研究生: |
林柏逸 Lin, Po-Yi |
---|---|
論文名稱: |
The Relationship Between Perceived Autonomy on CSR, CSR Participation and Employee Brand Love: The Mediation of CSR Participation and Moderation of CSR Credibility The Relationship Between Perceived Autonomy on CSR, CSR Participation and Employee Brand Love: The Mediation of CSR Participation and Moderation of CSR Credibility |
指導教授: |
盧承杰
Lu, Cheng-Chieh |
口試委員: |
賴志樫
Lai, Chih-Chien 李栢浡 Lee, Pai-Po 盧承杰 Lu, Cheng-Chieh |
口試日期: | 2022/04/26 |
學位類別: |
碩士 Master |
系所名稱: |
國際人力資源發展研究所 Graduate Institute of International Human Resource Developmemt |
論文出版年: | 2022 |
畢業學年度: | 110 |
語文別: | 英文 |
論文頁數: | 76 |
英文關鍵詞: | corporate social responsibility, perceived autonomy, employee CSR participation, employee brand love, CSR credibility |
DOI URL: | http://doi.org/10.6345/NTNU202201377 |
論文種類: | 代替論文:專業實務報告(專業實務類) |
相關次數: | 點閱:159 下載:0 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
Corporate social responsibility (CSR) has been widely accepted and researched both in business and academic fields. However, the domain of research has focused on macro-CSR or from internal stakeholders' perspectives, and regarding how to maximize the benefits of CSR initiatives is also under-researched. Consequently, this research aims to explore the relationships between the employee perceived autonomy on CSR and their positive attitudes toward the company’s brand, and the underlying mechanism of CSR participation. In addition, this research would also like to explore if the relationship between employee perceived autonomy on CSR and their CSR participation could be strengthened by CSR credibility. This study was conducted among 260 employees in the X insurance industry operating in Taiwan. IBM SPSS 23.0 was used to conduct descriptive statistics, Pearson correlation analysis and hierarchical regression analysis to analyze participants and test hypotheses. The results show that employee perceived autonomy on CSR is critical to enhancing employee brand love, CSR participation plays the mediating role in this relationship. The implications derived from the findings are also discussed.
Abernathy, J., Stefaniak, C., Wilkins, A., & Olson, J. (2017). Literature review and research opportunities on credibility of corporate social responsibility reporting. American Journal of Business, 32(1), 24–41. https://doi.org/10.1108/ajb-04-2016-0013
Aguinis, H., & Glavas, A. (2012). What we know and don’t know about corporate social responsibility. Journal of Management, 38(4), 932–968. https://doi.org/10.1177/0149206311436079
Alcañiz, E. B., Cáceres, R. C., & Pérez, R. C. (2010). Alliances between brands and social causes: The influence of company credibility on social responsibility image. Journal of Business Ethics, 96(2), 169–186. https://doi.org/10.1007/s10551-010-0461-x
Andersen, N. Å., & Born, A. W. (2008). The employee in the sign of love. Culture and Organization, 14(4), 325–343. https://doi.org/10.1080/14759550802489664
Ashforth, B. E., & Mael, F. (1989). Social identity theory and the organization. The Academy of Management Review, 14(1), 20. https://doi.org/10.2307/258189
Baldwin, T. T., & Magjuka, R. J. (1991). Organizational training and signals of importance: Linking pretraining perceptions to intentions to transfer. Human Resource Development Quarterly, 2(1), 25–36. https://doi.org/10.1002/hrdq.3920020106
Bapat, S., & Upadhyay, P. (2021). Implications of CSR initiatives on employee engagement. Social Responsibility Journal, 17(2), 149–163. https://doi.org/10.1108/srj-05-2018-0120
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173–1182. https://doi.org/10.1037/0022-3514.51.6.1173
Berger, I. E. (2006). Identity, identification, and relationship through social alliances. Journal of the Academy of Marketing Science, 34(2), 128–137. https://doi.org/10.1177/0092070305284973
Bhattacharya, C. B., Sen, S., & Korschun, D. (2007). Corporate social responsibility as an internal marketing strategy. MIT Sloan Management Review. Retrieved from http://www.people. fas.harvard.edu/~hiscox/Bhattacharya.pdf
Browne, M. W., & Cudeck, R. (1992). Alternative ways of assessing model fit. Sociological Methods & Research, 21(2), 230–258.
