研究生: |
黃怡珊 Huang, Yi-Shan |
---|---|
論文名稱: |
The Effect of Interpersonal Justice and Loyalty to Supervisor on Organizational Citizenship Behavior: A Study of Generation Z in Taiwan The Effect of Interpersonal Justice and Loyalty to Supervisor on Organizational Citizenship Behavior: A Study of Generation Z in Taiwan |
指導教授: |
葉俶禎
Yeh, Chu-Chen |
口試委員: |
葉俶禎
Yeh, Chu-Chen 盧承杰 Lu, Cheng-Chieh 林朱燕 Lin, Chu-Yen |
口試日期: | 2023/07/27 |
學位類別: |
碩士 Master |
系所名稱: |
國際人力資源發展研究所 Graduate Institute of International Human Resource Developmemt |
論文出版年: | 2024 |
畢業學年度: | 112 |
語文別: | 英文 |
論文頁數: | 73 |
英文關鍵詞: | interpersonal justice, loyalty to supervisor, organizational citizenship behavior, generation Z |
研究方法: | quantitative research |
DOI URL: | http://doi.org/10.6345/NTNU202400367 |
論文種類: | 代替論文:專業實務報告(專業實務類) |
相關次數: | 點閱:76 下載:24 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
Previous research has explored the relationship between interpersonal justice and organizational citizenship behavior. Additionally, loyalty to supervisor is seen as one of the critical employee attitudes in Chinese culture. Past studies also pointed out that loyalty to supervisor has a positive relationship with interpersonal justice and organizational citizenship behavior. Generation Z is regarded as a unique generation, and it has entered the workplace nowadays. With limited research related to Generation Z' s work attitude and behavior, this research tried to fill the gap and understand how Generation Z' s perception of interpersonal justice from the supervisor influences loyalty to the supervisor and how these attitudes affect organizational citizenship behavior. A quantitative study was designed to examine these relationships among Generation Z employees in Taiwan. Office workers aged 18-28, who have been working with the current direct supervisor for over six months are the target sample. Google Forms was used to design the online survey and the link was distributed to social media platforms online. This study collected 260 valid responses and IBM SPSS was used to analyze the data. The results indicated that interpersonal justice has a positive relationship with organizational citizenship behavior and loyalty to supervisor partially mediates the relationship between interpersonal justice and organizational citizenship behavior. The findings of this study provided a preliminary understanding of Generation Z's employees in Taiwan.
Abate, J. J., Schaefer, T. F., & Pavone, T. (2018). Understanding generational identity, job burnout, job satisfaction, job tenure and turnover intention. Journal of Organizational Culture, Communications and Conflict, 22(1), 1-12. https://www.abacademies.org/articles/understanding-generational-identity-job-burnout-job-satisfaction-job-tenure-and-turnover-intention-7013.html
Barhate, B., & Dirani, K. M. (2021). Career Aspirations of Generation Z: A systematic literature review. European Journal of Training and Development, 46(1/2), 139-157. https://doi.org/10.1108/ejtd-07-2020-0124
Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social. psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182. https://doi.org/10.1037/0022-3514.51.6.1173
Becker, T. E., & Kernan, M. C. (2003). Matching commitment to supervisors and organizations to in-role and extra-role performance. Human Performance, 16(4), 327-348. https://doi.org/10.1207/s15327043hup1604_1
Becton, J. B., Walker, H. J., & Jones-Farmer, A. (2014). Generational differences in workplace behavior. Journal of Applied Social Psychology, 44(3), 175-189. https://doi.org/10.1111/jasp.12208
Bencsik, A., Juhász, T., & Horváth-Csikós, G. (2016). Y and Z generations at workplaces. Journal of Competitiveness, 6(3), 90-106. https://doi.org/10.7441/joc.2016.03.06
Bennett, J., Pitt, M., & Price, S. (2012). Understanding the impact of generational issues in the workplace. Facilities, 30(7/8), 278-288. https://doi.org/10.1108/02632771211220086
Berezan, O., Krishen, A. S., Agarwal, S., & Kachroo, P. (2018). The pursuit of virtual happiness: Exploring the social media experience across generations. Journal of Business Research, 89(6), 455-461. https://doi.org/10.1016/j.jbusres.2017.11.038
Berkup, S. B. (2014). Working with generations X and Y in generation Z period: Management of different generations in Business Life. Mediterranean Journal of Social Sciences, 5(19), 218. https://doi.org/10.5901/mjss.2014.v5n19p218
Bies, R. J., Moag, J. F. (1986). Interactional justice: Communication criteria of fairness. Research on Negotiation in Organizations, 1, 43-55.
