簡易檢索 / 詳目顯示

研究生: 陳周絹
Chen, chou-chuang
論文名稱: COVID-19壓力源與離職傾向的關係:工作不安全感的中介效果及有意義的工作之調節效果
The Relationship between COVID-19 Stressors and Turnover Intention:The Mediating Effect of Job Insecurity and The Moderating Effect of Meaningful Work
指導教授: 陳怡靜
Chen, Yi-Ching
口試委員: 胡昌亞
HU, CHANG-YA
陳建丞
Chen, Chien-Cheng
陳怡靜
Chen, Yi-Ching
口試日期: 2022/07/04
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系人力資源發展碩士在職專班
Department of Technology Application and Human Resource Development_Continuing Education Master's Program of Human Resource Development
論文出版年: 2022
畢業學年度: 110
語文別: 中文
論文頁數: 67
中文關鍵詞: COVID-19壓力源工作不安全感有意義的工作離職傾向
英文關鍵詞: COVID-19 stressors, Job Insecurity, Turnover Intention, Meaningful Work
研究方法: 實驗設計法
DOI URL: http://doi.org/10.6345/NTNU202201188
論文種類: 學術論文
相關次數: 點閱:125下載:0
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 本研究目的為探討COVID-19壓力源與離職傾向的關係,工作不安全感的中介效果以及有意義的工作之調節效果。本研究採問卷調查法,並以兩階段發放電子問卷,間隔三週後總計回收147份有效問卷。研究結果顯示:COVID-19壓力源與離職傾向的關係具有正向關係、工作不安全感與離職傾向具有正向關係、工作不安全感在COVID-19壓力源與離職傾向的關係具中介效果,有意義的工作在工作不安全感與離職傾向的關係並無調節效果,並提出相應的結論與建議,供學術及實務界參考。

    The purpose of this research was to investigate the relationship between COVID-19 Stressors and turnover intention, and to understand the mediating effect of job insecurity in this relationship and the moderating effect of meaningful work in this relationship.
    In this research, the questionnaire survey method was adopted, and electronic questionnaires were distributed in two stages. A total of 147 valid questionnaires were collected after an interval of three weeks. The research results show that the relationship between COVID-19 stressors and turnover intention has a positive relationship, job insecurity has a positive relationship with turnover intention, and job insecurity is a mediator in the relationship between COVID-19 stressors and turnover intention Effect, meaningful work has no moderating effect on the relationship between COVID-19 stressors and turnover intention. Finally, the corresponding conclusions and suggestions are put forward for the reference of academic and practical reference.

    中文摘要 I ABSTRACT III 目 錄 V 表 次 VII 圖 次 IX 第一章 緒 論 1 第一節 研究背景與動機 1 第二節 研究目的 4 第三節 重要名詞定義 5 第二章 文獻探討 7 第一節 COVID-19壓力源 7 第二節 工作不安全感 11 第三節 有意義的工作 13 第四節 離職傾向 16 第五節 各變項間的關聯性 18 第三章 研究設計與方法 21 第一節 研究架構與假設 21 第二節 研究對象與資料蒐集 22 第三節 研究工具 23 第四節 資料分析方法 29 第四章 資料分析 31 第一節 驗證性因素分析 31 第二節 敘述性統計 34 第三節 相關分析 37 第四節 假設驗證 39 第五章 結論與建議 43 第一節 討論 43 第二節 實務建議 44 第三節 研究限制與未來建議 45 參考文獻 47 一、中文部分 47 二、英文部分 47 附 錄 57 附錄一 59 附錄二 65

    一、中文部分
    張婷婷、陸洛(2009)。資源損失與資源獲得對職家衝突之影響:資源保存理論的觀點。臺大管理論叢,20(1),69-98。
    行政院主計總處(2022年5月23日)。取自
    https://www.dgbas.gov.tw/ct.asp?xItem=48498&ctNode=5624&mp=1
    尹俊傑(2020年5月9日)。美國4月失業率14.7%破紀錄 經濟受創復甦漫長。中央社。取自https://tw.news.yahoo.com/%E7%BE%8E%E5%9C%8B4%E6%9C%88%E5%A4%B1%E6%A5%AD%E7%8E%8714-7-%E7%A0%B4%E7%B4%80%E9%8C%84-%E7%B6%93%E6%BF%9F%E5%8F%97%E5%89%B5%E5%BE%A9%E7%94%A6%E6%BC%AB%E9%95%B7-010911159.html

    二、英文部分
    Ahmad, A., & Omar, Z. (2016). Workplace spirituality among Malaysian community service employees in the public sector. Asian Social Science, 12(9), 193.
