研究生: |
Budi Trisna Budi Trisna |
---|---|
論文名稱: |
A Double-edged Sword of Performance Management System on Employee Engagement and Burnout: The Moderating Role of Concertive Control A Double-edged Sword of Performance Management System on Employee Engagement and Burnout: The Moderating Role of Concertive Control |
指導教授: |
盧承杰
Lu, Cheng-Chieh |
學位類別: |
碩士 Master |
系所名稱: |
國際人力資源發展研究所 Graduate Institute of International Human Resource Developmemt |
論文出版年: | 2021 |
畢業學年度: | 109 |
語文別: | 英文 |
論文頁數: | 82 |
英文關鍵詞: | performance management system (PMS), employee burnout, concertive control |
DOI URL: | http://doi.org/10.6345/NTNU202100225 |
論文種類: | 學術論文 |
相關次數: | 點閱:164 下載:17 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
The abundance of literature certainly reveals that the influence of the performance management system (PMS) on employees’ well-being has been debatable. Furthermore, the PMS may arise constructive consequences for employee engagement which leads to the company’s success management, productivity, high dedication and positive behaviors. However, just like a coin, the PMS has two sides which also create destructive consequences for employee burnout too which lessen the company’s accomplishment. Employee burnout is manifested by symptoms of intense exhaustion and disengagement at the workplace. These double-edged sword risks have not obtained an equal degree of awareness in literature. Therefore, the first purpose of this study is to examine the relationship between PMS, employee engagement, and employee burnout. The second purpose is to explore and comprehend the moderating role of concertive control on the relationship between PMS, employee engagement, and employee burnout in the Jakarta, Indonesia context. Non-probability sampling technique specifically convenience sampling approach was adopted to collect the data of 250 employees in Jakarta. After gathering the data, the statistical software SPSS version 23 was used to analyze the data. The result of the study showed that PMS significantly has a positive relation with employee engagement. Furthermore, it has significant negative relationship with employee burnout. In the light of concertive control as moderating role, the result of the study particularly showed that it did not have moderating effect for the relationship between PMS and employee engagement as well as PMS and employee burnout
Adekola, B. (2010). Gender differences in the experience of work burnout among university
staff. African Journal of Business Management, 4, 886-889. Retrieved from https://academicjournals.org/journal/AJBM/article-stat/E64B91023543
Adhikari, R. (2010). Human resource development (HRD) for performance management: The
case of Nepalese organizations. International Journal of Productivity and Performance Management, 59(4), 306-324. doi:10.1108/17410401011038883
Aguinis, H. (2013). Performance management (3rd ed.). New Jersey: Pearson
Prentice Hall.
Aguinis, H., Gottfredson, K., & Joo, H. (2012). Delivering effective performance feedback:
The strengths-based approach. Business Horizons, 55(2), 105-111.
Alder, G. & Tompkins, P. (1997). Electronic performance monitoring: An organizational
justice and concertive control perspective. Management Communication Quarterly, 10, 259-288. doi:10.1177/0893318997010003001
Alfes, K., Shantz, A., Bailey, C., & Soane, E. (2012). The link between perceived human
resource management practices, engagement and employee behaviour: A moderated mediation model. International Journal of Human Resource Management, 24, 1-22. doi:10.1080/09585192.2012.679950
Aniţei, M., Chraif, M., & Ioniţă, E. (2015). Gender differences in workload and self-
perceived burnout in a multinational company from Bucharest. Procedia - Social and Behavioral Sciences, 187, 733-737. doi:10.1016/j.sbspro.2015.03.155
Armstrong, M. (2000). Performance management: Key strategies and practical guidances.
London: Kogan Page.
