簡易檢索 / 詳目顯示

研究生: 張秋草
Truong, Thao-Thu
論文名稱: The Effects of Knowledge Management Strategies on Innovation and Business Performance in Information Technology Industry
The Effects of Knowledge Management Strategies on Innovation and Business Performance in Information Technology Industry
指導教授: 施正屏
Shih, Cheng-Ping
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2018
畢業學年度: 106
語文別: 英文
論文頁數: 55
中文關鍵詞: knowledge managementinnovationbusiness performanceinformation technology industry
英文關鍵詞: knowledge management, innovation, business performance, information technology industry
DOI URL: http://doi.org/10.6345/THE.NTNU.GIHRD.017.2018.F06
論文種類: 學術論文
相關次數: 點閱:108下載:7
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • In a rapid changing economy where companies have to cope with many challenges to survive and stay ahead of their competitors, it is constant innovation that gives them the best chance at thriving in business. Knowledge converted into innovation has been acknowledged by both researchers and practitioners as the most critical factor in the process. However, the mere act of possessing knowledge is not enough. Knowledge Management (KM) has been proposed as the one discipline that helps organizations manage and access their full knowledge potential, especially regarding innovations. Questions exist regarding the impacts of KM on Innovation, and business performance. There has been research studying the effects of KM on Innovation or business performance. Nevertheless, the interrelationships among these three variables are still understudied, especially in IT industry setting. Thus, this study aims to examine how KM affects Innovation which, in turn, contributes to business performance. Structural Equation Modelling (SEM) is utilized for this study due to its capability of handling multiple variables simultaneously. Practical implications will be proposed for organisations to build proper KM strategies which will enhance innovation and business performance.

    ABSTRACT I TABLE OF CONTENTS II LIST OF TABLES IV LIST OF FIGURES V CHAPTER I INTRODUCTION 1 Background of Study 1 Purpose of the Study 3 Questions of the Study 3 Significance of the Study 4 Delimitations and Limitations 6 Definition of Terms 7 CHAPTER II LITERATURE REVIEW 8 Knowledge Management Strategies and Business Performance 8 Knowledge Management Strategies and Innovation 11 Innovation and Business Performance 14 CHAPTER III RESEARCH METHOD 18 Research Framework 18 Research Hypotheses 19 Research Procedure 20 Research Method 22 Data Analysis 24 CHAPTER IV FINDINGS AND DISCUSSION 27 Main Study 31 Findings Discussion 37 CHAPTER V CONCLUSION AND RECOMMENDATION 40 Research Conclusions 40 Research Implications 40 Recommendations for Future Research 42 REFERENCES 43 APPENDIX A RESEARCH QUESTIONNAIRE (ENGLISH & CHINESE) 50

    Accenture. (2015). 2015 US Innovation Survey: Clear Vision, Cloudy Execution. Retrieved from https://www.accenture.com
    Alan, E., & Lorna, U. (2011). Innovative knowledge management: Concepts for organizational creativity and collaborative design. New York, Pennsylvania: Hershey.
    Bae, J., & Lawler, J. J. (2000). Organizational and HRM strategies in Korea: Impact on firm performance in an emerging economy. Academy of Management, 43(3), 502-517.
    Bierly, P. E., & Daly, P. (2002). Aligning human resource management practices and knowledge strategies: A theoretical framework. In C. W. Choo, & N. ‎Bontis, The strategic management of intellectual capital and organizational knowledge (pp. 277-295). New York City, New York: Oxford University Press, Inc.
    Botha, A., Kourie, D., & Snyman, R. (2008). Coping with continuous change in the business environment: Knowledge management and knowledge management technology (1st ed.). Oxford, England: Chandos Publishing.
    Braganza, A., Edwards, C., & Lambe, R. (1999). A taxonomy of knowledge projects to underpin organizational innovation and competitiveness. Knowledge and Process Management, 6(2), 83-90.
    Cameron, K. S., & Whetten, D. A. (1983). Organizational effectiveness: A comparison of multiple models. Cambridge, England: Academic Press.
    Cardinal, L. B., Allessandri, T. M., & Turner, S. F. (2001). Knowledge codifiability, resources and science based innovation. Journal of Knowledge Management, 5(2), 195-204.
    Cavusgil, S. T., Calantone, R. J., & Zhao, Y. (2003). Tacit knowledge transfer and firm innovation capability. Journal of Business and Industrial Marketing, 18(1), 6-21.
