情緒的議題廣泛涉及不同的領域，本研究關注護理師的情緒勞務，探討員工之情緒對組織所產生的負向效應，我們以情緒失調為前置變項，負向認同為結果變項，並以情緒耗竭為中介因子。本研究採用問卷調查法，以國內醫療相關機構之護理師為研究對象，總計有效回收樣本數為296份，問卷回收率為98%。研究結果顯示：情緒失調與情緒耗竭為正相關，情緒耗竭與負向認同為正相關，情緒失調與負向認同為正相關，同時，情緒耗竭在情緒失調與負向認同之間具有部分中介之效果。本研究認為，護理師相較於一般服務業的員工，需要相對高能力以處理自身的情緒問題，才能提供給病患良好的服務，同時，組織可以藉由護理長的關心與協助，與提倡職場友誼給予適當的支持，減低護理師之情緒付出。

Emotion is a topic that has been involved in many different areas of research in recent years. The issues of emotional labor and burnout, and how the emotions of the employees (nurses) affect the organization, are worthwhile for the therapist to explore. In this study, emotional dissonance is used as the independent variable, disidentification is used as the result variable, and emotional exhaustion is used as the mediating role of this relationship, in order to make contributions to the research gaps from previous studies. This study used questionnaires to investigate nurses who work in domestic health related institutions. The response rate was 98%. The recovered parts of the survey data included 296 valid samples. The result is the hypothesis that emotional dissonance is related to emotional exhaustion, emotional exhaustion is related to disidentification, and emotional exhaustion is related to disidentification. Emotional exhaustion will be an influence on the relationship between emotional dissonance and disidentification.The research will follow up, based on the results of the survey and applied theoretical study. Further discussion will support the practical implications of proposed research. Suggestions will be provided for future research. In addition, the support of supervisor and colleague is important to those nurse, who suffer from emotional problem.

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