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研究生: 胡馬努
Grasso, Emanuele
論文名稱: Influence of Intercultural Communication Competencies on Cross-Cultural Adjustment, Job Satisfaction and Intention to Stay of White-Collar Foreign Workers in Taiwan
Influence of Intercultural Communication Competencies on Cross-Cultural Adjustment, Job Satisfaction and Intention to Stay of White-Collar Foreign Workers in Taiwan
指導教授: 葉俶禎
Yeh, Chu-Chen
口試委員: 葉俶禎
Yeh, Chu-Chen
陳淑媛
Chen, Shu-Yuan
王群孝
Wang, Chun-Hsiao
口試日期: 2024/07/17
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2024
畢業學年度: 112
語文別: 英文
論文頁數: 82
英文關鍵詞: Taiwan, White-collar foreign workers, Expatriates, Intercultural communication competence, Cross-cultural adjustment, Intention to stay
研究方法: 調查研究
DOI URL: http://doi.org/10.6345/NTNU202401759
論文種類: 代替論文:專業實務報告(專業實務類)
相關次數: 點閱:92下載:0
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  • In recent years Taiwan has had to start facing the increasingly serious issue of depopulation, exploring solutions to tackle it. Attracting foreign talent to work on the island has therefore become one of the most pressing crucial strategies of the country. However, attracting is only one part of it and retention happens to be just as important. Previous studies have focused on similar situations in nearby states such as South Korea or Japan or when conducted in Taiwan, the attention was pointed at specific groups such as cram schools English teachers or immigrant blue-collar workers. This research, on the other hand, is aimed at the population that is so precious to Taiwan at the moment, the white-collar expatriates. In particular, the study engaged in the understanding of those conditions and dynamics that might prompt a foreign white-collar worker in Taiwan to quit his position. The study was conducted through a quantitative study, with a self-administered questionnaire that produced 256 valid responses.
    The analysis involved software tools such as IBM SPSS Statistics 23, IBM SPSS AMOS, and IBM SPSS Process. The results showed how three components of Intercultural Communication Competence (Host Country Language Proficiency, English Use in the Workplace, Social Interactions with host country nationals) have significant positive relationships with Cross-Cultural Adjustment, as well as Intention to Stay. Besides, data supported the existence of a positive mediating effect from Cross-Cultural Adjustment and Job Satisfaction in the relationship between the three components of Intercultural Communication Competence mentioned above and Intention to Stay. In every occasion in which the fourth component of Intercultural Communication Competence, Indirect Communication, was employed no hypothesis of positive relationship or mediation was supported. Given the saliency of this topic, the outcome of the following study might equip Taiwanese companies interested in hiring foreign workers with significant practical contributions, as much as to foreign workers themselves.

    ABSTRACT………………………………………………………………………………...….I TABLE OF CONTENTS……………………………………………………………………...II LIST OF TABLES………………………………………………………………………........IV LIST OF FIGURES……………………………………………………………………………V CHAPTER I INTRODUCTION………………………………………….…………………..1 Research Background………………………………………………………………….1 Problem Statement……………………………………………………………………..2 Research Purpose………………………………………….…………………………...3 Research Questions………………………………………………………………….....4 Significance of the Study……………………………………………………………....4 Definition of Terms………………………………………………………………….....5 CHAPTER II LITERATURE REVIEW………………………………………………………7 White-collar Foreign Workers…………………………………………………………7 Intercultural Communication Competence….…………………………………..……9 Cross-Cultural Adjustment………………….…………………………………..……12 Relationship between ICC and CCA………...……………………………………….13 Job Satisfaction…………. ………………………………………………………..….14 Relationship between CCA and JS……..……………………………...……………..15 Intention to Stay………………….………………………………………………...…16 Relationship between JS and ItS……………………………………………………...18 Relationship between ICC and ItS…………………………………………….……...19 The mediating role of CCA and JS………….………………………………………..20 CHAPTER III METHODOLOGY…………………………………………………………..23 Research Approach……………………………………………………………...……23 Research Framework……………………………………………………………...…..23 Research Hypothesis……………………………………………………………...…..24 Research Procedure……………………………………………………………….…..25 Sampling and Data Collection………………………………………..………………26 Measurements…………………………………………………………………….…..27 Demographic Variables………………………………………………………………32 Control Variables……………………………………………………………………..32 Data Analysis………………………………………………………………………....33 Validity and Reliability……………….………………………………………………33 CHAPTER IV RESULTS AND FINDINGS………………………………………………..39 Sample Demographic Analysis……………………………………………………….39 Correlation Among Variables…………………………………………………………40 Hypothesis Testing……………………………………………………………………44 CHAPTER V CONCLUSIONS AND RECOMMENDATIONS….………………………..57 Conclusions………………………...…….…………………………………………...57 Discussion…………………………...…………….………………………………….58 Theoretical Implications……………...…………………………....…………………60 Practical Implications…………………...……………………………………………60 Limitations and Future Research Suggestions……………………………………….61 REFERENCES……………..…..……………………………………………………………..63 APPENDIX A. QUESTIONNAIRES...………………………………………………………77

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