研究生: |
廖容渝 Liao, Jung-Yu |
---|---|
論文名稱: |
Impact of Psychological Contract Violation on Employee Well-being: The Case of Service Industry Employees in Taiwan Impact of Psychological Contract Violation on Employee Well-being: The Case of Service Industry Employees in Taiwan |
指導教授: |
盧承杰
Lu, Cheng-Chieh |
學位類別: |
碩士 Master |
系所名稱: |
國際人力資源發展研究所 Graduate Institute of International Human Resource Developmemt |
論文出版年: | 2019 |
畢業學年度: | 107 |
語文別: | 英文 |
論文頁數: | 75 |
中文關鍵詞: | Psychological contract violation 、Employee well-being 、Emotional intelligence |
英文關鍵詞: | Psychological contract violation, Employee well-being, Emotional intelligence |
DOI URL: | http://doi.org/10.6345/NTNU201900350 |
論文種類: | 學術論文 |
相關次數: | 點閱:268 下載:0 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
Nowadays, the competitive environment forced companies to create competitive advantage and further impacts traditional labor-employment relations. Therefore, in order to understand modern labor-employment relation, this research examined the relationship between psychological contract violation and employee well-being. Furthermore, this study added emotional intelligence as moderator to clarify whether the impact of psychological contract violation and employee well-being will be adjusted by emotional intelligence. Samples of this study were 257 full-time employees working in service industry in Taiwan. Quantitative research design and online-based questionnaire were adopted to test the research hypotheses. Researcher used SPSS 23.0 to analyze the data, the result indicated that employees who perceived psychological contract violation from their employers will result in the reduced employee well-being. However, the results did not find a significant moderating effect of emotional intelligence for the relationship between psychological contract violation and employee well-being. Through this study, we can understand the importance of psychological contract issue in organizational management field and provides a new direction of modern labor-employment relation in human resources management for domestic service industry.
Angle, H. L., & Perry, J. L. (1981). An empirical assessment of organizational commitment and organizational effectiveness. Administrative Science Quarterly, 26, 1-14.
Ashkanasy, N. M., & Daus, C. S. (2002). Emotion in the workplace: The new challenge for managers. The Academy of Management Executive, 16(1), 76-86.
Bandalos, D. L. (2002). The effects of item parceling on goodness-of-fit and parameter estimate bias in structural equation modeling. Structural Equation Modeling, 9(1), 78-102.
Bedeian, A. G., Ferris, G. R., & Kacmar, K. M. (1992). Age, tenure, and job satisfaction: A tale of two perspectives. Journal of Vocational Behavior, 40(1), 33-48.
Beehr, T. A., & Newman, J. E. (1978). Job stress, employee health, and organizational effectiveness: A facet analysis, model, and literature review 1.Personnel Psychology, 31(4), 665-699.
Berkman, P. L. (1971). Measurement of mental health in a general population survey. American Journal of Epidemiology, 94(2), 105-111.
Bordia, P., Restubog, S. L. D., & Tang, R. L. (2008). When employees strike back: investigating mediating mechanisms between psychological contract breach and workplace deviance. Journal of Applied Psychology, 93(5), 1104-1110.
Caplan, R. D., Cobb, S., & French, J. R. (1975). Relationships of cessation of smoking with job stress, personality, and social support. Journal of applied psychology, 60(2), 211.
Chambel, M. J., & Oliveira-Cruz, F. (2010). Breach of psychological contract and the development of burnout and engagement: A longitudinal study among soldiers on a peacekeeping mission. Military Psychology, 22(2), 110-125.
Chen, Z. M., & Wan, R.S. (2001). Analysis of the controversy on the construction of labor contractual psychological contract theory and its solution. China Administrative Review, 10(4), 101-128.
Clutterbuck, D. (2005). Communication and the psychological contract.Journal of Communication Management, 9(4), 359-364.
Conway, N., & Briner, R. B. (2005). Understanding psychological contracts at work: A critical evaluation of theory and research, The Contents of Psychological Contracts (pp.1-37). doi:10.1093/acprof:oso/978019928 0643.003.0004
Cooper, R. K. (1997). Applying emotional intelligence in the workplace. Training and Development, 51(12), 31-39.
Danna, K., & Griffin, R. W. (1999). Health and well-being in the workplace: A review and synthesis of the literature. Journal of Management, 25(3), 357-384.
De Beauport, E., & Diaz, A. S. (1996). The three faces of mind: Developing your mental, emotional, and behavioral intelligence. Wheaton, IL: Quest Books.
Elloy, D. F., & Terpening, W. D. (1992). An empirical distinction between job involvement and work involvement: Some additional evidence. Revue canadienne des sciences du comportement, 24(4), 465-477.
Etikan, I., Musa, S. A., & Alkassim, R. S. (2016). Comparison of convenience sampling and purposive sampling. American Journal of Theoretical and Applied Statistics, 5(1), 1-4.
