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研究生: 錢恩才
Chien, En-Tsai
論文名稱: 群眾外包之雇主評價–美國財星500強企業於Glassdoor之評價研究
Crowdsourced employer ratings: An evidence of US Fortune 500 on Glassdoor
指導教授: 孫弘岳
Suen, Hung-Yue
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2019
畢業學年度: 107
語文別: 中文
論文頁數: 52
中文關鍵詞: 雇主品牌群眾外包網路口碑
DOI URL: http://doi.org/10.6345/NTNU201900909
論文種類: 學術論文
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  • 近年來,求職取向的社交網站的群眾外包強烈地影響了雇主品牌。這些社交網站,例如Glassdoor,允許求職者訪問過去或現任員工對於求職者預期雇主的評價。然而,員工評價的各種評級之間的關係仍不明確。本研究使用美國財星500強公司的樣本,收集並分析了員工的評價及對Glassdoor的評論。我們的研究結果說明,員工是否會向朋友推薦他們的公司語與整體雇主評價具有正相關;而文化和價值則是整體雇主評價的最佳預測因素。為進一步了解台灣的情況,以500強公司在台分公司為例,進行與Glassdoor相同問題的問卷調查的補充研究,而在台分公司的分析結果沒有展現出與本研究相同的趨勢。我們希望此研究結果可以幫助雇主用戶採用新的數位平台以支持他們的眾包雇主品牌,並藉由提升公司內部的文化與價值,更有效率地招募員工。

    The employer branding has been strongly influenced by crowdsourcing through job search oriented social networking sites (SNSs) in recent years. These SNSs, such as Glassdoor, allows job seekers to access current or ex-employees’ reviews on prospected employers. However, the relationships among various ratings of employee reviews are relatively unknown. Using a sample of US Fortune 500 companies, our study 1 extracted and analyzed both employees' explicit ratings and written comments on Glassdoor. Our evidences showed that whether or not employees would recommend their company to a friend was significantly related to overall rating, and we also found that culture & value was the best predictor for the overall employer rating. We also used one Taiwan branch of one of US Fortune 500 companies as a sub-sample to make a confirmatory examination based on the same questions used by Glassdoor as a supplement, however, the results had slightly different findings. We hope the study findings can help employer users be able to adopt the new digital platforms to support their crowdsourced employer branding, and accordingly recruit employees more efficiently by enhancing the culture and value of the company.

    目 錄 中文摘要 i ABSTRACT ii 目 錄 iii 表 次 v 圖 次 vi 第一章 緒 論 1 第一節 研究背景與動機 1 第二節 研究目的與問題 3 第三節 名詞釋義 7 第二章 文獻探討 8 第一節 雇主品牌 8 第二節 員工網路口碑(WeWOM) 10 第三節 Glassdoor 12 第三章 研究設計與實施 15 第一節 研究架構與研究假設 15 第二節 研究對象 16 第三節 研究程序 18 第四節 研究工具和信效度 20 第五節 統計分析 20 第四章 結果與討論 21 第一節 描述性統計分析 21 第二節 相關分析 25 第三節 迴歸分析 29 第四節 補充研究 32 第五章 結論與建議 37 第一節 研究發現 37 第二節 研究結論 39 第三節 研究限制與建議 40 參考文獻 42 一、中文部份 42 二、外文部份 42 三、網站部份 49 附錄 51

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    三、網站部份
    Fortune, 2017 World’s Most Admired Companies (2018). The rank of fortune 500 companies in 2017. Retrieved from
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    Glassdoor (2018, April 15 to May 7). The ratings of 2017 Fortune 500 companies. Retrieved from
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