Carroll, B. A., & Ahuvia, A. C. (2006). Some antecedents and outcomes of brand love. Marketing Letters, 17(2), 79–89. https://doi.org/10.1007/s11002-006-4219-2
Chang, W.-J. A., Wang, Y.-S., & Huang, T.-C. (2013). Work design-related antecedents of turnover intention: A multilevel approach. Human Resource Management, 52(1), 1–26. https://doi.org/10.1002/hrm.21515
Chen, Y.-R. R., & Hung-Baesecke, C.-J. F. (2014). Examining the internal aspect of corporate social responsibility (CSR): Leader behavior and employee CSR participation. Communication Research Reports, 31(2), 210–220. https://doi.org/10.1080/08824096.2014.907148
Chong, M. (2009). Employee participation in CSR and corporate identity: Insights from a disaster-response program in the Asia-Pacific. Corporate Reputation Review, 12(2), 106–119. https://doi.org/10.1057/crr.2009.8
Cone (2016). 2016 Cone communications millennial employee engagement study. https://www.conecomm.com/research-blog/2016-millennial-employee-engagement-study
Coutinho, V., Domingues, A. R., Caeiro, S., Painho, M., Antunes, P., Santos, R., Videira, N., Walker, R. M., Huisingh, D., & Ramos, T. B. (2017). Employee-driven sustainability performance assessment in public organisations. Corporate Social Responsibility and Environmental Management, 25(1), 29–46. https://doi.org/10.1002/csr.1438
Den Hartog, D. N., & Belschak, F. D. (2012). When does transformational leadership enhance employee proactive behavior? the role of autonomy and role breadth self-efficacy. Journal of Applied Psychology, 97(1), 194–202. https://doi.org/10.1037/a0024903
De Spiegelaere, S., Van Gyes, G., De Witte, H., Niesen, W., & Van Hootegem, G. (2014). On the relation of job insecurity, job autonomy, innovative work behaviour and the mediating effect of work engagement. Creativity and Innovation Management, 23(3), 318–330. https://doi.org/10.1111/caim.12079
Devin, B. L., & Lane, A. B. (2014). Communicating engagement in corporate social responsibility: A meta-level construal of engagement. Journal of Public Relations Research, 26(5), 436–454. https://doi.org/10.1080/1062726x.2014.956104
Dhanesh, G. S. (2014). CSR as organization–employee relationship management strategy. Management Communication Quarterly, 28(1), 130–149. https://doi.org/10.1177/0893318913517238
Du, S., Bhattacharya, C. B., & Sen, S. (2010). Maximizing business returns to corporate social responsibility (CSR): The role of CSR communication. International Journal of Management Reviews, 12(1), 8–19. https://doi.org/10.1111/j.1468-2370.2009.00276.x
Elving, W. J. L. (2013). Scepticism and corporate social responsibility communications: The influence of fit and reputation. Journal of Marketing Communications, 19(4), 277–292. https://doi.org/10.1080/13527266.2011.631569
Fournier, S. (1998). Consumers and their brands: Developing relationship theory in consumer research. Journal of Consumer Research, 24(4), 343–353. https://doi.org/10.1086/209515
Franco, C. E., & Suguna, G. (2017). Corporate social responsibility influences, employee commitment and organizational performance. International Journal of Research -Granthaalayah, 5(1), 23–27. https://doi.org/10.29121/granthaalayah.v5.i1(se).2017.1917
Gagné, M. (2003). Motivation and Emotion, 27(3), 199–223. https://doi.org/10.1023/a:1025007614869
