近年來,企業組織都面臨著比以往更加複雜和競爭激烈的商業環境。然而隨著資訊技術 (IT) 漸漸的普及和相關新技術的發展,在激烈的市場要求下,資訊科技已經是一個必備的競爭能耐。如何靈活應用資訊科技,在企業的價值網絡中扮演著重要的角色。近來,由於雲端計算 (cloud computing) 的發展與網路資源的運用 (諸如:硬體和軟體資源)，提供企業一個新的資訊科技應用模式。研發 (research and development) 是企業創新、開發新知識與新產品或服務的關鍵組成要素。雲端製造 (cloud manufacturing) 是一個新服務導向,高效率,低知識基礎成本的智慧網絡製造模式。企業也因為價值鏈的管理優勢,提供了一個高標準的產品品質,服務和速度讓企業整體行銷策略成功。雲端供應鏈 (cloud-based supply chain) 主要提供了一個新趨勢的網路服務與應用程序,幫助企業產品推廣,銷售及其產品供應鏈 (supply chain) 的管理,對客戶和生產商都有相當的好處。在個人電腦(personal computer) 工業製造領域,全球供應鏈的價值網路已開發出專門的產業聚落,包含美國,台灣,中國,和其他地方。這個價值網路的功能允許個人電腦廠商在不同的產品和市場配置價值鏈的靈活性。因此，企業如何能創造新的價值網路,增強業務流程重新設計,並且探討相關的研發,製造,行銷和供應鏈管理已成為企業最關鍵和最困難的問題之一。本研究運用修式德菲爾法 (modified Delphi)、分析網路程序法 (Analytic Network Process)、VIKOR法(VlseKriterijumska Optimizacija I Kompromisno Resenje) 及決策實驗室分析法 (Decision Making Trial and Evaluation Laboratory),以此四種分析法為基礎的多準則決策法 (Multiple Criteria Decision Making),找出最重要指標及最佳策略並提供企業建議、選擇和重新配置企業價值網路之參考。依據專家訪談結果,最佳雲端運算策略依序為快速部署,大規模分散式儲存,巨量資料處理,資源調度,多租戶技術,大規模訊息通信,授權管理與計費。

In recent years, business organizations have faced a more complex and competitive environment than ever before. Successful business processes are the ways actors work in enterprises and collaborate in value networks, while e-processes support a flexible flow of information between IT systems and business processes. Cloud computing provides a new mode of use and of offer of IT resources. Research and development is a key component of innovation and refers to activities that help develop new knowledge, products, and devising better ways of developing new products and services. Cloud manufacturing is a new service-oriented, high efficient, lowly consumption knowledge base, and intelligent networked manufacturing model. Holistic marketers succeed by managing a superior value chain that delivers a high level of product quality, service, and speed. The cloud-based supply chain which provides a new network to deliver applications as services over the Internet has become a key trend to supply chain management, for product promotion, sales and distribution with substantial benefits to customers and producers alike. At the industry level, a broad value network has developed that encompasses specialized industry clusters in the U.S., Taiwan, China, and elsewhere, yet this network is global in scope and not bound by the need for physical proximity. The capabilities of this value network allow personal computer makers’ flexibility in configuring value chains for different products and markets. Therefore, how enterprises can create value from the emerging information society by enhanced business process re-engineering, and to explore the correlation research and development, manufacturing, marketing and supply chain has become one of the most critical and difficult concerns. A decision making trial and evaluation laboratory (DEMATEL) technique based novel multiple criteria decision making (MCDM) method with modified Delphi method and the analytic network process (ANP) as well as VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR) will be proposed for selecting and re-configuring the aspired the aspired value network. According to the result from experts, the cloud computing strategies, in the order from the highest valuation to the lowest, are rapid deployment, large-scale distributed storage, huge data processing, resource scheduling, multi-tenant technology, large message communication and finally, authorization management and billing.

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