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研究生: 狄曼姿
Barbara Marcela Mendez Diaz
論文名稱: The Relationships among Leader-Member Exchange, Employee Voice Behavior, Psychological Safety, and Gender: A Study in the Private Sector in El Salvador
The Relationships among Leader-Member Exchange, Employee Voice Behavior, Psychological Safety, and Gender: A Study in the Private Sector in El Salvador
指導教授: 盧承杰
Lu, Cheng-Chieh
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2019
畢業學年度: 107
語文別: 英文
論文頁數: 68
中文關鍵詞: Leader-Member ExchangeEmployee Voice BehaviorPsychological SafetyGender
英文關鍵詞: Leader-Member Exchange, Employee Voice Behavior, Psychological Safety, Gender
DOI URL: http://doi.org/10.6345/NTNU201900256
論文種類: 學術論文
相關次數: 點閱:158下載:23
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  • An organization in which employees are actively engaged in Employee Voice Behavior provides a competitive advantage for organizations in today’s highly competitive business world. The purpose of this study was to examine how high-quality interactions between leaders an employee’s affects how much employees are willing to engage in Employee Voice Behavior, whether Psychological Safety serves as a mediator in the relationship, and whether Gender serves as a moderator in said relationship. Extending from the well-known Leader-Member Exchange Theory (LMX), this study presents the hypothesis that supervisors who engage in high-level LMX practices have an effect on subordinates’ use of Employee Voice Behavior in which Psychological Safety mediates the relationship, and Gender moderates the relationship. This research study adopted a quantitative approach using an on-line survey questionnaire to collect data. The collected sample data was of 200 Salvadorian employees working in Finance, Customer Service and/or Sales department in the private sector from six different organizations. IBM SPSS 23.0 was used to run descriptive analysis, Pearson’s correlation analysis and hierarchical regression analysis. The results showed that Leader-Member Exchange is related to Employee Voice Behavior, that Psychological Safety partially mediates the relationship between LMX and Employee Voice Behavior, and that Gender does not moderate the relationship between LMX and Employee Voice Behavior.

    An organization in which employees are actively engaged in Employee Voice Behavior provides a competitive advantage for organizations in today’s highly competitive business world. The purpose of this study was to examine how high-quality interactions between leaders an employee’s affects how much employees are willing to engage in Employee Voice Behavior, whether Psychological Safety serves as a mediator in the relationship, and whether Gender serves as a moderator in said relationship. Extending from the well-known Leader-Member Exchange Theory (LMX), this study presents the hypothesis that supervisors who engage in high-level LMX practices have an effect on subordinates’ use of Employee Voice Behavior in which Psychological Safety mediates the relationship, and Gender moderates the relationship. This research study adopted a quantitative approach using an on-line survey questionnaire to collect data. The collected sample data was of 200 Salvadorian employees working in Finance, Customer Service and/or Sales department in the private sector from six different organizations. IBM SPSS 23.0 was used to run descriptive analysis, Pearson’s correlation analysis and hierarchical regression analysis. The results showed that Leader-Member Exchange is related to Employee Voice Behavior, that Psychological Safety partially mediates the relationship between LMX and Employee Voice Behavior, and that Gender does not moderate the relationship between LMX and Employee Voice Behavior.

    ABSTRACT I TABLE OF CONTENTS II LIST OF TABLES IV LIST OF FIGURES V CHAPTER I INTRODUCTION 1 Background of the Study 1 Problem Statement 5 Purpose of the Study 6 Questions of the Study 6 Significance of the Study 7 Definition of Terms 8 CHAPTER II LITERATURE REVIEW 9 El Salvador and the Private Sector 9 Employee Voice Behavior 10 Leader-Member Exchange 13 Leader-Member Exchange and Employee Voice Behavior 15 The Role of Psychological Safety as Mediator 16 The Role of Gender as Moderator 19 CHAPTER III METHODOLOGY 21 Research Framework 21 Research Hypotheses 22 Research Sample 22 Data Collection 23 Research Procedure 24 Questionnaire Design 25 Measurement 25 Pilot Test 27 Data Analysis 30 CHAPTER IV RESULTS AND DISCUSSION 31 Descriptive Statistics 31 Pearson’s Correlation Analysis 32 Confirmatory Factor Analysis 33 Hierarchical Regression Analysis 36 Findings Summary and Discussion 41 CHAPTER V CONCLUSIONS AND SUGGESTIONS 43 Conclusions 43 Research Limitation 44 Implication of the Study 44 Suggestions and Recommendations 46 REFERENCES 47 APPENDIX A: QUESTIONNAIRE (ENGLISH VERSION) 57 APPENDIX B: QUESTIONNAIRE (SPANISH VERSION) 63

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