簡易檢索 / 詳目顯示

研究生: 林宣妤
Lin, Syuan-Yu
論文名稱: 職場排擠對員工工作態度與行為之影響
The Effect of Workplace Ostracism on Employee Work Attitude and Behavior
指導教授: 謝慧賢
Hsieh, Hui-Hsien
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2018
畢業學年度: 106
語文別: 中文
論文頁數: 94
中文關鍵詞: 職場排擠建言行為退縮行為工作滿意度核心自我評價
英文關鍵詞: Workplace Ostracism, Voice Behavior, Withdrawal Behavior, Job Satisfaction, Core Self-Evaluation
DOI URL: http://doi.org/10.6345/THE.NTNU.DTAHRD.007.2018.F06
論文種類: 學術論文
相關次數: 點閱:164下載:26
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 自2008年開始,職場排擠的議題在學術界掀起高度的關注,屬於職場壓力源的一種,其會對員工及組織造成不良的影響。因此,本研究主要目的在於探討職場排擠對員工工作態度(工作滿意度)與行為(促進性建言行為、退縮行為)的影響,並試圖了解核心自我評價是否會在職場排擠與工作滿意度間產生調節效果。研究對象以臺灣有全職工作的成年人,運用問卷調查法蒐集資料,共計完成291份的有效問卷,並且運用階層迴歸的方式進行假設驗證,從研究結果中得到以下結論:職場排擠對促進性建言行為具有負向影響,對退縮行為具有正向影響,對工作滿意度具有負向影響;職場排擠會透過工作滿意度的中介效果,進而影響員工行為(促進性建言行為、退縮行為)的展現;核心自我評價並未在職場排擠與工作滿意度間具有調節效果。

    Since 2008, workplace ostracism has raised highly concern in the academic field. It is one of the stressors of the workplace, which will have a bad impact on employees and organizations. Therefore, the aim of this study is to explore the impact of workplace ostracism on employees' work attitude (job satisfaction) and behavior (promotive voice behavior and withdrawal behavior), and try to exploring the relationship between workplace ostracism, job satisfaction and core self-evaluation whether if moderate such relationship. Utilizing the structured questionnaire to survey 291 full-time employees. Hypotheses were analyzed by hierarchical regression. Research results are: (1) workplace ostracism is negatively related to voice behavior. (2) Workplace ostracism is positively related to withdrawal behavior. (3) Workplace ostracism is negatively related to job satisfaction. (4) Job satisfaction is mediated relationships between workplace ostracism and employee behavior (promotive voice behavior and withdrawal behavior). (5) Core self-evaluation is not moderated relationships between workplace ostracism and job satisfaction.

    謝 誌 i 中文摘要 ii 英文摘要 iii 目 錄 iv 表 次 vi 圖 次 vii 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 7 第三節 重要名詞解釋 8 第四節 研究流程 10 第二章 文獻探討 12 第一節 職場排擠 12 第二節 建言行為 18 第三節 退縮行為 22 第四節 工作滿意度 26 第五節 核心自我評價 30 第六節 各變項間之關係探討 33 第三章 研究方法 41 第一節 研究架構與假設 41 第二節 研究對象與程序 43 第三節 研究工具 44 第四節 資料分析方法 48 第四章 研究結果 51 第一節 敘述性統計 51 第二節 測量模式分析 53 第三節 相關分析 57 第四節 假設驗證 59 第五章 結論與建議 65 第一節 研究結論 65 第二節 管理實務意涵 71 第三節 研究限制與未來研究建議 73 參考文獻 76 一、中文部分 76 二、英文部分 77 附 錄 90 附錄一、問卷 90 附錄二、問卷題項對照代碼 93

    一、中文部分
    方志斌、林志揚(2011)。職場排斥與員工進諫行為:組織認同的作用。現代管理科學,11,94-96。
    杜秉叡、黃鈺涵(2014)。人格會調節工作壓力與工作滿意度之關係嗎?多國籍企業管理評論,8(2),123-149。
    周聰佑、陳彥廷、吳佳玲(2012)。企業履行社會責任對員工組織公民行為之影響。商管科技季刊,13(2),165-190。
    徐茂洲(2015)。共同方法變異之統計應用分析。運動管理,27,48-67。
    林啟文(2015)。員工幸福感對工作滿意度和組織承諾關係之中介效果研究-生產線人員世代和出勤型態差異之觀點(未出版之碩士論文)。中正大學,嘉義縣。
    張婷婷、陸洛(2009)。資源損失與資源獲得對職家衝突之影響:資源保存理論的觀點。臺大管理論叢,20(1),69-98。
    許士軍(1990)。管理學。台北:臺灣東華。
    郭建志、蔡育菁(2012)。組織挫折與職場退縮:主管不當督導與工作內外控之研究。中華心理學刊,54(3),293-313。
    陳正男、丁學勤(2002)。銷售人員的內外控人格特質與工作滿足關係之研究。企業管理學報,52,59-97。
    陸洛、高淑芳(1999)。主管工作壓力的族群差異:個人背景,工作與職業因素。中華心理衛生學刊,12(2),23-65。
    黃品全、韓明娟(2014)。壓力源與積極顧客服務表現:角色寬度自我效能及社會交換知覺之調節式中介模型。人力資源管理學報,14(1),1-22。
    劉小禹、劉軍、許浚、吳蓉蓉(2015)。職場排斥對員工主動性行為的影響機制-基于自我驗證理論的視角。心理學報,47(6),826-836。
    謝廷豪、廖元良、林益永、廖宜玫(2016)。工作壓力源、自我復原力與敬業貢獻對幸福感之影響:以教師為樣本。人力資源管理學報,16(2),55-80。

    二、英文部分
    Allen, D. G., Weeks, K. P., & Moffitt, K. R. (2005). Turnover intentions and voluntary turnover: the moderating roles of self-monitoring, locus of control, proactive personality, and risk aversion. Journal of Applied Psychology, 90(5), 980-990.
