簡易檢索 / 詳目顯示

研究生: 林佳芮
Carina Linortner
論文名稱: 品牌, 原產國, 與知覺風險對消費者選擇行為的影響
The Role of Brand, COO, and Perceived Risk in Consumer Choice Behavior
指導教授: 沈永正
Shen, Yung-Cheng
學位類別: 碩士
Master
系所名稱: 管理研究所
Graduate Institute of Management
論文出版年: 2015
畢業學年度: 104
語文別: 英文
論文頁數: 72
中文關鍵詞: 品牌原產國知覺風險選擇
英文關鍵詞: Brand, COO, Perceived Risk, Choice
論文種類: 學術論文
相關次數: 點閱:151下載:35
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 來源國的研究是行銷領域的熱門研究題目之一。 許多學者已證實了來源
    國效應存在於消費者行為中 ;但有些學者認為 ,在這個全球化的世界中,
    產品來源國並不會影響消費者的選擇。作為目前為數不多的研究之一,
    本研究將消費者個人特質,即品牌忠誠度、對於產品道地程度的需求以
    及情境變數——知覺風險度做為探討之重點。
    研究結果證實,當進行產品選擇時,性別和知覺風險會直接影響消費者
    對品牌或來源國的重視程度。具體來說,(1)女性比男性受到產品產地
    的影響相較於品牌之影響會更大。 (2)當產品知覺風險越高時,產品產
    地的影響相較於品牌之影響會更大。品牌忠誠度與風險,對於產品道地
    程度的需求與性別,知覺風險與性別,這三組變數之間分別有交互作用。
    另外,對於道地程度的需求、知覺風險和性別這三個變數有交互作用。

    Country of Origin has been a frequently discussed topic in marketing literature. While
    some researchers are convinced of country of origin being salient, others believe that it
    does not matter anymore where the product comes from in our modern and globalized
    world.
    This thesis, as one of only a few, takes into account consumers’ personal traits,
    namely loyalty and need for authenticity and the situational variable of a purchase’s
    perceived risk. It is shown that risk and gender directly influence the relative
    importance of brand vs. country of origin when making a choice between two
    products. Females are more likely to choose a product according to the better country
    than men. It is also more likely to be more influenced by country than by brand when
    the product bears risk. Effects on choice of two-way interactions between loyalty and
    risk, need for authenticity and gender, risk and gender, as well as of a need for
    authenticity, risk and gender three-way interaction have been detected.

    1. Chapter 1 - Introduction 3 1.1 Research Motivation 6 2. Chapter 2 – Literature Review 8 2.1 Consumer Inference 9 2.1.1 Diagnosticity and Accessibility 9 2.2 Brand Attitude 11 2.3 Country of Origin 11 2.4 Involvement and Loyalty 16 2.5 Need for Authenticity 18 2.6 Risk 19 2.7 Gender 20 3. Chapter 3 - Method 21 3.1 Development of Hypotheses 21 3.2 Experimental Design 27 3.3 Measurement 29 3.3.1 Loyalty Measurement 30 3.3.2 Need for Authenticity Measurement 30 3.3.3 Manipulation Check: Risk Measurement 31 3.4 Procedure 32 3.4.1 Pretest 32 3.4.1.1 Participants 33 3.4.1.2 Data Collection 33 3.4.1.3 Results 35 3.4.2 Main Questionnaire 38 3.4.2.1 Participants 38 3.4.2.2 Data Collection 39 3.4.2.3 Data Processing 41 4. Chapter 4 – Results 41 4.1 Reliability Testing 41 4.1.1 Cronbach’s Alpha: Loyalty 41 4.1.2 Cronbach’s Alpha: NFA 42 4.1.3 Cronbach’s Alpha: Risk 42 4.2 Manipulation Check Risk 42 2 4.3 Effect of Demographics 44 4.4 Hypothesis Testing 44 4.4.1 H1 50 4.4.2 H2 50 4.4.3 H3 51 4.4.4 H4 51 4.4.5 H5 52 4.4.6 H6a and H6b 52 4.4.7 H7a and H7b 53 4.4.8 H8 53 4.4.9 H9 54 5. Chapter 5 – Discussion and Conclusion 55 5.1 Summary of Findings 55 5.2 Academic and Managerial Implications 56 5.3 Limitations and Future Directions 57 References 60 Appendix 67

    1. Agnew J. R., Anderson L.R., Gerlach J.R., and Szykman L.R. (2008), “Who
    Chooses Annuities? An Experimental Investigation of the Role of Gender,
    Framing, and Defaults”, American Economic Review, Vol. 98, pp. 418–442
    2. Arnould E. J., Price L. L. (2000), “Authenticating Acts and Authoritative
    Performances: Questing for Self and Community”, in The Why of Consumption:
    Contemporary Perspectives on Consumer Motives, Goals, and Desires, ed. S.