Galup, S. D., Klein, G., & Jiang, J. J. (2008). The impacts of job characteristics on IS employee satisfaction: A comparison between permanent and temporary employees. Journal of Computer Information Systems, 48(4), 58-68.
Goleman, D. (1998). The emotional intelligence of leaders. Leader to Leader, 1998(10), 20- 26.
Goleman, D. (2001). An EI-based theory of performance.The emotionally intelligent workplace: How to select for, measure, and improve emotional intelligence in individuals, groups, and organizations, 1, 27-44.
Goleman, D. (1996). Emotional intelligence. Why it can matter more than IQ. Learning, 24(6), 49-50.
Grant, A. M., Christianson, M. K., & Price, R. H. (2007). Happiness, health, or relationships? Managerial practices and employee well-being tradeoffs. The Academy of Management Perspectives, 21(3), 51-63.
Gregson, T. (1990). Measuring job satisfaction with a multiple-choice format of the job descriptive index. Psychological Reports, 66(3), 787-793.
Guest, D. E., & Conway, N. (2002). Communicating the psychological contract: an employer perspective. Human resource management journal, 12(2), 22-38.
Gurt J., Elke G. (2009). Health Promoting Leadership: The Mediating Role of an Organizational Health Culture. Proceedings of Computer Science, 5624, 29-38.
Janssen, O. (2001). Fairness perceptions as a moderator in the curvilinear relationships between job demands, and job performance and job satisfaction. Academy of Management Journal, 44(5), 1039-1050.
Johnson, J. L., & O’Leary‐Kelly, A. M. (2003). The effects of psychological contract breach and organizational cynicism: Not all social exchange violations are created equal. Journal of Organizational Behavior, 24(5), 627-647.
Kickul, J., & Lester, S. W. (2001). Broken promises: Equity sensitivity as a moderator between psychological contract breach and employee attitudes and behavior. Journal of Business and Psychology, 16(2), 191-217.
Law, K. S., Wong, C. S., Huang, G. H., & Li, X. (2008). The effects of emotional intelligence on job performance and life satisfaction for the research and development scientists in China. Asia Pacific Journal of Management, 25(1), 51-69.
Lester, S. W., Turnley, W. H., Bloodgood, J. M., & Bolino, M. C. (2002). Not seeing eye to eye: Differences in supervisor and subordinate perceptions of and attributions for psychological contract breach. Journal of Organizational Behavior, 23(1), 39-56.
Luthans, F. (2002). The need for and meaning of positive organizational behavior. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 23(6), 695-706.
Macdonald, S., & Maclntyre, P. (1997). The generic job satisfaction scale: Scale development and its correlates. Employee Assistance Quarterly, 13(2), 1-16.
Martinez-Pons, M. (1997). The relation of emotional intelligence with selected areas of personal functioning. Imagination, Cognition and Personality, 17(1), 3-13.
Mayer, J. D., & Salovey, P. (1995). Emotional intelligence and the construction and regulation of feelings. Applied and Preventive Psychology, 4(3), 197-208.
Mayer, J. D., Salovey, P., & Caruso, D. R. (2004). TARGET ARTICLES: “emotional Intelligence: theory, findings, and implications”. Psychological Inquiry, 15(3), 197-215.
Middlemiss, S. (2011). The psychological contract and implied contractual terms: Synchronous or asynchronous models?. International Journal of Law and Management, 53(1), 32-50.
Morrison, E. W., & Robinson, S. L. (1997). When employees feel betrayed: A model of how psychological contract violation develops. Academy of Management, 22(1), 226-256.
Nasarudin, R. (2001). Job Satisfaction and Organization Commitment among Malaysian Workforce. Paper presented at the Proceeding of 5 Asian Academic of Management Conference, Klatang Pahang.
Netemeyer, R. G., Maxham III, J. G., & Pullig, C. (2005). Conflicts in the work–family interface: Links to job stress, customer service employee performance, and customer purchase intent. Journal of Marketing, 69(2), 130-143.
Porter, L. W., & Lawler, E. E. (1968). What job attitudes tell about motivation. Harvard business review, 46(1), 118-126.
Raja, U., Johns, G., & Ntalianis, F. (2004). The impact of personality on psychological contracts. Academy of Management Journal, 47(3), 350-367.
Restubog, S. L. D., Bordia, P., & Tang, R. L. (2007). Behavioural outcomes of psychological contract breach in a non‐western culture: The moderating role of equity sensitivity. British Journal of Management, 18(4), 376-386.
Robinson, S. L. (1996). Trust and breach of the psychological contract. Administrative Science Quarterly, 41(4), 574-599.
Robinson, S. L., & Morrison, E. (2000). The development of psychological contract breach and violation: A longitudinal study. Journal of Organizational Behavior, 21(5), 525-546.
Robinson, S. L., & Rousseau, D. M. (1994). Violating the psychological contract: Not the exception but the norm. Journal of Organizational Behavior, 15(3), 245-259.
