國立臺灣師範大學博碩士論文全文系統

簡易檢索 / 詳目顯示

回結果列表

研究生：	蔡力薇 Tsai, Li-Wei
論文名稱：	口譯志工動機之功能分析研究：以慈濟基金會為例 A Functional Analysis of the Motivation of Volunteer Interpreters: A Case Study of the Tzu Chi Foundation
指導教授：	陳子瑋 Chen, Tze-Wei
學位類別：	碩士 Master
系所名稱：	翻譯研究所 Graduate Institute of Translation and Interpretation
論文出版年：	2016
畢業學年度：	104
語文別：	英文
論文頁數：	98
中文關鍵詞：	口譯志工、志工動機、志工功能量表
英文關鍵詞：	volunteer interpreters, volunteer motivation, VFI
DOI URL：	https://doi.org/10.6345/NTNU202204323
論文種類：	學術論文
相關次數：	點閱：228 下載：20
分享至:	分享至facebook 分享至twitter

查詢本校圖書館目錄查詢臺灣博碩士論文知識加值系統勘誤回報

志工人手的需求從未間斷，非政府和非營利組織尤需人力挹注。研究顯示，了解動機有利於志工的招募、管理和繼續服務的意願。本研究針對特定志工族群，即口譯志工，來探討志工動機。對於業務拓展至海外的組織來說，口譯志工所提供的服務可說是越來越重要。本研究以慈濟基金會為例，從功能性的角度分析志工動機，並探討人口特性和志工背景是否會影響特定動機的重要性。以功能性角度來看，同樣是在做志工，背後的動機截然不同。對志工來說，志工服務包含幾項功能，如價值、知識、社交、自我發展、生涯和自我保護。本研究以含有三十二項動機的志工功能量表測量口譯志工動機，得到下列結果。口譯志工認為，價值、知識和自我發展這三項功能有較高的重要性。此外，人口特性也會直接影響不同動機的相對重要性。以生涯功能的重要性來說，受證口譯志工和身兼專業口譯員的口譯志工，看法就大相逕庭。非營利組織可參考本研究成果的實用建議，用以有效提昇志工招募與管理的策略。

Demands for volunteers have always existed, especially for non-government and non-profit organizations. Research has shown that understanding motivation is pertinent to the recruitment, management and retention of volunteers. This study focuses on the motivation of a special type of volunteer— volunteer interpreters— whose service is becoming increasingly valuable to organizations that branch out to different parts of the world. Using the Tzu Chi Foundation as a case study, this research project aims to investigate the effect of demographic characteristics and volunteer background on the relevance of certain motivations. A functional approach is adopted to analyze volunteer motivations. From a functional perspective, people volunteer in the service of different underlying functions that includes Values, Understanding, Social, Enhancement, Career and Protective. A 32-item modified Volunteer Functions Inventory is used to measure the motivation of volunteer interpreters. Findings indicate that volunteer interpreters place relatively more importance on the functions of Values, Understanding and Enhancement, and that demographic variables directly influence an individual’s perception of the relative importance of motivations. In particular, volunteer interpreters who are certified by Tzu Chi and volunteer interpreters who are professional interpreters view the Career function in very different lights. The results of this research offer practical suggestions to NGOs in increasing the effectiveness of their recruitment and management strategies.