    Ratneshwar, David Glen Mick, and Cynthia Huffman, London: Routledge, pp.
    140–63
    3. Barsky R.B, Juster F.T., Kimball M.S., Shapiro M.D (1997), “Preference
    Parameters and Behavioral Heterogeneity: An Experimental Approach in the
    Health and Retirement Study”, The Quarterly Journal of Economics, Vol. 112
    (2), pp. 537-579
    4. Beverland M.B. (2006), “The ‘Real Thing’: Branding Authenticity in the Luxury
    Wine Trade”, Journal of Business Research, Vol. 59(Feb), pp. 251–258
    5. Beverland, M. B., Lindgreen A., Vink M.W. (2008), “Projecting Authenticity
    through Advertising: Consumer Judgments of Advertisers’ Claims”, Journal of
    Advertising, Vol. 37(1), pp. 5–16.
    6. Borghans L., Golsteyn B.H.H., Heckman J.J., Meijers H. (2009), "Gender
    Differences in Risk Aversion and Ambiguity Aversion", Journal of the European
    Economic Association, MIT Press, Vol. 7(2-3), pp. 649-658
    7. Bruner E. M. (1994), “Abraham Lincoln as Authentic Reproduction: A Critique
    of Postmodernism”, American Anthropologist, Vol. 96 (2), pp. 397–415
    8. Burton S., Lichtenstein D. R., Netemeyer R. G., Garretson J. A. (1998), „A Scale
    for Measuring Attitude toward Private Label Products and an Examination of its
    Psychological and Behavioral Correlates”, Journal of the Academy of Marketing
    Science, Vol. 26(4), pp. 193-306
    9. Cacioppo J. T., Petty R. E. (1982), “The Need for Cognition”, Journal of
    Personality and Social Psychology”, Vol. 42(1), pp. 116-131
    10. Chao P. (2001)., “The moderating effects of country of assembly, country of
    parts, and country of design on hybrid product evaluations”, Journal of
    Advertising, Vol. 30, pp. 67-81
    11. Cohen A.R., Stotland E., Wolfe D.M. (1955), “An Experimental Investigation of
    Need for Cognition”, Journal of Abnormal and Social Psychology, Vol. 51, pp.
    291-294
    12. Craik, F. I. M. (1979), "Human Memory," Annual Review of Psychology, Vol. 30,
    pp. 63-102
    13. CunninghamS. M. (1967), "Perceived Risk and Brand Loyalty," in Risk Taking
    and Information Handling in Consumer Behavior, ed. Donald F. Cox,
    Cambridge, MA: Harvar University Press, pp. 507-523
    14. Dhar R., Newman G.E. (2014), “Authenticity Is Contagious: Brand Essence and
    the Original Source of Production”, Journal of Marketing Research, Vol. 51(3),
    pp. 371-386
    15. Dinnie K. (2003), “Country-of-Origin 1965-2004: A Literature Review”, Journal
    of Customer Behavior, Vol. 3(2). pp. 165-213
    16. Dowling G. R., Staelin R. (1994), “A Model of Perceived Risk and Intended
    Risk-handling Activity”, Journal of Consumer Research, Vol. 21(1), pp. 119-134
    17. Dwyer P.D., Gilkeson J.H., List J.A. (2002), “Gender Differences in Revealed
    Risk T aking: Evidence from Mutual Fund Investors”, Economic Letters, Vol. 76,
    pp. 151-158
    18. Emmons R. A. (2005), “Striving for the Sacred: Personal Goals, Life Meaning,
    and Religion”, Journal of Social Issues, Vol. 61(4), pp. 731–46
    19. Essoussi L., Merunka D. (2007), “Consumers’ product evaluations in emerging
    markets: Does country of design, country of manufacture, or brand image
    matter?”, International Marketing Review, Vol. 24, pp. 409-426
    20. Gorn G., Tse D.K. (1993), “An Experiment on the Salience of Country-of-Origin
    in the Era of Global Brands”, Journal of International Marketing, Vol. 1(1), pp.
