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研究生: 許元瑄
Hsu, Yuan-Shiuan
論文名稱: 文化智商與工作滿意度的關係:外派人員政治技巧當作調節變項
The Relationship Between Cultural Intelligence and Job Satisfaction: Expatriate’s Political Skill as a Moderator
指導教授: 林怡君
Lin, Yi-Chun
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2016
畢業學年度: 104
語文別: 英文
論文頁數: 54
中文關鍵詞: 文化智商政治技巧工作滿意度
英文關鍵詞: cultural intelligence, political skill, job satisfaction
DOI URL: https://doi.org/10.6345/NTNU202204005
論文種類: 學術論文
相關次數: 點閱:130下載:31
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  • Globalization encourages individuals across the nation to find a job outside the country. It offers a big opportunity for people in enterprises to interact with foreign workers. Expatriates require cultural intelligence (CQ) to work in a cross-cultural organization, and also need political skills to support them in building networks and acquiring assistance, so that they can adjust very well to their life overseas. The aim of this paper was to explore the impact of CQ on job satisfaction among expatriates. This study also sought to explore the moderating effect of political skill on the relationship between CQ and job satisfaction. The target population of the study is expatriates working in Taiwan. The expatriates should have worked in Taiwan for at least three months as white-collar workers (e.g. teacher, lawyer, engineer, managers, etc.). Data were collected from 302 expatriates in Taiwan by using paper-based questionnaires and online questionnaires. The results indicated that cultural intelligence is positively associated with job satisfaction. However, this study also showed that expatriates with higher levels of political skill and cultural intelligence had the lowest levels of job satisfaction. On the contrary, expatriates with higher levels of cultural intelligence but lower levels of political skill tended to have the highest levels of job satisfaction.
    Keywords: Cultural intelligence, political skill, job satisfaction

    Globalization encourages individuals across the nation to find a job outside the country. It offers a big opportunity for people in enterprises to interact with foreign workers. Expatriates require cultural intelligence (CQ) to work in a cross-cultural organization, and also need political skills to support them in building networks and acquiring assistance, so that they can adjust very well to their life overseas. The aim of this paper was to explore the impact of CQ on job satisfaction among expatriates. This study also sought to explore the moderating effect of political skill on the relationship between CQ and job satisfaction. The target population of the study is expatriates working in Taiwan. The expatriates should have worked in Taiwan for at least three months as white-collar workers (e.g. teacher, lawyer, engineer, managers, etc.). Data were collected from 302 expatriates in Taiwan by using paper-based questionnaires and online questionnaires. The results indicated that cultural intelligence is positively associated with job satisfaction. However, this study also showed that expatriates with higher levels of political skill and cultural intelligence had the lowest levels of job satisfaction. On the contrary, expatriates with higher levels of cultural intelligence but lower levels of political skill tended to have the highest levels of job satisfaction.
    Keywords: Cultural intelligence, political skill, job satisfaction

    TABLE OF CONTENTS ACKNOWLEDGEMENT I ABSTRACT II TABLE OF CONTENTS III LIST OF TABLES V LIST OF FIGURES VI CHAPTER I INTRODUCTION 1 Background of the Study 1 Problem Statement 3 Study Purpose 4 Research Questions 5 Definition of Key Terms 5 CHAPTER II LITERATURE REVIEW 7 Expatriates in Taiwan 7 Cultural Intelligence 8 Job Satisfaction 9 Cultural Intelligence and Job Satisfaction 10 Political Skill 13 The Moderating Role of Political Skill 14 CHAPTER III METHODOLOGY 19 Hypothesis 20 Sample 20 Data Collection Process 20 Questionnaire Design 21 Measurement 21 Control Variables 24 Data Analysis 25 Pilot Test 28 CHAPTER IV RESULTS AND FINDINGS 31 Descriptive Statistics 31 Correlation and Reliability Analysis 33 Confirmatory Factory Analysis (CFA) 34 Regression Analysis 34 CHAPTER V DISCUSSION AND CONCLUSION 39 Cultural Intelligence and Job Satisfaction 39 Political Skill as Moderator 40 Implications for Research 40 Implications for Practice 41 Limitations of the Study 42 Future Research Suggestions 43 REFERENCES 45   LIST OF TABLES Table 3.1. The Cultural Intelligence (CQ) Scale 22 Table 3.2. The Job Satisfaction Scale 23 Table 3.3. The Political Skill Scale 24 Table 3.4. Descriptive Statistics for Pilot Study 29 Table 3.5. Mean, Standard Deviation, Correlation and Reliability for Pilot Study 30 Table 4.1. Descriptive Statistics 32 Table 4.2. Mean, Standard Deviation, Correlation, and Reliability 33 Table 4.3. Results of Confirmatory Factory Analysis 34 Table 4.4. Results of Hierarchical Regression Analysis for Hypothesis 1 36 Table 4.5. Result of Hierarchical Regression Analysis for Hypothesis 2 37 Table 4.6. Results of Hypotheses Testing 37   LIST OF FIGURES Figure 3.1. Research framework 19 Figure 4.1. The interaction of cultural intelligence and political skill on job satisfaction 38

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