簡易檢索 / 詳目顯示

研究生: Karen Rocío Castellanos Gossmann
Karen Rocío Castellanos Gossmann
論文名稱: The Role of Culture in the Acceptance of Online Social Networks’ for Organizational Staffing Activities by HR Practitioners
The Role of Culture in the Acceptance of Online Social Networks’ for Organizational Staffing Activities by HR Practitioners
指導教授: 葉俶禎
Yeh, Chu-Chen
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2013
畢業學年度: 101
語文別: 英文
論文頁數: 102
英文關鍵詞: Online social networks, TAM, culture, HR practitioner
論文種類: 學術論文
相關次數: 點閱:90下載:24
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • This research was based on the Technology Acceptance Model (TAM), which theorized on how perception of a system’s usefulness, ease of use and other’s influence affect the intention to use a system. The system in question is online social networks. The role of culture as a moderator was studied. The effect of perceived usefulness, perceived ease of use, and subjective norms on HR practitioners’ behavioral intention to use online social networks in their staffing activities were studied, with Hofstede´s dimensions of culture as moderators. HR practitioners in Taiwan, India, Spain and Guatemala were the target sample of this study. Contact information was gathered through company websites or through the researcher’s online and personal social networks. Respondents were asked to complete an online questionnaire to assess both their espoused cultural values and their perception toward online social networks for staffing activities. A total of 101 valid responses were collected for data analysis. Partial least square structural equation modeling techniques were used to test study hypotheses. Results indicated that, as hypothesized, the TAM model was effective in explaining HR practitioners’ behavioral intention to use online social networks for staffing activities. In addition, uncertainty avoidance was found to moderate the relationship between perceived usefulness as well as perceived ease of use and behavioral intention. Power distance also was found to moderate the relationship between subjective norms and behavioral intention. On the contrary, espoused masculinity/femininity and individualism/collectivism values were not found to moderate any of the relationships hypothesized.

    This research was based on the Technology Acceptance Model (TAM), which theorized on how perception of a system’s usefulness, ease of use and other’s influence affect the intention to use a system. The system in question is online social networks. The role of culture as a moderator was studied. The effect of perceived usefulness, perceived ease of use, and subjective norms on HR practitioners’ behavioral intention to use online social networks in their staffing activities were studied, with Hofstede´s dimensions of culture as moderators. HR practitioners in Taiwan, India, Spain and Guatemala were the target sample of this study. Contact information was gathered through company websites or through the researcher’s online and personal social networks. Respondents were asked to complete an online questionnaire to assess both their espoused cultural values and their perception toward online social networks for staffing activities. A total of 101 valid responses were collected for data analysis. Partial least square structural equation modeling techniques were used to test study hypotheses. Results indicated that, as hypothesized, the TAM model was effective in explaining HR practitioners’ behavioral intention to use online social networks for staffing activities. In addition, uncertainty avoidance was found to moderate the relationship between perceived usefulness as well as perceived ease of use and behavioral intention. Power distance also was found to moderate the relationship between subjective norms and behavioral intention. On the contrary, espoused masculinity/femininity and individualism/collectivism values were not found to moderate any of the relationships hypothesized.

    TABLE OF CONTENTS Abstract I Table of Contents………………………………………………………………………… II List of Tables IV List of Figures VI CHAPTER I INTRODUCTION 1 Background of the Study 1 Statement of the Problem 2 Rationale 3 Purpose 4 Research Questions 5 Scope of the Study 6 Contribution of the Study 6 Definition of Terms 7 CHAPTER II LITERATURE REVIEW 9 A New Technology: The Online Social Networks 9 Social Networks and HR 10 The Technology Acceptance Model 13 The Cultural Construct 17 Technology Acceptance and Culture 20 Development of Hypotheses 21 CHAPTER III METHODOLOGY 29 Research Framework 29 Hypotheses 30 Research Procedure 32 Research Design 33 Sample Setting 34 Measurement 34 TAM 34 Culture 36 Data Collection 39 Sample Profile 40 Data Analysis Procedure 42 CHAPTER IV DATA ANALYSIS AND RESULTS 61 Correlation Analysis 61 Model Testing in PLS 64 CHAPTER V CONCLUSIONS AND DISCUSSIONS 81 Conclusions 81 Discussion 83 Research Implications 84 Practical Implications 85 Limitations 86 Future Research Suggestions 88 REFERENCES 91 APPENDIX: QUESTIONNAIRE 97 LIST OF TABLES Table 2.1 TAM Moderators…………………………………………….....................16 Table 3.1 Hofstede’s five dimensions of culture and its given scores….....................34 Table 3.2 TAM Questionnaire Scales………………………………………….