Abstract……………………………………………………………………………..... .i
Table of Content…………………………………………………………………..… iii
List of Tables.………………………………………………………………………... v
List of Figures………………………………………………………………………. vii
Chapter 1. Introduction
1.1    Research background……………………………………………………………. 1
1.2    Research question….……………………………………………………………. 9
Chapter 2. Literature Review
2.1 Defining volunteering…………………………………………………………... 10
2.2 Demographic and socioeconomic characteristics of volunteers………………... 19
2.3 Motivation to volunteer ………………………………………………………… 23
2.4 Theories and models of motivation………………………………………………27
2.5 The functional approach to volunteering……………………………………….. 33
Chapter 3. Research Method
3.1 Participants and materials……………………………………………………….. 40
3.2 Pilot test ………………………………………………………………………… 42
3.3 Procedure ……………………………………………………………………….. 44
Chapter 4. Results and Discussion
4.1 Data analysis……………………………………………………………………. 46
4.1.1 Survey reliability and validity………………………………………… 46
4.1.1.1 Reliability…………………………………………………… 46
4.1.1.2 Construct validity…………………………………………… 47
4.2 Descriptive statistics…………………………………………………………….. 47
4.2.1 Volunteer interpreter profile: demographics and volunteering
background…………………………………………………………...47
4.2.2 Scores and ranking of the volunteer functions………………………... 54
4.2.2.1 Protective……………………………………………………. 54
4.2.2.2 Values……………………………………………………….. 55
4.2.2.3 Career……………………………………………………….. 56
4.2.2.4 Social………………………………………………………... 57
4.2.2.5 Understanding………………………………………………. 58
4.2.2.6 Enhancement..………………………………………………. 59
4.2.2.7 Overall mean score and ranking of the functions…………… 61
4.2.3 Additional qualitative information……………………………………. 63
4.3 Results from ANOVA and t-tests..……………………………………………… 65
4.3.1 Enhancement vs. Education...………………………………………… 65
4.3.2 Experience as a volunteer interpreter.………………………………… 66
4.3.3 Access to Tzu Chi..…………………………………………………… 67
4.3.4 Volunteer certification vs Career...…………………………………… 69
4.3.5 Professional and non-professional interpreters vs. Career……………. 72
Chapter 5. Discussion and conclusion
5.1 General discussion…………………………………………………………......... 76
5.2 Practical implications………………………………………………………….... 80
5.3 Limitations………………………………………………………….................... 83
5.4 Concluding remarks…………………………………………………………...... 83
Reference…………………………………………………………............................ 85
Appendix 1………………………………………………………….......................... 89
 
List of Tables
Table 1.1 Functions served by volunteering and their assessment on the Volunteer Functions Inventory (VFI) …………………………………………………………. 37
Table 4.1 Survey reliability………………………………………………………… 47
Table 4.2 Descriptives: overall means and standard deviation…………………….. 61
Table 4.3 Descriptives for item number 26 “Volunteering as an interpreter makes me feel important”……………………………………………………………………… 65
Table 4.4 Descriptives for item number 28 “Volunteering as an interpreter makes me feel needed”………………………………………………………………………… 65
Table 4.5 Descriptives for item number 6 “I volunteer as an interpreter because I am concerned about those less fortunate than myself”………………………………… 66
Table 4.6 Descriptives for item number 16 “I volunteer as an interpreter because my friends volunteer as an interpreter”………………………………………………… 67
Table 4.7 Descriptives of the Social function for how volunteers first came to know Tzu Chi…………………………………………………………………………….. 67
Table 4.8 Descriptives for how volunteers first heard of Tzu Chi for item 3 “Being a volunteer interpreter relieves me of some of the guilt over being more fortunate than others” …………………………………………………………………………….. 69
Table 4.9 Descriptives for Career function: certified and uncertified Tzu Chi volunteers………………………………………………………………………….. 69
Table 4.10 Descriptives for item 12 “I volunteer as an interpreter because I can make new contacts that might help my business or career” for certified and uncertified Tzu Chi volunteers……………………………………………………………………… 70
Table 4.11 Descriptives for item 13 “Volunteering as an interpreter allows me to explore different career options” for certified and uncertified Tzu Chi volunteers… 70
Table 4.12 Descriptives for Career function for volunteers who were or are professional interpreters or not……………………………………………………… 72
Table 4.13 Descriptives for item 12 “I volunteer as an interpreter because I can make new contacts that might help my business or career” for volunteers who were or are professional interpreters or not……………………………………………………… 72
 
List of Figures

Figure 4.1 Age group of survey respondents……………………………………….. 48
Figure 4.2 Educational attainment of survey respondents………………………….. 49
Figure 4.3 Employment status of survey respondents……………………………… 49
Figure 4.4 Nationality of survey respondents………………………………………. 50
Figure 4.5 Means through which survey respondents first found out about Tzu Chi..50
Figure 4.6 Number of interpreting services provided to Tzu Chi by survey respondents………………………………………………………………………….. 51
Figure 4.7 Survey respondents source of interpreters training……………………... 53
Figure 4.8 Mean scores for the items under Protective function…………………… 55
Figure 4.9 Mean scores for the items under Values function………………………. 56
Figure 4.10 Mean scores for the items under Career function……………………… 57
Figure 4.11 Mean scores for the items under Social function……………………… 58
Figure 4.12 Mean scores for the items under Understanding function…………….. 59
Figure 4.13 Mean scores for the items under Enhancement function……………… 60
Figure 4.14 Overall result for the modified VFI …………………………………… 60
                                