Armstrong, C., Flood, P., Guthrie, J., Liu, W., Maccurtain, S., & Mkamwa, T. (2010). The
impact of diversity and equality management on firm performance: Beyond high performance work systems. Human Resource Management, 49, 977-998. doi:10.1002/hrm.20391
Arnold, A., Arad, S., Rhoades, A., & Drasgow, F. (2000). The empowering leadership questionnaire: The construction and validation of a new scale for measuring leader behaviors. Journal of Organizational Behavior, 21, 249-269. doi:10.1002/(SICI)1099-1379(200005)21:3<249::AID-JOB10>3.0.CO;2-#
Asamany, A. & Shaorong, S. (2017). The ripple effects of performance management on
employees’ perceptions and affective commitment among small and medium scale enterprises (SMEs). International Journal of Business Administration, 9, 55-63. doi:10.5430/ijba.v9n1p55
Babakus, E., Cravens, D., Grant, K., Ingram, T., & LaForge, R. (1996). Investigating the
relationships among sales, management control, sales territory design, salesperson performance, and sales organization effectiveness. International Journal of Research in Marketing, 13, 345-363. 10.1016/S0167-8116(96)00016-X
Bae, K. (2006). Major elements and issues in performance management system: A
literature review, Inha University, Nam-gu Incheon. Retrieved from https://files.eric.ed.gov/fulltext/ED492860.pdf
Bakker, B., Albrecht, L., & Leiter, P. (2011). Key questions regarding work
engagement. European Journal of Work and Organizational Psychology, 20(1), 4-28. doi:10.1080/1359432X.2010.485352
Bakker, B. & Demerouti, E. (2007), The job demands‐resources model: State of the
art. Journal of Managerial Psychology, 22(3),
309-328. doi:10.1108/02683940710733115
Bakker, A. B., Demerouti, E., & Verbeke, W. (2004). Using the job demands-resources
model to predict burnout and performance. Human Resource Management, 43(1),
83–104. doi:10.1002/hrm.20004
Banks, G. & May, E. (1999). Performance management: The real glue in organizations. In
A.I. Kraut & A. K.Korman (Eds.), Evolving practices in human resource management (pp. 118-145). San Francisco: Jossey-Bass. Retrieved from
https://www.researchgate.net/publication/254325167_New_Perspectives_Concerning_Performance_Appraisals_of_Intercollegiate_Coaches
Barker, J. (1993). Tightening the iron cage: Concertive control in self-managing
teams. Administrative Science Quarterly, 38(3), 408-437. doi:10.2307/2393374
Barkhuizen, E., Rothmann, S., & Vijver, F. (2014). Burnout and work engagement of
academics in higher education institutions: Effects of dispositional optimism. Stress and Health, 30, 322-332. doi:10.1002/smi.2520
Barley, S. & Kunda, G. (1992). Design and devotion surges of rational and normative
ideologies of control in discourse. Administrative Science Quarterly, 37, 363-399. doi:10.2307/2393449
Bauer, T. & Erdogan, B. (2011). Organizational socialization: The effective onboarding of
new employees. In S. Zedeck, A. Aguinis, W. Cascio, M. Gelfand, K. Leung, S. Parker & J. Zhou (Eds.), APA handbook of I/O psychology, 3. doi:10.1037/12171-002
Baumler, J. V. (1971). Defined criteria of performance in organizational control.
Administrative Science Quarterly, 16. 340-349. doi:10.2307/2391906
Bauwens, R., Audenaert, M., Huisman, J., & Decramer, A. (2019). Performance management
fairness and burnout: Implications for organizational citizenship behaviors. Studies in Higher Education, 44, 584-598. doi:10.1080/03075079.2017.1389878
Becker, B. & Gerhart, B. (1996). The impact of human resource management on
organizational performance. Academy of Management Journal, 39, 779-801.
doi:10.2307/256712
Berry, L., Mirabito, A., & Baun, W. (2010). What’s the hard return on employee wellness
programs? Harvard Business Review, 88(12), 104-142. Retrieved from https://pubmed.ncbi.nlm.nih.gov/21188899/
Birkinshaw, J., Crilly, D., Bouquet, C., & Lee, S. (2015). How do firms manage strategic
dualities? A process perspective. Academy of Management Discoveries, 2, 51-78. doi:10.5465/amd.2014.0123
Bisel, R., Ford, D., & Keyton, J. (2007). Unobtrusive control in a leadership organization:
Integrating control and resistance. Western Journal of Communication, 71, 136-158. doi:10.1080/10570310701368039
Black, A. (2008). Working for a healthier tomorrow. London: The Stationery Office. Retrieved from https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/209782/hwwb-working-for-a-healthier-tomorrow.pdf
Bolarinwa, A. (2015). Principles and methods of validity and reliability testing of
questionnaires used in social and health science researches. Nigerian Postgraduate
Medical Journal, 22(4), 195-201. doi:10.4103/1117-1936.173959
Brignall, S. & Ballantine, J. (2004). Strategic enterprise management systems: New
directions for research. Management Accounting Research, 15. 225-240. doi:10.1016/j.mar.2003.10.003
Brown, M. & Benson, J. (2003). Rated to exhaustion? Reactions to performance appraisal processes. Industrial Relations Journal, 34, 67-81. doi:10.1111/1468-2338.00259
Browne, W. & Cudeck, R. (1993). Alternative ways of assessing model fit. In K. A. Bollen & J. S. Long (Eds.), Testing structural equation models. Newbury Park, CA: Sage.
