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研究生: 任玲
REN, LING
論文名稱: 探討Instagram限時動態贊助型廣告中廣告格式、訊息類型、訊息負荷量對消費者行為之影響——以來源可信度為中介變項
Examining the Effects of Instagram Stories Advertising Formats, Information Types and Information Load on Consumer Behavior and the Mediating Role of Source Credibility
指導教授: 蔣旭政
Chiang, Hsu-Cheng
口試委員: 林慧斐
LIN, Hui-Fei
林芝璇
LIN, Jhih-Syuan
蔣旭政
Chiang, Hsu-Cheng
口試日期: 2021/11/04
學位類別: 碩士
Master
系所名稱: 大眾傳播研究所
Graduate Institute of Mass Communication
論文出版年: 2021
畢業學年度: 110
語文別: 中文
論文頁數: 219
中文關鍵詞: Instagram限時動態贊助廣告廣告格式訊息類型訊息負荷量來源可信度消費者行為
英文關鍵詞: Instagram, Stories, Sponsored Advertising, Advertising Format, Information Type, Information Load, Source Credibility, Consumer Behavior
研究方法: 實驗設計法
DOI URL: http://doi.org/10.6345/NTNU202101861
論文種類: 學術論文
相關次數: 點閱:184下載:39
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  • Instagram限時動態及電商的發展,促成大量限時動態贊助型廣告的出現,消費者在瀏覽Instagram限時動態時便可以看到已關注或者未關注的賬號發佈的贊助型廣告。但由於限時動態具有時效性,且有秒數的限制,因此品牌方在限時動態贊助型廣告的設計就顯得十分重要。本研究以Instagram平台為研究背景,針對限時動態贊助型廣告,採2(廣告格式:相片 vs. 影片)x 2(訊息類型:診斷性訊息 vs. 非診斷性訊息)x 2(訊息負荷量:高訊息負荷量 vs. 低訊息負荷量)三因子組間實驗設計,探討三者對消費者行為(廣告記憶、產品態度、購買意願)的影響,以及來源可信度在自變項(廣告格式、訊息類新、訊息負荷量)與依變項(廣告記憶、產品態度、購買意願)之間的中介效果。
    本研究結果證實:(1)Instagram限時動態贊助型廣告的廣告格式對消費者行為無顯著影響;(2)相比於非診斷性訊息,診斷性訊息令消費者產生較強的購買意願;(3)相較於低訊息負荷量,高訊息負荷量令消費者產生較正面的產品態度和較強的購買意願;(4)在高訊息負荷量的條件下,搭配影片格式或者相片格式,皆會令消費者具有較正面的產品態度和較強的購買意願;(5)在高訊息負荷量的條件下,搭配診斷性訊息或非診斷性訊息,皆會令消費者具有較強的購買意願;(6)廣告格式、訊息類型和訊息負荷量的三者交互效果不顯著但;(7)來源可信度的中介效果在訊息類型、訊息負荷量與消費者行為之間達到部分的顯著影響。

    The development of Instagram Stories and e-commerce has contributed to the emergence of a large number of t Stories sponsored ads. When consumers browse Instagram Stories, they can see sponsored ads published by accounts that have been followed or not followed. However, because of the Stories advertising is time-efficient and has a limit of seconds, it is very important for brands to design Stories sponsored advertising. Based on the research background of Instagram platform, this study aims at Stories sponsored advertising, and adopts 2 (Advertising Format: Photo vs. Video) x 2 (Information Type: Diagnostic Information vs. Non-diagnostic Information) x 2 (Information Load: High Information Load vs. Low Information Load) design of experiment between the three factor, discusses the three on Consumer Behaviour (Advertising Memory, Product Attitude, Purchase Intention), and the source credibility in the variables (Advertising Format, Information Type, Information Load) and dependent variables (Advertising Memory, Product Attitude, Purchase Intention) between the intermediary effect.
    The results of this study confirm that : (1) Advertising Formats of Stories sponsored ads on Instagram have no significant effect on Consumer Behavior;
    (2) Compared with Non-diagnostic Information, Diagnostic Information makes consumers have stronger Purchase Intention;
    (3) Compared with Low Information Load, consumers with High Information Load have a more positive Products Attitude and a stronger Purchase Intention;
    (4) Under the condition of High Information Load, the combination of Video Format or Photo Format will make consumers have a more positive Products Attitude and a stronger Purchase Intention;
    (5) Under the condition of High Information Load, consumers will have stronger Purchase Intention when paired with Diagnostic Information or Non-diagnostic Information;
    (6) The interaction effect of advertisement Format, Information Type and Information Load is not significant;
    (7) The mediating effect of Source Credibility is partially significant among Information Type, Information Load and Consumer Behavior.

