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研究生: 黃信瑋
Huang, Sin-Wei
論文名稱: 人工智慧面試之有形性對應徵者印象管理之影響
The Impact of Artificial Intelligence Interview Interface of Tangibility on Applicants' Impression Management Behaviors
指導教授: 孫弘岳
Suen, Hung-Yue
口試委員: 陳怡靜
Chen, Yi-Ching
陳建丞
Chen, Chien-Cheng
孫弘岳
Suen, Hung-Yue
口試日期: 2022/06/30
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2022
畢業學年度: 110
語文別: 中文
論文頁數: 72
中文關鍵詞: 印象管理人工智慧非同步錄影面試社會介面理論
英文關鍵詞: Impression Management, Artificial Intelligence, Asynchronous Video Interview, Social Interface Theory
研究方法: 實驗設計法
DOI URL: http://doi.org/10.6345/NTNU202200970
論文種類: 學術論文
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  • 越來越多企業在甄選過程中使用搭載人工智慧(Artificial Intelligence, AI)的非同步錄影面試(Asynchronous Video Interview, AVI)。過去研究探討了AI面試如何影響技術、偏見和經濟後果。然而,當應徵者使用AVI加AI的平台進行錄影面試時,介面缺乏有形性一直是個問題,且過去未有研究探討應徵者在面對不同介面的AI面試時所產生的不同反應。
    在求職面試中,應徵者會透過印象管理(Impression Management, IM)來展現最好的一面,包括誠實性和欺騙性印象管理。誠實的印象管理可能會增強甄選效度,而欺騙性印象管理則會損害甄選效度。過去的研究表明,即使是經驗豐富的面試官也無法正確識別候選人的印象管理行為。因此,求職面試中的印象管理問題已成為學術界和實務界的研究熱點,且由於錄影面試搭載AI的甄選方式在疫情催化下變得更加普及,本研究旨在探討AI面試的有形性對於應徵者印象管理的影響。
    本研究運用兩種不同的AI面試介面,進行了 2 組(是否具備有形性)的實驗設計。研究中的有形性透過虛擬AI面試官來體現,一共有 70名正在尋找全職/兼職工作及培訓計畫的應徵者(N=67)參與本研究。研究結果表明,參與者在具備有形性的AI面試介面下會展現更多的自我行銷,而自我辯護、誇大不實、避重就輕等則沒有統計上的顯著差異,不過參與者的錄影面試經驗與勤勉審慎性對於其誠實性或欺騙性印象管理皆具有重要影響。

    Nowadays, more and more companies are using Asynchronous Video interviews (AVI) equipped with Artificial Intelligence (AI) in the personnel selection process. However, lack of tangibility is always a concern when job applicants are required to interact with a void interface using AVI plus AI platform, and there is no academic study investigating how the job applicants respond to different behavior toward different interfaces of AI interviews with or without tangibility.
    This study developed different AVI-AI interview interfaces and conducted a quasi-experimental design of 2 groups (interface with or without tangibility) groups. There are 67 participants (N = 67) who are looking for full-time/part-time jobs were solicited to participate in this experiment.
    The results show that participants will show more self-promotion under the tangible AI interview interface, and there is no difference in honest defensive, image creation, and image protection. However, the participants' video interview experience and conscientiousness are important for both honesty and deceptive impression management.

    第一章 緒 論 1 第一節 研究背景與動機 1 第二節 研究目的 5 第二章 文獻探討 7 第一節 印象管理行為 7 第二節 AI介面與應徵者印象管理 11 第三章 研究設計與實施 15 第一節 研究架構 15 第二節 研究對象 17 第三節 研究流程 17 第四節 測量工具 23 第五節 資料處理與分析 30 第四章 結果與討論 35 第一節 信效度分析 35 第二節 描述性統計分析 38 第三節 卡方檢定與相關分析 41 第四節 多變量變異數分析 44 第五章 結論與建議 47 第一節 研究發現 47 第二節 理論貢獻 48 第三節 實務建議 50 第四節 研究限制與未來研究建議 52 第五節 結論 53 參考文獻 55 一、中文部份 55 二、外文部份 55 附 錄 69 附錄一 研究知情同意書 69 附錄二 研究說明 72

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