Bies, R. J. (2001) International (in)justice: The sacred and the profane. Advances in Organization Justice, 89-118. https://web.mit.edu/curhan/www/docs/Articles/15341_Readings/Justice/Interactional(In)JusticeTheSacredAndTheProfane_Bies.pdf
Blakely, G. L., Andrews, M. C., & Moorman, R. H. (2005). The moderating effects of equity sensitivity on the relationship between organizational justice and organizational citizenship behaviors. Journal of Business and Psychology, 20(2), 259-273. https://doi.org/10.1007/s10869-005-8263-3
Chen, Z. X., & Francesco, A. M. (2003). The relationship between the three components of commitment and employee performance in China. Journal of Vocational Behavior, 62(3), 490-510. https://doi.org/10.1016/s0001-8791(02)00064-7
Chen, Z. X., Tsui, A. S., & Farh, J. L. (2002). Loyalty to supervisor vs. organizational commitment: Relationships to employee performance in China. Journal of Occupational and Organizational Psychology, 75(3), 339-356. https://doi.org/10.1348/096317902320369749
Chen, Z. (2001), Further investigation of the outcomes of loyalty to supervisor: Job satisfaction and intention to stay, Journal of Managerial Psychology, 16(8), 650-660. https://doi.org/10.1108/EUM0000000006305
Chillakuri, B. (2020). Examining the role of supervisor support on generation Z's intention to quit. American Business Review, 23(2), 408-430. https://doi.org/10.37625/abr.23.2.408-430
Cohen-Charash, Y., & Spector, P. E. (2001). The role of justice in organizations: A meta-analysis. Organizational Behavior and Human Decision Processes, 86(2), 278-321. https://doi.org/10.1006/obhd.2001.2958
Colquitt, J. A. (2001). On the dimensionality of organizational Justice: A construct validation of a measure. Journal of Applied Psychology, 86(3), 386-400. https://doi.org/10.1037/0021-9010.86.3.386
Colquitt, J. A., Conlon, D. E., Wesson, M. J., Porter, C. O., & Ng, K. Y. (2001). Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology, 86(3), 425-445. https://doi.org/10.1037/0021-9010.86.3.425
Cook, K. S., Cheshire, C., Rice, E. R., & Nakagawa, S. (2013). Social Exchange theory. Handbook of Social Psychology, 61-88. https://doi.org/10.1007/978-94-007-6772-0_3
Cropanzano, R., & Mitchell, M. S. (2005). Social Exchange theory: An interdisciplinary review. Journal of Management, 31(6), 874-900. https://doi.org/10.1177/0149206305279602
Cropanzano, R., Rupp, D. E., Mohler, C. J., & Schminke, M. (2001). Three roads to organizational justice. Research in Personnel and Human Resources Management, 20, 1-113. https://doi.org/10.1016/s0742-7301(01)20001-2
Farh, J. L., Earley, P. C., & Lin, S. C. (1997). Impetus for action: A cultural analysis of justice and organizational citizenship behavior in Chinese society. Administrative Science Quarterly, 42(3), 421-444. https://doi.org/10.2307/2393733
Farh, J. L., Tsui, A. S., Xin, K., & Cheng, B. S. (1998). The influence of relational demography and guanxi: the Chinese case. Organization Science, 9(4), 471-488. https://doi.org/10.1287/orsc.9.4.471
Fassina, N. E., Jones, D. A., & Uggerslev, K. L. (2008). Meta‐analytic tests of relationships between organizational justice and citizenship behavior: Testing agent‐system and shared‐variance models. Journal of Organizational Behavior, 29(6), 805-828. https://doi.org/10.1002/job.494
Gabrielova, K., & Buchko, A. A. (2021). Here comes generation Z: Millennials as managers. Business Horizons, 64(4), 489-499. https://doi.org/10.1016/j.bushor.2021.02.013
Gaskin, J. (2016), Name of Plugin or Estimand, Gaskination's Statistics.