Gagné, M., & Deci, E. L. (2005). Self-determination theory and work motivation. Journal of Organizational Behavior, 26(4), 331–362. https://doi.org/10.1002/job.322
Glavas, A., & Godwin, L. N. (2013). Is the perception of ‘goodness’ good enough? exploring the relationship between perceived corporate social responsibility and employee organizational identification. Journal of Business Ethics, 114(1), 15–27. https://doi.org/10.1007/s10551-012-1323-5
Glavas, A., & Kelley, K. (2014). The effects of perceived corporate social responsibility on employee attitudes. Business Ethics Quarterly, 24(2), 165–202. https://doi.org/10.5840/beq20143206
Glavas, A., & Radic, M. (2019). Corporate social responsibility: An overview from an organizational and psychological perspective. Oxford Research Encyclopedia of Psychology. https://doi.org/10.1093/acrefore/9780190236557.013.90
Gond, J.-P., El Akremi, A., Swaen, V., & Babu, N. (2017). The psychological microfoundations of corporate social responsibility: A person-centric systematic review. Journal of Organizational Behavior, 38(2), 225–246. https://doi.org/10.1002/job.2170
Guay, F., Boggiano, A. K., & Vallerand, R. J. (2001). Autonomy support, intrinsic motivation, and perceived competence: Conceptual and empirical linkages. Personality and Social Psychology Bulletin, 27(6), 643–650. https://doi.org/10.1177/0146167201276001
Hansen, S. D., Dunford, B. B., Boss, A. D., Boss, R. W., & Angermeier, I. (2011). Corporate Social Responsibility and the benefits of employee trust: A cross-disciplinary perspective. Journal of Business Ethics, 102(1), 29–45. https://doi.org/10.1007/s10551-011-0903-0
He, J., Zhang, H., & Morrison, A. M. (2019). The impacts of corporate social responsibility on organization citizenship behavior and task performance in hospitality. International Journal of Contemporary Hospitality Management, 31(6), 2582–2598. https://doi.org/10.1108/ijchm-05-2018-0378
Herbig, P., & Milewicz, J. (1995). To be or not to be… credible that is: A model of reputation and credibility among competing firms. Corporate Communications: An International Journal, 1(2), 19–29. https://doi.org/10.1108/eb046526
Hofstede, G. (2001). Culture’s consequences: Comparing values, behaviors, institutions and organizations across nations. Behaviour Research and Therapy, 41(7), 861-862. https://doi.org/10.1016/S0005-7967(02)00184-5
Holzer, M., Batt, V., & Bruhn, M. (2016). Brand love of employees: What is it? How is it affected? Does it drive employee brand behavior? Let’s Get Engaged! Crossing the Threshold of Marketing’s Engagement Era, 355–359. https://doi.org/10.1007/978-3-319-11815-4_103
Hovland, C. I., & Weiss, W. (1951). The Influence of source credibility on communication effectiveness. Public Opinion Quarterly, 15(4), 635. https://doi.org/10.1086/266350
Hsu, K.-T. (2012). The advertising effects of corporate social responsibility on corporate reputation and brand equity: Evidence from the life insurance industry in Taiwan. Journal of Business Ethics, 109(2), 189–201. https://doi.org/10.1007/s10551-011-1118-0
Hu, B., Liu, J., & Qu, H. (2019). The employee-focused outcomes of CSR participation: The mediating role of psychological needs satisfaction. Journal of Hospitality and Tourism Management, 41, 129–137. https://doi.org/10.1016/j.jhtm.2019.10.012
