簡易檢索 / 詳目顯示

研究生: 黄一芳
Hoang Thu Phuong
論文名稱: The Effects of Organizational Socialization Tactics, Adaptivity, and Proactivity on the Adjustment Outcomes in Generation Z Newcomers in Vietnam
The Effects of Organizational Socialization Tactics, Adaptivity, and Proactivity on the Adjustment Outcomes in Generation Z Newcomers in Vietnam
指導教授: 盧承杰
Lu, Cheng-Chieh
口試委員: 賴志樫
Lai, Chih-Chien
李栢浡
Lee, Pai-Po
盧承杰
Lu, Cheng-Chieh
口試日期: 2023/04/25
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2023
畢業學年度: 111
語文別: 英文
論文頁數: 64
英文關鍵詞: generation Z newcomers, organizational socialization tactics, adaptivity, proactivity, adjustment outcomes
研究方法: 調查研究
DOI URL: http://doi.org/10.6345/NTNU202300974
論文種類: 代替論文:專業實務報告(專業實務類)
相關次數: 點閱:129下載:6
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • Generation Z, or Gen Z, who were thought to be inheriting the fruit of a strong economy and technology evolution, now face an uncertain future due to the impact of the pandemic. Vietnamese Gen Z, who make up approximately 25% of Vietnam's labor force in 2021, are experiencing high rates of job instability. This unique experience will and has shaped their behaviors in the workplace differently from previous generations. Therefore, it's important to understand how Gen Z adjusts when they join an organization during the pandemic. Yet, there have been few studies on how Gen Z responds to organizational socialization tactics, which can affect their adjustment outcomes. This study investigated the relationships between organizational socialization tactics, Gen Z newcomers' proactivity, and adaptivity. The objective of this study was to examine how these factors influence each other and eventually contribute to the newcomers' role clarity and task mastery. The study utilized a quantitative-method approach, including a survey of 121 young employees ranging from 22 to 26 years old regardless of their industry. Based on the findings of the study, it was suggested that organizational socialization tactics have a significant positive influence on newcomers' role clarity, while proactivity positively influences their task mastery. The study also identified adaptivity as a mediating factor contributing to the relationship between organizational socialization tactics and newcomers' proactivity. The results had implications for organizations as well as newcomers during the probationary period. Additionally, the study enriched the current literature by empirically demonstrating the role of adaptivity, proactivity, and organizational socialization for new employees' adjustment outcomes.

    ACKNOWLEDGEMENT ABSTRACT I TABLE OF CONTENTS III LIST OF TABLES V LIST OF FIGURES VII CHAPTER I INTRODUCTION 1 Background of the Study 1 Statement of the Problem 3 Purpose of the Study 4 Questions of the Study 4 Significance of the Study 4 Delimitations 5 Definition of Terms 5 CHAPTER II LITERATURE REVIEW 7 Theoretical Background 7 Newcomers' Organizational Socialization 9 Newcomers' Behavior during Organization Entry 12 CHAPTER III METHODOLOGY 17 Research Framework 17 Research Hypothesis 18 Research Procedure 18 Research Sample and Data Collection 20 Measurements 25 Control Variables 30 Data Analysis 30 CHAPTER IV DISCUSSION 33 Examining the Background of the Participants 33 Examining the Correlations between Variables 34 Examining the Influence of OST and Proactivity on Adaptivity, Task Mastery, and Role Clarity 37 Examining the Differences between Demographic Groups on Proactivity and Adaptivity 40 CHAPTER V CONCLUSION & IMPLICATION 43 Conclusions 43 Implication 47 Limitation 49 Suggestions for Future Research 50 REFERENCES 53 APPENDIX 59

    Allen, M. (2017). The SAGE Encyclopedia of Communication Research Methods. SAGE Publications, Inc. eBooks. https://doi.org/10.4135/9781483381411
