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研究生: 黃瀅芳
Huang, Ying-Fang
論文名稱: 大學教師與學生網路學術性資訊品質判斷研究
指導教授: 卜小蝶
Pu, Hsiao-Tieh
學位類別: 碩士
Master
系所名稱: 圖書資訊學研究所
Graduate Institute of Library and Information Studies
論文出版年: 2007
畢業學年度: 95
語文別: 中文
中文關鍵詞: 網路學術性資訊資訊品質資訊品質判斷資訊可信度
論文種類: 學術論文
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  • 全球資訊網(World Wide Web)自90年代初期發展至今,短短十五年間,資源成長速度與累積數量都十分驚人。加以網路搜尋工具易於使用、資訊取得便利成為許多人最常獲取資訊的管道。大專院校師生利用網路獲取學術或是課業上的資訊也成為一種常態,學術圖書館或是相關學術性資訊服務機構也著力發展電子資源的館藏。但是有別於學術性資訊服務機構所提供的電子資源,浩瀚網路世界中的數位資訊因缺乏過濾與認證的機制,充斥不正確、不值得信任等品質低落的資訊內容,若大專院校使用者沒有足夠能力使用適當的網路學術性資訊將導致產出的學術活動品質不佳。美國已有部分大專院校科系禁止學生使用維基百科(Wiki pedia)作為課業參考來源,原因在於經由眾人參與而產生的網路資訊仍存有不少錯誤,且無專責機構把關,將使得這些錯誤資訊為他人所用。

    網路學術性資訊品質已與大學生學術活動品質息息相關,網路學術性資訊品質判斷也成為一項重要課題。大學教師普遍認為學生判斷資訊品質能力不足,但是學生自認控制與過濾網路資訊的能力頗佳。因此本研究由大學生與大學教師判斷網路學術性資訊品質的準則與線索切入,剖析兩者的網路學術性資訊品質評估方式並深入分析其評估方式的異同,加以人口變項與學科領域的影響,期能得出網路學術性資訊品質全面性之評估以及了解兩者認知差距的原因以提供後續學生相關素養訓練及資訊服務提供之參考。

    研究發現,一、大學教師以「正確性」與「權威性」判斷準則為主,大學生則重視「正確性」、「完整性」與「可用性」;二、大學生與教師跟據資訊內容與來源之特徵判斷資訊品質,且分別運用多元彈性的判斷方式與連貫完整的技巧;大學生的人口變項及教師學科領域影響其資訊品質判斷線索之使用與認知。三、受試的大學生與大學教師在判斷網路學術性資訊品質的準則與線索選擇上幾近相同,主要原因在於資訊的表面特徵對於使用者的資訊品質認知產生直接的影響,因此不論是大學生或是大學教師都會選擇透露良好品質訊息的資訊特徵。另外,深入探討大學生與大學教師判斷資訊品質的內涵則了解到大學生思辯與批判的能力明顯不足。雖然知道判斷資訊品質的方式,大部分只根據資訊線索與特徵判斷資訊內容的品質,不如教師會多元思考、連貫剖析資訊內容,才能過濾與判斷出具有品質的資訊。

    第一章 緒論 1 第一節 研究動機與背景 1 第二節 研究目的與研究問題 5 第三節 研究範圍與限制 6 第四節 名詞解釋 7 第二章 文獻探討 9 第一節 資訊品質研究 9 第二節 網路學術性資訊使用研究 30 第三節 網路資訊品質判斷研究 36 第三章 研究設計 50 第一節 研究方法 50 第二節 研究工具 52 第三節 研究對象 58 第四節 研究實施與資料蒐集 59 第四章 大學生網路學術性資訊品質判斷 63 第一節 問卷施測與資料處理 63 第二節 人口背景及判斷準則與線索統計分析 63 第三節 人口變項與判斷準則及線索使用之關聯 74 第四節 資訊品質認知及資訊使用需求與建議 88 第五節 綜合討論 107 第五章 大學教師網路學術性資訊品質判斷 114 第一節 訪談對象與問卷樣本特性描述 114 第二節 大學教師網路資訊利用情形 116 第三節 學科領域資訊特質 121 第四節 大學教師對網路資訊品質認知 123 第五節 大學教師網路資訊品質判斷之方式 129 第六節 網路資訊品質判斷能力及培養 142 第六章 大學生與教師網路資訊品質判斷比較 148 第一節 網路資訊品質判斷準則之使用比較 148 第二節 網路資訊品質判斷之線索與方式 150 第三節 大學生與教師判斷能力之探討 154 第七章 結論與建議 158 第一節 結論 158 第二節 建議 166 附錄

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