Allison, L. D., Okun, M. A., & Dutridge, K. S. (2002). Assessing volunteer motives: a comparison of an open-ended probe and Likert rating scales. Journal of community and applied social psychology, 23, 243-255. doi: 10.1002/casp.677
Anderson, J. C., & Moore, L. F. (1978). The motivation to volunteer. Journal of Nonprofit and Voluntary Sector Quarterly, 7(3), 120-129.
Bang, H., & Ross, S. D. (2009). Volunteer motivation and satisfaction. Journal of venue and event management, 1(1), 61-77.
Beigbeder, Y. (1991). The role and status of international humanitarian volunteers and organizations: the right and duty to humanitarian assistance: Springer; 1991 edition.
Brown, E. (1999). Assessing the value of volunteer activity. Non-profit and voluntary sector quarterly, 28(1), 3-17.
Bussell, H., & Forbes, D. (2002). Understanding the volunteer market: the what, where, who and why of volunteering. International Journal of Nonprofit and Voluntary Sector Marketing, 7(3), 244-257.
Bussell, H., & Forbes, D. (2008). How UK universities engage with their local communities: a study of employer supported volunteering. International Journal of Nonprofit and Voluntary Sector Marketing, 13(4), 363-378. doi: 10.1002/nvsm.331
Caldwell, L. L., & Andereck, K. L. (1994). Motives for initiating and continuing membership in a recreation-related voluntary association. Leisure Sciences, 16, 33-44.
Clary, E. G., Snyder, M., Ridge, R. D., Copeland, J., Stukas, A. A., & Miene, J. H. a. P. (1998). Understanding and assessing the motivations of volunteers: a functional approach. Journal of personality and social psychology, 74(6), 1516-1530.
Clary, E. G., Snyder, M., & Stukas, A. A. (1996). Volunteer motivations: findings from a national survey. Non-profit and voluntary sector quarterly, 25, 485-505.
Cnaan, R. A., & Amrofell, L. (1994). Mapping volunteer activity. Non-profit and voluntary sector quarterly, 23(4), 335-351.
Cnaan, R. A., & Goldberg-Glen, R. S. (1991). Measuing motivation to volunteer in human services. Journal of applied behavioral science, 27(3), 269-284.
Cnaan, R. A., Handy, F., & Wadsworth, M. (1996). Defining who is a volunteer: conceptual and empirical considerations. Journal of Nonprofit & Voluntary Sector Quarterly, 25(3), 364-383.
Deci, E. L., & Ryan, R. M. (2000). The "what" and "why" of goal pursuits: Human needs and the self-determination behavior. Psychology Inquiry, 11(4), 227-268.
Ellis, S. J., & Noyes, K. H. (1990). By the people: a history of Americans as volunteers: Jossey-Bass.
Farmer, S. M., & Fedor, D. B. (1999). Volunteer participation and withdrawal: a psychological contract perspective on the role of expectations and organizational support. Journal of nonprofit management and leadership, 9(4), 349-367.
Francis, J. E. (2011). The functions and norms that drive university student volunteering. International Journal of Nonprofit and Voluntary Sector Marketing, 16(1), 1-12. doi: 10.1002/nvsm.390
Freeman, R. B. (1997). Working for nothing: the supply of volunteer labor. Labor economics, 15(1), 140-166.
Gagne, M., & Deci, E. L. (2005). Self-determination theory and work motivation. Organizational Behavior, 26(4), 331-362.
Gidron, B. (1978). Volunteer work and its rewards. Journal of ovlunteer administration, XI(3).
Harry N. Boone, J., & Boone, D. A. (2012). Analyzing Likert Data. Journal of Extension, 50(2).
Haski-Leventhal, D. (2009). Altruism and volunteerism: the perceptions of altruism in four disciplines and their impact on the study of volunteerism. Journal for the Theory of Social Behaviour, 39(3), 271-299.
