Employee job satisfaction is of dire concern to organizations utilizing human capital.
Although numerous factors contribute to employee job satisfaction, researchers often
dedicate their approach to this problem by focusing on internal organizational influences.
However, this study proposed to examine the influences of customer feedback, work
motivation and supervisor support on employees’ job satisfaction. The study collected 313
valid questionnaires from Hawaii’s business, public and nonprofit service industry employees
working face-to-face with customers and clients. Statistical methods used to answer and test
research questions included Pearson’s correlation analysis and one-way ANOVA using SPSS
21. Analysis of moment structures (AMOS) was used for structural equation modeling
(SEM) to test the five hypotheses of this research. Statistical analysis results show support all
five hypotheses. Customer feedback, work motivation and supervisor support were all found
to positively influence job satisfaction. Additionally, customer feedback as well as supervisor
support indicate to positively influence work motivation.

Employee job satisfaction is of dire concern to organizations utilizing human capital.
Although numerous factors contribute to employee job satisfaction, researchers often
dedicate their approach to this problem by focusing on internal organizational influences.
However, this study proposed to examine the influences of customer feedback, work
motivation and supervisor support on employees’ job satisfaction. The study collected 313
valid questionnaires from Hawaii’s business, public and nonprofit service industry employees
working face-to-face with customers and clients. Statistical methods used to answer and test
research questions included Pearson’s correlation analysis and one-way ANOVA using SPSS
21. Analysis of moment structures (AMOS) was used for structural equation modeling
(SEM) to test the five hypotheses of this research. Statistical analysis results show support all
five hypotheses. Customer feedback, work motivation and supervisor support were all found
to positively influence job satisfaction. Additionally, customer feedback as well as supervisor
support indicate to positively influence work motivation.

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