    Albuquerque, I. F., Cunha, R. C., Martins, L. D., & Sá, A. B. (2014). Primary health care services: workplace spirituality and organizational performance. Journal of Organizational Change Management, 27(1) 59-82.
    Allan, B. A., Autin, K. L., & Duffy, R. D. (2016). Self-determination and meaningful work: Exploring socioeconomic constraints. Frontiers in Psychology, 7,71.
    Allan, B. A., Batz-Barbarich, C., Sterling, H. M., & Tay, L. (2019). Outcomes of meaningful work: A meta‐analysis. Journal of Management Studies, 56(3), 500-528.
    Allan, B. A., Douglass, R. P., Duffy, R. D., & McCarty, R. J. (2016). Meaningful work as a moderator of the relation between work stress and meaning in life. Journal of Career Assessment, 24(3), 429-440.
    Ameen, E. C., Jackson, C., Pasewark, W. R., & Strawser, J. R. (1995). An empirical investigation of the antecedents and consequences of job insecurity on the turnover intentions of academic accountants. Issues in Accounting Education, 10(1), 65.
    Arnoux-Nicolas, C., Sovet, L., Lhotellier, L., Di Fabio, A., & Bernaud, J. L. (2016). Perceived work conditions and turnover intentions: The mediating role of meaning of work. Frontiers in Psychology, 7, 704-713.
    Arnold, H. J., & Feldman, D. C. (1982). A multivariate analysis of the determinants of job turnover. Journal of Applied Psychology, 67(3), 350.
    Ashford, S. J., Lee, C., & Bobko, P. (1989). Content, cause, and consequences of job insecurity: A theory-based measure and substantive test. Academy of Management Journal, 32(4), 803-829.
    Bailey, C., Yeoman, R., Madden, A., Thompson, M., & Kerridge, G. (2019). A review of the empirical literature on meaningful work: Progress and research agenda. Human Resource Development Review, 18(1), 83-113.
    Bailey, C., & Madden, A. (2016). What makes work meaningful—Or meaningless. MIT Sloan Management Review, 57(4), 1-9.
    Bailey, C., & Madden, A. (2017). Time reclaimed: temporality and the experience of meaningful work. Work, Employment and Society, 31(1), 3-18.
    Bajrami, D. D., Terzić, A., Petrović, M. D., Radovanović, M., Tretiakova, T. N., & Hadoud, A. (2021). Will we have the same employees in hospitality after all? The impact of COVID-19 on employees’ work attitudes and turnover intentions. International Journal of Hospitality Management, 94, 102754.
    Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173.
    Bassi, M., Bacher, G., Negri, L., & Delle Fave, A. (2013). The contribution of job happiness and job meaning to the well-being of workers from thriving and failing companies. Applied Research in Quality of Life, 8(4), 427-448.
    Bluedorn, A. C. (1982). The Theories of Turnover: Causes, Effects and Meaning, Research in the Sociology, 35, 135-153
    Britt, T. W., Adler, A. B., & Bartone, P. T. (2001). Deriving benefits from stressful events: the role of engagement in meaningful work and hardiness. Journal of Occupational Health Psychology, 6(1), 53.
    Britt, T. W., Dickinson, J. M., Moore, D., Castro, C. A., & Adler, A. B. (2007). Correlates and consequences of morale versus depression under stressful conditions. Journal of Occupational Health Psychology, 12(1), 34.
    Brooks, S. K., Webster, R. K., Smith, L. E., Woodland, L., Wessely, S., Greenberg, N., & Rubin, G. J. (2020). The psychological impact of quarantine and how to reduce it: rapid review of the evidence. The Lancet, 395(10227), 912-920.
    Bunderson, J. S., & Thompson, J. A. (2009). The call of the wild: Zookeepers, callings, and the double-edged sword of deeply meaningful work. Administrative Science Quarterly, 54(1), 32-57.
    Carton, A. M. (2018). “I’m not mopping the floors, I’m putting a man on the moon”: How NASA leaders enhanced the meaningfulness of work by changing the meaning of work. Administrative Science Quarterly, 63(2), 323-369.
    Chen, C. Y., & Li, C. I. (2013). Assessing the spiritual leadership effectiveness: The contribution of follower's self-concept and preliminary tests for moderation of culture and managerial position. The Leadership Quarterly, 24(1), 240-255.