    謝誌 i 摘要 iv Abstract v 目錄 vii 表目錄 xiii 圖目錄 xvii 第壹章 緒論 1 第一節、研究背景與動機 1 第二節、研究問題 6 第貳章 文獻回顧 8 第一節、Instagram介紹及其功能發展 8 第二節、Instagram廣告及電商發展 9 一、Instagram廣告格式及廣告分類 9 (一)Instagram廣告格式 9 (二)Instagram廣告分類 13 1.以行銷形式分類 13 2.以廣告版位分類 15 (三)小結 19 二、Instagram的電商發展 21 第三節、限時動態(Stories) 23 一、Instagram限時動態發展 23 二、Instagram限時動態廣告的發展 28 三、Instagram限時動態廣告的成效 30 四、限時動態之過往研究 31 五、小結 32 第四節、訊息類型(Information Type) 33 一、診斷性訊息與非診斷性訊息定義 33 二、訊息類型之過往研究 34 三、小結 34 第五節、訊息負荷量(Information Load) 35 一、訊息負荷量的定義 35 二、訊息負荷量之過往研究 36 三、小結 37 第六節、來源可信度(Source Credibility) 37 一、來源可信度的定義 37 二、來源可信度之過往研究 38 三、小結 39 第七節、原生廣告(Native Advertising)與廣告揭露 39 一、原生廣告 39 二、廣告揭露 40 三、小結 41 第八節、消費者行為(Consumer Behavior) 41 一、消費者行為之定義 41 二、消費者行為之衡量 42 (一)廣告記憶(Advertising Memory) 42 (二)產品態度(Product Attitude) 43 (三)購買意願(Purchase Intention) 43 三、小結 44 第九節、假設推導及研究問題 44 一、Instagram限時動態贊助廣告之廣告格式與廣告記憶、產品態度和購買意願的關係 44 二、Instagram限時動態贊助廣告之訊息類型與廣告記憶、產品態度和購買意願的關係 45 三、Instagram限時動態贊助廣告之訊息負荷量與廣告記憶、產品態度和購買意願的關係 47 四、Instagram限時動態贊助廣告之廣告格式與訊息類型的交互關係 48 五、Instagram限時動態贊助廣告之廣告格式與訊息負荷量的交互關係 49 六、Instagram限時動態贊助廣告之訊息類型與訊息負荷量的交互關係 51 七、Instagram限時動態廣告之廣告格式、訊息類型與訊息負荷量的交互關係 52 八、來源可信度之中介效果 54 九、假設總結 55 十、其他研究問題 58 (一)月均可支配金額對消費者行為之影響 58 (二)廣告揭露 58 (三)購買經驗 59 (四)Instagram媒體使用強度 59 第叄章 研究方法 60 第一節、研究架構與實驗流程 60 一、研究架構 60 二、實驗流程 61 第二節、實驗設計與自變項操弄 62 一、實驗設計 62 二、自變項的定義與操弄 63 (一)Instagram限時動態贊助廣告之廣告格式:相片與影片 63 (二)Instagram限時動態贊助廣告之訊息類型:診斷性訊息與非診斷性訊息 64 (三)Instagram限時動態贊助廣告之訊息負荷量:高負荷量與低負荷量 65 第三節、前測一:實驗產品挑選 65 一、實驗產品挑選 65 二、產品涉入度測量問項 65 三、前測一信度檢測 67 四、前測一結果 68 第四節、前測二:自變項操弄(訊息負荷量) 69 一、訊息負荷量測量問項 69 二、前測二結果 71 (一)前測二版本一結果 71 (二)前測二版本二結果 73 第五節、前測三:自變項操弄(訊息類型) 75 一、訊息類型描述:診斷性訊息與非診斷性訊息 75 二、前測三結果 76 第六節、前測四:品牌熟悉度(Brand Familiarity)與品牌好感度(Brand Favorability) 79 一、前測四之刺激物設計 79 二、前測四問項 80 三、前測四結果 81 第七節、依變項與中介變項的測量 82 一、依變項 82 (一)廣告記憶(Advertising Memory) 82 (二)產品態度(Product Attitude) 83 (三)購買意願(Purchase Intention) 84 二、中介變項 85 第八節、主實驗刺激物呈現和實驗程序 87 一、主實驗刺激物呈現 