…….35 Table 3.3 Culture Questionnaire Scales………………………………………….......37 Table 3.4 Descriptive Statistics of the sample (N=101)……….……….....................41 Table 3.5 Rotated Component Matrix TAM……………………….………………...45 Table 3.6 Rotated Component Matrix Hofstede’s Cultural Dimensions……..……...46 Table 3.7 Original CFA results: evidence of opposite loadings on BI………………48 Table 3.8 Descriptive Statistics, Factor Loadings, Composite Reliability, AVE and Items of Studied Construct BI1……...........................................50 Table 3.9 Descriptive Statistics, Factor Loadings, Composite Reliability, AVE and Items of Studied Construct BI1……………...............................................52 Table 3.10 Factor Loading and Cross-Loadings among the variables BI1…...…........55 Table 3.11 Factor Loading and Cross-Loadings among the variables BI2…...…........56 Table 3.12 Cronbach’s Alpha…………...……………………………………..……...58 Table 3.13 Overview of AVE and Discriminant Validity Testing Among the Constructs BI1………………………………………………………………………...59 Table 4.1 Means, Standard Deviations and Correlation Coefficients…...…………..63 Table 4.2 Path Coefficients, T-statistics for Hypothesis 1 to 3 BI1………..………..65 Table 4.3 Path Coefficients, T-statistics for Hypothesis 1 to 3 BI2………..………..65 Table 4.4 Path Coefficients, T-statistics for Hypothesis 4 Model BI1…………........66 Table 4.5 Path Coefficients, T-statistics for Hypothesis 4 Model BI2…………........66 Table 4.6 Path Coefficients, T-statistics for Hypothesis 5a Model BI1…..……........67 Table 4.7 Path Coefficients, T-statistics for Hypothesis 5a Model BI2…..……........68 Table 4.8 Path Coefficients, T-statistics for Hypothesis 5b Model BI1………..........69 Table 4.9 Path Coefficients, T-statistics for Hypothesis 5b Model BI2………..........69 Table 4.10 Path Coefficients, T-statistics for Hypothesis 5c Model BI1…,…….........70 Table 4.11 Path Coefficients, T-statistics for Hypothesis 5c Model BI2…,…….........70 Table 4.12 Path Coefficients, T-statistics for Hypothesis 6 Model BI1…………........71 Table 4.13 Path Coefficients, T-statistics for Hypothesis 6 Model BI2…………........72 Table 4.14 Path Coefficients, T-statistics for Hypothesis 7a Model BI1…..……........73 Table 4.15 Path Coefficients, T-statistics for Hypothesis 7a Model BI2…..……........73 Table 4.16 Path Coefficients, T-statistics for Hypothesis 7b Model BI1…..……........74 Table 4.17 Path Coefficients, T-statistics for Hypothesis 7b Model BI2…..……........74 Table 4.18 Path Coefficients, T-statistics for Hypothesis 7c Model BI1…..……........75 Table 4.19 Path Coefficients, T-statistics for Hypothesis 7c Model BI2…..……........76 Table 4.20 Hypotheses Testing Results Summary……………………………………..77 LIST OF FIGURES Figure 3.1 Research Framework……………………………………………………..29 Figure 3.2 Research Procedure…………………………………………...………….33 Figure 4.1 Hypothesis 1-3 Model BI1…………………………………...…………..65 Figure 4.2 Hypothesis 1-3 Model BI2…………………………………...…………..65 Figure 4.3 Hypothesis 4 Model BI1……………………………………...…….…….67 Figure 4.4 Hypothesis 4 Model BI2……………………………………...…….…….67 Figure 4.5 Hypothesis 5a Model BI1…..………………………………...…….…….68 Figure 4.6 Hypothesis 5a Model BI2…..………………………………...…….…….68 Figure 4.7 Hypothesis 5b Model BI1…..………………………………...…….…….69 Figure 4.8 Hypothesis 5b Model BI2…..………………………………...…….…….69 Figure 4.9 Hypothesis 5c Model BI1…..………………………………...…….…….71 Figure 4.10 Hypothesis 5c Model BI2…..………………………………...…….…….71 Figure 4.11 Hypothesis 6 Model BI1……………………………………...…….…….72 Figure 4.12 Hypothesis 6 Model BI2……………………………………...…….…….72 Figure 4.13 Hypothesis 7a Model BI1…..………………………………...…….…….73 Figure 4.14 Hypothesis 7a Model BI2…..………………………………...…….…….73 Figure 4.15 Hypothesis 7b Model BI1…..………………………………...…….…….75 Figure 4.16 Hypothesis 7b Model BI2…..………………………………...…….…….75 Figure 4.17 Hypothesis 7c Model BI1…..………………………………...…….…….76 Figure 4.18 Hypothesis 7c Model BI2…..………………………………...…….…….76 Figure 4.19 Hypotheses Testing Summary Model BI1……………………………….79 Figure 4.20 Hypotheses Testing Summary Model BI2……………………………….79

    REFERENCES
    Aladwani, A. M. (2003). Guest Editorial for special issue on IT management in the Middle East. Information Technology & People, 16(1), 7-8.