    Darvishmotevali, M., & Ali, F. (2020). Job insecurity, subjective well-being and job performance: The moderating role of psychological capital. International Journal of Hospitality Management, 87, 102462.
    Dekker, S. W. A. & Schaufeli, W. B. (1995). The effects of job insecurity on
    psychological health andwithdrawal: A longitudinal study. Australian Psychologist,30: 57-63.
    Dik, B. J., & Duffy, R. D. (2009). Calling and vocation at work: Definitions and prospects for research and practice. The Counseling Psychologist, 37(3), 424-450.
    Erdil, O., & Müceldili, B. (2014). The effects of envy on job engagement and turnover intention. Procedia-Social and Behavioral Sciences, 150, 447-454.
    Fairlie, P. (2011). Meaningful work, employee engagement, and other key employee outcomes: Implications for human resource development. Advances in Developing Human Resources, 13(4), 508-525.
    Feldman, D. C. (1995). Managind part-time and temporary employment relationships. In M. London (Ed.). Employmees, careers and job creation: Developing growth oriented human resource strategies and programs, San Francisco: Jossey-Bass.121-141.
    Gaertner, S. (1999). Structural determinants of job satisfaction and organizational commitment in turnover models.Human Resource Mmanagement Review, 9(4), 479-493.
    Ghadi, M. Y., Fernando, M., & Caputi, P. (2013). Transformational leadership and work engagement: The mediating effect of meaning in work. Leadership & Organization Development Journal. 34(6), 532-550.
    Gloria, C. T., & Steinhardt, M. A. (2016). Relationships among positive emotions, coping, resilience and mental health. Stress and Health, 32(2), 145-156.
    Greenhalgh, L., & Rosenblatt, Z. (1984). Job insecurity: Toward conceptual clarity.Academy of Management Review, 9(3), 438-448.
    Hamouche, Salima. (2020). COVID-19 and employees’ mental health: stressors, moderators and agenda for organizational actions. Emerald Open Research 2.
    Hackman,J. R., & Oldham, G. R. (1976). Motivation through the design of work: Test of a theory. Organizational Behavior and Human Performance, 16(2), 250–279.
    Hartley, J., Jacobson, D., Klandermans, P. G., & Van Vuuren, C. V. (1991). Job Insecurity. Coping with jobs at risk. London,Sage.
    Harris, K. J., Kacmar, K. M., & Zivnuska, S. (2007). An investigation of abusive supervision as a predictor of performance and the meaning of work as a moderator of the relationship.The Leadership Quarterly, 18(3), 252-263.
    Hellgren, J., Sverke, M., & Isaksson, K. (1999). A two-dimensional approach to job insecurity: Consequences for employee attitudes and well-being. European Journal of Work and Organizational Psychology, 8(2), 179-195.
    Hobfoll, S. E. 1989. Conservation of resources: A new attempt at conceptualizing stress. The American Psychologist, 44 (3): 513-524.
    Hwang, J., Lee, J. J., Park, S., Chang, H., & Kim, S. S. (2014). The impact of occupational stress on employee's turnover intention in the luxury hotel segment. International Journal of Hospitality & Tourism Administration, 15(1), 60-77.
    Janik, M., & Rothmann, S. (2015). Meaningful work and secondary school teachers' intention to leave. South African Journal of Education, 35(2), 1-13.
    Johns, G., Xie, J. L., & Fang, Y. (1992). Mediating and moderating effects in job design. Journal of Management, 18(4), 657-676.
    Jung, H. S., & Yoon, H. H. (2013). The effects of organizational service orientation on person–organization fit and turnover intent. The Service Industries Journal, 33(1), 7-29.
    Jung, H. S., Jung, Y. S., & Yoon, H. H. (2021). COVID-19: The effects of job insecurity on the job engagement and turnover intent of deluxe hotel employees and the moderating role of generational characteristics. International Journal of Hospitality Management, 92, 102703.
    Kim, S. S., Im, J., & Hwang, J. (2015). The effects of mentoring on role stress, job attitude, and turnover intention in the hotel industry. International Journal of Hospitality Management, 48, 68-82.
    Klandermans, B. & Van Vuuren, T. (1999). Job insecurity: Introduction. European Journal of Work and Organizational Psychology, 8(2): 145-153.
