研究生: |
劉莉薇 Liu, Li-Wei |
---|---|
論文名稱: |
探討外送平台商業模式對餐飲業的影響-是否為餐飲業的神隊友? Discuss the Impact of Food Delivery Business Models on the Catering Industry Are you a Great Teammate in the Catering Industry? |
指導教授: |
印永翔
Ying, Yung-Hsiang |
口試委員: |
印永翔
Ying, Yung-Hsiang 何宗武 Ho, Tsung-Wu 楊淑珺 Yang, Shu-Chun |
口試日期: | 2024/05/24 |
學位類別: |
碩士 Master |
系所名稱: |
高階經理人企業管理碩士在職專班(EMBA) Executive Master of Business Administration |
論文出版年: | 2024 |
畢業學年度: | 112 |
語文別: | 中文 |
論文頁數: | 73 |
中文關鍵詞: | 外送平台 、餐飲業 、數位轉型 、自助服務科技 、創新擴散理論 、科技接受模型 |
英文關鍵詞: | food delivery platform, catering industry, digital transformation, self-service technology, innovation diffusion theory, technology acceptance model |
研究方法: | 調查研究 、 半結構式訪談法 |
DOI URL: | http://doi.org/10.6345/NTNU202400677 |
論文種類: | 學術論文 |
相關次數: | 點閱:323 下載:11 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
外送平台的興起對餐飲業產生了重大影響。本論文旨在探討外送平台商業模式對餐飲業的影響,從不同方面分析其帶來的影響以及相應的挑戰與機會;首先,外送平台的出現顯著改變了餐飲業的傳統經營模式,透過外送平台,餐廳可以擴大其服務範圍,吸引更多顧客,提高業績;同時,消費者也可以享受到更便利、多元的用餐方式,提高了消費滿意度,然而,外送平台也給餐飲業帶來了一些挑戰。外送平台收取的佣金和服務費用對餐廳的利潤造成了壓力;其次,外送平台的存在使得餐廳更加依賴於第三方平台,失去了對自身業務的掌控權,此外,外送過程中可能出現的食品質量問題也給餐廳帶來了風險;儘管如此,外送平台也為餐飲業帶來了機會,透過外送平台,餐廳可以擴大知名度,吸引更多新客戶,同時,外送平台也提供了數據分析等工具,幫助餐廳更好地了解顧客需求,優化經營策略。
總體來說,外送平台商業模式對餐飲業產生正向的幫助,餐飲業者應積極應對這些變化,制定相應的經營策略,平衡好利益與風險,以迎接產業的新挑戰。
The rise of food delivery platforms has had a significant impact on the catering industry. This paper aims to explore the impact of the business model of food delivery platforms on the catering industry, and analyze its impact and corresponding challenges and opportunities from different aspects; first, food delivery platforms The emergence of food delivery has significantly changed the traditional business model of the catering industry. Through the delivery platform, restaurants can expand their service scope, attract more customers, and improve performance; at the same time, consumers can also enjoy more convenient and diversified dining methods, improving However, food delivery platforms also bring some challenges to the catering industry. The commissions and service fees charged by delivery platforms have put pressure on restaurants’ profits; secondly, the existence of delivery platforms makes restaurants more dependent on third-party platforms and loses control of their own business. In addition, there may be problems during the delivery process. Food quality issues also bring risks to restaurants; nevertheless, delivery platforms also bring opportunities to the catering industry. Through delivery platforms, restaurants can expand their visibility and attract more new customers. At the same time, delivery platforms also It provides data analysis and other tools to help restaurants better understand customer needs and optimize business strategies.
Generally speaking, the business model of food delivery platforms has a positive impact on the catering industry. Catering operators should actively respond to these changes, formulate corresponding business strategies, and balance interests and risks to meet new challenges in the industry.
KEMP, S. (2023). DIGITAL 2023: GLOBAL OVERVIEW REPORT. D. G. D. Insights. https://datareportal.com/reports/digital-2023-global-overview-report
MIC資策會產業情報研究所. (2024, 2024/2/22). 【外送大調查】. MIC資策會產業情報研究所. Retrieved 2024/3/2 from https://mic.iii.org.tw/news.aspx?id=663
Statista. (2019). Revenue of the online food delivery market worldwide from 2017 to 2028, by segment. S. R. Department. https://www.statista.com/statistics/1170631/online-food-delivery-market-size-worldwide/
李怡蓁、孫以倫、陳麗婷. (2021). 疫情下全球餐飲商模及科技創新. 經濟部產業技術司. https://www.moea.gov.tw/MNS/doit/industrytech/IndustryTech.aspx?menu_id=13545&it_id=365
李智明, & 陳貞君. (2022). 應用 AHP 探討消費者選擇餐飲外送平台之關鍵因素. 東吳經濟商學學報(104), 47-80.
林聖偉, & 陳光瞬. (2020). 餐飲業採用自助服務科技決策之研究 [A study on the Self-service Technology Adoption Decision of Hospitality Industry]. 中原體育學報(14), 39-46. https://doi.org/10.6646/cypej.202007_(14).0004
楊晨欣. (2019). 外送 App 全球十強是誰?經濟規模多大?一圖看美食外送市場的未來. 經理人未來商務產業焦點. https://www.managertoday.com.tw/articles/view/58594
洪聖宏. (2024, 2024/3/1). 2024台灣餐飲業趨勢觀察. Retrieved 2024/3/5 from https://www.digiknow.com.tw/knowledge/65e03c2ba07c2
經濟部統計處. (2023a, 2023/3/6). 111年餐飲業營業額及年增率雙創歷年新高. 經濟部統計處. Retrieved 202/3/2 from https://www.moea.gov.tw/Mns/dos/bulletin/Bulletin.aspx?kind=9&html=1&menu_id=18808&bull_id=11322
經濟部統計處. (2023b). 112年批發、零售及餐飲業經營實況調查報告. 經濟部統計處. https://www.moea.gov.tw/Mns/dos/content/ContentLink.aspx?menu_id=9431
經濟部統計處. (2023c, 2023/3/6). 產業經濟統計簡訊《422》111 年餐飲業營業額及年增率雙創歷年新高. Retrieved 2024/2/23 from https://reurl.cc/5vp53R
經濟部統計處. (2024, 2024/3/25). 113年2月批發、零售及餐飲業營業額統計. 經濟部統計處. Retrieved 2024/3/26 from https://www.moea.gov.tw/Mns/dos/bulletin/Bulletin.aspx?kind=8&html=1&menu_id=6727&bull_id=16038
胡自立. (2024). 2023年外送服務使用經驗調查. 財團法人資訊工業策進會產業情報研究所. https://mic.iii.org.tw/AISP/ChartS?docid=PPT1130105-1
葉卉軒. (2024). 去年CPI增2.5% 近15年次高 連兩年超過通膨警戒線. In 經濟日報.
謝宜儒, 石. (2023). 餐飲業發展趨勢(2023年). 台灣趨勢研究股份有限公司. https://www.twtrend.com/trend-detail/food-and-beverage-service-activities-2023/
財團法人台灣網路資訊中心. (2023). 2023台灣網路報告. 財團法人台灣網路資訊中心. https://report.twnic.tw/2023/
邱桂珍. (2023). 新冠肺炎疫情前後台灣餐飲業消費付費模式比較 [Comparison of Catering Consumption Patterns in Tainan City Before and After the Covid 19 Epidemic]. 全球管理與經濟, 19(1), 61-70. https://doi.org/10.6565/jgme.202306_19(1).0005