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研究生: 廖容渝
Liao, Jung-Yu
論文名稱: Impact of Psychological Contract Violation on Employee Well-being: The Case of Service Industry Employees in Taiwan
Impact of Psychological Contract Violation on Employee Well-being: The Case of Service Industry Employees in Taiwan
指導教授: 盧承杰
Lu, Cheng-Chieh
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2019
畢業學年度: 107
語文別: 英文
論文頁數: 75
中文關鍵詞: Psychological contract violationEmployee well-beingEmotional intelligence
英文關鍵詞: Psychological contract violation, Employee well-being, Emotional intelligence
DOI URL: http://doi.org/10.6345/NTNU201900350
論文種類: 學術論文
相關次數: 點閱:197下載:0
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  • Nowadays, the competitive environment forced companies to create competitive advantage and further impacts traditional labor-employment relations. Therefore, in order to understand modern labor-employment relation, this research examined the relationship between psychological contract violation and employee well-being. Furthermore, this study added emotional intelligence as moderator to clarify whether the impact of psychological contract violation and employee well-being will be adjusted by emotional intelligence. Samples of this study were 257 full-time employees working in service industry in Taiwan. Quantitative research design and online-based questionnaire were adopted to test the research hypotheses. Researcher used SPSS 23.0 to analyze the data, the result indicated that employees who perceived psychological contract violation from their employers will result in the reduced employee well-being. However, the results did not find a significant moderating effect of emotional intelligence for the relationship between psychological contract violation and employee well-being. Through this study, we can understand the importance of psychological contract issue in organizational management field and provides a new direction of modern labor-employment relation in human resources management for domestic service industry.

    ABSTRACT I TABLE OF CONTENTS II LIST OF TABLES IV LIST OF FIGURES V CHAPTER I INTRODUCTION 1 Background of the Study 1 Statement of the Problem 3 Purposes of the Study 3 Questions of the Study 4 Significance of the Study 4 Delimitations 4 Definition of Terms 5 CHAPTER II LITERATURE REVIEW 7 Psychological Contract Violation 7 Employee Well-Being 8 Psychological Contract Violation and Employee Well-being 10 Emotional Intelligence 11 Emotional Intelligence and Employee Well-being 12 The Role of Emotional Intelligence as a Moderator 13 Summary 14 CHAPTER III RESEARCH METHODS 15 Research Framework 15 Research Procedure 16 Research Sample 18 Measurement 19 Validity and Reliability 25 Research Design and Data Collection 36 Data Analysis 37 CHAPTER IV RESULTS AND DISCUSSION 39 Descriptive Statistics 39 Correlation Analysis 41 Regression Analysis 43 Summary and Discussions 47 CHAPTER V CONCLUSIONS AND RECOMMENDATIONS 49 Conclusions 49 Practical Implications of the Study 51 Limitations and Future Suggestions 52 REFERENCES 53 APPENDIX A: QUESTIONNAIRE (ENGLISH VERSION) 61 APPENDIX B: QUESTIONNAIRE (CHINESE VERSION) 69

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