    57-76
    21. Grayson K., Martinec R. (2004), “Consumer Perceptions of Iconicity and
    Indexicality and Their Influence on Assessments of Authentic Market Offerings”,
    Journal of Consumer Research, Vol. 31 (Sep), pp. 296–312
    22. Gürhan-Canli Z., Batra R. (2004), “When Corporate Image Affects Product
    Evaluations: The Moderating Role of Perceived Risk”, Journal of Marketing
    Research, Vol. 41(2), pp. 197-205
    23. Ha-Brookshire J.E. (2012). “Country of Parts, Country of Manufacturing, and
    Country of Origin: Consumer Purchase Preferences and the Impact of Perceived
    Prices”, Clothing and Textiles Research Journal, Vol. 30(1), pp. 19-34
    24. Hartog J., Ferrer-i-Carbonell A., Jonker N. (2002), “Linking Measured Risk
    Aversion to Individual Characteristics”, Kyklos, Vol. 55, pp. 3-26
    25. Insch G., McBride J. (1998), “Decomposing the country-of-origin construct: An
    empirical test of county-of design, country-of-parts, and country-of-assembly”,
    Journal of International Consumer Marketing, Vol. 10, pp. 69-91
    26. Iyer G. R., Kalita J. K. (1998), “The impact of country-of-origin and country-ofmanufacture cues on consumer perceptions of quality and value”, Journal of
    Global Marketing, Vol. 11, pp. 7-28
    27. Jacoby J., Kaplan L. B. (1972) ,"The Components of Perceived Risk", in SV -Proceedings of the Third Annual Conference of the Association for Consumer
    Research, eds. M. Venkatesan, Chicago, IL : Association for Consumer Research,
    pp. 382-393
    28. Jakoby J., Kyner D. B. (1973), “Brand Loyalty vs. Repeat Purchasing Behavior”,
    Journal of Marketing Research, Vol. 10, pp. 1-9
    29. Jashim Uddin J., Parvin S., Rahman Md. L., (2013), “Factors Influencing
    Importance of Country of Brand and Country of Manufacturing in Consumer
    Product Evaluation”, International Journal of Business and Management, Vol.
    8(4), pp. 65-74
    30. Jo M.S, Nakamoto K., Nelson J.E. (2003), "The Shielding Effects of Brand
    Image Against Lower Quality Countries-of-Origin in Global Manufacturing",
    Journal of Business Research, Vol. 56(8), pp. 637-649
    31. Johansson J. K., Douglas S. P., Nonaka K. (1985), "Assessing the Impact of
    Country-of-Origin on Product Evaluations: A new Methodological Perspective",
    Journal of Marketing Research, Vol. 22(Nov), pp. 388-396
    32. Johansson J.K., Nebenzahl I.D., (1986), „Multinational Production: Effect on
    Brand Value”, Journal of International Business Studies, Vol. 17, No. 3 pp. 101-126
    33. Kardes F. R., Posavac S. S., Cronley M. L. (2004), “Consumer Inference: A
    Review of Processes, Bases, and Judgment Contexts”, Journal of Consumer
    Psychology, Vol. 14(3), pp. 230-256
    34. Keller K. L. (1991), “Memory and Evaluation Effects in Competitive
    Advertising Environments”, Journal of Consumer Research, Vol. 17(4), pp. 463-476
    35. Khare A., Zhang Y.L. (2009), “ The Impact of Accessible Identities on the
    Evaluation of Global versus Local Products”, Journal of Consumer Research,
    Vol. 36(3), pp. 524-537
    36. Lantz G.,Loeb S. (1996),“Country-of-origin and ethnocentrism: An analysis of
    Canadian and American preferences using social identity theory”, Advances in
    Consumer Research, Vol. 23, pp 374-378
    37. Laurent G., Kapferer J. N. (1985), „Measuring Consumer Involvement Profiles”,
    Journal of Marketing Research, Vol. 22(1), pp. 41-53
    38. Lewis D., Bridger D. (2000), The Soul of the New Consumer — Authenticity:
    What We Buy and Why, in the New Economy , London: Nicholas Brealey
    39. Liao S. L., Ma Y. Y. (2009), “Conceptualizing Consumer Need for Product
    Authenticity“, International Journal of Business and Information, Vol. 4(1), pp.
    89-114
    40. Lynch J.G. (2005), “Accessible but Nondiagnostic Memories about Memory and
    Consumer Decision Making”, in Abbie Griffin and Cele Otnes (Eds.), 16th Paul
    D. Converse Symposium. Chicago: American Marketing Association, pp. 88-115
    41. Lynch J.G., Srull T. K. (1982), “Memory and Attentional Factors in Consumer
    Choice: Concepts and Research Methods”, Journal of Consumer Research, Vol.
    9(1), pp. 18-37
    42. Martin L. L. (1986), ‘‘Set/Reset: Use and Disuse of Concepts in Impression
    Formation’’, Journal of Personality and Social Psychology , Vol.51 (Sep), pp.
