsic incentives jointly predict performance: A 40-year meta-analysis. Psychological Bulletin, 140(4), 980-1008.
    Chaudhary, N., & Sharma, B. (2012). Impact of employee motivation on performance (productivity) in private organization. International Journal of Business Trends and Technology, 2(4), 29-35.
    Clardy A (2008). Human resource development and the resource-based model of core competencies: Methods for diagnosis and assessment. Hum. Resour. Dev. Rev., 7(4), 387-407.
    De Leenheer, P., Christiaens, S., & Meersman, R. (2010). Business semantics management: A case study for competency-centric HRM. Computers in Industry, 61(8), 760–775.
    Deci, E. L. (1971). Effects of externally mediated rewards on intrinsic motivation. Journal of Personality and Social Psychology, 18, 105–115.
    Deci, E. L., & Ryan, R. M. (1985). Intrinsic motivation and self-determination in human behavior. New York, NY: Plenum.
    Dyer, L., & Reeves, T. (1995). Human resource strategies and firm performance: what do we know and where do we need to go?. International Journal of human resource management, 6(3), 656-670.
    Dysvik, A., & Kuvaas, B. (2008). The relationship between perceived training opportunities, work motivation and employee outcomes. International Journal of Training & Development, 12(3), 138-157.
    Guo, Y., Liao, J., Liao, S., & Zhang, Y. (2014). The mediating role of intrinsic motivation on the relationship between developmental feedback and employee job performance. Social Behavior and Personality: An International Journal, 42(5), 731-741.
    Guest, D. E. (1997). Human resource management and performance: a review and research agenda. International journal of human resource management, 8(3), 263-276.
    Hamel, G and Prahalad, C.K. (1990). The core competence of the corporation. Harvard Business Review, 68(3), 79-92.
    Hamel, G., and Prahalad, C. (1994). The concept of core competence, in Hamel, G. and Heene, A. (Eds),Competence-Based Competition.Wiley, New York, NY: 11-33.
    Holland, B. K. (1989). Motivation and Job Satisfaction. Journal of Property Management, 54(5) , 32-36.
    Kanfer, R., Chen, G., & Pritchard, R. D. (Eds.). (2008). Work motivation: Past, present, and future. New York, NY: Routledge.
    Kanfer, R., Wolf, M. B., Kantrowitz, T. M., & Ackerman, P. L. (2010). Ability and trait complex predictors of academic and job performance: A person–situation approach. Applied Psychology: An International Review, 59(1), 40-69.
    McClelland, D. C. (1973). Testing for Competence rather than for Intelligence. American Psychologist, 28(1), 1-24.
    McClelland, D. C. (1987). Human motivation. Cambridge, UK: Cambridge University Press.
    Mitchell, T. R. (1982). Motivation: New directions for theory, research, and practice. Academy ofManagement Review, 7, 80–88.
    Muchhal, D. S. (2014). HR Practices and Job Performance. IOSR Journal of Humanities And Social Science (IOSR-JHSS), 19(4), 55-61.
    Parry, S. B. (1998). Just what is a competency? (And why should you care?). Training, 35, 58-64.
    Patall, E. A., Sylvester, B. J., & Han, C. W. (2014). The role of competence in the effects of choice on motivation. Journal of Experimental Social Psychology, 50, 27-44.
    Pinder, W. C. C. (2011). Work motivation in organizational behavior (2nd ed.). New York, NY: Psychology Press.
    Porter, L.W., Steers, R.M., Mowday, R.T., & Boulian, P.V. (1974). Organizational commitment, job satisfaction and turnover among psychiatric technicians. Journal of Applied Psychology, 59(5), 603-609.
    Rotundo, M., & Sackett, P. R. (2002). The relative importance of task, citizenship, and counterproductive performance to global aspects of job performance: A policy-capturing approach. Journal of Applied Psychology, 87, 66-80.
    Ryan, R. M., & Deci, E. L. (2000). Intrinsic and extrinsic motivations: classic definitions and new directions. Contemporary Educational Psychology, 25, 54-67.
    Saleem, R., Mahmood, A., & Mahmood, A. (2010). Effect of work motivation on job satisfaction in mobile telecommunication service organizations of Pakistan. International journal of business and management, 5(11), 213.
    Spencer, L., & Spencer, M. (1993). Competence At work: Models for superior performance. New York, NY: John Wiley & Sons, Inc.
    Stevens, G. W. (2013). A critical review of the science and practice of competency modeling. Human Resource Development Review, 12(1), 86-107.
    Thushel Jayaweera (2015). Impact of work environmental factors on job performance, mediating role of work motivation: A study of hotel sector in England. International Journal of Business and Management, 10( 3), 271-278.
    Vallerand, R. J. (1997). Toward a hierarchical model of intrinsic and extrinsic motivation. In M. P. Zanna (Ed.), Advances in experimental social psychology (pp. 271-360). New York, NY: Academic Press.
    Vallerand, R. J. (2007a). Intrinsic and extrinsic motivation in sport and physical activity: a reviewand a look at the future. In G. Tenenbaum, & R. E. Eklund (Eds.), Handbook of Sport Psychology (3rd ed.). (pp. 49-83) New York, NY: John Wiley.
    Vallerand, R. J. (2007b). Ahierarchicalmodel of intrinsic and extrinsicmotivationfor sport andphysical activity. In M. S. Hagger,& N. L. D. Chatzisarantis (Eds.), Self-determination theory in exercise and sport (pp. 255-279). Champaign, IL: Human Kinetics.
    Williams, Helen. (2008). Characteristics that distinguish outstanding urban principals: Emotional intelligence,social intelligence and environmental adaptation. Journal of Management Development, 27(1), 36-54.
    Wood, V., Flavell, A., Vanstolk, D., Bainbridge, L., & Nasmith, L. (2009). The road to collaboration: Developing an Interprofessional competency framework. Journal of Interprofessional Care, 23(6), 621-629.

    下載圖示
    QR CODE