    Alavi, M. & Henderson, J. C. (1981). An evolutionary strategy for implementation a decision support system. Management Science, 27, 1309-1323.
    Alexa.com, (2009). Alexa Top 500 Sites. Retrieved August 27, 2012 from http://www.alexa.com/topsites
    Athavaley, A. (2007). Job references you can’t control. The Wall Street Journal, Eastern Edition. Retrvieved February 12th, 2013 from http://online.wsj.com/public/article/SB119085046508840665.html
    Bailey, J. E. & Pearson, S. W. (1983). Development of a tool for measuring and analyzing computer user satisfaction. Management Science, 29, 530-545.
    Bergkvist, L., & Rossiter, J. R. (2007). The predictive validity of multiple-item versus single-item measures of the same constructs. Journal of marketing research, 175-184.
    Bowen, W. (1986). The Puny Payoff from Office Computers. Fortune May 26, 20-24.
    Boyd, D. M. (2007), Why youth (heart) social network sites: The role of networked publics in teenage social life, in MacArthur Foundation Series on Digital Learning-Youth, Identity, and Digital Media Volume, David Buckingham, Ed. Cambridge, MA: MIT Press.
    Cassidy, J. (2006). Me media. The New Yorker, 82(13), 50-59.
    Careerbuilder.com, (2012). Thirty-seven percent of companies use social networks to research potential job candidates, according to new CareerBuilder Survey. Retrieved November 27th, 2012 from http://www.careerbuilder.com/share/aboutus/pressreleasesdetail.aspx?id=pr691&sd=4%2F18%2F2012&ed=4%2F18%2F2099
    Churchill, G. A. J. (1979). A paradigm for developing better measures of marketing constructs. Journal of Marketing Research, 16, 64–73.
    Crocker, L. S., & Algina, J. (1986). Introduction to classical and modern test theory. Fort Worth, TX: Harcourt Brace Jovanovich.
    Daniel, L. (2005). From contact to contact: Social Networking on the Internet. Employment Management Today, 10(1).
    Davis, F. D. (1985). A technology acceptance model for empirically testing new end-user information systems: Theory and results. (Doctoral dissertation) Massachusetts Institute of Technology, Sloan School of Management.
    Davis, F. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-339.
    Davis, F., Bagozzi, R., & Warshaw, P. (1989). user acceptance of computer technology: A comparison of two theoretical models, Management Science 35(8), 982-1003.
    Davis. F. D. & Venkatesh, V. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46(2), 186-204.
    Davison, R., & Martinsons, M. G. (2003). Guest editorial to cultural issues and IT management: Past and present. IEEE Transactions on engineering Management, 50(1), 3-7.
    DeLone, W. & McLean, E. (1992). Information systems success: The quest for the dependent variable. Information Systems Research, 3(1), 60−95.
    Diamantopoulos, A., Sarstedt, M., Fuchs, C., Wilczynski, P., & Kaiser, S. (2012). Guidelines for choosing between multi-item and single-item scales for construct measurement: a predictive validity perspective. Journal of the Academy of Marketing Science, 40(3), 434-449
    Doherty, R. (2010) Getting Social with Recruitment. Strategic HR Review, 9(6), 11-15.
    Dorfman, P. W., & Howell, J. P. (1988). Dimensions of national culture and effective leadership patterns: Hofstede Revisited. Advances in International Comparative Management 3, 127-150.
    Erez, M., & Earley, P. (1993). Culture, self-identity, and work. Oxford: Oxford University Press.
    Evaristo, J., & Karahanna, E. (1998). The impact of privatization on organizational information needs: Lessons from the Brazilian telecommunications holding company. Information Technology & People, 11(3) 207-216.
    Facebook.com, (2013). About. Retrieved from https://www.facebook.com/facebook/info
    Fishebein, M., & Ajzen, I., (1975). Belief, attitude, intention and behavior: An introduction to theory and research. Reading, Massachusetts:.Addison-Wesley,
    Ford, D. P., Connelly, C. E., & Meister, D. B. (2003). Information systems research and Hofstede’s culture’s consequences. IEEE Transactions on Engineering Management, 50(1), 8-26.
    Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 39-50.
    Gallivan, M., & Srite, M. (2005). Information technology and culture: Identifying fragmentary and holistic perspectives of culture. Information and Organization, 15(4), 295-338.
    Geertz, C. (1973). The interpretation of cultures. New York: Basic.
    Ginzberg, M. J. (1981). Early diagnosis of MIS implementation failure: Promising results and unanswered questions. Management Science, 27, 459-478.
    Grubbs, M & Milne, G. (2010). Gender differences in privacy-related measures for young adult Facebook users. Journal of Interactive Advertising, 10(2), 28-45.
    Haenlein, M., & Kaplan, A. M. (2004). A beginner’s guide to partial least squares analysis. Understanding Statistics, 3(4), 283-297.
    Hachman, M. (2012, April 23). Facebook Now Totals 901 Million Users, Profits Slip. Retrieved from http://www.pcmag.com/article2/0,2817,2403410,00.asp August 4, 2012.
    Hair, J. F. Jr, Anderson, R.E., Tatham, R.L. & Black, W.C. (1998), Multivariate data Analysis (5th ed.). Upper Saddle River, New Jersey: Prentice-Hall.
    Hartwick, J., & Barki, H. (1994). Explaining the role of user participation in information systems use. Management Science 40(4), 440-465.
    Hasan, H. & Ditsa, G., (1994). The impact of culture on the adoption of IT: An interpretive study. Journal of Global Information Management, 7(1), 5-16.
    Hatcher, L. (1994). A step-by-step approach to using the SAS system for factor analysis and structural equation modeling. Cary, NC: SAS press.
    Henderson, A. & Bowley, R. (2010). Authentic dialogue? The role of “friendship” in a social media recruitment campaign. Journal of Communication Management, 14(3), 237-257.
    Hofstede, G. (1980). Culture's consequences: International differences in work-related values (Vol. 5). Beverly Hills, CA: Sage Publications, Incorporated.
    Hofstede, G. (2001). Culture's consequences: Comparing values, behaviors, institutions and organizations across nations. (2nd ed.). Thousand Oaks, CA: Sage Publications, Incorporated.
    Hofstede, G., & Bond, M. H. (1988). The Confucius connection: From cultural roots to economic growth. Organizational Dynamics, 16(4), 4-21.
    Hu, P. J., Chau, P. Y. K., Sheng, O. R. L., & Tam, K. Y. (1999). Examining the technology acceptance model using physician acceptance of telemedicine technology. Journal of Mangement Information Systems, 16(2), 91-112.
    Ives, B. & Jarvenpaa, S. (1993). Global business drivers: Aligning information technology to global business strategy. IBM Systems Journal, 32(2), 143-161.
    Karahanna, E., Straub, D., & Chervany, N. (1999). Information technology across time: A cross-sectional comparison of pre­adoption and post-adoption beliefs. MIS Quarterly, 23(2), 183-214.
    King, W., & He, J., (2006) A meta-analysis of the technology acceptance model. Information and Management, 43, 740–755.
    Kinnear, P., & Gray, C., (2000). SPSS for windows made simple, release 10. London, UK: Psychology Press, Taylor & Francis Group.
    Kluemper, D., & Rosen, P., (2009). Future employment selection methods: Evaluating social networking websites. Journal of Managerial Psychology, 24(6), 567-580.
    LinkedIn.com, (2012). About Us. Retrieved from http://www.linkedin.com/about-us
    Lory, B., (2010). Using Facebook to assess candidates during the recruiting process: Ethical implications. National Association of Colleges and Employers Journal, 71(1) 37-40.
    Matejkovic, J. E., & Matejkovic, M. E., (2006). Whom to hire: Rampant misrepresentations of credentials mandate the prudent employer make informed hiring decisions. Creighton Law Review, 39, 827.
    Marsh, H. W., Hau, K. T., Balla, J. R., & Grayson, D., (1998). Is more ever too much? The number of indicators per factor in confirmatory factor analysis. Multivariate Behavioral Research, 33, 181–220.
    Moore, D. S., McCabe, G.P., Duckworth, W. M., & Alwan, L.C., (2009). The Practice for business statistics: Using data for decisions (2nd. Ed.). New York: W.H. Freeman and Company.
    Morris, M.G., & Venkatesh, V., (2000). Age differences in technology adoptions decisions: Implications for a changing workforce. Personal Psychology, 53(2), 375-403.