    493–504
    43. Martin L. L., John W. A. (1992), ‘‘Beyond Accessibility: The Role of Processing
    Objectives in Judgment,’’ in The Construction of Social Judgments,ed. Leonard
    L. Martin and Abraham Tesser, Hillsdale, NJ: Erlbaum.
    44. Martin L.L., John J. S., Rick A. C. (1990), ‘‘Assimilation and Contrast as a
    Function of People’s Willingness and Ability to Expend Effort in Forming an
    Impression”, Journal of Personality and Social Psychology, Vol. 59 (July), pp.
    27–37
    45. McNamara C. (1997), “Authenticity”, retrieved Mai 04, 2015, from
    http://www.managementhelp.org/prsn_wll/authentc.htm
    46. Mrugank V. Thakor, Kohli C. S. (1996),"Brand origin: conceptualization and
    review", Journal of Consumer Marketing, Vol. 13 Iss 3 pp. 27- 42
    47. Mussweiler T. (2003), “Comparison Processes in Social Judgment: Mechanisms
    and Consequences”, Psychological Review, Vol. 110, pp. 472–489
    48. Nagashima A. (1970), “A Comparison of Japanese and U.S. Attitudes Toward
    Foreign Products”, Journal of Marketing, Vol. 34, pp. 68-74
    49. Nagashima A. (1977), “A Comparative "Made In'' Product Image Survey Among
    Japanese Businessmen”, Journal of Marketing, Vol. 41(3), pp. 95-100
    50. Pharr J.M. (2005), “Synthesizing Country-of-Origin Research from the last
    Decade: Is the Concept still salient in the Era of Global Brands?”, Journal of
    Marketing, Vol. 13(4), pp. 34-45
    51. Piron,F. (2000),"Consumers' Perceptions of the Country-of-Origin Effect on
    Purchasing Intentions of Conspicuous Products", The Journal of Consumer
    Marketing, Vol. 17(4), pp. 308-317
    52. Price L. L., Arnould E. J. (1999), “Commercial Friendships: Service Provider–
    Client Relationships in Context”, Journal of Marketing, Vol. 63(Oct), pp. 38–57
    53. Rose R. L., Wood S. L. (2005), “Paradox and the Consumption of Authenticity
    through Reality Television”, Journal of Consumer Research, Vol. 32 (Sep), pp.
    284–296
    54. Roselius T. (1971), “Consumer Rankings of Risk Reduction Methods”, Journal
    of Marketing, Vol. 35(1), pp. 56-61
    55. Samie S. (2010), “Advancing the country image construct—A commentary
    essay”, Journal of Business Research, Vol. 63, pp. 442-445
    56. Schaninger C. M. (1976), “Perceived Risk and Personality”, Journal of
    Consumer Research, Vol. 3(Sep), pp. 95-100
    57. Smith K.H., Suh t. (2008), “Attitude Toward Globalization and Country-ofOrigin Evaluations: Toward a Dynamic Theory”, Journal of Global Marketing,
    Vol. 21(2), pp. 127-139
    58. Thompson C. J., Rindfleisch A., Arsel Z. (2006), “Emotional Branding and the
    Strategic Value of the Doppelganger Brand Image”, Journal of Marketing, Vol.
    70(1), pp. 50–64
    59. Tulving E. (1974), "Cue-dependent Forgetting," American Scientist, Vol. 62, pp.
    74-82
    60. Tulving E. (1979), "Relation between Encoding Specificity and Levels of
    Processing," in Levels of Processing in Human Memory, ed. Laird S. Cermak and
    Fergus I. M. Craik, Hillsdale, NJ: Erlbaum, pp. 405-427
    61. U.S. Customs and Boarder Protection
    https://help.cbp.gov/app/answers/detail/a_id/492/~/requirements-for-country-oforigin-marking-on-goods-imported-into-the-u.s. (last visit on 2015/4/13)
    62. Usunier J-C. (2006), “Relevance in business research: the case of country-oforigin research in marketing”, European Management Review, Vol. 3, pp. 60–73.
    63. Veale R., Quester P. (2009), “Do consumer expectations match experience?
    Predicting the influence of price and country of origin on perceptions of product
    quality”, International Business Review, Vol. 18, pp. 134-144
    64. Zaichkowsky J. L. (1986), “Conceptualizing Involvement”, Journal of
    Advertising, Vol. 15(2), pp. 4-14
    65. Zhang Y. (1997), “Country-of-origin effect: The moderating function of
    individual difference in information processing”, International Marketing
    Review, Vol 14(4), pp 266-287

    下載圖示
    QR CODE