簡易檢索 / 詳目顯示

研究生: 曾桂淑
Tseng, Kuei-Shu
論文名稱: 從顧客觀點探討新型態廣告模式對提升企業行銷力的效果 以C產業專業媒體為例
To Explore New Types of Advertising Model from The Customer Point of View to Enhance The Marketing Power of The Effect In Case C Industry Professional Media
指導教授: 沈永正
Shen, Yung-Cheng
學位類別: 碩士
Master
系所名稱: 高階經理人企業管理碩士在職專班(EMBA)
Executive Master of Business Administration
論文出版年: 2016
畢業學年度: 104
語文別: 中文
論文頁數: 70
中文關鍵詞: 創新競爭優勢客戶價值客戶滿意度
英文關鍵詞: Innivation, Competitive advantage, Customer value, customer satisfaction
DOI URL: https://doi.org/10.6345/NTNU202204972
論文種類: 學術論文
相關次數: 點閱:268下載:0
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報

本研究探討「從顧客觀點探討新型態廣告模式對提升企業行銷力的效果 -以C產業專業媒體為例」,透過蒐集資料,透過個案研究法、深度訪談法、文件資料分析、親身觀察法等方式進行探析,對C產業專業媒體運用創新廣告發展方式做出論述與分析,及討論其組織、經營管理、應用層面,做出剖析。
本研究的研究方法透過文獻檔案探討與深度訪談進行資料收集。研究歸納出創新廣告模式,是以透過持續性的改善組織的產品或服務,以增加組織在市場上的競爭,Bernacki(2001) 。並認知服務創新與關係行銷對客戶知覺價值在整個廣告模式中,佔有重要關鍵要素,並從這些構面著手進行研究、探討和聯結。此次研究以(Kotler 2000) (黃俊英 2000) (Bernacki 2001)多位學者提出的客戶滿意度,以及Johnson, Christensen and Kagermann (2008)所提出的客戶價值主張,以這兩個構面作為研究架構。並對C產業專業媒體個案研究所得所得內容做質性歸納,探討現況與發展。
本研究的研究發現與建議為:
一、 擴大專業媒體雜誌在半導體產業的客戶價值層面
二、 專業+商機+資源整合=競爭優勢
三、 與客戶結盟確能有效整合來延伸獲利與多贏局面
本研究發現,雜誌媒體可以憑借自身在讀者市場的廣泛影響力來建立一個新的延伸服務消費群體,同時與特定的群體客戶建立新的戰略夥伴關係。在數位匯流影音新浪潮中,專業媒體應朝向多角化經營,可為企業提升競爭優勢,創造新的獲利模式。

The purpose of this study is to investigate how competitive advantage enhanced by new type of advertising model: A case study on C media to explore new types of advertising model from the customer point of view to enhance the marketing power of the effect - in Case C industry professional media", through information gathered through case study method, depth interviews, analysis of documents, personal observation and other ways of, for C industry professional media advertising development using innovative ways to make discussion and analysis, and discussion of its organization, management, application level, to make analysis.

Methods study documents and archives through discussion and in-depth interviews conducted data collection. Study concludes innovative advertising model, is through the continuous improvement of the organization's products or services in order to increase competition in the market organization, Bernacki (2001). Cognitive and service innovation and customer relationship marketing in the perceived value of the entire advertising model, occupies an important key elements, and from these facets to undertake studies to explore and links. The study (Kotler 2000) (Englewood Cliffs 2000) ( Bernacki (2001) put forward a number of scholars customer satisfaction, as well as Johnson, Christensen and Kagermann (2008) proposed customer value proposition to these two facets as research framework. Institute and the professional media industry have obtained case C content make qualitative induction discussed the current situation and development.

Recommendations and findings of this study are:
1、Expand professional media magazines in the semiconductor industry, the level of
Custom values.
2、Profession+ Business+ Resource Integration= Competitive Advantage
3、Customers can really form an alliance to extend the effective integration of profit
Thus realizing “win-win”.

The study found that, by virtue of its extensive magazine media can influence readers in the market to create a new extended service consumer group, while establishing new strategic partnerships with specific groups of customers. In the new wave of digital audio and video convergence, the professional media should be directed to diversification, for enterprises to enhance their competitive advantage and create new profit models.