    Murphy, D., (2007). Would you hire him? redOrbit.com, October 2007, S4-S7. Retrived September 3rd, 2012 from http://www.redorbit.com/news/technology/1119538/would_you_hire_him/
    Myers, M. D., & Tan, F. B., (2002). Beyond models of national culture in IS research. Journal of Global Information Management, 10(1), 24-32.
    Nasser, F., & Wisenbaker, J., (2003). A Monte Carlo study investigating the impact of item parceling on measures of fit in confirmatory factor analysis. Educational and Psychological Measurement, 63, 729–757.
    Nunnally, J. C., (1978). Psychomtietric theory, (2nd Ed.), New York, New York: McGraw-Hill.
    Pliskin, N., Romm, C., Lee, A. S., & Weber, Y., (1993). Presumed v. actual organizational culture: Managerial implications for implementation of information systems. The computer Journal, 36(2), 141-152.
    Ringle, C., Sarstedt, M., & Straub, D. (2012). Editors’ comments: A critical look at the use of PLS-SEM in MIS quarterly. MIS Quarterly (MISQ), 36(1), iii-xiv.
    Rose, G., Straub, D., (1998). Predicting general IT use: applying TAM to the Arab world. Journal of Global Information Management, 6, 39-46.
    Rossiter, J.R. (2002) The C-OAR-SF procedure for scale development in marketing. International Journal of Research in Marketing, 19(4), 305-335.
    Schein, E. H. (1986). Organizational Culture and leadership (2nd. ed.). San Francisco, CA: Jossey-Bass.
    Schein, E. H., (1994). Book Review. Cultures in organizations: Three perspectives. Administrative Science Quarterly, 39(2), 339-342.
    Sondergaard, M., (1994). Hofstede’s Consequences: A study of reviews, citations and replications. Organization Studies, 15(3), 447-456.
    Smith, W., & Kidder, D., (2010), You’ve been tagged! (Then again maybe not): Employers and Facebook. Business Horizons, 53, 491-499.
    Sproull, L., & Faraj, S., (1997). Atheism, sex, and databases: The net as a social technology. In Kiesler, S. (Ed), Culture of the Internet (pp. 35-51). London, UK: Taylor and Francis Group.
    Srite, M., and Karahanna, E., (2006). The role of espoused national cultural values in technology acceptance. MIS Quarterly, 30(3), 679-704.
    Szajna, B., (1996). Empirical evaluation of the revised technology acceptance model. Management Science 42(1), 85-92.
    Straub D., Keil M., & Brenner W., (1997) Testing the technology acceptance model across cultures: A three country study. Information & Management, 33, 1-11.
    Tayeb, M., (1994). Organizations and national culture: Methodology considered. Organization Studies, 15(3), 429-446.
    Taylor, S., & Todd, P., (1995). Understanding information technology usage: A test of competing models. Information Systems Research, 6(2), l44-176.
    Thompson, R. L., Higgins, C. A., & Howell, J. M., (1991). Personal computing: Toward a conceptual model of utilization. MIS Quarterly, 15(1), 124-143.
    Triandis, H. C. (1989). Cross-Cultural studies of individualism and collectivism. In Nebraska Symposium on Motivation. Cross-cultural perspectives: Current theory and research in motivation, 37, 41-133.
    Venkatesh, V. (1999). Creation of favorable user perceptions: Exploring the role of intrinsic motivation. MIS Quarterly, 23, 239-260.
    Venkatesh, V., & Davis, F. D., (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management science, 46(2), 186-204.
    Venkatesh, V., Morris, M.G., & Ackerman, P., (2000). A longitudinal field investigation of gender differences in individual information technology adoption decision-making processes. Organizational Behavior and Human Decision Processes 83(1), 33-60.
    Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D., (2003). User acceptance of information technology: Towards a unified view. MIS Quarterly, 27(3), 425-478.
    Vicknair, J., Elkersh, D., Yancey, K., & Budden, M., (2010). The use of social networking websites as a recruiting tool for employers. American Journal of Business Education, 3(11) 7.
    White, E., (2007). Theory and practice: Employers are putting new face on web recruiting. The Wall Street Journal, B3.
    Wu, M., (2006). Hofstede's cultural dimensions 30 years later: a study of Taiwan and the United States. Intercultural Communication Studies, 15(1), 33.
    Young, T. R., (1984). The Lonely Micro. Datamation, 30(4), 100-114.
    Zhao, S., Grasmuck, S., & Martin, J., (2008). Identity construction on Facebook: Digital empowerment in anchored relationships. Computers in Human Behavior, 24(5), 1816-1836.

    下載圖示
    QR CODE