Brunetto, Y., Shacklock, K., Teo, S., & Farr-Wharton, R. (2014). The impact of management
on the engagement and well-being of high emotional labour employees. International Journal of Human Resource Management, 25(17), 2345-2363 doi:10.1080/09585192.2013.877056
Burke, S. A. (2009). Proactive socialization: A longitudinal investigation of newcomer
adjustment inside both an institutionalized and individualized workplace (Unpublished doctoral dissertation), University of Wellington, New Zealand.
Burke, J. & Greenglass, R. (1989). Psychological burnout among men and women in
teaching: An examination of the Cherniss model. Human Relations, 42(3), 261–273. doi:10.1177/001872678904200304
Butterfield, R., Edwards, C., & Woodall, J. (2004). The new public management and the UK
police service. Public Management Review, 6(3), 395-415. doi:10.1080/1471903042000256556
Campbell, D. & Lee, C. (1988). Self-appraisal in performance evaluation: Development
versus evaluation. The Academy of Management Review, 13(2), 302-314. Retrieved from www.jstor.org/stable/258579
Cardinal, L. B. (2001). Technological innovation in the pharmaceutical industry: The use of
organizational control in managing research and development. Organization Science, 12, 19-36. doi:10.1287/orsc.12.1.19.10119
Carmines, E. G. & Mclver, J. P. (1983). An introduction to the analysis of models with unobserved variables. Political Methodology, 9(1), 51-102. doi: 10.2307/25791175
Casserley, T. & Megginson, D. (2009). Learning from burnout: Developing sustainable
leaders and avoiding career derailment, 1, 70-86. Oxford: Butterworth-Heinemann.
Castanheira, F. & Chambel, M. J. (2010). Reducing burnout in call centers through HR practices. Human Resource Management, 49, 1047-1065. doi:10.1002/hrm.20393
Chen, F. & Kao, L. (2013). The connection between the hassles-burnout relationship, as
moderated by coping, and aberrant behaviors and health problems among bus drivers. Accident Analysis and Prevention, 53,
105-111. doi:10.1016/j.aap.2013.01.004
Chowdhury, R. (2018). Burnout and its organizational effects: A study on literature
review. Journal of Business & Financial Affairs, 7(4), 353-355. doi:10.4172/2167-0234.1000353
Christian, M., Garza, A., & Slaughter, J. (2011). Work engagement: A quantitative review
and test of its relations with task and contextual performance. Personnel Psychology, 64, 89-136. doi:10.1111/j.1744-6570.2010.01203.x
Cleveland, J., Murphy, K., & Williams, R. (1989). Multiple uses of performance appraisal.
Journal of Applied Psychology, 74, 130-135. doi:10.1037/0021-9010.74.1.130
Conway, E., Fu, N., Monks, K., Alfes, K., & Bailey, C. (2015). Demands or resources? The
relationship between HR practices, employee engagement, and emotional exhaustion within a hybrid model of employment relations. Human Resource Management, 55(5), 901-917. doi:10.1002/hrm.21691
Cooper, L., Dewe, J., & O'Driscoll, P. (2001). Foundations for organizational
science. organizational stress: A review and critique of theory, research, and applications. California: Sage Publications, Inc.
Cordes, C. & Dougherty, T. (1993). A review and an integration of research on job
burnout. Academy of Management Review. 18(4), 621-656. doi:10.5465/AMR.1993.9402210153
Danna, K. & Griffin, R. (1999). Health and well-being in the workplace: A review and
synthesis of the literature. Journal of Management, 25, 357-384. doi:10.1177/014920639902500305
Das, A., Kumar, U., & Kumar, V. (2010), The role of leadership competencies for
implementing TQM: An empirical study in Thai manufacturing industry. International Journal of Quality & Reliability Management, 28(2), 195-219.
Deci, E. & Ryan, R. (2012). Self-determination theory. In P. A. M. Van Lange, A. W.
