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研究生: 李虹諭
Lee, Hung-Yu
論文名稱: 友誼關係對Facebook持續使用意圖之研究─以心流及人際脈絡績效為中介變項
The Influence of Friendship on Continuance Intention in Facebook: The Mediating Role of Flow and Inter-personal Contextual Performance
指導教授: 余鑑
Yu, Chien
于俊傑
Yu, Chin-Cheh
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2012
畢業學年度: 100
語文別: 中文
論文頁數: 116
中文關鍵詞: 友誼關係心流人際脈絡績效持續使用意圖
英文關鍵詞: Friendship, Flow, Inter-personal Contextual Performance, Continuance Intention
論文種類: 學術論文
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隨著資訊傳播科技與網際網路的發展,人與人之間的交流方式不斷地改變,社群網站的出現成為了時下最熱門的社交平台,特別是Facebook從創始至今,用戶人數更是大幅攀升。本研究便是以Facebook的使用者為研究對象,欲藉由問卷調查來驗證使用者在Facebook上的友誼關係對Facebook持續使用意圖的影響,並進一步探討心流和人際脈絡績效在兩者之間是否具中介效果。經由結構方程式模式分析,得到以下結論:(1)友誼關係對Facebook持續使用意圖有正向影響;(2)友誼關係對心流有正向影響;(3)友誼關係對人際脈絡績效有正向影響;(4)心流對人際脈絡績效有正向影響;(5)心流對Facebook持續使用意圖有正向影響;(6)人際脈絡績效對Facebook持續使用意圖有正向影響;(7)友誼關係會透心流對Facebook持續使用意圖有正向影響;(8)友誼關係會透過人際脈絡績效對Facebook持續使用意圖有正向影響;(9)心流會透過人際脈絡績效對Facebook持續使用意圖有正向影響。最後,根據研究結果提出具體建議,以供相關產業業者、管理者經營時參考之用。

With the development of information communication technology and internet, the means of communication between the people continue to change. The emergence of social networking sites has become the most popular social platform, Facebook especially. Since its inception in 2004, the number of users has risen significantly.
The purpose of this study aimed to explore the impact of friendship on continuance intention in Facebook, and to verify whether the flow and inter-personal contextual performance play the mediating role between these two. It was completed in the form of questionnaire, through quantitative methods, and the research object was Facebook users. Then, the structural equation modeling (SEM) was conducted to identify the causal effect among the factors. The results were summarized as follows: (1) Friendship does have a positive influence on continuance intention in Facebook. (2) Friendship does have a positive influence on flow. (3) Friendship does have a positive influence on inter-personal contextual performance. (4) Flow does have a positive influence on inter-personal contextual performance. (5) Flow does have a positive influence on continuance intention in Facebook. (6) Inter-personal contextual performance does have a positive influence on continuance intention in Facebook. (7) Flow has a mediating effect on the relationship between friendship and continuance intention in Facebook. (8) Inter-personal contextual performance has a mediating effect on the relationship between friendship and continuance intention in Facebook. (9) Inter-personal contextual performance has a mediating effect on the relationship between flow and continuance intention in Facebook. Finally, according to the results of this study, it offers suggestions to managers and the relevant operators as a reference.

謝誌 I 中文摘要 III 英文摘要 V 目 錄 VII 表 次 IX 圖 次 XI 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 5 第三節 研究範圍與限制 6 第四節 重要名詞解釋 8 第二章 文獻探討 9 第一節 持續使用意圖 9 第二節 友誼關係 13 第三節 心流 21 第四節 人際脈絡績效 30 第五節 假設發展 34 第三章 研究設計 43 第一節 研究方法 43 第二節 研究架構 44 第三節 研究對象 45 第四節 研究工具 46 第五節 信效度分析 50 第六節 研究步驟 65 第七節 資料分析方法 66 第四章 研究分析與結果 67 第一節 敘述性統計分析 67 第二節 相關分析 76 第三節 整體結構模式分析 77 第五章 結論與建議 89 第一節 研究發現與討論 89 第二節 管理意涵 93 第三節 研究貢獻 98 第四節 後續研究建議 99 參考文獻 101 一、中文部分 101 二、英文部分 106

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