The result of study were that magazine media could established an extend service to group of customers by influence of public readers. Magazine media also could benefit customers to increase revenue through product sold and build up strategic partnership with specific customers.

中文摘要 2 Abstract 3 第一章 緒論 8 第一節 研究動機 8 第二節 研究目的 9 第三節 研究流程 10 第四節 研究範圍 11 第五節 論文架構 12 第二章 文獻探討 13 第一節 行銷 13 一、 行銷定義 13 二、 行銷策略 14 第二節 媒體廣告 16 第三節 國內外媒體雜誌現況 18 一、 美國 18 二、 台灣 19 第四節 創新 21 第五節 企業競爭優勢 23 一、 企業競爭優勢定義 23 二、 創新與競爭優勢 24 第三章 研究設計 26 第一節 研究問題與架構 26 一、 研究問題 26 二、 研究架構 26 (一) 客戶滿意度構面 28 (二) 客戶價值構面 29 (三) 研究觀念性架構 30 第二節 研究方法 31 一、 研究步驟 32 二、 深度訪談特點 33 第三節 訪談內容設計 34 第四章 個案研究 35 第一節 C雜誌背景資料 35 第二節 C雜誌客戶背景資料 37 第三節 個案訪談紀要 38 一、 訪談對象 38 二、 採訪大綱 39 三、 訪談整理 39 (一) 刊登廣告行銷動機? 39 (二) 傳統平面或是網路行銷規劃如何考量? 42 (三) 新型態行銷規劃,貴公司投入行銷參與意願 ? 44 (四) 刊登廣告的決策關鍵因素 45 第五章 結論與建議 47 第一節 研究發現 47 一、 專業媒體需要定位明確 47 二、 專業內容是生存之道 47 三、 異業結盟合作 48 四、 平面廣告與網路廣告的虛實結合 48 第二節 研究結論 49 一、 組織層面 49 (一) 專業媒體定位 49 (二) 引進人才 49 二、 經營管理層面 50 (一) 行銷是核心問題 50 (二) 客戶服務模式多樣化 50 (三) 開放合作,充分分工 51 三、 應用層面 51 (一) 市場導向、從客戶思考角度出發 51 (二) 結合新技術 51 第三節 研究建議 52 一、 擴大專業媒體雜誌在半導體產業的客戶價值層面 52 二、 專業+商機+資源整合=競爭優勢 52 三、 客戶結盟確能有效整合來延伸獲利與多贏局面 53 第四節 研究限制及後續研究之建議 55 參考文獻 56 附錄: 訪談逐字文稿 60

中文文獻
1.劉毅志等編著(民81),「廣告學」,國立空中大學,台北縣。
2.楊中方,民83,「廣告的心理原理」,二版一刷,台北:遠流出版社。
3.范惟翔,顧客知識管理、市場導向與行銷績效之關係研究,中正大學企業管理研究所碩士論文,民國90年。
4.董玉梅(2011)。投保人對人身保險圖文廣告傳單感受與產品滿意度之相關性研究。國立臺灣師範大學圖文傳播學系碩士論文。
5.黃俊英,2000,行銷管理─策略性的觀點,華泰文化事業公司出版。
6.鄭華清(2003),行銷管理,全華科技圖書,台北。
7.吳萬益、吳明(1993)中美日企業競爭優勢與經營策略之比較研究,成功大學企業管理研究所。
8.方世榮譯(2004)行銷學原理台北:東華。
9.鄒國慶(2003),持續競爭優勢:企業能力與環境的融合進化,吉林大學社會科學學報,第5期。
10.劉建偉、張正堂(2003),「過程導向的可持續競爭能力及其影響因素分析」,中國軟科學。
11.葉至誠、葉立誠,(1999)。研究方法與論文寫作。台北:商鼎文化出版社。
12.陳國明、彭文正、葉銀嬌、安然。傳播研究方法。頁313-315。新北市:威仕曼。

