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研究生: 牟若瑜
Mou, Jo-Yu
論文名稱: 勉強出勤與情緒耗竭之關聯性研究—情緒勞動之調節效果
The Relationship between Presenteeism and Emotional Exhaustion: Emotional Labor as Moderators
指導教授: 陳怡靜
Chen, Yi-Ching
口試委員: 胡昌亞
Hu, Chang-Ya
陳建丞
Chen, Chien-Cheng
陳怡靜
Chen, Yi-Ching
口試日期: 2022/07/04
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系人力資源發展碩士在職專班
Department of Technology Application and Human Resource Development_Continuing Education Master's Program of Human Resource Development
論文出版年: 2022
畢業學年度: 110
語文別: 中文
論文頁數: 72
中文關鍵詞: 勉強出勤表層演出深層演出情緒耗竭
英文關鍵詞: presenteeism, surface acting, deep acting, emotional exhaustion
DOI URL: http://doi.org/10.6345/NTNU202201192
論文種類: 學術論文
相關次數: 點閱:98下載:29
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  • 本研究目的為探討員工勉強出勤與情緒耗竭之間的關聯性,表層演出以及深層演出的調節效果。本研究以台灣在職工作者為研究對象,透過問卷調查法,以便利抽樣方式蒐集資料,本研究共放512份問卷,回收415份有效問卷。研究結果顯示,勉強出與情緒耗竭之間有正向關聯;表層演出在勉強出勤與情緒耗竭之間有強化其正向關係的調節效果;深層演出在勉強出勤與情緒耗竭之間沒有強化其正向關係的調節效果。最後,針對研究結果進行討論,分別提出管理實務與未來研究建議。

    The purpose of this study was to investigate the relationship between presenteeism and emotional exhaustion, and the moderating mechanisms of surface acting and deep acting. Taking Taiwanese working workers as the research object, through the questionnaire survey method, the data was collected by convenience sampling. A total of 512 questionnaires were distributed in this study, and 415 valid questionnaires were recovered. The results show that there is a positive relationship between presenteeism and emotional exhaustion; surface acting has a moderating effect of strengthening the positive relationship between presenteeism and emotional exhaustion; deep acting has no moderating effect of strengthening the positive relationship between presenteeism and emotional exhaustion. Finally, the research results are discussed, and management practice and future research suggestions are put forward respectively.

    第一章 緒 論 1 第一節 研究背景與動機 1 第二節 研究目的與問題 5 第二章 文獻探討 7 第一節 勉強出勤 7 第二節 情緒耗竭 13 第三節 情緒勞動 17 第四節 各研究變項之間的關聯 21 第三章 研究設計與實施 25 第一節 研究架構及研究假設 25 第二節 研究對象與資料蒐集 26 第三節 研究工具 27 第四節 資料分析 31 第四章 資料分析結果 33 第一節 敘述性統計分析 33 第二節 驗證性因素分析 36 第三節 相關分析 38 第四節 假設驗證 41 第五節 共同變異方法測驗 43 第五章 討論與建議 45 第一節 研究結果與討論 45 第二節 實務意涵 47 第三節 研究限制與建議 48 參考文獻 49 一、中文部分 49 二、外文部分 50 附 錄 67 附錄一:研究問卷 68

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