Hur, W. M., Moon, T. W., & Kim, H. (2020). When and how does customer engagement in CSR initiatives lead to greater CSR participation? The role of CSR credibility and customer–company identification. Corporate Social Responsibility and Environmental Management, 27(4), 1878–1891. https://doi.org/10.1002/csr.1933
Im, S., Chung, Y., & Yang, J. (2016). Employees’ participation in corporate social responsibility and organizational outcomes: The moderating role of person–CSR fit. Sustainability, 9(1), 28. https://doi.org/10.3390/su9010028
Jackob, N. (2008). Credibility effects. The International Encyclopedia of Communication. https://doi.org/10.1002/9781405186407.wbiecc153
Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692–724. https://doi.org/10.5465/256287
Kim, H.-R., Lee, M., Lee, H.-T., & Kim, N.-M. (2010). Corporate social responsibility and employee–company identification. Journal of Business Ethics, 95(4), 557–569. https://doi.org/10.1007/s10551-010-0440-2
Koch, C., Bekmeier-Feuerhahn, S., Bögel, P. M., & Adam, U. (2019). Employees’ perceived benefits from participating in CSR activities and implications for increasing employees engagement in CSR. Corporate Communications: An International Journal, 24(2), 303–317. https://doi.org/10.1108/ccij-12-2017-0123
KPMG. (2020). The time has come: The KPMG survey of Sustainability Reporting 2020. https://assets.kpmg/content/dam/kpmg/xx/pdf/2020/11/the-time-has-come.pdf
Lafferty, B. A., Goldsmith, R. E., & Hult, G. T. (2004). The impact of the Alliance on the partners: A look at cause-brand alliances. Psychology and Marketing, 21(7), 509–531. https://doi.org/10.1002/mar.20017
Lee, E. M., Park, S.-Y., & Lee, H. J. (2013). Employee perception of CSR activities: Its antecedents and consequences. Journal of Business Research, 66(10), 1716–1724. https://doi.org/10.1016/j.jbusres.2012.11.008
Lee, S. Y., Zhang, W., & Abitbol, A. (2019). What makes CSR Communication lead to CSR participation? Testing the mediating effects of CSR associations, CSR credibility, and organization–public relationships. Journal of Business Ethics, 157(2), 413–429. https://doi.org/10.1007/s10551-017-3609-0
Lin, C.-P., & Liu, M.-L. (2017). Examining the effects of corporate social responsibility and ethical leadership on turnover intention. Personnel Review, 46(3), 526–550. https://doi.org/10.1108/pr-11-2015-0293
List, J. A., & Momeni, F. (2020). When Corporate Social Responsibility Backfires: Evidence from a Natural Field Experiment. Management Science, 67(1), 8-21. https://doi.org/10.1287/mnsc.2019.3540
Lock, I., & Seele, P. (2016). The credibility of CSR (corporate social responsibility) reports in Europe. Evidence from a quantitative content analysis in 11 countries. Journal of Cleaner Production, 122, 186–200. https://doi.org/10.1016/j.jclepro.2016.02.060
Lu, J., Ren, L., Zhang, C., Wang, C., Ahmed, R. R., & Streimikis, J. (2020). Corporate Social Responsibility and employee behavior: Evidence from mediation and moderation analysis. Corporate Social Responsibility and Environmental Management, 27(4), 1719–1728. https://doi.org/10.1002/csr.1919
Machin, M. A., & Treloar, C. A. (2004). Predictors of motivation to learn when training is mandatory. In Proceedings of the 39th Australian Psychological Society annual conference: Psychological science in action (pp. 157-161). Australian Psychological Society.