英文文獻
1.Alexander,R.S.(1963).MarketingDefinitions.Chicago:AmericanMarketingAssociation,p.9.
2.Arens,WilliamF,1996,ContemporaryAdvertising,6thedition,VonHoffmannPress,Inc.
3.Belch,G.E.andM.A.Belch,1999,“AdvertisingandPromotion:AnIntegrateMarketingCommunicationsPerspective,”4thEd,McGraw-Hill,NY,pp.53-155.
4.Mehta,A.(2000),“AdvertisingAttitudesandAdvertisingEffectiveness,”JournalofAdvertisingResearch,May∙June,pp.67-72.
5.PeterD.Bennetted.,(1988)DictionaryofMarketingTerms,ChicagoAmericanMarketingAssociation,2nded.,
6.PeterF.Drucker1991.Managingthenon-profitorganization:practicesandprinciples.
7.PeterDrucker(1973)Management:Tasks,Responsibilities,PracticeNewYork:Harper&Row
8.PeterF.Drucker(1998),InnivationandEntrepreneurship
9.PhilipKolter(2000)MarketingManagement10thed.UpperSaddleRiver,NJ:PrenticeHall
10.Kotler,P.(1988)Marketingmanagement:Analysis,planning,implementation,andcontrol.EnglewoodCliffs,NJ:PrenticeHall.
11.Kotler,P.(1991).MarketingManagement:Analysis,Planning,ImplementationandControl.EnglewoodCliffs,N.J:Prentice-HallInc.
12.M.E.Porter(1985),CompetitiveAdvantage)
13.Schumpeter,J.A.(1934),TheTheoryofEconomicDevelopment,MA,HarvardUniversityPress,
14.Drucker,P.F.(1985).Innovationandentrepreneurship:practiceandprinciples,London:Heinemann.
15.Holt,K.(1988).Theroleoftheuserinproductinnovation.Technovation,12(5),53-56.
16.Urabe,K.,Child,J.andKagono,T.(1988).InnovationandManagement:InternationalComparisons,NewYork:Gruyter.
17.Chacke,G.K.(1988).TechnologyManagement:ApplicationtoCorporateMarketedandMilitaryMissions.NewYork:Praeger.
18.Frankle,E.G.(1990).ManagementofTechnologicalChange,NY:Kluwer.
19.PorterM.E.(1990).TheCompetitiveAdvantageofNations,Macmillan,London.
20.Betz,F.(1993).StrategicTechnologyManagement.NewYork:McGraw-Hill.
21.Brown,ShonaL,Eisenhardt,KathleenM.,(1995).Productdevelopment:Pastresearch,presentfindings,andfuture.TheAcademyofManagementReview,20,343-352.
22.Afuah,A.(1998).Organizationalchange;Industrialmanagement;Corporations;Productmanagement;Strategicplanning;Finance.OxfordUniversityPress,NewYork.
23.Roach,I.andSager,C.(2000).EnablingInnovation:Leadership,tasks,andtools,QualityCongress.ASQCAnnualQualityCongressProceedings,Milwaukee,289.
24.Bernacki,E.(2001).BeyountheBuzzaboutInnovation.AssociationManagement,Washington,53(2),60-65.
25.CharlesRobertDarwin(1859),TheOriginofSpecies,Chap3.
26.Porter,MichaelE.(1980),“CompetitiveStrategy”,NewYork,NY:FreePress
27.MehrdadA.Baghai,StephenC.ColeyandDavidWhite,“TuringCapabilitiesintoAdvantages“TheMckinseyQuarterly,1999
28.Schendel&Hofer(1978),StrategicManagement:AnewViewofBusinessPolicyandPlanning(p.516)
29.Aaker,D.A.(1984).StrategicMarketManagement.NewYork,NY:Humanities.
30.MichaelE.Porter,1997,“CompetitiveStrategy:MeasuringBusinessExcellence”,HarvardBusinessSchool,Vol.1,No.2,pp.12-17.
31.Rogers,E.M.(1962).DiffusionofInnovations,NewYork:FreePressofGlencoe.
32.Schumpeter,J.A.(1934),TheTheoryofEconomicDevelopment,MA,HarvardUniversityPress,
33.PeterF.Drucker.InnovationandEntrepreneurship