Kruglanski, & E. T. Higgins (Eds.). Handbook of theories of social psychology. California: Sage Publications Ltd. doi:10.4135/9781446249215.n21
Demartini, C. (2014). Performance management systems. Berlin: Physica.
doi:10.1007/978-3-642-36684-0
Demerouti, E., Mostert, K., & Bakker, A. B. (2010). Burnout and work engagement: A
thorough investigation of the independency of both constructs. Journal of Occupational Health Psychology, 15, 209-22. doi:10.1037/a0019408
Denisi, A. & Kluger, A. (2000). Feedback effectiveness: Can 360-degree appraisals be
improved? Academy of Management Perspectives, 14, 129-139. doi:10.5465/AME.2000.2909845
Denisi, A. & Murphy, K. (2017). Performance appraisal and performance management: 100
years of progress? Journal of Applied Psychology, 102(2), 421-433. doi:10.1037/apl0000085
Drucker, P. (1954). The practice of management. New York: Harper & Row.
Edwards, R. (1981). The social relations of production at the point of production. In M. Zey-
Ferrell & M. Aiken (Eds.), Complex organizations: Critical perspectives. Glenview: Scott, Foresman.
Eisenhardt, K. (1989). Agency theory: An assessment and review. The Academy of
Management Review, 14(1), 57-74. doi:10.2307/258191
Ferreira, A. & Otley, D., (2009). The design and use of performance management systems:
An extended framework for analysis. Management Accounting Research, 20, 263-282. doi:10.1016/j.mar.2009.07.003
Ferreira, P. & Rodrigues, P. (2018). Engagement as an antecedent of the satisfaction-
performance relation: a study with line managers. International Journal of Human Resources Development and Management, 18(1), 32-50. doi:10.1504/IJHRDM.2018.092293
Firat, A. & Dholakia, N. (2006). Theoretical and philosophical implications of postmodern
debates: Some challenges to modern marketing. Marketing Theory, 6(2), 123-162. doi:10.1177/1470593106063981
Flamholtz, E. (1996). Effective organizational control: A framework, applications, and
implications. European Management Journal, 14(6), 596-611. doi:10.1016/S0263-2373(96)00056-4
Fletcher, C. & Perry, E. (2001). Performance appraisal and feedback: A consideration of
national culture and a review of contemporary research and future trends. Handbook of industrial, work and organizational psychology, 1, 127-144. doi:10.4135/9781848608320.n8
Frazier, G. & Howell, D. (1983). Business definition and performance. Journal of
Marketing, 47(2), 59–67. doi:10.1177/002224298304700206
Fricke, P. & Etzioni, A. (1962). A comparative analysis of complex organization. Political
Science Quarterly, 91(2), 341-342. doi:10.2307/2148419
Gabris, G. & Ihrke, D. (2001). Does performance appraisal contribute to heightened levels
of employee burnout? The results of one study. Public Personnel Management, 30, 157-172. doi:10.1177/009102600103000203
Golembiewski, R. T., Boudreau, R. A., Sun, B., & Lou, H. (1998). Estimates of burnout in public agencies: Worldwide, how many employees have which degrees of burnout and with what consequences? Public Administration Review, 58(1), 59-65. Retrieved from https://eric.ed.gov/?id=EJ557870
Gossett, L. (2006). Falling between the cracks: Control and communication challenges of a
temporary workforce. Management Communication Quarterly, 19, 376-415. doi:10.1177/0893318905280327
Gray, C. D. & Kinnear, P. R. (2012). IBM SPSS statistics 19 made simple. New York: Psychology Press.
Grote, R. C (1996). The complete guide to performance appraisal. New York: AMACOM.