http://statwiki.gaskination.com
Gao, G. (1998). An initial analysis of the effects of face and concern for other in Chinese interpersonal communication. International Journal of Intercultural Relations, 22(4), 467-482. https://doi.org/10.1016/s0147-1767(98)00019-4
Greenberg, J. (1987). A taxonomy of organizational justice theories. The Academy of. Management Review, 12(1), 9. https://doi.org/10.2307/257990
Greenberg, J. (1993). Stealing in the name of Justice: Informational and interpersonal moderators of theft reactions to underpayment inequity. Organizational Behavior and Human Decision Processes, 54(1), 81-103. https://doi.org/10.1006/obhd.1993.1004
Grow, J. M., & Yang, S. (2018). Generation-Z enters the advertising workplace: Expectations through a gendered lens. Journal of Advertising Education, 22(1), 7-22. https://doi.org/10.1177/1098048218768595
Goh, E., & Lee, C. (2018). A workforce to be reckoned with: The emerging pivotal generation Z hospitality workforce. International Journal of Hospitality Management, 73, 20-28. https://doi.org/10.1016/j.ijhm.2018.01.016
Gursoy, D., Maier, T. A., & Chi, C. G. (2008). Generational differences: An examination of work values and generational gaps in the hospitality workforce. International Journal of Hospitality Management, 27(3), 448-458. https://doi.org/10.1016/j.ijhm.2007.11.002
Holtz, B. C., & Harold, C. M. (2010). Interpersonal justice and deviance. Journal of Management, 39(2), 339-365. https://doi.org/10.1177/0149206310390049
Hu, L., & Bentler, P. M. (1999), Cutoff criteria for fit indexes in covariance structure. analysis: Conventional criteria versus new alternatives. Structural equation modeling: a multidisciplinary journal, 6(1), 1-55. https://doi.org/10.1080/10705519909540118
Hwang, K. (1987). Face and favor: The Chinese power game. American Journal of Sociology, 92(4), 944-974. http://www.jstor.org/stable/2780044
Jafari, P., & Bidarian, S. (2012). The relationship between organizational justice and organizational citizenship behavior. Procedia-Social and Behavioral Sciences, 47, 1815-1820. https://doi.org/10.1016/j.sbspro.2012.06.905
Jiang, D. Y., & Cheng, B. S. (2008). Affect-and role-based loyalty to supervisors in Chinese organizations. Asian Journal of Social Psychology, 11(3), 214-221. https://doi.org/10.1111/j.1467-839x.2008.00260.x
Johnson, R. E., Lanaj, K., & Barnes, C. M. (2014). The good and bad of being fair: Effects of procedural and interpersonal justice behaviors on regulatory resources. Journal of Applied Psychology, 99(4), 635-650. https://doi.org/10.1037/a0035647
Judge, T. A., Scott, B. A., & Ilies, R. (2006). Hostility, job attitudes, and workplace deviance: Test of a multilevel model. Journal of Applied Psychology, 91(1), 126-138. https://doi.org/10.1037/0021-9010.91.1.126
Kalemci Tuzun, I., & Arzu Kalemci, R. (2012). Organizational and supervisory support in relation to employee turnover intentions. Journal of Managerial Psychology, 27(5), 518-534. https://doi.org/10.1108/02683941211235418
Lanier, K. (2017). 5 things HR professionals need to know about generation Z. Strategic HR Review, 16(6), 288-290. https://doi.org/10.1108/shr-08-2017-0051
Law, K. S., Wong, C. S., Wang, D., & Wang, L. (2000). Effect of supervisor-subordinate guanxi on supervisory decisions in China: An empirical investigation. The International Journal of Human Resource Management, 11(4), 751-765. https://doi.org/10.1080/09585190050075105
LePine, J. A., Erez, A., & Johnson, D. E. (2002). The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis. Journal of Applied Psychology, 87(1), 52-65. https://doi.org/10.1037/0021-9010.87.1.52
Leslie, B., Anderson, C., Bickham, C., Horman, J., Overly, A., Gentry, C., Callahan, C., & King, J. (2021). Generation Z perceptions of a positive workplace environment. Employee Responsibilities and Rights Journal, 33(3), 171-187. https://doi.org/10.1007/s10672-021-09366-2
Liesem, K. (2017). Generation Y and the world of work in the future. Journal of Media Research, 10(27), 3-12. https://doi.org/10.24193/jmr.27.1
Liu, E. M., Meng, J., & Wang, J. Tao-yi. (2014). Confucianism and preferences: Evidence from lab experiments in Taiwan and China. Journal of Economic Behavior & Organization, 104, 106-122. https://doi.org/10.1016/j.jebo.2013.09.008
Marron, M. B. (2015). New generations require changes beyond the digital. Journalism & Mass Communication Educator, 70(2), 123-124. https://doi.org/10.1177/1077695815588912
Masterson, S. S., Lewis, K., Goldman, B. M., & Taylor, M. S. (2000). Integrating Justice and Social Exchange: The differing effects of fair procedures and treatment on work relationships. Academy of Management Journal, 43(4), 738-748. https://doi.org/10.2307/1556364
McAllister, D. J. (1995). Affect-and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38(1), 24-59. https://doi.org/10.2307/256727
Meyer, J. P., Allen, N. J., & Smith, C. A. (1993). Commitment to organizations and occupations: Extension and test of a three-component conceptualization. Journal of Applied Psychology, 78(4), 538-551. https://doi.org/10.1037/0021-9010.78.4.538
Meyer, J. P., Paunonen, S. V., Gellatly, I. R., Goffin, R. D., & Jackson, D. N. (1989). Organizational commitment and job performance: It's the nature of the commitment that counts. Journal of Applied Psychology, 74(1), 152-156. https://doi.org/10.1037/0021-9010.74.1.152
Miller, L. J., & Lu, W. (2018). Gen Z is set to outnumber millennials within a year. Bloomberg, 20. https://www.bloomberg.com/news/articles/2018-08- 20/gen-z-to-outnumber-millennials-within-a-year-demographic-trends.