    Allen, T. D., Herst, D. E., Bruck, C. S., & Sutton, M. (2000). Consequences associated with work-to-family conflict: a review and agenda for future research. Journal of Occupational Health Psychology, 5(2), 278-308.
    Balliet, D., & Ferris, D. L. (2013). Ostracism and prosocial behavior: A social dilemma perspective. Organizational Behavior and Human Decision Processes, 120(2), 298-308.
    Bandura, A. (1982). Self-efficacy mechanism in human agency. American psychologist, 37(2), 122-147.
    Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of personality and social psychology, 51(6), 1173-1182.
    Beehr, T. A., & Newman, J. E. (1978). Job stress, employee health, and organizational effectiveness: A facet analysis, model, and literature review. Personnel psychology, 31(4), 665-699.
    Bennett, R. J., & Robinson, S. L. (2000). Development of a measure of workplace deviance. Journal of Applied Psychology, 85(3), 349-360.
    Bolger, N., & Zuckerman, A. (1995). A framework for studying personality in the stress process. Journal of personality and social psychology, 69(5), 890-902.
    Bono, J. E., & Judge, T. A. (2003). Core self‐evaluations: A review of the trait and its role in job satisfaction and job performance. European Journal of Personality, 17, S5-S18.
    Brinsfield, C. T., Edwards, M. S., & Greenberg, J. (2009). Voice and silence in organizations: Historical review and current conceptualizations. Voice and Silence in Organizations, 1, 3-36.
    Buckley, K. E., Winkel, R. E., & Leary, M. R. (2004). Reactions to acceptance and rejection: Effects of level and sequence of relational evaluation. Journal of Experimental Social Psychology, 40(1), 14-28.
    Cavanaugh, M. A., Boswell, W. R., Roehling, M. V., & Boudreau, J. W. (2000). An empirical examination of self-reported work stress among US managers. Journal of Applied Psychology, 85(1), 65-74.
    Chow, R. M., Tiedens, L. Z., & Govan, C. L. (2008). Excluded emotions: The role of anger in antisocial responses to ostracism. Journal of Experimental Social Psychology, 44(3), 896-903.
    Cole, M. S., Bernerth, J. B., Walter, F., & Holt, D. T. (2010). Organizational justice and individuals' withdrawal: Unlocking the influence of emotional exhaustion. Journal of Management Studies, 47(3), 367-390.
    Costa, P. T., & McCrae, R. R. (1987). Neuroticism, somatic complaints, and disease: is the bark worse than the bite? Journal of Personality, 55(2), 299-316.
    DeWall, C. N., & Baumeister, R. F. (2006). Alone but feeling no pain: Effects of social exclusion on physical pain tolerance and pain threshold, affective forecasting, and interpersonal empathy. Journal of Personality and Social Psychology, 91(1), 1-15.
    Dyne, L. V., Ang, S., & Botero, I. C. (2003). Conceptualizing employee silence and employee voice as multidimensional constructs. Journal of Management Studies, 40(6), 1359-1392.
    Eder, P., & Eisenberger, R. (2008). Perceived organizational support: Reducing the negative influence of coworker withdrawal behavior. Journal of Management, 34(1), 55-68.
    Erez, A., & Judge, T. A. (2001). Relationship of core self-evaluations to goal setting, motivation, and performance. Journal of Applied Psychology, 86(6), 1270-1279.