    Labrague, L. J., & de Los Santos, J. A. A. (2021). Fear of COVID‐19, psychological distress, work satisfaction and turnover intention among frontline nurses. Journal of Nursing Management, 29(3), 395-403.
    Lazarus, R., & Folkman, S. (1984). Stress,appraisal, and coping. New York: Springer.
    Lips‐Wiersma, M. (2002). The influence of spiritual “meaning‐making” on career behavior. Journal of Management Development,21(7),497-520.
    Martin, C. L., Parsons, C. K., & Bennett, N. (1995). The influence of employee involvement program membership during downsizing: Attitudes toward the employer and the union. Journal of Management, 21(5), 879-890.
    Maslow, A.H. 1954. Motivation and personality. New York: Harper.
    May, D. R., Gilson, R. L. and Harter, L. M. (2004). The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work. Journal of Occupational and Organizational Psychology, 77,11-37.
    Mobley, W. H., Griffeth, R. W., Hand, H. H., & Meglino, B. M. (1979). Review and conceptual analysis of the employee turnover process. Psychological Bulletin, 86(3), 493.
    Obeng, A. F., Quansah, P. E., & Boakye, E. (2020). The Relationship between Job Insecurity and Turnover Intention: The Mediating Role of Employee Morale and Psychological Strain. Management, 10(2), 35-45.
    Pavlish, C., & Hunt, R. (2012). An exploratory study about meaningful work in acute care nursing. Nursing forum. 47, (2), 113-122.
    Park, C. L., Russell, B. S., Fendrich, M., Finkelstein-Fox, L., Hutchison, M., & Becker, J. (2020). Americans’ COVID-19 stress, coping, and adherence to CDC guidelines. Journal of General Internal Medicine, 35(8), 2296-2303.
    Pradhan, S., & Pradhan, R. K. (2016). Transformational leadership and job outcomes: The mediating role of meaningful work. Global Business Review, 17(3), 173-185.
    Pratt, M. G., & Ashforth, B. E. (2003). Fostering meaningfulness in working and at work. Positive organizational scholarship: Foundations of A New Discipline, 309, 327.
    Price, J. L. (2001). Reflections on the determinants of voluntary turnover. International Journal of Manpower, 22(7), 600-624
    Robbins, S. P. (2001), Organizational Behavior: Concepts,Controversies, Applications (9th ed). N.J.: Prentice Hall.
    Rosso, B. D., Dekas, K. H., & Wrzesniewski, A. (2010). On the meaning of work: A theoretical integration and review. Research in Organizational Behavior, 30, 91-127.
    Rothmann, S., Diedericks, E., & Swart, J. P. (2013). Manager relations, psychological need satisfaction and intention to leave in the agricultural sector. SA Journal of Industrial Psychology, 39(2), 1-11.
    Schnell, T., Höge, T., & Pollet, E. (2013). Predicting meaning in work: Theory, data, implications. The Journal of Positive Psychology, 8(6), 543-554.
    Spreitzer, G. M. (1995). Psychological empowerment in the workplace: dimensions, measurement, and validation. Academy of Management Journal, 38, 1442-65.
    Steger, M. F., Dik, B. J., & Duffy, R. D. (2012). Measuring meaningful work: The work and meaning inventory (WAMI). Journal of Career Assessment, 20(3), 322-337.
    Steger, M.F., & Dik, B.J. (2009). If one is looking for meaning in life, does it help to find meaning in work? Applied Psychology: Health and Well-Being, 1, 303-320.
    Sun, J., Lee, J. W., & Sohn, Y. W. (2019). Work context and turnover intention in social enterprises: The mediating role of meaning of work. Journal of Managerial Psychology, 34(1), 46-60
    Tambling, R. R., Russell, B. S., Park, C. L., Fendrich, M., Hutchinson, M., Horton, A. L., & Tomkunas, A. J. (2021). Measuring cumulative stressfulness: Psychometric properties of the COVID-19 Stressors Scale. Health Education & Behavior, 48(1), 20-28.
    u, Y., Li, D., & Wang, H. J. (2021). COVID-19-induced layoff, survivors’ COVID-19-related stress and performance in hospitality industry: The moderating role of social support. International Journal of Hospitality Management, 95, 102912.
    Wong, A. K. F., Kim, S. S., Kim, J., & Han, H. (2021). How the COVID-19 pandemic affected hotel Employee stress: employee perceptions of occupational stressors and their consequences. International Journal of Hospitality Management, 93, 102798.

    下載圖示
    QR CODE