Gruman, J., Saks, A., & Zweig, D. (2006). Organizational socialization tactics and newcomer
proactive behaviors: An integrative study. Journal of Vocational Behavior, 69(1), 90-104. doi:10.1016/j.jvb.2006.03.001
Gruman, J. & Saks, A. (2011). Performance management and employee engagement. Human
Resource Management Review, 21, 123-136. doi:10.1016/j.hrmr.2010.09.004
Gulzar, S. & Teli, M. R. (2018). Gender and work engagement: A study of academic staff in
higher education. Arabian Journal of Business and Management Review, 8(2), 346-348. doi:10.4172/2223-5833.1000346
Hackman, J. & Oldham, G. (1976). Motivation through the design of work: Test of a
theory. Organizational Behavior & Human Performance, 16(2), 250-279. doi:10.1016/0030-5073(76)90016-7
Halbesleben, J. R. B., & Buckley, M. R. (2004). Burnout in organizational life. Journal of Management, 30(6), 859-879. doi:10.1016/j.jm.2004.06.004
Harackiewicz, J., Abrahams, S., & Wageman, R. (1987). Performance evaluation and
intrinsic motivation: The effects of evaluative focus, rewards, and achievement orientation. Journal of Personality and Social Psychology, 53, 1015–1023. doi:10.1037/0022-3514.53.6 .1015
Hassan, Z. A., Schattner, P., & Mazza, D. (2006). Doing a pilot study: Why is it
essential?. Malaysian Family Physician: The Official Journal of The Academy of Family Physicians of Malaysia, 1(2-3), 70-73.
Hodson, R., Welsh, S., Rieble, S., Jamison, S., & Creighton, S. (1993). Is worker solidarity
undermined by autonomy and participation? Patterns from the ethnographic literature. American Sociological Review, 58(3), 398–416. doi:10.2307/2095908
Hu, L. & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1-55. doi: 10.1080/10705519909540118
Islam, J. & Hu, H. (2012). A review of literature on contingency theory in managerial
accounting. African Journal of Business Management, 6, 5159-5164. Retrieved from http://www.academicjournals.org/app/webroot/article/article1380711715_Islam%20and%20Hu.pdf
Jaworski, B. (1988). Toward a theory of marketing control: environmental context, control
types, and consequences. Journal of Marketing, 52(3), 23-39. doi:10.2307/1251447
Jeffrey, K., Mahony, S., Michaelson, J., & Abdallah, S. (2014). Well-being at work: A
review of the literature. London: New Economics Foundation.
Joo, H. & Gottfredson, R. (2012). Performance management universals: Think globally and
act locally. Business Horizons, 55, 385–392. doi:10.1016/j.bushor.2012.03.004
Julian, J. (1968). Organizational involvement and social control. Social Forces. 47(1),
12-16. doi:10.2307/2574706
Kahn, W. (1990). Psychological conditions of personal engagement and disengagement at
work. Academy of Management Journal, 33(4), 692–724. doi:10.2307/256287
Kotzé, J., Westhuizen, S. V. D., & Nel, E. (2014). The relationship between employees’ experience of performance management and work engagement within a South African organization. Journal of Psychology in Africa, 24(6), 475-479. doi: 10.1080/14330237.2014.997027
Kular, S., Gatenby, M., Rees, C., Soane, E., & Bailey, C. (2008). Employee engagement: A
literature review. Retrived from https://www.researchgate.net/publication/38176618_Employee_Engagement_A_Literature_Review
Kumar, P. & Rajanala, N. (2015). Performance management system (PMS) in Indian small
and medium enterprises (SMEs): A practical framework- A case study. Asian Journal of Research in Business Economics and Management, 5(1), 1-15. doi:10.5958/2249-7307.2015.00168.1
Krueger, A., Schkade, D., Schwarz, N., & Stone, A. (2005). A survey method for
characterizing daily life experience: The day reconstruction method. Science (New York, N.Y.), 306(5702), 1776-1780. doi:10.1126/science.1103572
Larson, G. & Tompkins, P. (2005). Ambivalence and resistance: A study of management in
a concertive control system. Communication Monographs, 72, 1-21. doi:10.1080/0363775052000342508
Layard, R. (2005). Happiness: lessons from a new science. Foreign affairs (Council
on Foreign Relations), 84(6), 272-273. doi:10.2307/20031793
Leiter, M. & Bakker, A. (2010). Work engagement: Introduction. In A. B. Bakker & M.
