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研究生: 曹劍聲
Chaw, Jian Sheng
論文名稱: Mind the Gap! A Moderated Serial Mediation of the Discrepancy between Employees' Perceived Internal-External CSR on Proactive Behavior and Turnover Intention
Mind the Gap! A Moderated Serial Mediation of the Discrepancy between Employees' Perceived Internal-External CSR on Proactive Behavior and Turnover Intention
指導教授: 林怡君
Lin, Yi-Chun
口試委員: 張媁雯
Chang, Wei-Wen
王群孝
Wang, Chun-Hsiao
林怡君
Lin, Yi-Chun
口試日期: 2022/07/12
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2022
畢業學年度: 110
語文別: 英文
論文頁數: 143
中文關鍵詞: 企業社會責任心理契約違背知覺整體公平工作鑲嵌積極行為離職意圖
英文關鍵詞: corporate social responsibility, psychological contract breach, perceived overall justice, job embeddedness, proactive behavior, turnover intention
研究方法: 調查研究縱貫性研究
DOI URL: http://doi.org/10.6345/NTNU202201394
論文種類: 學術論文
相關次數: 點閱:85下載:0
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  • As organization resource is always denoted in the notion of scarcity, multiple demands have to strive for the same units of resources. Recent micro-corporate social responsibility (CSR) studies assessed the employees’ perceived CSR through a multidimensional lens by differentiating the targeted beneficiary stakeholders. Despite prior literature demonstrated perceived internal and external CSR exhibited differential and varying degrees of impacts on employees respectively, the matters on whether the (in)equivalence of employees perceived internal and external CSR implemented by the company affected their attitudes and behaviors were noticeably absent in the literature. Building upon social exchange theory, this study explored how the employees reciprocated to the impact of the discrepancy between perceived internal-external CSR on their proactive behavior and turnover intention. Adopting a two-wave survey approach, 271 responses were collected from incumbent full-time employees with at least one-year organizational tenure working in diverse organizations in Taiwan. The results discovered that the employees perceived external CSR significantly outweighed their perceived internal CSR. The discrepancy between perceived internal-external CSR negatively associated with employees’ proactive behavior and positively associated with turnover intention via the sequential mediation of psychological contract breach and job embeddedness. There was a significant moderating effect by perceived overall justice on the relationships such that the indirect effect of the discrepancy between perceived internal-external CSR on employees’ proactive behavior and turnover intention via psychological contract breach and job embeddedness were only pronounced among employees with high perceived overall justice. The academic and practical contributions were also discussed.

    ABSTRACT I TABLE OF CONTENTS III LIST OF TABLES V LIST OF FIGURES VII CHAPTER I INTRODUCTION 1 Background of the Study 1 Statement of the Problem 3 Purpose of the Study 7 Questions of the Study 8 Significance of the Study 9 Definitions of Key Terms 10 CHAPTER II LITERATURE REVIEW 13 Corporate Social Responsibility (CSR) 13 CSR Development in Taiwan 14 Internal and External CSR 16 Micro-CSR 19 Perceived Internal and External CSR 20 The Discrepancy between Perceived Internal and External CSR 22 The Impact the Discrepancy between Perceived Internal and External CSR 24 Psychological Contract Breach (PC Breach) 27 PC Breach and Job Embeddedness (JE) 30 Perceived Overall Justice: A Boundary Condition 33 CHAPTER III RESEARCH METHODS 37 Research Framework 37 Research Hypotheses 39 Research Procedures 41 Sample and Questionnaire Design 44 Pilot Study 45 Questionnaire Distribution and Data Collection 48 Measurements 49 Control Variables 58 Other Demographic Data 59 Validity and Reliability 61 Model Fit Verification 66 CHAPTER IV RESULTS 73 Descriptive Analysis 73 Comparison between Perceived Internal-External CSR 77 Spearman Correlation Analysis 78 Regression-based Analysis 81 Hierarchical Regression Analysis for Hypotheses 2-7 Testing 81 Serial Mediation Analysis for Hypotheses 8 and 9 Testing 83 Moderation Analysis for Hypothesis 10 Testing 86 Moderated Serial Mediation Analysis for Hypotheses 11 and 12 Testing 90 Results Summary of Hypotheses Testing 92 Supplementary Analysis 95 CHAPTER V CONCLUSION AND RECOMMENDATION 99 Discussions and Conclusions 99 Academic Contributions 104 Practical Contributions 106 Limitations and Suggestions for Future Research 109 REFERENCES 111 APPENDIX A: QUESTIONNAIRE Time 1 121 APPENDIX B: QUESTIONNAIRE Time 2 133

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