Moorman, R. H., Blakely, G. L., & Niehoff, B. P. (1998). Does perceived organizational support mediate the relationship between procedural justice and organizational citizenship behavior? Academy of Management Journal, 41(3), 351-357. https://doi.org/10.5465/256913
Niehoff, B. P., & Moorman, R. H. (1993). Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior. Academy of Management Journal, 36(3), 527-556. https://doi.org/10.2307/256591
Niehoff, B. P., Moorman, R. H., Blakely, G., & Fuller, J. (2001). The influence of empowerment and job enrichment on employee loyalty in a downsizing environment. Group & Organization Management, 26(1), 93-113. https://doi.org/10.1177/1059601101261006
Ocampo, L., Acedillo, V., Bacunador, A. M., Balo, C. C., Lagdameo, Y. J., & Tupa, N. S. (2018). A historical review of the development of organizational citizenship behavior (OCB) and its implications for the twenty-first century. Personnel Review, 47(4), 821-862. https://doi.org/10.1108/pr-04-2017-0136
Organ, D. W., & Ryan, K. (1995). A meta-analytic review of Attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology, 48(4), 775-802. https://doi.org/10.1111/j.1744-6570.1995.tb01781.x
Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington Books.
Organ, D. W., & Konovsky, M. (1989). Cognitive versus affective determinants of organizational citizenship behavior. Journal of Applied Psychology, 74(1), 157-164. https://doi.org/10.1037/0021-9010.74.1.157
Ozkan, M., & Solmaz, B. (2015). The changing face of the employees-generation Z and their perceptions of work (a study applied to university students). Procedia Economics and Finance, 26, 476-483. https://doi.org/10.1016/s2212-5671(15)00876-x
Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individual-and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 94(1), 122-141. https://doi.org/10.1037/a0013079
Rajput, S., Singhal, M., & Tiwari, S. (2016). Job satisfaction and employee loyalty: A study of academicians. Asian Journal of Management, 7(2), 105. https://doi.org/10.5958/2321-5763.2016.00015.9
Rodriguez, M., Boyer, S., Fleming, D., & Cohen, S. (2019). Managing the next generation of sales, Gen Z/Millennial cusp: An exploration of grit, entrepreneurship, and loyalty. Journal of Business-to-Business Marketing, 26(1), 43-55. https://doi.org/10.1080/1051712x.2019.1565136
Sadeghi, G., Ahmadi, M., & Yazdi, M. T. (2016). The relationship between organizational citizenship behavior and organizational performance (Case study: Agricultural Jihad organization of Mazandaran province). Problems and Perspectives in Management, 14(3), 317-324. https://doi.org/10.21511/ppm.14(3-si).2016.03
Schroth, H. (2019). Are you ready for gen Z in the workplace? California Management Review, 61(3), 5-18. https://doi.org/10.1177/0008125619841006
Shi, Y., Xie, J., Zhou, Z. E., Tang, H., & Ma, H. (2019). Family supportive supervisor behaviors and work engagement: A social information processing perspective. Current Psychology, 41(1), 347-359. https://doi.org/10.1007/s12144-019-00574-6
Singh, A. P. & Dangmei, J. (2016). Understanding the
generation Z: the future workforce. South-Asian
Journal of multidisciplinary studies, 3(3), 1-5. https:// www.researchgate.net/publication/305280948_UNDERSTANDING_THE_GENERATION_Z_THE_FUTURE_WORKFORCE
Singh, D. A., & Dangmei, J. (2016). Understanding generation Z: The future workforce. South-Asian Journal of Multidisciplinary Studies, 3(3), 1-5. https://www.researchgate.net/publication/305280948_UNDERSTANDING_THE_GENERATION_Z_THE_FUTURE_WORKFORCE