    Allen, N. J., & Meyer, J. S. (1990). Organizational socialization tactics: A longitudinal analysis of links to newcomers’ commitment and role orientation. Academy of Management Journal, 33(4), 847–858. https://doi.org/10.5465/256294
    Anh, D.V. (2020, December 10). Tác động kinh tế - xã hội của đại dịch COVID-19 tại Việt Nam [The socio-eco impact of COVID-19 in Vietnam]. Dang Cong San. https://dangcongsan.vn/xa-hoi/tac-dong-kinh-te-xa-hoi-cua-dai-dich-covid-19-tai-viet-nam-569640.html
    Ashford, S. J. (1986). Feedback-seeking in individual adaptation: A resource perspective. Academy of Management Journal, 29(3), 465–487. https://doi.org/10.5465/256219
    Ashford, S. J., & Black, J. S. (1996). Proactivity during organizational entry: The role of desire for control. Journal of Applied Psychology, 81(2), 199–214. https://doi.org/10.1037/0021-9010.81.2.199
    Ashforth, B. E., & Saks, A. M. (1996). Socialization tactics: Longitudinal effects on newcomer adjustment. Academy of Management Journal, 39(1), 149–178. https://doi.org/10.5465/256634
    Ashforth, B. E., Saks, A. M., & Lee, R. Y. (1997). On the dimensionality of Jone’s (1986) measures of organizational socialization tactics. International Journal of Selection and Assessment, 5(4), 200–214. https://doi.org/10.1111/1468-2389.00061
    Ashforth, B. E., Sluss, D. M., & Saks, A. M. (2007). Socialization tactics, proactive behavior, and newcomer learning: Integrating socialization models. Journal of Vocational Behavior, 70(3), 447–462. https://doi.org/10.1016/j.jvb.2007.02.001
    Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173–1182. https://doi.org/10.1037/0022-3514.51.6.1173
    Bauer, T. N., Bodner, T., Erdogan, B., Truxillo, D. M., & Tucker, J. (2007). Newcomer adjustment during organizational socialization: A meta-analytic review of antecedents, outcomes, and methods. Journal of Applied Psychology, 92(3), 707–721. https://doi.org/10.1037/0021-9010.92.3.707
    Bauer, T. N., & Erdogan, B. (2011). Organizational socialization: The effective onboarding of new employees. American Psychological Association eBooks, 51–64. https://doi.org/10.1037/12171-002
    Berg, J. M., Wrzesniewski, A., & Dutton, J. E. (2010). Perceiving and responding to challenges in job crafting at different ranks: When proactivity requires adaptivity. Journal of Organizational Behavior, 31(2–3), 158–186. https://doi.org/10.1002/job.645
    Berger, C. E., & Calabrese, R. V. (1975). Some explorations in initial interaction and beyond: toward a developmental theory of interpersonal communication. Human Communication Research, 1(2), 99–112. https://doi.org/10.1111/j.1468-2958.1975.tb00258.x
    Bolino, M. C., Valcea, S., & Harvey, J. (2010). Employee, manage thyself: The potentially negative implications of expecting employees to behave proactively. Journal of Occupational and Organizational Psychology, 83(2), 325–345. https://doi.org/10.1348/096317910x493134
    Chao, G. T. (2012). Organizational socialization: Background, basics, and a blueprint for adjustment at work. Oxford University Press eBooks, 579–614. https://doi.org/10.1093/oxfordhb/9780199928309.013.0018
    Cooper-Thomas, H. D., & Anderson, N. (2002). Newcomer adjustment: The relationship between organizational socialization tactics, information acquisition and attitudes. Journal of Occupational and Organizational Psychology, 75(4), 423–437. https://doi.org/10.1348/096317902321119583
    Cooper-Thomas, H. D., Anderson, N., & Cash, M. N. (2011). Investigating organizational socialization: A fresh look at newcomer adjustment strategies. Personnel Review, 41(1), 41–55. https://doi.org/10.1108/00483481211189938
    Cooper-Thomas, H. D., & Burke, S. A. (2012). Newcomer proactive behavior: Can there be too much of a good thing? Oxford University Press eBooks. https://doi.org/10.1093/oxfordhb/9780199763672.013.0004
