簡易檢索 / 詳目顯示

研究生: 陳怡君
Yichun Chen
論文名稱: 內外部動機對台灣非營利組織工作滿意度影響之分析
The Impact of Motivation on Job Satisfaction in Taiwan’s Religious and Non-religious NPO
指導教授: 施正屏
Shih, Cheng-Ping
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2008
畢業學年度: 96
語文別: 英文
論文頁數: 109
中文關鍵詞: 非營利組織工作滿意度動機
英文關鍵詞: nonprofit, job satisfaction, motivation
論文種類: 學術論文
相關次數: 點閱:150下載:3
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • This study aims to understand how motivation influences job satisfaction in religious and nonreligious nonprofit organizations. There are two nonprofits, the assembly of Presbyterian Church in Taiwan, a religious nonprofit, and Taipei Mental Rehabilitation Association, a non-religious nonprofit, participating in this study. A questionnaire on job satisfaction and motivation was designed and distributed to employees working in these two nonprofit organizations. Dimension of job satisfaction was composed of seven aspects of job satisfaction, including pay, supervision, fringe benefits, operating conditions, coworkers, nature of work, and communication while intrinsic and extrinsic motivation made up the dimension of motivation. As a result, non-monetary motivation, inclusive of enjoyment and challenge in intrinsic motivation and outward in extrinsic motivation, contributes more to the overall facets of job satisfaction in both religious and non-religious nonprofit organizations. However, pecuniary motivation, the compensation, also has a negative effect on job satisfaction of pay and fringe benefits. In addition, only in the aspect of job satisfaction of pay and nature of work does the type of nonprofits, namely the religious or non-religious type, make a difference. The main implication of this study may be that the homogeneous characteristic among different types of nonprofits in Taiwan is very high. Besides, nonprofit organizations need to continually provide incentives for employees to keep high non-monetary motivation so as to raise job satisfaction which is one of the most important factors for organizational context that improves competitiveness and efficiency.

    Abstract I Table of Contents III List of Figures V List of Tables VII CHAPTER I. INTRODUCTION 1 Background of the Study 1 Purposes of the Study 2 Research Questions 3 Research Hypotheses 5 Significance of the Study 9 Delimitations and Limitations 10 CHAPTER II. LITERATURE REVIEW 11 Nonprofit Organizations 11 Job Satisfaction and Workers’ Motivation 15 Job Satisfaction and Motivation in Nonprofit Organizations 19 CHAPTER III. METHODOLOGY 23 Research Framework 23 Research Procedure 23 Research Methods 28 CHAPTER IV. FINDINGS AND DISCUSSION 35 Empirical Results 35 Discussion 84 CHAPTER V. CONCLUSIONS AND RECOMMENDATIONS 91 Conclusions 91 Recommendations for Nonprofits 94 Recommendations for Future Study 96 REFERENCES ..99 APPENDIX : QUESTIONNAIRE 107

    Abbasi, S. M., & Hollman, K. W. (2000). Turnover: The real bottom line. Public Personnel Management, 29(3), 333-342.

    Amabile,T. M., Conti, R., Coon, H., Lazenby, J., & Herron, M. (1994). Assessing the work environment for creativity. Academy of Management Journal, 39(5), 1154-1184.

    Amabile, T. M., DeJong, W., & Lepper, M. (1976). Effects of externally imposed deadlines on subsequent intrinsic motivation. Journal of Personality and Social Psychology, 34, 92-98.

    Amabile, T. M., Hill, K. G., Hennessey, B. A., & Tighe, E. M. (1994). The work preference inventory: Assessing intrinsic and extrinsic motivation orientations. Journal of Personality and Social Psychology, 66(5), 950-967.

    An outline of interior affairs (2007). Ministry of Interior. Retrieved June forth, 2008, from the World Wide Web: http://www.moi.gov.tw/outline/4_E.htm

    Kaldor, M., Albrow, M., Anheier, H., & Glasius, M. (Eds.) (2007). Global civil society 2007. Los Angels: SAGE Publications Inc.

    Annan, K. (1999) UN-NGO informal regional network update. Retrieved December 7, 2007 from the World Wide Web: http://unpan1.un.org/intradoc/groups/public/documents/un/unpan011533.pdf

    Barling, J., Iverson, R. D., & Kelloway, E. K. (2003). High-quality work, job satisfaction, and occupational injuries. Journal of Applied Psychology, 88(2), 276-283.

    Bateman, T. S., Organ, D. W. (1983). Job satisfaction and the good soldier: the relationship between affect and employee “citizenship.” Academy of Management Journal, 26(4), 587-595.

    Ben-Ner, A. (1994). Who benefits from the nonprofit sector? Reforming law and public policy towards nonprofit organizations. The Yale Law Journal, 104(3), 731-762.
    Benz, M. (2005). Not for the profit, but for the satisfaction?-Evidence on worker well-being in non-profit firms. Kyklos, 58(2),155-176.