P. Leiter (Eds.), Work engagement: A handbook of essential theory and research (pp. 1–9) Psychology Press.
London, M. & Smither, J., (2002). Feedback orientation, feedback culture, and the
longitudinal performance management process. Human Resource Management Review, 12, 81-100. doi:10.1016/S1053-4822(01)00043-2
Longenecker, C. & Stansfield, T. (2005). The effects of goal setting and feedback on
manufacturing productivity: A field experiment. International Journal of Productivity and Performance Management, 55(3-4), 346-358. doi:10.1108/17410400610653273
Lu, A. & Gursoy, D. (2016). Impact of job burnout on satisfaction and turnover intention. Journal of Hospitality & Tourism Research, 40, 210-235. doi:10.1177/1096348013495696
Macey, W., Schneider, B., Barbera, K., & Young, S. (2009). Employee engagement: Tools
for Analysis, Practice, and Competitive Advantage. Chichester: Wiley-Blackwell. doi:10.1002/9781444306538.ch2
Macky, K. & Boxall. (2007). The relationship between high-performance work practices and
employee attitudes: An investigation of additive and interaction effects. The International Journal of Human Resource Management, 18, 537-567. doi:10.1080/09585190601178745.
Madan, P. & Srivastava, S. (2015). Employee engagement, job satisfaction & demographic
relationship: An empirical study of private sector bank managers. FIIB Business Review, 4(2), 53–62. doi:10.1177/2455265820150210
Marrelli, A. (2011). Employee engagement and performance management in the federal
sector. Performance Improvement, 50(5), 5-13. doi:10.1002/pfi.20216.
Martell, R. & Evans, D. (2005). Source-monitoring training: Toward reducing rater
expectancy effects in behavioral measurement. Journal of Applied Psychology, 90(5), 956–963. doi:10.1037/0021-9010.90.5.956
Maslach, C., Jackson, S., & Leiter, M. (1997). The Maslach burnout inventory manual. In C.
P. Zalaquett & R. J. Wood (Eds), Evaluating stress: A book of resources.
California: The Scarecrow Press. Retrieved from https://www.researchgate.net/publication/277816643_The_Maslach_Burnout_Inventory_Manual
Maslach, C. & Leiter, M. (1997). The truth about burnout: How organizations cause
personal stress and what to do about It. California: Jossey-Bass.
Maslach, C., Schaufeli, B., & Leiter, P. (2001). Job burnout. Annual Review of
Psychology, 52, 397–422. doi:10.1146/annurev.psych.52.1.397
May, D., Gilson, R., & Harter, L. (2004). The psychological conditions of meaningfulness,
safety and availability and the engagement of the human spirit at work. Journal of Occupational and Organizational Psychology, 77, 11-37. doi:10.1348/096317904322915892
Mcdonnell, A., Hickey, C., & Gunnigle, P. (2011). Global talent management: Exploring
talent identification in the multinational enterprise. European Journal of International Management, 5, 174-193. doi:10.1504/EJIM.2011.038816
McMahon, T. & Perritt, W. (1973). Toward a contingency theory of organizational control.
Academy of Management Journal, 76(4), 624-635. Retrieved from www.jstor.org/stable/254695
Memon, R., Ghani, B., & Kazi, A. (2018). Restructuring the relationship between
performance management and employee engagement. Pakistan Business Review, 20(1), 99-109. Retrieved from https://ssrn.com/abstract=3397724
Mone, M. & London, M. (2018). Employee Engagement Through Effective Performance
Management. New York: Routledge. doi:10.4324/9781315626529
Morris, J. & Farrell, C. (2007). The post-bureaucratic public sector organization. New
organizational forms and HRM in ten UK public sector organizations. The International Journal of Human Resource Management, 18(9), 1575-1588. doi:10.1080/09585190701570544
Munawaroh, A., Riantoputra, D., & Marpaung, B. (2013). Factors influencing individual
performance in an Indonesian government office, 7(2), 51-60. doi:10.21002/seam.v7i2.2051
Na-nan, K. (2016). Performance management for small and medium enterprises (SMEs) in
Thailand. International Journal of Economic Research, 13, 1641-1658. Retrieved from https://www.researchgate.net/publication/308741702_Performance_management_for_Small_and_Medium_Enterprises_SMEs_in_Thailand
Na-nan, K., Chaiprasit, K., & Pukkeeree, P. (2018). A validation of the performance
management scale. International Journal of Quality & Reliability Management, 35(6), 1253-1267. doi:10.1108/IJQRM-04-2017-0064
Narongchai, W., Ayuwat, D., Samorna, S., Pasuta, K., Kingsawat, K., Thinpru, S., Sonman,
K., & Auraiampai, N. (2020). Happiness and engagement in relation to gender. International Journal of Innovation, Creativity and Change, 10(9), 112-132. Retrieved from https://www.ijicc.net/images/vol10iss9/10909_Hong_2019_E_R.pdf
Noblet, A., Rodwell, J. and Allisey, A. (2009). Job stress in the law enforcement sector: Comparing the linear, non‐linear and interaction effects of working conditions. Stress and Health, 25, 111-120. doi:10.1002/smi.1227
Ntanos, A. & Boulouta, K. (2012). Bureaucracy-bureaupathology in education and
administration. Int. J. of Strategic Change Management. 4. 129-138. doi:10.1504/IJSCM.2012.046502
Nunnally, J. (1978). Psychometric methods (2nd ed.). New York: McGraw-Hill.