    Cooper-Thomas, H. D., Paterson, N. D., Stadler, M., & Saks, A. M. (2014). The relative importance of proactive behaviors and outcomes for predicting newcomer learning, well-being, and work engagement. Journal of Vocational Behavior, 84(3), 318–331. https://doi.org/10.1016/j.jvb.2014.02.007
    Cranmer, G. A., Goldman, Z. W., & Houghton, J. D. (2019). I’ll do it myself: Self-leadership, proactivity, and socialization. Leadership & Organization Development Journal, 40(6), 684–698. https://doi.org/10.1108/lodj-11-2018-0389
    Crant, J. M. (2000). Proactive behavior in organizations. Journal of Management, 26(3), 435–462. https://doi.org/10.1177/014920630002600304
    Desai, S. C., & Reimers, S. (2019). Comparing the use of open and closed questions for web-based measures of the continued-influence effect. Behavior Research Methods, 51(3), 1426–1440. https://doi.org/10.3758/s13428-018-1066-z
    Ellis, A. M., Nifadkar, S. S., Bauer, T. N., & Erdogan, B. (2017). Newcomer adjustment: Examining the role of managers’ perception of newcomer proactive behavior during organizational socialization. Journal of Applied Psychology, 102(6), 993–1001. https://doi.org/10.1037/apl0000201
    Feldman, D. C. (1981). The multiple socialization of organization members. Academy of Management Review, 6(2), 309–318. https://doi.org/10.5465/amr.1981.4287859
    Fuller, B., & Marler, L. E. (2009). Change driven by nature: A meta-analytic review of the proactive personality literature. Journal of Vocational Behavior, 75(3), 329–345. https://doi.org/10.1016/j.jvb.2009.05.008
    General Statistics Office of Viet Nam. (2022). Report on labour force survey 2021. Statistical Publishing House. https://www.gso.gov.vn/wp-content/uploads/2023/03/Sach-Bao-cao-LD-viec-lam-TA-Can-1.pdf
    Ghitulescu, B. E. (2013). Making change happen. The Journal of Applied Behavioral Science, 49(2), 206–245. https://doi.org/10.1177/0021886312469254
    Griffin, M. A., Neal, A., & Parker, S. K. (2007). A new model of work role performance: Positive behavior in uncertain and interdependent contexts. Academy of Management Journal, 50(2), 327–347. https://doi.org/10.5465/amj.2007.24634438
    Griffin, M. A., Parker, S. K., & Mason, C. (2010). Leader vision and the development of adaptive and proactive performance: A longitudinal study. Journal of Applied Psychology, 95(1), 174–182. https://doi.org/10.1037/a0017263
    Gruman, J. A., Saks, A. M., & Zweig, D. (2006). Organizational socialization tactics and newcomer proactive behaviors: An integrative study. Journal of Vocational Behavior, 69(1), 90–104. https://doi.org/10.1016/j.jvb.2006.03.001
    Hayes, A. (2012). Testing Mediation with Regression Analysis. https://www.semanticscholar.org/paper/Testing-Mediation-with-Regression-Analysis-Hayes/0d893b544bff9c7432b12935081e11ce363a6df2
    Hofstede Insights. (2023, January 27). Country Comparison - Hofstede Insights. https://www.hofstede-insights.com/country-comparison/
    Homans, G. C. (1958). Social behavior as exchange. American Journal of Sociology, 63(6), 597–606. https://doi.org/10.1086/222355
    Hooper, D., Coughlan, J., & Mullen, M. T. (2008). Structural Equation Modelling: Guidelines for Determining Model Fit. The Electronic Journal of Business Research Methods, 6(1). https://doi.org/10.21427/d7cf7r
    Jones, G. (1986). Socialization tactics, self-efficacy, and newcomers’ adjustments to organizations. Academy of Management Journal, 29(2), 262–279. https://doi.org/10.5465/256188
    McCombes, S. (2023). Sampling Methods: Types, Techniques & Examples. Scribbr. https://www.scribbr.com/methodology/sampling-methods/
    McCormick, B. W., Guay, R. P., Colbert, A. E., & Stewart, G. L. (2019). Proactive personality and proactive behaviour: Perspectives on person-situation interactions. Journal of Occupational and Organizational Psychology, 92(1), 30–51. https://doi.org/10.1111/joop.12234
