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研究生: 林佳穎
Lin, Chia-Ying
論文名稱: 參考國效應對產品態度的影響
The Effect of Country-of-Reference on Product Attitude
指導教授: 王仕茹
Wang, Shih-Ju
口試委員: 黃恆獎
Huang, Heng-Chiang
潘令妍
Pan, Ling-Yen
王仕茹
Wang, Shih-Ju
口試日期: 2023/07/19
學位類別: 碩士
Master
系所名稱: 管理研究所
Graduate Institute of Management
論文出版年: 2023
畢業學年度: 111
語文別: 中文
論文頁數: 65
中文關鍵詞: 參考國效應自尊程度心理距離產品態度
英文關鍵詞: country-of-reference effect, self-esteem, psychological distance, product attitudes
研究方法: 準實驗設計法
DOI URL: http://doi.org/10.6345/NTNU202301423
論文種類: 學術論文
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  • 隨著網路科技的迅速發展,網路已成為人們獲取資訊的重要來源之一,消費者在進行購買前會先上網搜尋產品評價,品牌也越來越多地通過口碑行銷進行宣傳,因此產生了「參考國效應」,也就是將他國消費者的消費行為作為個體消費行為的參考框架。故本研究旨在驗證國際行銷中參考國效應的存在,以及探討是否消費者的內在心理因素會影響此效應的效果,以提供企業更有效的國際行銷策略。
    本研究採用準實驗法,在控制產品來源國下,驗證是否存在參考國效應,以及探討消費者的自尊程度和參考國的心理距離對參考國效應的影響。研究結果顯示,參考國的整體國家形象對產品態度具有正向影響,當參考國的整體形象越高,消費者對該產品的態度越正向。而消費者的自尊程度在參考國效應的框架下,並未對產品態度產生顯著影響。此外,消費者對參考國的心理距離也會影響參考國整體國家形象對產品態度的影響,心理距離越遠會削弱參考國效應,心理距離越近則會增強此效應。

    With the rapid development of internet technology, the internet has become an important source of information for people. Consumers often search for product reviews online before making a purchase, and brands increasingly rely on word-of-mouth marketing to promote their products. This gives rise to the concept of "country-of-reference effects," where consumers use the consumption behavior of consumers from other countries as a reference framework for their own consumption decisions. Therefore, the purpose of this study is to validate the existence of country-of-reference effects in international marketing and examine whether consumers' internal psychological factors influence the effectiveness of these effects, aiming to provide more effective international marketing strategies for businesses.
    This study adopts a quasi-experimental approach to control for the country of origin and verify the presence of country-of-reference effects. It also investigates the impact of consumers' self-esteem and psychological distance to the reference country on these effects. The results demonstrate that the overall national image of the reference country has a positive impact on consumers' product attitudes. As the overall image of the reference country increases, consumers' attitudes towards the product become more positive. However, consumers' self-esteem does not significantly affect product attitudes within the framework of country-of-reference effects. Additionally, consumers' psychological distance to the reference country influences the impact of the overall national image on product attitudes. Greater psychological distance weakens the country-of-reference effects, while closer psychological distance strengthens these effects.

    第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 4 第三節 研究流程 5 第二章 文獻探討 6 第一節 來源國效應 6 第二節 參考國效應 8 第三節 自尊程度 11 第四節 心理距離 14 第三章 研究方法 17 第一節 研究變數定義與衡量 17 第二節 前測設計與結果 21 第三節 正式實驗設計 24 第四章 研究結果 27 第一節 敘述統計分析 27 第二節 因素分析與信效度分析 28 第三節 研究變數操弄檢定 33 第四節 結構方程模式分析 38 第五章 結論與建議 40 第一節 研究發現 40 第二節 理論貢獻與實務意涵 41 第三節 研究限制 41 第四節 未來研究方向 42 參考文獻 43 附錄一 前測問卷 49 附錄二 正式實驗問卷(組別一) 59

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