    Ferris, D. L., Brown, D. J., Berry, J. W., & Lian, H. (2008). The development and validation of the Workplace Ostracism Scale. Journal of Applied Psychology, 93(6), 1348-1366.
    Ferris, G. R., Treadway, D. C., Kolodinsky, R. W., Hochwarter, W. A., Kacmar, C. J., Douglas, C., & Frink, D. D. (2005). Development and validation of the political skill inventory. Journal of Management, 31(1), 126-152.
    Fuller, J. B., Barnett, T., Hester, K., Relyea, C., & Frey, L. (2007). An exploratory examination of voice behavior from an impression management perspective. Journal of Managerial Issues, 19, 134-151.
    Golden, T. D., Veiga, J. F., & Dino, R. N. (2008). The impact of professional isolation on teleworker job performance and turnover intentions: Does time spent teleworking, interacting face-to-face, or having access to communication-enhancing technology matter? Journal of Applied Psychology, 93(6), 1412-1421.
    Greenberger, D. B., & Strasser, S. (1986). Development and application of a model of personal control in organizations. Academy of Management Review, 11(1), 164-177.
    Gruys, M. L., & Sackett, P. R. (2003). Investigating the dimensionality of counterproductive work behavior. International Journal of Selection and Assessment, 11(1), 30-42.
    Halbesleben, J. R., Neveu, J. P., Paustian-Underdahl, S. C., & Westman, M. (2014). Getting to the “COR” understanding the role of resources in conservation of resources theory. Journal of Management, 40(5), 1334-1364.
    Hanisch, K. A., & Hulin, C. L. (1990). Job attitudes and organizational withdrawal: An examination of retirement and other voluntary withdrawal behaviors. Journal of Vocational Behavior, 37(1), 60-78.
    Harris, K. J., Kacmar, K. M., Zivnuska, S., & Shaw, J. D. (2007). The impact of political skill on impression management effectiveness. Journal of Applied Psychology, 92(1), 278-285.
    Harter, S. (1990). Self and identity development. In S. S. Feldman & G. R. Elliot (Eds.), At the threshold: The developing adolescent (pp. 352–387). Cambridge, MA: Harvard University Press.
    Harvey, P., Harris, R. B., Harris, K. J., & Wheeler, A. R. (2007). Attenuating the effects of social stress: The impact of political skill. Journal of Occupational Health Psychology, 12(2), 105-115.
    Herman, H., & Chiu, W. C. (2014). Transformational leadership and job performance: A social identity perspective. Journal of Business Research, 67(1), 2827-2835.
    Hirschman, A. O. (1970). Exit, voice, and loyalty: Responses to decline in firms, organizations and states. Cambridge, MA: Harvard University Press.
    Hitlan, R. T., Cliffton, R. J., & DeSoto, M. C. (2006). Perceived exclusion in the workplace: The moderating effects of gender on work-related attitudes and psychological health. North American Journal of Psychology, 8(2), 217-236.
    Hitlan, R. T., & Noel, J. (2009). The influence of workplace exclusion and personality on counterproductive work behaviours: An interactionist perspective. European Journal of Work and Organizational Psychology, 18(4), 477-502.
    Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American psychologist, 44(3), 513-524.
    Hobfoll, S. E., & Lilly, R. S. (1993). Resource conservation as a strategy for community psychology. Journal of community psychology, 21(2), 128-148.
    Hoppock, R. (1935). Job satisfaction. New York: Harper.
    Jones, E. E., Carter-Sowell, A. R., Kelly, J. R., & Williams, K. D. (2009). I'm out of the loop: Ostracism through information exclusion. Group Processes and Intergroup Relations, 12(2), 157-174.
    Judge, T. A. (2009). Core self-evaluations and work success. Current Directions in Psychological Science, 18(1), 58-62.
    Judge, T. A., Erez, A., & Bono, J. E. (1998). The power of being positive: The relation between positive self-concept and job performance. Human performance, 11(2), 167-187.
    Judge, T. A., Hurst, C., & Simon, L. S. (2009). Does it pay to be smart, attractive, or confident (or all three)? Relationships among general mental ability, physical attractiveness, core self-evaluations, and income. Journal of Applied Psychology, 94(3), 742-755.
    Judge, T. A., Ilies, R., & Zhang, Z. (2012). Genetic influences on core self-evaluations, job satisfaction, and work stress: A behavioral genetics mediated model. Organizational Behavior and Human Decision Processes, 117(1), 208-220.