Ouchi, W. (1979). A conceptual framework for design of organisational control mechanism.
Management Science, 25. 833-848. doi:10.1287/mnsc.25.9.833
Parker, M. (1992). Post-modern organizations or postmodern organization
theory? Organization Studies, 13(1), 1-17. doi:10.1177/017084069201300103
Peters, T. & Waterman Jr., R. (1982). In search of excellence: Lessons from American's best-
run companies. New York: Harper & Row.
Pfeffer, J. & Sutton, R. (2006). Hard facts, dangerous half-truths, and total nonsense
profiting from evidence-based management. Strategy & Leadership, 34, 35-42. doi:10.1108/10878570610652617
Piercy, N., Cravens, D., & Morgan, N. (1998). Salesforce performance and behaviour-based
management processes in business-to-business sales organizations. European Journal of Marketing, 32, 79-100. doi:10.1108/03090569810197480
Prahalad, K. & Bhattacharyya, H. (2011). How to be a truly global company. Strategy
Business, 64, 128-135. Retrieved from https://www.immagic.com/eLibrary/ARCHIVES/GENERAL/BAH_US/S110729P.pdf
Pulakos, E. (2009). Performance management: A new approach for driving business results. West Sussex: Wiley-Blackwell
Purvanova, R. & Muros, J. (2010). Gender differences in burnout: A meta-analysis. Journal
of Vocational Behavior, 77, 168-185. doi:10.1016/j.jvb.2010.04.006
Rehman, W., Yousaf, S., & Naeem, H. (2015). Impact of burnout on employees'
performance: An analysis of banking industry. World Review of Entrepreneurship, Management and Sustainable Development, 11, 88-96. doi:10.1504/WREMSD.2015.066980
Ricci, L. (2016). The Impact of performance management system characteristics on
perceived effectiveness of the system and engagement (Master's Theses). San Jose State University, California. doi:10.31979/etd.qh7m-s97u
Rice, J. (2009). The role of tenure as a moderator to work engagement and job
satisfaction (Master’s Theses). San Jose State University, California. Retrieved from https://scholarworks.sjsu.edu/cgi/viewcontent.cgi?article=4694&context=etd_theses
Rich, B., Lepine, J., & Crawford, E. (2010). Job engagement: Antecedents and effects on job
performance. Academy of Management Journal, 53, 617-635. doi:10.5465/AMJ.2010.51468988
Robinson, J. (2008). Economic development and democracy. Annual Review of Political
Science, 9, 503-527. doi:10.1146/annurev.polisci.9.092704.171256
Sattar, H., Khaliq, L., & Butt, M. (2018). Effect of performance management on employees
well-being via perceived job control. Human Resource Research, 2, 18-31. doi:10.5296/hrr.v2i1.13155
Santos, R. (1999). Cronbach’s alpha: A tool for assessing the reliability of scales. Journal of Extension, 37(2), 1-5.
Schaufeli, B. & Enzmann, D. (1998). The burnout companion to study and practice: A
critical analysis. Philadelphia: Taylor & Francis.