Haski-Leventhal, D., & Bargal, D. (2008). The volunteer stages and transitions model: organizational socialization of volunteers. Human Relations, 61(1), 67-102. doi: DOI: 10.1177/0018726707085946
III, R. L. G., & Thapa, B. (2012). Volunteer motivations and constraints among college students: analysis of the volunteer function inventory and leisure constraints models. Nonprofit and Voluntary Sector Quarterly, 41(3), 405-430.
Lynette S, U. (1998). Altruism as a motivation to volunteer. Economic Psychology, 12, 71-100.
Manatschal, A., & Freitag, M. (2014). Reciprocity and volunteering. Journal of Rationality and Society, 26(2), 208-235.
Marshall, M. N. (1996). Sampling for qualitative research. Family Practice, 13(6), 522-526. doi: 10.1093/fampra/13.6.522
Omoto, A. M., & Snyder, M. (1995). Sustained helping without obligation: motivation, longevity of service, and perceived attitude change among AIDS volunteers. Journal of personality and social psychology, 68(4), 671-686.
Oostlander, J., Güntert, S. T., Schie, S. v., & Wehner, T. (2014). Leadership and volunteer motivation: a study using self-determination theory. Nonprofit and Voluntary Sector Quarterly, 43(5), 869-889.
Pearce, J. L. (1993). Volunteers: The Organizational Behavior of Unpaid Workers. London: Routledge.
Penner, L. A. (2004). Volunteerism and social problems: making things better or worse? Journal of Social Issues, 60(3), 645-666.
Phillips, L. C., & Phillips, M. H. (2010). Volunteer Motivation and Reward Preference: An Empirical Study of Volunteerism in a Large, Not-For-Profit Organization. S.A.M. Advanced Management Journal, 75(4), 12-19.
Phillips, M. (1982). Motivation and expectation in successful volunteerism. Journal of Voluntary Action Research, 11(2/3), 118-125.
Reynaldo, J., & Santos, A. (1999). Cronbach's Alpha: a tool for assessing the realibility of scales. The Journal of Extension, 37(2).
Snyder, M., & Omoto, A. M. (2009). Who gets involved and why? The psychology of volunteerism. Hong Kong: Hong Kong: City University.
Stukas, A. A., Worth, K. A., Clary, E. G., & Snyder, M. (2009). The Matching of Motivations to Affordances in the Volunteer Environment-
An Index for Assessing the Impact of Multiple Matches on Volunteer Outcomes. Nonprofit and Voluntary Sector Quarterly, 38(1), 5-28. doi: 10.1177/0899764008314810
Sundeen, R. A., & Raskoff, S. A. (1994). Volunteering among teenagers in the United States. Journal of Nonprofit and Voluntary Sector Quarterly, 23(4), 383-403.
Wilson, J. (2000). Volunteering. Annual review of sociology, 26, 215-240.
Wilson, J., & Musick, M. (1997). Who cares? Toward an intergrated theory of volunteer work. American Sociological Review, 62(5), 694-713.
Wymer, W., Riecken, G., & Yavas, U. (1997). Determinants of volunteerism: a cross-disciplinary review and research agenda. Journal of Nonprofit & Public Sector Marketing, 4(4), 3-26.
Yeung, A. B. (2004). The octagon model of volunteer motivation: results of a phenomenological analysis. International Journal of Voluntary and Nonprofit Organizations, 15(1), 21-46.
Yoshioka, C. F., Brown, W. A., & Ashcraft, R. F. (2007). A functional approach to senior volunteer and non-volunteer motivations. The international journal of volunteer administration, 24(5).
丁仁傑 (1999). 社會脈絡中的助人行為：臺灣佛教慈濟功德會個案研究: 聯經出版公司.
鐘京佑 (2005). 台灣非政府組織參與世界衛生組織之研究. (博士), 國立政治大學. Retrieved from http://thesis.lib.nccu.edu.tw/cgi-bin/gs32/gsweb.cgi/ccd=MRI2Jb/record?r1=1&h1=0
林曉君 (2012). 佛教慈善實踐之組織與管理－論慈濟同心圓組織變革歷程內蘊之領導思想與當代社會價值. Paper presented at the The Second Tzu Chi Forum, Beijing, China. http://www.tzuchi.org.tw/doc/2012tzuchiforum/2_3.pdf

簡易檢索 / 詳目顯示

相關論文