Manetti, G. (2011). The quality of stakeholder engagement in sustainability reporting: Empirical evidence and critical points. Corporate Social Responsibility and Environmental Management, 18(2), 110–122. https://doi.org/10.1002/csr.255
Maon, F., Lindgreen, A., & Swaen, V. (2008). Designing and implementing corporate social responsibility: An integrative framework grounded in theory and practice. Journal of Business Ethics, 87(S1), 71–89. https://doi.org/10.1007/s10551-008-9804-2
Martínez, P., & Rodríguez del Bosque, I. (2013). CSR and customer loyalty: The roles of trust, customer identification with the company and satisfaction. International Journal of Hospitality Management, 35, 89–99. https://doi.org/10.1016/j.ijhm.2013.05.009
Mittal, S., Gupta, V., & Motiani, M. (2020). Examining the linkages between employee brand love, affective commitment, PWOM and turnover intentions: A social identity theory perspective. IIMB Management Review, 32(1), 13275. https://doi.org/10.5465/ambpp.2017.13275abstract
Nazir, O., & Islam, J. U. (2019). Influence of CSR-specific activities on work engagement and employees’ innovative work behaviour: An empirical investigation. Current Issues in Tourism, 23(24), 3054–3072. https://doi.org/10.1080/13683500.2019.1678573
Nazir, O., Islam, J. U., & Rahman, Z. (2021). Effect of CSR participation on employee sense of purpose and experienced meaningfulness: A self-determination theory perspective. Journal of Hospitality and Tourism Management, 46, 123–133. https://doi.org/10.1016/j.jhtm.2020.12.002
Nielsen, B. B., & Raswant, A. (2018). The selection, use, and reporting of control variables in international business research: A review and recommendations. Journal of World Business, 53(6), 958–968. https://doi.org/10.1016/j.jwb.2018.05.003
Niemiec, C. P., & Ryan, R. M. (2009). Autonomy, competence, and relatedness in the classroom. Theory and Research in Education, 7(2), 133–144. https://doi.org/10.1177/1477878509104318
Nollet, J., Filis, G., & Mitrokostas, E. (2016). Corporate social responsibility and financial performance: A non-linear and disaggregated approach. Economic Modelling, 52, 400–407. https://doi.org/10.1016/j.econmod.2015.09.019
Peloza, J., Hudson, S., & Hassay, D. N. (2008). The marketing of employee volunteerism. Journal of Business Ethics, 85(S2), 371–386. https://doi.org/10.1007/s10551-008-9734-z
Rim, H., & Kim, S. (2016). Dimensions of corporate social responsibility (CSR) skepticism and their impacts on public evaluations toward CSR. Journal of Public Relations Research, 28(5–6), 248–267. https://doi.org/10.1080/1062726x.2016.1261702
Romani, S., Grappi, S., & Bagozzi, R. P. (2016). Corporate socially responsible initiatives and their effects on consumption of green products. Journal of Business Ethics, 135(2), 253–264. https://doi.org/10.1007/s10551-014-2485-0
Rupp, D. E., Ganapathi, J., Aguilera, R. V., & Williams, C. A. (2006). Employee reactions to corporate social responsibility: An organizational justice framework. Journal of Organizational Behavior, 27(4), 537–543. https://doi.org/10.1002/job.380
Rupp, D. E., & Mallory, D. B. (2015). Corporate social responsibility: Psychological, person-centric, and progressing. Annual Review of Organizational Psychology and Organizational Behavior, 2(1), 211–236. https://doi.org/10.1146/annurev-orgpsych-032414-111505
Rupp, D. E., Shao, R., Skarlicki, D. P., Paddock, E. L., Kim, T.-Y., & Nadisic, T. (2018). Corporate social responsibility and employee engagement: The moderating role of CSR-specific relative autonomy and individualism. Journal of Organizational Behavior, 39(5), 559–579. https://doi.org/10.1002/job.2282
Ryan, R. M., & Deci, E. L. (2000). Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. American Psychologist, 55(1), 68–78. https://doi.org/10.1037/0003-066x.55.1.68
Ryan, R. M., & Deci, E. L. (2017). Self-determination theory: Basic psychological needs in motivation, development, and Wellness. Guilford Press.
Saeidi, S. P., Sofian, S., Saeidi, P., Saeidi, S. P., & Saaeidi, S. A. (2015). How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction. Journal of Business Research, 68(2), 341–350. https://doi.org/10.1016/j.jbusres.2014.06.024
Salvatore, D., Numerato, D., & Fattore, G. (2018). Physicians’ professional autonomy and their organizational identification with their hospital. BMC Health Services Research, 18(1). https://doi.org/10.1186/s12913-018-3582-z
Shimp, T. A., & Madden, T. J. (1988). Consumer-object relations: A conceptual framework based analogously on Sternberg's triangular theory of love. ACR North American Advances.
