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Author: 林明毅
Marcus Lin
Thesis Title: 人力資源效性和工作滿意度對於組織績效的影響之探討
The Influence of HR Effectiveness and Job Satisfaction on Organizational Performance
Advisor: 蔡錫濤
Tsai, Shir-Tau
Degree: 碩士
Master
Department: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
Thesis Publication Year: 2009
Academic Year: 97
Language: 英文
Number of pages: 93
Keywords (in Chinese): 人力資源效性工作滿意度組織績效
Keywords (in English): HR Effectiveness, Job Satisfaction, Organizational Performance
Thesis Type: Academic thesis/ dissertation
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  • As the global corporate environment intensifies and complicates, the survival of business relies on how critical the competencies and competitive advantages a company possesses. Since most companies tend to have similar infrastructures, equipment and technologies, which leaves only one factor vital to determining the success or failure of a company, human resources.

    Modern HRM should be constantly monitored and measured for its impacts on the people and the organization because it can serve as a driver in increasing the value of intellectual capital and helping enterprises boost organizational performance. Peter Drucker, perhaps the top management philosopher of our time, spoke of about the issue of measurement in several of his writings and emphasized how vital it was to measure HR effectiveness as measurement is the weakest area in management today (Fitz-enz, 1995).

    Job satisfaction, on the other hand, as Robbins (1998) pointed out, is important to the employees and the company because it can serve as an indicator that helps to identify problems from the aspects such as communications, working conditions and interactions, etc. And by dealing with the problems once they arise, it can improve the level of job satisfaction of the employees and therefore contribute the positive effects to the outcome of the company.

    This research study investigates the influence of HR effectiveness and job satisfaction on organizational performance and the results show that (1) HR effectiveness has significantly positive influence on organizational performance; (2) job satisfaction has partially significant positive influence on organizational performance; (3) HR effectiveness has significantly positive influence on job satisfaction.

    ABSTRACT ........................................................................................................................... I TABLE OF CONTENTS .................................................................................................... III LIST OF TABLES…………………………………………………………………………….V LIST OF FIGURES ............................................................................................................. IX CHAPTER I. INTRODUCTION ........................................................................................... 1 Background of the Study .................................................................................................. 1 Purpose of the Study ........................................................................................................ 3 Statement of the Problem ................................................................................................. 3 Questions of the Study ..................................................................................................... 4 Significance of the Study ................................................................................................. 4 Delimitations ................................................................................................................... 5 Limitations ....................................................................................................................... 5 Definition of Terms .......................................................................................................... 7 CHAPTER II. REVIEW OF LITERATURE ......................................................................... 9 Measuring HR Effectiveness ............................................................................................ 9 Importance of Measuring HR Effectiveness ..................................................................... 9 A Typology of Models for Assessing HR Effectiveness ................................................. 10 Stakeholder Model ......................................................................................................... 10 Utility Model ................................................................................................................. 14 Relationship Model ........................................................................................................ 18 Measuring by the Level of Outcome Proximity .............................................................. 21 Saratoga Approach ......................................................................................................... 22 Human Resource Scorecard ........................................................................................... 23 Criteria in Measuring HRM Performance ....................................................................... 24 Strategic HRM Functional Tasks ................................................................................... 26 Job Satisfaction .............................................................................................................. 30 Organizational Performance ........................................................................................... 35 Balanced Scorecard ........................................................................................................ 38 Job Satisfaction and Organizational Performance ........................................................... 43 Summary ....................................................................................................................... 45 CHAPTER III. METHODOLOGY ...................................................................................... 47 Research Framework...................................................................................................... 47 Research Hypotheses ..................................................................................................... 48 Operational Definitions of the Variables ........................................................................ 49 Research Methods .......................................................................................................... 51 Research Procedure ........................................................................................................ 51 Research Subjects .......................................................................................................... 53 Instrumentation .............................................................................................................. 53 Data Collection .............................................................................................................. 56 Data Analysis ................................................................................................................. 56 Reliability and Validity .................................................................................................. 57 CHAPTER IV. FINDINGS AND DISCUSSIONS .............................................................. 61 Demographic Characteristics of the Sample ................................................................... 61 General Characteristics of All Scales ............................................................................. 63 One-Way ANOVA Analysis .......................................................................................... 65 Regression Analysis of HR Effectiveness on Job Satisfaction ........................................ 68 Regression Analysis of HR Effectiveness on Organizational Performance ..................... 71 Regression Analysis of Job Satisfaction on Organizational Performance ........................ 74 CHAPTER V. CONCLUSIONS AND RECOMMENDATIONS ........................................ 79 Conclusions ................................................................................................................... 79 Recommendations .......................................................................................................... 82 REFERENCES .................................................................................................................... 87 APPENDIX ………………………………………...…………………………………….......91

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