    Judge, T. A., Locke, E. A., Durham, C. C., & Kluger, A. N. (1998). Dispositional effects on job and life satisfaction: the role of core evaluations. Journal of Applied Psychology, 83(1), 17-34.
    Kalleberg, A. L. (1977). Work values and job rewards: A theory of job satisfaction. American sociological review, 124-143.

    Kammeyer-Mueller, J. D., Judge, T. A., & Scott, B. A. (2009). The role of core self-evaluations in the coping process. Journal of Applied Psychology, 94, 177-195.
    Lazarus, R. S., & Folkman, S. (1987). Transactional theory and research on emotions and coping. European Journal of Personality, 1(3), 141-169.
    Lebreton, J. M., Binning, J. F., Adorno, A. J., & Melcher, K. M. (2004). Importance of personality and job-specific affect for predicting job attitudes and withdrawal behavior. Organizational Research Methods, 7(3), 300-325.
    Lehman, W. E., & Simpson, D. D. (1992). Employee substance use and on-the-job behaviors. Journal of Applied Psychology, 77(3), 309-321.
    LePine, J. A., & Van Dyne, L. (1998). Predicting voice behavior in work groups. Journal of Applied Psychology, 83(6), 853-868.
    Leung, A. S., Wu, L., Chen, Y., & Young, M. N. (2011). The impact of workplace ostracism in service organizations. International Journal of Hospitality Management, 30(4), 836-844.
    Liang, J., Farh, C. I., & Farh, J.-L. (2012). Psychological antecedents of promotive and prohibitive voice: A two-wave examination. Academy of Management journal, 55(1), 71-92.
    Liu, Y., Ferris, G. R., Zinko, R., Perrewé, P. L., Weitz, B., & Xu, J. (2007). Dispositional antecedents and outcomes of political skill in organizations: A four-study investigation with convergence. Journal of Vocational Behavior, 71(1), 146-165.
    Locke, E. A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Eds.), Handbook of industrial and organizational psychology (pp. 1297-1349). Chicago: Rand McNally.
    Locke, E. A., McClear, K., & Knight, D. (1996). Self-esteem and work. International Review of Industrial and Organizational Psychology, 11, 1-32.
    McCrae, R. R., & Costa Jr, P. T. (1991). Adding Liebe und Arbeit: The full five-factor model and well-being. Personality and Social Psychology Bulletin, 17(2), 227-232.
    Milliken, F. J., Morrison, E. W., & Hewlin, P. F. (2003). An exploratory study of employee silence: Issues that employees don’t communicate upward and why. Journal of Management Studies, 40(6), 1453-1476.
    Mobley, W. H. (1977). Intermediate linkages in the relationship between job satisfaction and employee turnover. Journal of Applied Psychology, 62(2), 237-240.
    Morrison, E. W. (2011). Employee voice behavior: Integration and directions for future research. Academy of Management annals, 5(1), 373-412.
    Murphy, A. A., Kettel, L. M., Morales, A. J., Roberts, V. J., & Yen, S. (1993). Regression of uterine leiomyomata in response to the antiprogesterone RU 486. The Journal of Clinical Endocrinology & Metabolism, 76(2), 513-517.
    O'Reilly, J., & Robinson, S. L. (2009). The negative impact of ostracism on thwarted belongingness and workplace contributions. Best paper proceedings, Academy of Management meeting, Chicago.
    Peng, Y. C., Chen, L. J., Chang, C. C., & Zhuang, W. L. (2016). Workplace bullying and workplace deviance: The mediating effect of emotional exhaustion and the moderating effect of core self-evaluations. Employee relations, 38(5), 755-769.
    Pinder, C. C., & Harlos, K. P. (2001). Employee silence: Quiescence and acquiescence as responses to perceived injustice. Research in Personnel and Human Resources Management, 20, 331-369.
    Podsakoff, N. P., LePine, J. A., & LePine, M. A. (2007). Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: a meta-analysis. Journal of Applied Psychology, 92(2), 438-454.
    Podsakoff, P. M., & Organ, D. W. (1986). Self-reports in organizational research: Problems and prospects. Journal of Management, 12(4), 531-544.
    Porter, L. W., & Lawler, E. E. (1968). Managerial attitudes and performance. Homewood, IL: Irwin.
    Renn, R., Allen, D., & Huning, T. (2013). The relationship of social exclusion at work with self-defeating behavior and turnover. The Journal of Social Psychology, 153(2), 229-249.
    Riva, P., Williams, K. D., Torstrick, A. M., & Montali, L. (2014). Orders to shoot (a camera): Effects of ostracism on obedience. The Journal of Social Psychology, 154(3), 208-216.