Skaalvik, E. M., & Skaalvik, S. (2014). Teacher self-efficacy and perceived autonomy: Relations with teacher engagement, job satisfaction, and emotional exhaustion. Psychological Reports, 114(1), 68–77. https://doi.org/10.2466/14.02.pr0.114k14w0
Slack, R. E., Corlett, S., & Morris, R. (2014). Exploring employee engagement with (corporate) social responsibility: A social exchange perspective on organisational participation. Journal of Business Ethics, 127(3), 537–548. https://doi.org/10.1007/s10551-014-2057-3
Sternberg, R. J. (1986). A triangular theory of love. Psychological Review, 93(2), 119–135. https://doi.org/10.1037/0033-295x.93.2.119
Supanti, D., & Butcher, K. (2019). Is corporate social responsibility (CSR) participation the pathway to foster meaningful work and helping behavior for millennials? International Journal of Hospitality Management, 77, 8–18. https://doi.org/10.1016/j.ijhm.2018.06.001
Sánchez‐Torné, I., Morán‐Álvarez, J. C., & Pérez‐López, J. A. (2020). The importance of corporate social responsibility in achieving high corporate reputation. Corporate Social Responsibility and Environmental Management, 27(6), 2692–2700. https://doi.org/10.1002/csr.1993
Tabachnick, B. G., Fidell, L. S., & Ullman, J. B. (2007). Using multivariate statistics, 481-498.
Tahlil Azim, M. (2016). Corporate social responsibility and employee behavior: Mediating role of organizational commitment. Review of Business Management, 18, 207–225. https://doi.org/10.7819/rbgn.v18i60.2319
Taiwan Insurance Institute - tii.org.tw. (n.d.). Retrieved November 1, 2021, from https://www.tii.org.tw/tii/english.
Tsai, H., Tsang, N. K. F., & Cheng, S. K. Y. (2012). Hotel employees’ perceptions on corporate social responsibility: The case of Hong Kong. International Journal of Hospitality Management, 31(4), 1143–1154. https://doi.org/10.1016/j.ijhm.2012.02.002
Tseng, S., & Fogg, B. J. (1999). Credibility and computing technology. Communications of the ACM, 42(5), 39–44. https://doi.org/10.1145/301353.301402
Vernuccio, M., Pagani, M., Barbarossa, C., & Pastore, A. (2015). Antecedents of brand love in online network-based communities. A social identity perspective. Journal of Product & Brand Management, 24(7), 706–719. https://doi.org/10.1108/jpbm-12-2014-0772
Vlachos, P. A., Panagopoulos, N. G., & Rapp, A. A. (2013). Feeling good by doing good: employee CSR-induced attributions, job satisfaction, and the role of charismatic leadership. Journal of Business Ethics, 118(3), 577–588. https://doi.org/10.1007/s10551-012-1590-1
Wang, L., Fan, X., & Willson, V. L. (1996). Effects of nonnormal data on parameter estimates and fit indices for a model with latent and manifest variables: An empirical study. Structural Equation Modeling: A Multidisciplinary Journa, 3(3), 228–247. doi:10.1080/10705519609540042
Wang, Y.-C., Ryan, B., & Yang, C.-E. (2019). Employee brand love and love behaviors: Perspectives of social exchange and rational choice. International Journal of Hospitality Management, 77, 458–467. https://doi.org/10.1016/j.ijhm.2018.08.009
Zhou, Z., Luo, B. N., & Tang, T. L.-P. (2017). Corporate social responsibility excites ‘exponential’ positive employee engagement: The Matthew effect in CSR and sustainable policy. Corporate Social Responsibility and Environmental Management, 25(4), 339–354. https://doi.org/10.1002/csr.1464
Zimmerman, R. D., & Darnold, T. C. (2009). The impact of job performance on employee turnover intentions and the voluntary turnover process. Personnel Review, 38(2), 142–158. https://doi.org/10.1108/00483480910931316