    Bond, F. W. & Bunce, D. (2003). The role of acceptance and job control in mental health, job satisfaction, and work performance. Journal of Applied Psychology,88(6), 1057-1067.

    Borzaga, C., & Tortia, E. (2006). Worker motivations, job satisfaction, and loyalty in public and nonprofit social services. Nonprofit and Voluntary Sector Quarterly, 35(2), 225-248.

    Byrne, J. A. (1990, Mar. 26). Profiting from the nonprofits. Business Week, 66-74.

    Calder, B., & Staw, B. (1975). Self-perception of intrinsic and extrinsic motivation. Journal of Personality and Social Psychology, 31, 599-605.

    Deci, E. L. (1975). Intrinsic motivation. New York: Plenum.

    Deci, E. L. (1976). Notes on the theory and meta-theory of intrinsic motivation. Organizational Behavior and Human Performance, 15, 130-145.

    Deci, E. L., & Ryan, R. (1985). The general causality orientations scale: Self-determination in personality. Journal of Research in Personality, 19, 109-134.

    Deci, E. L. (1971). Effects of externally mediated rewards on intrinsic motivation. Journal of Personality and Social Psychology, 18, 105-115.

    Drucker, P. F. (1990). Managing the non-profit organization: practices and principles. New York: HarperCollins.

    Emanuele, P., & Higgins, S. H. (2002). Corporate culture in the nonprofit sector: A comparison of fringe benefits with the for-profit sector. Journal of Business Ethics, 24, 87-93.

    Farrell, D. (1983). Exit, voice, loyalty, and neglect as responses to job dissatisfaction: A multidimensional scaling study. Academy of Management Journal, 26(4), 596-607.
    Gagne, M., & Deci, E. L. (2005) Self-determination theory and work motivation. Journal of Organizational Behavior, 26, 331-362.

    George, G., & Mallery, P. (2003). SPSS for windows step by step: A simple guide and reference, 11.0 update. Boston, MA: Allyn & Bacon.

    Glison, C., & Durick, M. (1988). Predictors of job satisfaction and organizational commitment in human service organizations. Administrative Science Quarterly, 33(1), 61-81.

    Grønbjerg, K. A., & Never, B. (2004). The role of religious networks and other factors in types of volunteer work. Nonprofit Management and Leadership, 14(3), 263-289.

    Hall, P. D. (1987). A historical overview of the private nonprofit sector. In W. W. Powell (Ed.), The nonprofit sector: A research handbook (pp.3-26). New Haven: Yale University Press.

    Handy, F., & Katz, E. (1997) The wage differential between nonprofit institutions and corporations: Getting more by paying less? Journal of Comparative Economics, 26, 246-261.

    Hansmann, H. (1980). The role of nonprofit enterprise. The Yale Law Journal, 89(5), 835-901.

    Hansmann, H. (1987). Economic theories of nonprofit institutions. In W. W. Powell (Ed.), The nonprofit sector: A research handbook (pp. 27-42). New Haven: Yale University Press.

    Harlow, H., Harlow, M., & Meyer, D. (1950). Learning motivated by a manipulation drive. Journal of Experimental Psychology, 40, 228-234.

    Harpaz, I. (1983). Job satisfaction: The theoretical perspectives and a longitudinal analysis. New York: Libra Publishers, Inc.

    Herzberg, F. (1959). The motivation to work (2nd ed.). New York : Wiley.

    Hisao, H. H. (2003). The historical development, current status and future prospects of foundations in Taiwan. In Y. Y. Kuan (Ed.), The development of Taiwan foundations in a changing society (pp. 17-33). Taipei: Hong’s Foundation for Education and Culture.

    Jeavos, T. H. (2007) Religion and Philanthropy. Retrieved December 8, 2007 from the World Wide Web: http://www.learningtogive.org/religiousinstructors/phil_in_america/religion_philanthropy.asp?print=yes

    Kennedy, S. S., & Bielefeld, W. (2002). Government Shekels without government shackle? The administrative challenges of charitable choice. Public Administration Review, 62(1), 4-11.

    Koys, D. J. (2001). The effects of employee satisfaction, organizational citizenship behavior, and turnover on organizational effectiveness: A unit-level, longitudinal study. Personnel Psychology, 54, 101-114.

    Kunin, T. (1955). The construction of a new type of job satisfaction measure. Personnel Psychology, 8, 65-77.

    Lambert, E. G., Hogan, N. L., & Barton, S. M. (2001). The impact of job satisfaction on turnover intent: A test of a structural measurement model using a national sample of workers. The Social Science Journal, 38, 233-250.

    Lawler, E. E. (1994). Motivation in work organizations. San Francisco: Jossey-Bass.

    Leete, L. (2000). Wage equity and employee motivation in nonprofit and for-profit organizations. Journal of Economic Behavior and Organization, 43, 423-446.

    Leete,L. (2001). Whither the nonprofit wage differential? Estimates from the 1990 census. Journal of Labor Economics, 19(1), 136-170.