87 二、實驗程序 102 第肆章 研究結果 104 第一節、樣本結構與敘述統計 104 第二節、信度分析 108 第三節、正式實驗之操弄檢定 109 一、訊息類型操弄檢定結果 109 二、訊息負荷量操弄檢定結果 110 第四節、研究假設之驗證 112 一、廣告格式對消費者行為之影響 114 二、訊息類型對消費者行為之影響 115 (一)、訊息類型對廣告記憶之影響 115 (二)、訊息類型對產品態度之影響 115 (三)、訊息類型對購買意願之影響 116 三、訊息負荷量對消費者行為之影響 116 (一)、訊息負荷量對廣告記憶之影響 116 (二)、訊息負荷量對產品態度之影響 117 (三)、訊息負荷量對購買意願之影響 117 四、廣告格式與訊息類型對消費者行為之影響 117 五、廣告格式與訊息負荷量對消費者行為之影響 119 (一)、廣告格式與訊息負荷量對廣告記憶之影響 119 (二)、廣告格式與訊息負荷量對產品態度之影響 120 (三)、廣告格式與訊息負荷量對購買意願之影響 121 六、訊息類型與訊息負荷量對消費者行為之影響 122 (一)、訊息類型與訊息負荷量對廣告記憶之影響 122 (二)、訊息類型與訊息負荷量對產品態度之影響 122 (三)、訊息類型與訊息負荷量對購買意願之影響 123 七、廣告格式、訊息類型與訊息負荷量對消費者行為之影響 124 八、中介效果 125 (一)廣告格式與來源可信度 126 1.廣告格式、廣告記憶與來源可信度 126 2.廣告格式、產品態度與來源可信度 128 3.廣告格式、購買意願與來源可信度 130 (二)訊息類型與來源可信度 132 1.訊息類型、廣告記憶與來源可信度 132 2.訊息類型、產品態度與來源可信度 134 3.訊息類型、購買意願與來源可信度 136 (三)訊息負荷量與來源可信度 138 1.訊息負荷量、廣告記憶與來源可信度 138 2.訊息負荷量、產品態度與來源可信度 140 3.訊息負荷量、購買意願與來源可信度 142 第五節、研究問題之驗證 144 一、月均可支配資金對於消費者行為之檢定 144 二、廣告揭露對於消費者行為之檢定 145 三、購買經驗對於消費者行為之檢定 147 四、使用強度對於消費者行為之檢定 148 第六節、研究假設檢定及研究問題結果 150 第伍章 結論與建議 155 第一節、研究發現與討論 155 一、Instagram限時動態贊助型廣告的廣告格式,對消費者行為的影響 155 二、Instagram限時動態贊助型廣告的訊息類型對消費者行為之影響 156 三、Instagram限時動態贊助型廣告的訊息負荷量對消費者行為之影響 157 四、廣告格式與訊息類型對消費者行為無交互作用影響 159 五、廣告格式與訊息負荷量對消費者行為的交互作用影響 160 六、訊息類型與訊息負荷量對消費者行為的交互作用影響 160 七、廣告格式、訊息類型和訊息負荷量,對消費者行為無交互作用影響 162 八、來源可信度在「廣告格式」對消費者行為的影響中無中介效果,但在「訊息類型」及「訊息負荷量」之中則有 163 九、月均可支配資金對廣告記憶的影響 164 十、廣告揭露對消費者行為的影響 164 十一、購買經驗對消費者行為的影響 165 十二、使用強度對消費者行為的影響 165 十三、小結 166 第二節、學術貢獻與實務建議 166 一、學術貢獻 166 二、實務建議 167 第三節、研究限制 168 一、實驗進行過程之限制 168 二、實驗設計之限制 168 三、訊息類型描述之限制 169 四、廣告記憶衡量方式之限制 169 第四節、未來研究方向與建議 170 一、探討不同涉入度的產品對消費者行為是否有不同影響 170 二、探討加入其他Instagram限時動態功能對消費者行為是否會有不同影響 170 三、訊息類型描述之建議 170 四、探討加入其他變項,對消費者行為的影響 171 參考文獻 172 中文部分 172 英文部分 175 附錄一、前測一問卷 188 附錄二、前測二版本一問卷(診斷性訊息的訊息負荷量) 193 附錄三、前測二版本二問卷(非診斷性訊息的訊息負荷量) 196 附錄四、前測三:訊息類型 199 附錄五、前測四:品牌熟悉度與品牌好感度 201 附錄六、主實驗問卷(組別A、C、E、G) 204 附錄七、主實驗問卷(組別B、D、F、H) 212

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