    Chen, J., Zhu, Z., & Xie, H. Y. (2004). Measuring intellectual capital: A new model and empirical study. Journal of Intellectual Capital, 5(1), 195-212.
    Cho, H. J., & Pucik, V. (2005). Relationship between innovativeness, quality, growth, profitability, and market Value. Strategic Management Journal, 26(6), 555–575.
    Choi, B., & Lee, H. (2003). An empirical investigation of KM styles and their effect on corporate performance. Information and Management, 40(5), 403-417.
    Choi, B., Poon, S. K., & Davis, J. G. (2008). Effects of knowledge management strategy on organizational performance: A complementarity theory-based approach. Omega, Elsevier, 36(2), 235-251.
    Choy, C. S., Yew, W. K., & Lin, B. (2006). Criteria for measuring KM performance outcomes in organisations. Industrial Management & Data Systems, 106(7), 917-936.
    Daft, R. L. (1982). Bureaucratic versus non-bureaucratic structure and the process of innovation and change. In S. B. Bacharach (Ed.), Research in the sociology of organizations (Vol. 1, pp. 129-166). Greenwich, CT: JAI Press.
    Damanpour, F., & Evan, W. M. (1984). Organizational innovation and performance: The problem of organizational lag. Administrative Science Quarterly, 29(3), 392-409.
    Damanpour, F., Walker, R. M., & Avellaneda, C. N. (2009). Combinative effects of innovation types and organizational performance: A longitudinal study of service organizations. Journal of Management Studies, 46, 650–675.
    Darroch, J. (2005). Knowledge management, innovation and firm performance. Journal of Knowledge Management, 9(3), 101-115.
    Debowski, S. (2007). Knowledge Management. New Delhi, India: Wiley India Private Ltd.
    Denning, S. (2000). The spring board: How storytelling ignites action in knowledge-era organisations. London, England: Butterworth.
    Desouza, K. C., & Evaristo, J. R. (2003). Global knowledge management strategies. European Management Journal, 21(1), 62-67.
    Drucker, P. (1954). The practice of management. New York City, New York: HarperCollins Publishers.
    Drucker, P. F. (1993). Post-capitalist society. Oxford, England: Butterworth Heinemann.
    du Plessis, M. (2007). The role of knowledge management in innovation. Journal of Knowledge Management, 11(4), 20-29.
    Edvinsson, L., & Malone, M. (1997). Intellectual capital: Realising your company’s true value by finding its hidden brainpower. New York City, New York: HarperCollins.
    Ellingsen, G. (2003). The role of trust in knowledge management: A case study of physicians at work at the University Hospital of Northern Norway. Informing Science, 6, 193-207.
    Enkel, E., Gilbert, M., Makarevitch, A., & Vassiliadis, S. (2002). Innovation/knowledge creation, customer integration and entering. Knowledge Source Discussion Paper, 44. Retrieved from https://www.researchgate.net
    Forcadell, F. J., & Guadamillas, F. (2002). A case study on the implementation of a knowledge management strategy oriented to innovation. Knowledge and Process Management, 9(3), 162-171.
    Garavelli, C., Gorgoglione, M., & Scozzi, B. (2004). Knowledge management strategy and organization: A perspective of analysis. Knowledge and Process Management, 11(4), 273-282.
    Geroski, P., Machin, S., & Reenen, J. V. (1993). The profitability of innovating firms. The RAND Journal of Economics, 24(2), 198-211.
    Gillingham, H., & Roberts, B. (2006). Implementing knowledge management: A practical approach. Journal of Knowledge Management Practice, 7(1). Retrieved from http://www.tlainc.com
    Gloet, M., & Terziovski, M. (2004). Exploring the relationship between knowledge management practices and innovation performance. Journal of Manufacturing Technology Management, 15(5), 402-409.
    Gonzalez-Padron, T. L., Chabowski, B. R., Hult, G. T., & Ketchen Jr., D. J. (2010). Knowledge management and balanced scorecard outcomes: Exploring the importance of interpretation, learning and internationality. British Journal of Management, 21, 967-982.
    Gopalakrishnan, S., Bierly, P., & Kessler, E. (1999). A reexamination of product and process innovations using a knowledge-based view. Journal of High Technology Management Research, 10(1), 147-166.
    Guthrie, J., Petty, R., & Ricceri, F. (2007). Intellectual capital reporting: Lessons from Hong Kong and Australia. Edinburgh: The Institute of Chartered Accountants of Scotland.