    Light, P. C. (2002). The content of their character: the state of the nonprofit workforce. The nonprofit Quarterly, 9(13), 6-16.

    Locke, E. A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Ed.). Handbook of industrial and organizational psychology (pp.1297-1349). New York: Wiley & Sons Ltd.

    Locke, E. A. (1984). Job satisfaction. In M. Gruneberg & T. Wall (Eds.). Social psychology and organizational behavior (pp. 93-117). New York: Wiley & Sons Ltd.

    Mann, G. A. (2006). A motive to serve: Public service motivation in human resource management and the role of PSM in the nonprofit sector. Public Personnel Management, 35(1), 33-48.

    Maslow, A. H. (1954/ 1987). Motivation and personality (3rd ed). New York: Harper and Row.

    McMullen, K., & Schellenberg, G. (2003). Job quality in nonprofit organizations. Ottawa: CPRN Research Series on Human Resources in the Nonprofit Sector.

    Mirvis, P. H., & Hackett, E. J. (1983). Work and work force characteristics in the nonprofit sector. Monthly Labor Review, 106(2), 3-12.

    Mirvis, P. H. (1992). The quality of employment in the nonprofit sector: An update on employee attitudes in nonprofits versus business and government. Nonprofit Management and Leadership, 3(1), 23-41.

    Preston, A. E. (1990). Changing labor market patterns in the nonprofit and for-profit sectors: Implications for nonprofit management. Nonprofit Management and Leadership, 1(1), 15-28.

    Pretty, G. & Seligman, C. (1983). Affect and the overjustification effect. Journal of Personality and Social Psychology, 46, 1241-1253.

    Quarter, J., & Richmond, B. J. (2001). Accounting for Social Value in Nonprofits and For-Profits. Nonprofit Management and Leadership, 12(1), 75-85.

    Rainey, H. G. (2001). Work motivation. In R. T. Golembiewski (Ed.), Handbook of organizational behavior (pp. 19-42). New York: M. Dekker.

    Reeve, J., Cole, S., & Olson, B. (1986). Adding excitement to intrinsic motivation research. Journal of Social Behavior and Personality, 1, 349-363.

    Robbins, S. P., & Judge, T. A. (2007). Organizational behavior (12th ed.). New Jersey: Person Education, Inc.

    Rose-Ackerman, S. (1996). Altruism, nonprofit, and economic theory. Journal of Economic Literature, 34(2), 701-728.

    Saal, F. E., & Knight, P. A. (1995). Industrial / organizational psychology: Science and practice (2nd ed.). California: Brooks / Cole Publishing Company.

    Salamon, L. M., & Anheier, H. K. (1996). The emerging nonprofit sector: an overview. Manchester, UK: Manchester University Press.

    Salamon, L. M. (1993). The marketization of welfare changing nonprofit and for-profit roles in the American welfare state. Social Service Review, 67(1), 16-39.

    Schleicher, D. J., Greguras, G. J., & Watt, J. D. (2004). Reexamining the job satisfaction-performance relationship: The complexity of attitudes. Journal of Applied Psychology, 89(1), 165-177.

    Wilbur, R. H., Finn, S. K., & Freeland, C. M. (Eds.) (1994). The complete guide to nonprofit management. New York: Smith, Bucklin & Associates.

    Spector, P. E. (1997). Job satisfaction: application, assessment, causes, and consequences. California: SAGE Publications, Inc.

    Speers, A. L. (2004) Job satisfaction in nonprofit organizations: The factors that influence employee job satisfaction at Goodwill Industries of Greater Grand Repids, Inc. Unpublished master thesis, Grand Valley State University, Michigan.

    Theuvsen, L. (2004). Doing better while doing good: Motivational aspects of pay-for performance effectiveness in nonprofit organizations. International Journal of Voluntary and Nonprofit Organizations, 15(2), 117-136.

    Van Til, P. (2005). Nonprofit organizations and social institutions. In R. D. Herman (Ed.), The Jossey-Bass handbook of nonprofit leadership and management. (2nd ed.). (pp. 39-62). San Francisco: John Wiley & Sons, Inc.

    Vinokur-Kaplan, D. (1996). Workplace attitudes, experiences, and job satisfaction of social work administrators in nonprofit and public agencies: 1981 and 1989. Nonprofit and Voluntary Sector Quarterly, 25(1), 89-109.

    Wiley, C. (1997). What motivates employees according to 40 years of motivation survey. International Journal of Manpower, 18(3), 263-280.

    張媁雯 (民96)。志願部門職場學習-理論模式之探析與建議。行政院國家科學委員會專題研究成果報告(報告編號:NSC 95-2413-H-003-056),未出版。

    陳金貴(民94年6月)。國內NPO就業市場現況與趨勢。江顯新 (主持人),NPO就業。青年就創業契機與挑戰研討會,中國文化大學教育推廣中心。

    下載圖示
    QR CODE