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研究生: 張宣妮
Chang, Hsuan-Ni
論文名稱: AI面試系統及個人評估問卷對於人格特質評價之練習效應
The practice effect of AI interview system and personal assessment questionnaire on personality trait evaluation
指導教授: 孫弘岳
Suen, Hung-Yue
口試委員: 陳建丞 陳怡靜 孫弘岳
口試日期: 2021/10/26
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2021
畢業學年度: 109
語文別: 中文
論文頁數: 63
中文關鍵詞: 非同步視訊面試五大人格特質練習效應
英文關鍵詞: asynchronous video interviews, big five personality, practice effect
研究方法: 實驗設計法
DOI URL: http://doi.org/10.6345/NTNU202101757
論文種類: 學術論文
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  • 隨著互動式資訊技術的迅速發展,非同步視訊面試因其快速且便利的特性,已更加被企業所接受並使用,透過結合人工智慧及機器學習的技術,即可分析個人的五大人格特質。同時,也有研究證實人格特質能夠預測未來職場表現,但應徵者是否能過不斷的練習,來改變過去常被企業使用的自我評估問卷或是人工智慧面試系統所分析出的人格特質?若是求職者可以透過練習改變測評結果,表示求職者能夠扭曲該測評方式的效度,該測評方式也不具信度。
    因此,本研究將探討以自我評估問卷及人工智慧面試兩種方式在評估人格特質,受試者所展現的練習效應。評估人格特質自我評估問卷與人工智慧評估人格特質之間,何者具有更高的可靠性。
    本研究採用準實驗研究法,研究對象為個案公司中的120位企業內部員工。結果顯示,如果應徵者多次的接受問卷調查,回答內容很有可能可以被刻意操弄,甚至因為多次的練習,營造出更為不同的結果,導致結果的與實際狀況不相符;而受試者在人工智慧面試評估系統上,完成前後兩次的非同步視訊面試,所得到的人格特質分析結果,皆沒有產生顯著的變化,顯示出了一致性的得分。因此,當面試官使用人工智慧面試系統分析應徵者的人格特質時,可以獲得更加真實的結果。

    Face-to-face employment interviewing is a widely used selection method to identify a job candidate’s personality traits and interpersonal communication skills that are critical criterion for predicting job performance. Other than verbal content, most of interviewers observe a job candidate’s nonverbal responses, and utilized the cues to judge the candidate’s personality traits and communication skills.
    However, face-to-face interviewing is limited by time and place. Therefore, more and more companies use asynchronous video interviews (AVIs) as an alternative method because AVIs allow the job candidates to answer pre-established questions through a webcam and mobile devices. As advance in artificial intelligence (AI), AVIs enable with AI agent are increasingly adopted as a new automatic interview process by employers.
    Many job applicants may persist to retake the testing for raise the opportunity to get the job offers. One the one hand the retesting policy merits the procedural justice in personnel selection; on the other hand, it may be a concern for test-retest reliability. Thus, this project aims to examine whether job applicants may change their results through constant practice and retake tests. Applicants may retake the test in order to raise the opportunity to get the job offers.
    Using new technology and passing appropriate training can enhance the applicant’s control and change of personality traits during the video interview. However, to best of our knowledge, there is no empirical study has been conducted to examine whether such training or practice can allow humans to affect the performance of video interviews by changing their behavior.
    Accordingly, this study will examined whether the applicant’s assessed personality traits would be changed in test-retest interval change and evaluated the practice effects between traditional self-reported personality traits, other-reported and AI-assessed personality traits. The implications of this study results will be discussed in the conference for improvement and development of industrial education in AI.

    第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 4 第三節 名詞解釋 5 第二章 文獻探討 9 第一節 人格特質對於面試之影響 9 第二節 人格特質自我評估的練習效應 10 第三章 研究設計與實施 15 第一節 研究架構 15 第二節 研究假設 17 第三節 研究對象 19 第四節 研究方法 20 第五節 研究工具 30 第六節 研究處理與分析 31 第七節 研究步驟 32 第四章 結果與討論 35 第一節 信度與效度分析 35 第二節 相依樣本T檢定 37 第五章 結論與建議 41 第一節 結論 41 第二節 實務管理意涵 43 第三節 研究限制與未來研究建議 44 參考文獻 47 一、中文部份 47 二、外文部份 47 附錄 53 附錄一 人格特質問卷 55 附錄二 非同步錄影面試題目 58 附錄三 研究參與者知情同意書 59

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