    Hair Jr, J. F., Hult, G. T., Ringle, C., & Sarstedt, M. (2016). A primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (2nd ed.). Thousand Oaks, California: SAGE Publications.
    Hansen, M. T., Nohria, N., & Tierney, T. (1999). What's your strategy for managing knowledge? Harvard Business Review, 77(2), 106–116.
    Harkema, S. (2003). A complex adaptive perspective on learning within innovation projects. The Learning Organization, 10(6), 340-346.
    Hayton, J. C. (2005). Competing in the new economy: The effect of intellectual capital on corporate entrepreneurship in high-technology new ventures. R&D Management, 35(2), 137-154.
    Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135.
    Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1-55.
    Kaiser, H. F., & Rice, J. (1974). Little jiffy, Mark IV. Educational and Psychological Measurement, 34, 111-117.
    Kennedy, P. (1985). A guide to econometrics (2nd ed.). Cambridge, MA: MIT Press.
    Kerlinger, F. (1986). Foundations of behavioral research (3rd ed.). New York City, New York: Holt, Rinehart and Winston.
    Kwon, D., & Watts, S. (2006). IT valuation in turbulent times. The Journal of Strategic Information Systems, 15(4), 327-354.
    Lang, J. C. (2001). Managerial concerns in knowledge management. Journal of Knowledge Management, 5(1), 43-59.
    Lemanowicz, M. (2015). Innovation in economic theory and the development of economic thought. Oeconomia, 14(4), 61-70.
    Lieberman, M. B., & Montgomery, D. B. (1988). First-mover advantages. Strategic Management Journal, 9, 41-58.
    Majchrzak, A., Cooper, L. P., & Neece, O. E. (2004). Knowledge reuse for innovation. Management Science, 50(2), 174-188.
    Mårtensson, M. (2000). A critical review of knowledge management as a management tool. Journal of Knowledge Management, 4(3), 204-216.
    McCraw, T. K. (2007). Prophet of innovation: Joseph Schumpeter and creative destruction. Cambridge, England: Belknap Press of Harvard University Press.
    Metaxiotis, K., & Psarras, J. (2006). Analysing the value of knowledge management leading to innovation. International Journal of Knowledge Management Studies, 1(1-2), 79-89.
    Minor, D., Brook, P., & Bernoff, J. (2017). Are Innovative Companies More Profitable? MITSloan Management Review. Retrieved from https://sloanreview.mit.edu
    Moffett, S., McAdam, R., & Parkinson, S. (2003). An empirical analysis of knowledge management applications. Journal of Knowledge Management, 7(3), 6-26.
    Mohrman, S. A., Finegold, D., & Mohrman Jr., A. M. (2003). An empirical model of the organization knowledge system in new product development firms. Journal of Engineering and Technology Management, 20(1-2), 7-38.
    Mouritsen, J. (2004). Measuring and intervening: how do we theorise intellectual capital management. Journal of Intellectual Capital, 5(2), 257-267.
    Mukherjee, A. S., Lapré, M. A., & van Wassenhove, L. N. (1998). Knowledge driven quality improvement. Management Science, 44(11), 35-49.
    Neill, J. (2007). Qualitative versus quantitative research: Key points in a classic debate. Retrieved from http://wilderdom.com/research
    Newsom, J. (2015). Some clarifications and recommendations on fit indices. Psy Structural Equation Modeling, 510. Retrieved from http://web.pdx.edu
    Nielsen. (2015). Looking to achieve new product success? Listen to your customers. Retrieved from http://www.nielsen.com
    Nitzl, C., Roldan, J. L., & Cepeda, G. (2016). Mediation analysis in partial least squares path modeling: Helping researchers discuss more sophisticated models. Industrial Management & Data Systems, 116(9), 1849-1864.
    Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science, 5(1), 14-37.
    Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation. New York City, New York: Oxford University Press.
    Nunnally, J. C., & ‎ Bernstein, I. H. (1978). Psychometric theory (2nd ed.). New York City, New York: McGraw-Hill.
    Pol, E., & Carroll, P. J. (2006). An introduction to economics with emphasis on innovation (2nd ed.). South Melbourne, Australia: Thomson.
    Polanyi, M. (1966). The tacit dimension. Chicago, Illinois: University of Chicago Press.
    Reed, K. K., Lubatkin, M., & Srinivasan, N. (2006). Proposing and testing an intellectual capital-based view of the firm. Journal of Management Studies, 43(4), 867-893.
