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研究生: 陳心月
Chen, Sin-Yue
論文名稱: 探討Instagram贊助廣告中廣告格式、廣告版位與個人化程度對消費者行為之影響
The Effects of Advertising Format, Advertisement Placement, and Personalization on Consumer Behavior on Instagram Sponsored Advertisements
指導教授: 林慧斐
Lin, Hui-Fei
口試委員: 蔣旭政
Chiang, Hsu-Cheng
游婉雲
Yu, Wan-Yun
林慧斐
LIN, Hui-Fei
口試日期: 2023/05/30
學位類別: 碩士
Master
系所名稱: 大眾傳播研究所
Graduate Institute of Mass Communication
論文出版年: 2023
畢業學年度: 111
語文別: 中文
論文頁數: 183
中文關鍵詞: Instagram贊助廣告廣告格式廣告版位個人化自我參照社群媒體廣告效果
英文關鍵詞: Instagram, sponsored advertisements, advertising format, advertisement placement, personalization, self-reference, social media, advertising effect
研究方法: 實驗設計法
DOI URL: http://doi.org/10.6345/NTNU202301204
論文種類: 學術論文
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  • 數位時代的快速革新不斷影響資訊傳遞與接收的方式,品牌與消費者之間的互動模式亦趨多元,而在廣大的社群媒體類型中,Instagram強調視覺展現的特性使其在社群行銷領域佔有一席之地,更在推出商家廣告服務後,從提供無償參與的社群媒體平台,逐步轉為結合電商銷售的平台。因此本研究以Instagram社群媒體平台作為研究背景,採2(廣告格式:圖像vs.影片)x 2(廣告版位:動態消息vs. Reels)x 2(廣告個人化程度:個人化vs.非個人化)的三因子組間實驗設計,探討三者在消費者觀看Instagram贊助廣告後,對消費者產生的廣告效果影響。
    本研究結果證實:(1)影片相較於圖像廣告格式更能引發消費者較佳之廣告注意力;(2)Reels相較於動態消息廣告版位更能引發消費者較佳之廣告注意力與廣告態度以及購買意願;(3)Instagram個人化廣告相較於非個人化廣告更能引發消費者較佳之廣告注意力與購買意願;(4)當觀看Reels廣告時,相較於圖像廣告格式,影片廣告格式更能引起消費者較佳之廣告態度與購買意願;(5)當Reels廣告版位搭配影片廣告格式時,相較於非個人化廣告,使用個人化廣告文案標語會引發消費者較佳的廣告注意力。

    The rapid innovation in the digital age affects how people send and receive information continuously, and the interaction modes between brands and consumers also turn more diverse. Among various social media, with the feature that emphasizes visual presentation, Instagram makes it more popular in social marketing. After the launch of merchant advertising services, Instagram gradually transforms from a social media platform that provides free participation to a platform with a combination of e-commerce sales.
    Based on the features of Instagram mentioned above, this study aims to take Instagram as the research background, adopting a two (advertising format: image vs. video) x two (advertisement placement: feed vs. Reels) x (advertising personalization degree: personalized vs. non-personalized) three-factor between-subject experimental design to explore the effect of the three factors on consumers' advertising effects after watching Instagram sponsored advertisements.
    The results of this study showed that: (1) Compared with image advertising, videos advertising generated more favorable advertising attention in consumers; (2) compared with advertising placement, Reels stimulated better advertising attention, attitude, and purchase intention in consumers; (3) compared with non-personalized advertisements, Instagram personalized advertising stimulated better advertising attention and purchase intentions in consumers; (4) when viewing Reels advertising, compared with image advertising, the video advertising stimulated better advertising attitude and purchase intention in consumers; (5) when Reels advertising matches the video advertising, compared with non-personalized advertising, the use of personalized advertising stimulated better advertising attention in consumers.