Schaufeli, B., Salanova, M., & González-Romá, V. (2002). The measurement of engagement
and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3, 71-92. doi:10.1023/A:1015630930326
Schaufeli, B. & Salanova, M. (2011). Work engagement: On how to better catch a slippery
concept. European Journal of Work and Organizational Psychology, 20, 39-46. doi:10.1080/1359432X.2010.515981
Schwartz, J., Bersin, J., & Pelster, B. (2014). Human capital trends 2014
survey. Retrieved from http://dupress.com/articles/human-capitaltrends-
2014-survey-top-10-findings/
Scott, W. (1998). Organizations: Rational, natural and open systems. Canadian Journal of
Sociology / Cahiers Canadiens de Sociologie, 8(4), 491-493. doi:10.2307/3339861
Sedgwick, P. (2012). Pearson’s correlation coefficient. BMJ: British Medical Journal
(Online), 345, 1-2. doi:10.1136/bmj.e4483
Sengupta, P., Kinnebrew, J., Basu, S., Biswas, G., & Clark, D. (2013). Integrating
computational thinking with K-12 science education using agent-based computation: A theoretical framework. Education and Information Technologies, 18, 351-380. doi:10.1007/s10639-012-9240-x
Sewell, G. (1998). The discipline of teams: The control of team-based industrial work
through electronic and peer surveillance. Administrative Science Quarterly, 43(2), 397-428. doi:10.2307/2393857
Shirom, A. (2003). Job-related burnout: A review. In J. C. Quick & L. E. Tetrick
(Eds.), Handbook of occupational health psychology (p. 245–264). Washington DC: American Psychological Association. doi:10.1037/10474-012
Shrivastava, A. & Purang, P. (2011). Employee perceptions of performance appraisals: A
comparative study on Indian banks. The International Journal of Human Resource Management, 22. 632-647. doi:10.1080/09585192.2011.543639
Shuck, B. & Wollard, K. (2010). Employee engagement and HRD: A seminal review of the
foundations. Human Resource Development Review, 9. 89-110. doi:10.1177/1534484309353560
Sitkin, B., Cardinal, B., & Bijlsma-Frankema, M. (2010). Organizational control.
Cambridge: Cambridge University Press. doi:10.1017/CBO9780511777899
Sparrow, P. & Hiltrop, M. (1994). European human resource management in transition.
London: Prentice-Hall.
Soeters, L. (1986). Excellent companies as social movements. Journal of Management
Studies, 23(3), 299-312. doi:10.1111/j.1467-6486.1986.tb00956.x
Streiner, D. L. (2003). Starting at the beginning: An introduction to coefficient alpha and internal consistency. Journal of Personality Assessment, 80(1), 99-103. doi:10.1207/S15327752JPA8001_18
Suddaby, R. (2010). Challenges for institutional theory. Journal of Management Inquiry, 19,
14-20. doi:10.1177/1056492609347564
Suliman, A. & Iles, P. (2000). Is continuance commitment beneficial to organizations?
Commitment-performance relationship: A new look. Journal of Managerial Psychology, 15, 407-422. doi:10.1108/02683940010337158
Sun, L. & Bunchapattanasakda, C. (2019). Employee engagement: A literature Review.
International Journal of Human Resource Studies, 9, 63-75. doi:10.5296/ijhrs.v9i1.14167
Tompkins, K. & Cheney, G. (1985). Communication and unobtrusive control in
contemporary organizations. In R. D. McPhee & P. K. Tompkins (Eds.). Organizational Communication: Traditional Themes and New Directions (pp. 179–210). Newbury Park, CA: Sage.
Tshilongamulenzhe, M. & Takawira, N. (2015). Examining the gender influence on
employees’ work engagement within a South African University. Risk Governance and Control: Financial Markets and Institutions, 5, 110-119. doi:10.22495/rgcv5i2c1art5
Verbeke, H. (1996). Individual differences in emotional contagion of sales persons, its effect
on performance and burnout. Psyhology and Marketing, 14(6), 617- 636. doi:10.1002/152067931466176302
Waal, A., Goedegebuure, R., & Geradts, P. (2011). The impact of performance management
on the results of a non-profit organization. International Journal of Productivity and Performance Management, 60, 778-796. doi:10.1108/17410401111182189
Wetterberg, M. & Schultz, E. (2013). Concertive bureaucracy in knowledge-intensive
work: Loosening the iron cage (Master’s Theses). Lund University, Sweden.
Whittington, L., Meskelis, S., Asare, E., & Beldona, S. (2017). Enhancing Employee
Engagement: An Evidence-Based Approach. Switzerland: Palgrave Macmillan. doi:10.1007/978-3-319-54732-9
Wright, M. & Barker, J. (2000). Assessing concertive control in the term environment. The
Journal of Occupational and Organizational Psychology, 73. 345-361. doi:10.1348/096317900167065
Wright, P., Gardner, T., & Moynihan, L. (2003). The impact of HR practices on the
performance of business units. Human Resource Management Journal, 13. 21- 6. doi:10.1111/j.1748-8583.2003.tb00096.x