    Roberts, P. W. (1999). Product innovation, product-market competition and persistent profitability in the U.S. pharmaceutical industry. Strategic Management Journal, 20(7), 655-670.
    Rogers, M. (1998). The definition and measurement of innovation. Melbourne Institute of Applied Economic and Social Research. Retrieved from http://citeseerx.ist.psu.edu
    Šakalytė, E., & Bartuševičienė, I. (2013). Theoretical aspects of innovation development. STICS. Retrieved from http://stics.mruni.eu
    Say, J. B. (1880). A treatise on political economy or the production, distribution, and consumption of wealth (2nd ed., Vol. I). Philadelphia, Pennsylvania: Claxton, Kemsen & Haffelfinger.
    Schendel, D., & Hofer, C. W. (1978). Strategy formulation: Analytical concepts. Eagan, Minnesota: West Group.
    Schulz, M., & Jobe, L. A. (2001). Codification and tacitness as knowledge management strategies: An empirical exploration. Journal of High Technology Management Research, 12, 139-165.
    Schumpeter, J. (1934). The theory of economic development. Cambridge, England: Harvard University Press.
    Shani, A., Sena, J. A., & Stebbins, M. W. (2000). Knowledge work teams and groupware technology: learning from Seagate’s experience. Journal of Knowledge Management, 4(2), 111-124.
    Shefer, D., & Frenkel, A. (2005). R&D, firm size and innovation: An empirical analysis. Technovation, 25(1), 25-32.
    Smith, A. (1776). The wealth of nations. London, England: W. Strahan and T. Cadell.
    Statista. (2015). The Pokémon effect. Retrieved from https://www.statista.com/chart
    Statista. (2017a). Leading mobile game titles worldwide in 2017, by revenue (in million U.S. dollars). Retrieved from https://www.statista.com/statistics
    Statista. (2017b). Number of times Pokémon Go was downloaded worldwide as of February 2017 (in millions). Retrieved from https://www.statista.com/statistics
    Storey, J., & Barnett, E. (2000). Knowledge management initiatives: Learning from failure. Journal of Knowledge Management, 4(2), 145-156.
    Subramaniam, M., & Youndt, M. (2005). The influence of intellectual capital on the types of innovative capabilities. Academy of Management Journal, 48(3), 450–463.
    Swan, J., Newell, S., & Robertson, M. (2000). Limits of IT-driven knowledge management for interactive innovation processes: Towards a community-based approach. Retrieved from https://ieeexplore.ieee.org/document
    Tapscott, D. (1996). The digital economy: Promise and peril in the age of networked intelligence. New York City, New York: McGraw-Hill.
    Tapscott, D., & Williams, A. D. (2006). Wikinomics: How mass collaboration changes everything. New York City, New York: Portfolio.
    Teece, D., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509-533.
    Tidd, J., Bessant, J., & Pavitt, K. (1997). Managing innovation integrating technological, market and organisational change. London, England: Wiley.
    Toffler, A. (1990). Powershift: Knowledge, wealth, and violence at the edge of the 21st Century. New York City, New York: Bantam Books.
    Vaccaro, A., Parente, R., & Veloso, F. (2010). Knowledge management tools, inter-organizational relationships, innovation and firm performance. Technological Forecasting and Social Change, 77(7), 1076-1089.
    Van Auken, H., Madrid, A., & Gracia, D. (2008). Innovation and SME performance in Spanish manufacturing firms. International Journal of Entrepreneurship and Innovation Management, 8(1), 36-56.
    Venkatraman, N., & Ramanujam, V. (1986). Measurement of business performance in strategy research: A comparison of approaches. Academy of Management Review, 11(4), 801-814.
    Wickramasinghe, N., Bali, R. K., & Geisler, E. (2007). The major barriers and facilitators for the adoption and implementation of knowledge management in healthcare operations. International Journal of Electronic Healthcare, 3(3), 367-381.
    Williams-Grut, O. (2015). Apple's iPhone: The most profitable product in history. Retrieved from https://www.independent.co.uk/news/business
    Yildiz, S. (2010). A research in banking sector on measurement of business performance. Erciyes University Journal of Economics and Administrative Sciences, 36, 179-193.
    Zack, M. H. (1999). Developing a knowledge strategy. California Management Review, 41(3), 125-145.

    下載圖示
    QR CODE