    Mornata, C., & Cassar, I. (2018). The role of insiders and organizational support in the learning process of newcomers during organizational socialization. Journal of Workplace Learning, 30(7), 562–575. https://doi.org/10.1108/jwl-06-2017-0045
    Morrison, E. W. (1993a). Longitudinal study of the effects of information seeking on newcomer socialization. Journal of Applied Psychology, 78(2), 173–183. https://doi.org/10.1037/0021-9010.78.2.173
    Morrison, E. W. (1993b). Newcomer information seeking: Exploring types, modes, sources, and outcomes. Academy of Management Journal, 36(3), 557–589. https://doi.org/10.5465/256592
    Morrison, E. W., & Phelps, C. (1999). Taking charge at work: Extra role efforts to initiate workplace change. Academy of Management Journal, 42(4), 403–419. https://doi.org/10.5465/257011
    Nagai, S. (2015). Predictors of help-seeking behavior: Distinction between help-seeking intentions and help-seeking behavior. Japanese Psychological Research, 57(4), 313–322. https://doi.org/10.1111/jpr.12091
    National Center for O*NET Development. (n.d.). Browse by Career Cluster. O*NET OnLine. https://www.onetonline.org/find/career
    Navigos Group. (2020). Báo cáo chân dung thế hệ Z qua 3E-IP test [The portrait of generation Z through the lens of the 3E-IP test]. https://drive.google.com/file/d/1jdaecmk-uJpe3pmgsaf7fvy5hYjxluCv/view?usp=embed_facebook
    Nguyen, T. N. T., Bui, T. H. T., & Nguyen, T. H. H. (2021). Improving employees’ proactive behaviors at workplace: The role of organizational socialization tactics and work engagement. Journal of Human Behavior in the Social Environment, 31(6), 673–688. https://doi.org/10.1080/10911359.2020.1803172
    Parker, K., Igielnik, R., & Mitchell, T. (2023, March 2). On the cusp of adulthood and facing an uncertain future: what we know about gen Z so far. Pew Research Center’s Social & Demographic Trends Project. https://www.pewresearch.org/social-trends/2020/05/14/on-the-cusp-of-adulthood-and-facing-an-uncertain-future-what-we-know-about-gen-z-so-far-2/
    Parker, S. K., Bindl, U. K., & Strauss, K. (2010). Making things happen: A model of proactive motivation. Journal of Management, 36(4), 827–856. https://doi.org/10.1177/0149206310363732
    Parker, S. K., & Collins, C. A. (2010). Taking stock: Integrating and differentiating multiple proactive behaviors. Journal of Management, 36(3), 633–662. https://doi.org/10.1177/0149206308321554
    Parker, S. K., Williams, H. M., & Turner, N. (2006). Modeling the antecedents of proactive behavior at work. Journal of Applied Psychology, 91(3), 636–652. https://doi.org/10.1037/0021-9010.91.3.636
    Perrot, S., Bauer, T. N., Abonneau, D., Campoy, E., Erdogan, B., & Liden, R. C. (2014). Organizational socialization tactics and newcomer adjustment. Group & Organization Management, 39(3), 247–273. https://doi.org/10.1177/1059601114535469
    Pulakos, E. D., Arad, S., Donovan, M., & Plamondon, K. E. (2000). Adaptability in the workplace: Development of a taxonomy of adaptive performance. Journal of Applied Psychology, 85(4), 612–624. https://doi.org/10.1037/0021-9010.85.4.612
    PwC Vietnam. (2021). Thế hệ Z đã sẵn sàng cho kỷ nguyên số? [Is generation Z ready for the digital age?] https://www.pwc.com/vn/vn/media/press-release/210519_genz_digital_readiness_vn.pdf
    Riffenburgh, R. H. (2012). Questionnaires and surveys. Elsevier eBooks, 571–579. https://doi.org/10.1016/b978-0-12-384864-2.00027-5
    Saks, A. M., & Ashforth, B. E. (1997). Socialization tactics and newcomer information acquisition. International Journal of Selection and Assessment, 5(1), 48–61. https://doi.org/10.1111/1468-2389.00044
    Saks, A. M., & Gruman, J. A. (2011). Getting newcomers engaged: the role of socialization tactics. Journal of Managerial Psychology, 26(5), 383–402. https://doi.org/10.1108/02683941111139001
    Saks, A. M., & Gruman, J. A. (2018). Socialization resources theory and newcomers’ work engagement. Career Development International, 23(1), 12–32. https://doi.org/10.1108/cdi-12-2016-0214