Subramanian, K.R. (2017). The Generation gap and employee relationship. International Journal of Engineering and Management Research, 7(1), 59-67. https://www.researchgate.net/publication/321670836_The_Generation_Gap_and_Employee_Relationship
Tambe, S., & Shankar, M. (2014). A Study of organizational citizenship behaviour (OCB) and its dimensions: A literature review. International Research Journal of Business and Management, 1(1), 67-73. https://www.researchgate.net/publication/282239572_A_Study_of_Organizational_Citizenship_Behaviour_OCB_and_Its_Dimensions_A_Literature_Review
Tavakol, M., & Dennick, R. (2011). Making sense of Cronbach’s alpha. International Journal of Medical Education, 2, 53-55. https://doi.org/10.5116/ijme.4dfb.8dfd
Van Dyne, L., Graham, J. W., & Dienesch, R. M. (1994). Organizational citizenship behavior: Construct redefinition, measurement, and validation. Academy of Management Journal, 37(4), 765-802. https://doi.org/10.2307/256600
Vandenberghe, C., & Bentein, K. (2009). A closer look at the relationship between affective commitment to supervisors and organizations and turnover. Journal of Occupational and Organizational Psychology, 82(2), 331-348. https://doi.org/10.1348/096317908x312641
Wang, H., Lu, G., & Liu, Y. (2017). Ethical leadership and loyalty to supervisor in China: The roles of interactional justice and collectivistic orientation. Journal of Business Ethics, 146(3), 529-543. https://doi.org/10.1007/s10551-015-2916-6
Warner, M., & Zhu, Y. (2002). Human resource management 'with Chinese characteristics': A comparative study of the people's republic of China and Taiwan. Asia Pacific Business Review, 9(2), 21-42. https://doi.org/10.1080/13602380312331288610b
Wei, L. Q., Liu, J., Chen, Y. Y., & Wu, L. Z. (2010). Political skill, supervisor-subordinate guanxi and career prospects in Chinese firms. Journal of Management Studies, 47(3), 437-454. https://doi.org/10.1111/j.1467-6486.2009.00871.x
Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17(3), 601-617. https://doi.org/10.1177/014920639101700305
Wong, Y. T., Wong, C. S., & Ngo, H. Y. (2002). Loyalty to supervisor and trust in supervisor of workers in Chinese Joint Ventures: A test of two competing models. The International Journal of Human Resource Management, 13(6), 883-900. https://doi.org/10.1080/09585190210134264
Xin, K. K., & Pearce, J. L. (1996). Guanxi: Connections as substitutes for formal institutional support. Academy of Management Journal, 39(6), 1641-1658. https://doi.org/10.2307/257072
Yung Chou, S., Han, B., & Zhang, X. (2014). Effect of guanxi on Chinese subordinates' work behaviors: A conceptual framework. Asia-Pacific Journal of Business Administration, 6(1), 18-35. https://doi.org/10.1108/apjba-04-2013-0033
Zeinabadi, H., & Salehi, K. (2011). Role of procedural justice, trust, job satisfaction, and organizational commitment in organizational citizenship behavior (OCB) of teachers: Proposing a modified social exchange model. Procedia-Social and Behavioral Sciences, 29, 1472-1481. https://doi.org/10.1016/j.sbspro.2011.11.387
Zhang, H., & Agarwal, N. C. (2009). The mediating roles of organizational justice on the relationships between HR practices and workplace outcomes: An investigation in China. The International Journal of Human Resource Management, 20(3), 676-693. https://doi.org/10.1080/09585190802707482
Zhang, L., & Deng, Y. (2014). Guanxi with supervisor and counterproductive work behavior: The mediating role of job satisfaction. Journal of Business Ethics, 134(3), 413-427. https://doi.org/10.1007/s10551-014-2438-7
Zhang, L., Deng, Y., & Wang, Q. (2013). An exploratory study of Chinese motives for building supervisor-subordinate guanxi. Journal of Business Ethics, 124(4), 659-675. https://doi.org/10.1007/s10551-013-1899-4