Rogers, A. E., Hwang, W. T., Scott, L. D., Aiken, L. H., & Dinges, D. F. (2004). The working hours of hospital staff nurses and patient safety. Health Affairs, 23(4), 202-212.
Rosenfield, S. (1989). The effects of women's employment: Personal control and sex differences in mental health. Journal of Health and Social Behavior, 30(1), 77-91.
Rousseau, D. M. (1989). Psychological and implied contracts in organizations. Employee Responsibilities and Rights Journal, 2(2), 121-139.
Rousseau, D. M. (1990). Normative beliefs in fund-raising organizations: Linking culture to organizational performance and individual responses.Group and Organization Studies, 15(4), 448-460.
Rousseau, D. M., & Greller, M. M. (1994). Human resource practices: Administrative contract makers. Human Resource Management, 33(3), 385-401.
Salovey, P. and Mayer, J. (1997). What is emotional intelligence? In P. Salovey and D. Sluyter (Eds), Emotional Development and Emotional Intelligence: Educational Implications (pp.3-26), New York, NY: Basic Books.
Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition and Personality, 9(3), 185-211.
Schalk, R., & Freese, C. (1997). New facets of commitment in response to organizational change: Research trends and the Dutch experience.Journal of Organizational Behavior,1986, 107-125.
Schuler, R. S. (1980). Definition and conceptualization of stress in organizations. Organizational Behavior and Human Performance, 25(2), 184-215.
Schutte, N. S., Malouff, J. M., Simunek, M., McKenley, J., & Hollander, S. (2002). Characteristic emotional intelligence and emotional well-being.Cognition & Emotion, 16(6), 769-785.
Siu, O. L., Lu, C. Q., & Spector, P. E. (2007). Employees’ well‐being in Greater China: the direct and moderating effects of general self‐efficacy. Applied Psychology, 56(2), 288- 301.
Slaski, M., & Cartwright, S. (2003). Emotional intelligence training and its implications for stress, health and performance. Stress and Health, 19(4), 233-239.
Spector, P. E. (1985). Measurement of human service staff satisfaction: Development of the Job Satisfaction Survey. American Journal of Community Psychology, 13(6), 693-713.
Steers, R. M. (1977). Antecedents and outcomes of organizational commitment. Administrative science quarterly, 22(1), 46-56.
Suazo, M. M. (2009). The mediating role of psychological contract violation on the relations between psychological contract breach and work-related attitudes and behaviors. Journal of Managerial Psychology, 24(2), 136-160.
Suazo, M. M., Turnley, W. H., & Mai-Dalton, R. R. (2008). Characteristics of the supervisor- subordinate relationship as predictors of psychological contract breach. Journal of Managerial Issues, 20(3), 295-312.
Tavakol, M., & Dennick, R. (2011). Making sense of Cronbach’s alpha. International Journal of Medical Education, 2, 53-59.
Thoresen, C. J., Kaplan, S. A., Barsky, A. P., Warren, C. R., & De Chermont, K. (2003). The affective underpinnings of job perceptions and attitudes: A meta-analytic review and integration. Psychological Bulletin, 129, 914-945.
Thorndike, E. L. (1920). A constant error in psychological ratings. Journal of Applied Psychology, 4(1), 25-29.
Thorndike, R. L. (1920). Intelligence and its uses. Harper’s Magazine, 140, 227-235.
Turnley, W. H., & Feldman, D. C. (1998). Psychological contract violations during corporate restructuring. Human Resource Management: Published in Cooperation with the School of Business Administration, The University of Michigan and in alliance with the Society of Human Resources Management, 37(1), 71-83.
Turnley, W. H., & Feldman, D. C. (1999). The impact of psychological contract violations on exit, voice, loyalty, and neglect. Human Relations, 52(7), 895-922.
Turnley, W. H., & Feldman, D. C. (2000). Re‐examining the effects of psychological contract violations: unmet expectations and job dissatisfaction as mediators.Journal of Organizational Behavior, 21(1), 25-42.
Wan, H., Xia, H., & Chen, Z. (1991). Extraction of pesticide residues in tea by water during the infusion process. Food Additives & Contaminants, 8(4), 497-500.
Wanous, J. P. (1973). Effects of a realistic job preview on job acceptance, job attitudes, and job survival. Journal of Applied Psychology, 58(3), 327.
Wright, T. A., Cropanzano, R., & Bonett, D. G. (2007). The moderating role of employee positive well being on the relation between job satisfaction and job performance. Journal of Occupational Health Psychology, 12(2), 93-104.
Yang, Q., Liu, Y., & Tian, L. (2007). The structure of librarians subjective well-being and their work satisfaction. Library and Information Knowledge, 5, 18-21.
Zhao, H. A. O., Wayne, S. J., Glibkowski, B. C., & Bravo, J. (2007). The impact of psychological contract breach on work‐related outcomes: a meta‐analysis. Personnel Psychology, 60(3), 647-680.