    第壹章 緒論 1 第一節 研究背景 1 第二節 研究動機與目的 5 第三節 研究問題 10 第貳章 文獻回顧 11 第一節 Instagram廣告 11 一、Instagram介紹與發展 11 二、Instagram廣告與銷售模式 15 三、Instagram上的贊助廣告 17 第二節 廣告格式 19 一、Instagram廣告格式與分類 19 二、圖像與影片 21 第三節 廣告版位 25 一、Instagram廣告版位與分類 25 二、Instagram動態消息與Reels 27 第四節 個人化廣告 31 一、個人化概念 31 二、個人化於網路環境的應用 32 三、自我參照與個人化廣告 35 第五節 社群媒體廣告效果及測量 38 一、廣告注意力 39 二、廣告記憶 40 三、廣告態度 41 四、購買意願 42 第六節 假設推導 43 一、廣告格式與廣告效果 43 二、廣告版位與廣告效果 44 三、廣告個人化程度與廣告效果 45 四、廣告格式與廣告版位之交互作用 46 五、廣告格式與廣告個人化程度之交互作用 47 六、廣告版位與廣告個人化程度之交互作用 48 七、廣告格式、廣告版位與廣告個人化程度及廣告效果 50 八、小結 51 九、其他研究問題 52 第參章 研究方法 55 第一節 研究架構 55 第二節 實驗設計與自變項定義及測量 56 一、實驗設計 56 二、自變項之操作型定義與測量 57 第三節 前測 63 一、刺激物設計 63 二、前測一:品牌選定 64 三、前測二:個人化廣告文案操弄確認 67 第四節 變數定義與測量 71 一、依變項之衡量 71 二、其他研究問題之衡量 75 第五節 主實驗刺激物之呈現與實驗程序 77 一、主實驗刺激物之呈現 77 二、實驗程序 85 第肆章 研究結果 86 第一節 樣本結構和敘述性統計 86 第二節 信度分析 89 第三節 正式實驗之操弄檢定 91 一、廣告格式操弄檢定結果 91 二、廣告版位操弄檢定結果 92 三、廣告個人化程度操弄檢定結果 92 第四節 研究假設之驗證 94 一、廣告格式對廣告效果之影響 96 二、廣告版位對廣告效果之影響 99 三、廣告個人化程度對廣告效果之影響 101 四、廣告格式與廣告版位對廣告效果之影響 104 五、廣告格式與廣告個人化程度對廣告效果之影響 107 六、廣告版位與廣告個人化程度對廣告效果之影響 110 七、廣告格式、廣告版位與廣告個人化程度對廣告效果之影響 111 第五節 研究問題之驗證 116 一、社群媒體使用強度對消費者之廣告效果之影響 116 二、發佈時間對消費者之廣告效果之影響 118 第六節 研究假設檢定及研究問題結果 120 第伍章 結論與建議 125 第一節 研究發現與討論 125 一、影片廣告格式相較於圖像廣告格式更能引發消費者較佳之廣告注意力 125 二、Reels廣告版位相較於動態消息廣告版位更能引發消費者較佳之廣告注意力、廣告態度、購買意願 127 三、Instagram個人化廣告相較於非個人化廣告更能引發消費者較佳之廣告注意力、購買意願 127 四、Instagram動態消息廣告版位搭配圖像廣告格式會引發消費者較佳之廣告態度 129 五、Instagram之Reels廣告版位搭配影片廣告格式會引發消費者較佳之廣告態度、購買意願 129 六、Instagram圖像廣告搭配非個人化廣告會引發消費者較佳之廣告態度 130 七、Instagram影片廣告格式搭配個人化廣告會引發消費者較佳之廣告注意力、廣告態度 132 八、Instagram之Reels廣告版位搭配影片廣告格式呈現與個人化廣告文案標語會引發消費者較佳之廣告注意力 133 九、Instagram社群媒體使用強度對廣告態度之影響 134 十、Instagram廣告的發佈時間對廣告態度之影響 135 第二節 學術貢獻與實務建議 136 一、學術貢獻 136 二、實務建議 136 第三節 研究限制 138 一、實驗進行過程之限制 138 二、實驗設計之限制 138 三、個人化定義之限制 139 第四節 未來研究方向與建議 140 一、探討文字於視覺呈現中的廣告內容與訊息量 140 二、探討加入Reels功能對廣告效果的影響 140 三、在社群媒體平台中的個人化廣告加入人格特質相關元素進行探討 140 參考文獻 142 附錄一:前測一問卷 166 附錄二:前測二問卷 172 附錄三:主實驗問卷 177

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