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研究生: 周根主
論文名稱: 網路折價券發放形式對於消費者知覺價值、知覺風險及使用意願的影響
指導教授: 王仕茹
學位類別: 碩士
Master
系所名稱: 大眾傳播研究所
Graduate Institute of Mass Communication
論文出版年: 2004
畢業學年度: 92
語文別: 中文
論文頁數: 120
中文關鍵詞: 網路折價券發放頻率網站互動性資訊豐富程度知覺價值知覺風險使用意願
論文種類: 學術論文
相關次數: 點閱:239下載:7
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  • 本研究的目的在於了解網路折價券的呈現方式,對消費者所產生的影響,即網路折價券的促銷頻率、商店資訊的豐富程度、網站的互動性,會如何影響消費者對於網路折價券的知覺獲得價值、知覺交易價值、知覺風險與使用意願。
    本研究以實驗法進行研究,以網路書店的網路折價券進行實驗,總共有三個自變數:網路折價券的促銷頻率(高/低)、商店資訊的豐富程度(高/低)、網站的互動性(高/低),三個中介變數:知覺獲得價值、知覺交易價值及知覺風險,依變數為網路折價券使用意願,每個自變數各有兩種操弄水準,共八組實驗組別,每組30位受測者,總計240位受測者。
    實驗結果以LISREL進行分析,結果發現網路折價券發放頻率對於知覺獲得價值沒有影響;商店資訊豐富程度對於知覺獲得價值有正向的影響,對知覺風險有負向的影響;網站互動性對於知覺風險有正向的影響;在檢驗中介變數的結果中,發現知覺獲得價值對網路折價券使用意願有正向的影響,知覺風險對於網路折價券有負向的影響。整體來說,對於影響網路折價券使用意願最重要的因素為商店資訊豐富程度。

    目 錄 壹、 緒論………………………………………………………………………1 第一節 研究動機…………………………………………………………....1 第二節 研究目的…………………………………………………………....5 第三節 研究範圍…………………………………………………………....6 貳、 文獻探討…………………………………………………………………7 第一節 傳統折價券與網路折價券………………………………………….7 第二節 折價券的消費者使用行為…………………………………………15 第三節 網路折價券的發放型式對消費者使用意願的影響………………28 參、 研究方法…………………………………………………………………37 第一節 研究架構…………………………………………………………….37 第二節 變數的操作型定義與衡量問項…………………………………….41 第三節 實驗設計…………………………………………………………….54 肆、 結果分析與討論………………………………………………………..61 第一節 樣本結構…………………………………………………………….61 第二節 操弄檢驗…………………………………………………………….69 第三節 整體模型分析與假說檢定………………………………………….73 伍、 結論與建議………………………………………………………………81 第一節 研究結論…………………………………………………………….81 第二節 學術及實務管理上的意涵………………………………………….84 第三節 研究限制與未來研究建議………………………………………….86 參考書目 附錄 附錄一:實驗網站(高發放頻率、高商店資訊、高網站互動) 附錄二:實驗網站(低發放頻率、低商店資訊、低網站互動) 附錄三:實驗問卷 圖 目 錄 圖2-1 交易效用理論架構…………………………………………………..23 圖2-2 Monroe提出之知覺參考價格、知覺品質、獲得價值、交易價值與知覺價值的模式……………………………………………………………….25 圖3-1 本研究之概念性架構圖…………………………………………….40 圖3-2 高發放頻率之網路折價券………………………………………….56 圖3-3 低發放頻率之網路折價券………………………………………….57 圖4-1 LISREL分析模型…………………………………………………...74 圖4-2 LISREL實證模型…………………………………………………...77 表 目 錄 表2-1 傳統折價券與網路折價券功能比較表……………………………12 表3-1 本研究之研究假說………………………………………………….39 表3-2 折價券的贖回通路………………………………………………….41 表3-3 研究變數的定義與衡量問項整理表………………………………50 表3-4 實驗網站組別說明表……………………………………………….54 表4-1 樣本性別分佈表…………………………………………………….61 表4-2 樣本年齡分佈表…………………………………………………….62 表4-3 樣本學院分佈表…………………………………………………….62 表4-4 樣本年級分佈表…………………………………………………….62 表4-5 樣本是否有網路購物經驗分析……………………………………63 表4-6 樣本是否有使用網路折價券進行購物的經驗分析……………..63 表4-7 樣本是否有在網路書店購物的經驗分析………………………...63 表4-8 樣本是否有使用網路折價券在網路書店購物的經驗分析……..63 表4-9 樣本接觸網路時間分佈表………………………………………….64 表4-10 樣本平均每週上網時間分佈表…………………………………..64 表4-11 樣本平均每月購書金額分佈表…………………………………..65 表4-12 各組接觸網路時間、購書支出金額及年齡樣本平均數與標準差…………………………………. ……………………………………………....66 表4-13 各組接觸網路時間、購書支出金額及年齡樣本變異數分析….67 表4-14 各組接觸網路時間、購書支出金額、年齡與實驗變數之相關分析…………………………………. ……………………………………………....68 表4-15 構面信度表………………………………………………………....69 表4-16 網路折價券發放頻率各水準之樣本平均數與標準差…………..70 表4-17 網路折價券發放頻率操弄之t檢定………………………………70 表4-18 商店資訊豐富程度各水準之樣本平均數與標準差……………..71 表4-19 商店資訊豐富程度操弄之t檢定…………………………………71 表4-20 商店資訊豐富程度各水準之樣本平均數與標準差……………..71 表4-21 商店資訊豐富程度操弄之t檢定…………………………………72 表4-22 模型之潛在變數表…………………………………………………73 表4-23 整體模型係數表(一)…………………………………………...75 表4-24 整體模型係數表(二)…………………………………………...76 表4-25 整體模型之適合度…………………………………………………76 表4-26 假說檢定表………………………………………….....................78

    中文部分
    李秉倫(2000)。《折扣深度、產品屬性與促銷情境對品牌評價與購買意願影響之研究》。銘傳大學研究管理科學研究所碩士論文。
    姜佩德(2001)。《網路互動程度與訊息涉入度對商業網站廣告效果的影響》。 世新大學傳播研究所碩士論文。
    徐慧婷(2000)。《計劃行為理論之應用-以電子折價券為例》。國立成功大學企業管理學系碩士論文。
    許嘉恩(2000)。《購物行為因素與網際網路購物接受度之關係研究─以行動電話為例》。淡江大學國際貿易學系碩士論文。
    葉展彰(2000)。《電視廣告、折價券的發放與兒童對速食餐廳品牌態度及消費意願之 相關研究》。世新大學觀光學系碩士論文。
    蔡淑如(1999)。《新聞網站互動性功能設計與使用者感知行為之初探—以聯合新聞網為例》。國立交通大學傳播研究所碩士論文。
    蔡鴻文(2000)。《價格促銷頻率、幅度與外部參考價格對消費者行為的影響》。國立臺灣大學商學研究所碩士論文。
    羅弘偉(2002)。《電子折價券使用行為之研究》。國立中山大學企業管理學系碩士論文。
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