34.RobertSolow.,“TechnicalChangeandtheAggregateProductionFunction”,ReviewofEconomicsandStatistics,Vol.39,pp.312-20,1957.
35.Howard,J.A.andJ.N.Sheth,TheTheoryofBuyerBehavior,NewYork:JohnWilleyandSons,1969.
36.Spreng,R.A.,S.B.MacKenzieandOlshavsky,R.W.(1996),“AReexaminationoftheDeterminantsofCustomerSatisfaction.”JournalofMarketing,60(July),15-32.
37.Yang&Peterson(2004).“CustomerPerceivedValue,Satisfaction,andLoyalty:TheRoleofSwitchingCosts.”Psychology&Marketing.
38.Hoest,V.andKnie-Andersen,M.(2004),Modelingcustomersatisfactioninmortgagecreditcompanies.TheInternational
39.Oliver,R.L.(1993).Contitive,affective,andattributebasesofthesatisfaction.JournalofCustomerResearch,20,418-430.D5:D7
40.Cronin&Taylor(1992).MeasuringServiceQuality:AReexaminationandExtension.JournalofMarketing,56(July):pp.55-68.
41.HowardandSheth,(1969),TheTheoryofBuyerBehavior.
42.Spreng,R.,S.Mechenzie,H.olshavsky.(1996).Re-examinationofdeterminantofcustomersatisfaction.JournalofMarketing
43.Slywotsky,A.J.(1996).Valuemigration:Howtothinkseveralmovesaheadofthecompetition.Boston:HarvardBusinessPress.
44.Woodruff,R.B.(1997).Customervalue:Thenextsourceforcompetitiveadvantage.JournaloftheAcademyofMarketingScience,25(2),139-153.
45.Ulaga,W.&Eggert,A.(2002).Customerperceivedvalue:Asubstituteforsatisfactioninbusinessmarket.JournalofBusiness&IndustrialMarketing,17(2/3),107-118.
46.Keane,T.J.&Wang,P.(1995).Applicationsforthelifetimevaluemodelinmodernmewspaperpublishing.JournalofDirectMarketing,9(2),59-66.
47.SpiteriJ.M.&Dion,P.A.(2004).Customervalue,overallsatisfaction,end-userloyalty,andmarketperformanceindetailintensiveindustries.IndustrialMarketingManagement,33(8),675-687.
48.Hawkes,V.A.(2000).Theheartofthematter:Thechallengeofcustomerlifetimevalue.CRMForumResources,13(1),2-10.
49.Kim,S.Y.,Jung,T.S.,Suh,E.H.,&Hwang,H.S.(2006).Customersegmentationandstrategydevelopmentbasedoncustomerlifetimevalue:Acasestudy.ExpertSystemswithApplications,31(1),101-107.
50.Han,S.H.,Lu,S.X.,&Leung,S.C.H.(2012).Segmentationoftelecomcustomersbasedoncustomervaluebydecisiontreemodel.ExpertSystemswithApplications,39(4),3964-3973.
51.Verhoef,P.C.&Donkers,B.(2001).Predictingcustomerpotentialvalueanapplicationintheinsuranceindustry.DecisionSupportSystems,32(2),189-199.
52.Chen,I.J.&Popovich,K.(2003).Understandingcustomerrelationshipmanagement(CRM):People,processandtechnology.BusinessProcessManagementJournal,9(5),672-88.
53.Gulati,R.&Bristow,D.(2005).Theimpactofrelationships-specificadaptationsandinformationexchangeonsalesagents'rolesalience.TheMarketingManagementJournal,15(1),126-139.
54.Eisenhordt,K.(1989).BuildingTheoriesfromCaseStudyResearch,AcademyofManagementReview,14(4),532-550.
55.Bonoma,T.V.(1985),“CaseResearchinMarketing:Opportunities,Problem,andaProcess”,JournalofMarketingResearch,Vol.22,No.2,May,pp.199-208.
56.Yin,R.(1989).Casestudyresearch:Designandmethods(Rev.ed.).NewburyPark,CA:SagePublishing.
57.OsterlohandB.Frey,(2000)“Motivation,knowledge,transfer,andorganizationalforms”,OrganizationScience538–50,11-5-2000.

無法下載圖示 本全文未授權公開
QR CODE