    Saks, A. M., Gruman, J. A., & Cooper-Thomas, H. D. (2011). The neglected role of proactive behavior and outcomes in newcomer socialization. Journal of Vocational Behavior, 79(1), 36–46. https://doi.org/10.1016/j.jvb.2010.12.007
    Saks, A. M., Uggerslev, K. L., & Fassina, N. E. (2007). Socialization tactics and newcomer adjustment: A meta-analytic review and test of a model. Journal of Vocational Behavior, 70(3), 413–446. https://doi.org/10.1016/j.jvb.2006.12.004
    Seibert, S. E., Kraimer, M. L., & Crant, J. M. (2001). What do proactive people do? A longitudinal model linking proactive personality and career success. Personnel Psychology, 54(4), 845–874. https://doi.org/10.1111/j.1744-6570.2001.tb00234.x
    Song, Z., Chon, K., Ding, G., & Gu, C. (2015). Impact of organizational socialization tactics on newcomer job satisfaction and engagement: Core self-evaluations as moderators. International Journal of Hospitality Management, 46, 180–189. https://doi.org/10.1016/j.ijhm.2015.02.006
    Strauss, K., Griffin, M. A., Parker, S. K., & Mason, C. (2015). Building and sustaining proactive behaviors: The role of adaptivity and job satisfaction. Journal of Business and Psychology, 30(1), 63–72. https://doi.org/10.1007/s10869-013-9334-5
    Taber, K. S. (2018). The use of Cronbach's Alpha when developing and reporting research instruments in science education. Research in Science Education, 48(6), 1273–1296. https://doi.org/10.1007/s11165-016-9602-2
    Taylor, T. (2020). What is an employee assistance program? The Balance. https://www.thebalancemoney.com/about-employee-assistance-programs-eap-1177842
    Hien, T. (2020). Thất nghiệp ở Việt Nam - Vài nét thực trạng [The situation of unemployment in Vietnam]. Con So Su Kien. http://consosukien.vn/that-nghiep-o-viet-nam-vai-net-thuc-trang.htm
    Tran, N. T. (1999). Cơ sở văn hóa Việt Nam [The foundation of Vietnamese culture] (2nd ed.). Vietnam Education Publishing House.
    Tsang, S., Royse, C., & Terkawi, A. S. (2017). Guidelines for developing, translating, and validating a questionnaire in perioperative and pain medicine. Saudi Journal of Anaesthesia, 11(5), 80. https://doi.org/10.4103/sja.sja_203_17
    Turney, S. (2022). Pearson correlation coefficient (r): Guide & examples. Scribbr. https://www.scribbr.com/statistics/pearson-correlation-coefficient/
    Van Dam, K. (2013). Employee adaptability to change at work: a multidimensional, resource-based framework. Cambridge University Press eBooks, 123–142. https://doi.org/10.1017/cbo9781139096690.009
    Van Griethuijsen, R. a. L. F., Van Eijck, M., Haste, H., Brok, P. D., Skinner, N., Mansour, N., Gencer, A. S., & BouJaoude, S. (2015). Global patterns in students’ views of science and interest in science. Research in Science Education, 45(4), 581–603. https://doi.org/10.1007/s11165-014-9438-6
    Van Maanen, J. E., & Schein, E. H. (1977). Toward a theory of organizational socialization. Working Paper (Sloan School of Management), 960–977. https://dspace.mit.edu/handle/1721.1/1934
    Wanberg, C. R., & Kammeyer-Mueller, J. D. (2000). Predictors and outcomes of proactivity in the socialization process. Journal of Applied Psychology, 85(3), 373–385. https://doi.org/10.1037/0021-9010.85.3.373
    Wang, X. F., & Cheng, Z. (2020). Cross-Sectional Studies. Chest, 158(1), S65–S71. https://doi.org/10.1016/j.chest.2020.03.012
    Wrzesniewski, A., & Dutton, J. E. (2001). Crafting a job: Revisioning employees as active crafters of their work. Academy of Management Review, 26(2), 179–201. https://doi.org/10.5465/amr.2001.4378011
    Wu, C., Parker, S. K., Wu, L., & Lee, C. (2017). When and why people engage in different forms of proactive behavior: Interactive effects of self-construals and work characteristics. Academy of Management Journal, 61(1), 293–323. https://doi.org/10.5465/amj.2013.1064

    下載圖示
    QR CODE