    Robinson, S. L., O’Reilly, J., & Wang, W. (2013). Invisible at work: An integrated model of workplace ostracism. Journal of Management, 39(1), 203-231.
    Rotter, J. B. (1966). Generalized expectancies for internal versus external control of reinforcement. Psychological monographs: General and applied, 80(1), 1-28.
    Rusbult, C. E., Farrell, D., Rogers, G., & Mainous, A. G. (1988). Impact of exchange variables on exit, voice, loyalty, and neglect: An integrative model of responses to declining job satisfaction. Academy of Management Journal, 31(3), 599-627.
    Ryan, K., & Oestreich, D. K. (1991). Driving fear out of the workplace: How to overcome the invisible barriers to quality, productivity, and innovation. San Franciso: Jossey-Bass.
    Scott, B. A., & Barnes, C. M. (2011). A multilevel field investigation of emotional labor, affect, work withdrawal, and gender. Academy of Management Journal, 54(1), 116-136.
    Scott, B. A., & Judge, T. A. (2009). The popularity contest at work: who wins, why, and what do they receive? Journal of Applied Psychology, 94(1), 20-33.
    Seashore, S. E., & Taber, T. D. (1975). Job satisfaction indicators and their correlates. American behavioral scientist, 18(3), 333-368.
    Seibert, S. E., Kraimer, M. L., & Crant, J. M. (2001). What do proactive people do? A longitudinal model linking proactive personality and career success. Personnel psychology, 54(4), 845-874.
    Selye, H. (1956). The stress of life. New York: McGraw-Hill.
    Siu, O. l., Lu, C. Q., & Spector, P. E. (2007). Employees’ well‐being in greater China: The direct and moderating effects of general self‐efficacy. Applied psychology, 56(2), 288-301.
    Smith, P. C., Kendall, L., & Hulin, C. (1969). The measurement of satisfaction in work and behavior. Chicago: Raud McNally.
    Sowislo, J. F., & Orth, U. (2013). Does low self-esteem predict depression and anxiety? A meta-analysis of longitudinal studies. Psychological Bulletin, 139, 213-240.
    Spector, P. E. (1982). Behavior in organizations as a function of employee's locus of control. Psychological Bulletin, 91(3), 482-497.
    Tajfel, H., & Turner, J. C. (1979). An integrative theory of intergroup conflict. The social psychology of intergroup relations(pp. 33-48). Pacific Grove, CA: Brooks/Cole.
    Tepper, B. J., Carr, J. C., Breaux, D. M., Geider, S., Hu, C., & Hua, W. (2009). Abusive supervision, intentions to quit, and employees’ workplace deviance: A power/dependence analysis. Organizational Behavior and Human Decision Processes, 109(2), 156-167.
    Vakola, M., & Nikolaou, I. (2005). Attitudes towards organizational change: What is the role of employees’ stress and commitment? Employee relations, 27(2), 160-174.
    Van Dyne, L., Cummings, L. L., & Parks, J. M. (1995). Extra-role behaviors-in pursuit of construct and definitional clarity (a bridge over muddied waters). In L. L. Cummings & B. M. Staw (Eds.), Rearch in Organization Behavior (Vol. 17): 215-285. Greenwich, CT: JAI Press.
    Walumbwa, F. O., & Lawler, J. J. (2003). Building effective organizations: transformational leadership, collectivist orientation, work-related attitudes and withdrawal behaviours in three emerging economies. International Journal of Human Resource Management, 14(7), 1083-1101.
    Wang, P., Lawler, J. J., Walumbwa, F. O., & Shi, K. (2004). Work-family conflict and job withdrawal intentions: The moderating effect of cultural differences. International Journal of Stress Management, 11(4), 392.
    Widmer, P. S., Semmer, N. K., Kälin, W., Jacobshagen, N., & Meier, L. L. (2012). The ambivalence of challenge stressors: Time pressure associated with both negative and positive well-being. Journal of Vocational Behavior, 80(2), 422-433.
    Williams, K. D., & Sommer, K. L. (1997). Social ostracism by coworkers: Does rejection lead to loafing or compensation? Personality and Social Psychology Bulletin, 23(7), 693-706.
    Wu, L. Z., Yim, F. H. k., Kwan, H. K., & Zhang, X. (2012). Coping with workplace ostracism: The roles of ingratiation and political skill in employee psychological distress. Journal of Management Studies, 49(1), 178-199.
    Zhao, H., Peng, Z., & Sheard, G. (2013). Workplace ostracism and hospitality employees’ counterproductive work behaviors: The joint moderating effects of proactive personality and political skill. International Journal of Hospitality Management, 33, 219-227.

    下載圖示
    QR CODE