簡易檢索 / 詳目顯示

研究生: 李世亮
論文名稱: 知識工作任務導向之知識建構的自我協調與心智模式形成研究
Self-Regulation and Mental Model Forming for Knowledge Worker’s Task-Oriented Knowledge Acquisition
指導教授: 吳美美
學位類別: 碩士
Master
系所名稱: 圖書資訊學研究所
Graduate Institute of Library and Information Studies
論文出版年: 2010
畢業學年度: 98
語文別: 中文
論文頁數: 243
中文關鍵詞: 知識建構心智模式自我協調認知發展社會認知發展
英文關鍵詞: knowledge acquisition, mental models, self-regulation, cognitive development, social cognitive development
論文種類: 學術論文
相關次數: 點閱:167下載:6
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 我們的營利與非營利的社會組職(包含政府組織),皆由擔負著不同的工作角色與任務的知識工作者所組成,而在變化快速的社會環境中,知識工作者藉由不同的資訊尋求的方式以滿足與克服其任務執行所需的資訊、知識與內涵,並確保其社會組職的運作順暢。知識工作者於任務執行時有兩種不同執行程序,一為依照其自身既有已建立的心智模式執行,也就是我們常說的經驗;另一則需經過不同的資訊尋求的方式與型態(包含網路搜尋、圖書館使用、詢問他人),才得以取得,這些新的資訊在經過不斷的使用後則會形成了知識工作者的知識與經驗,也就是說,當知識工作者不具備任務執行的經驗時,則須經由知識的建構才具備了解決問題與執行任務的能力。
    本研究的主要目的,在了解知識工作者,在知識建構期間的認知發展對於工作任務執行與其中的問題與困難的排除、以及進行生活中興趣主題任務執行時的影響,藉由探究個人任務執行時知識建構歷程的自我協調發展,了解個人自我協調的因素,本研究以半結構訪談方式,訪談了三種職務類別的知識工作者,分別為;(1)資訊專業類別、(2)教育專業類別、(3)規劃與推廣專業類別。
    本研究發現,個人在任務執行的知識建構歷程期間,其自我協調會受到目標、動機與其他因素的影響,而在自我協調的運作中會進行四個項目的協調程序,分別為(1)認知的協調、(2)方法的協調、(3)目標與動機的協調、(4)以及其他因素的協調。自我協調的因素除了目標與動機外,其它因素包含;(1)時效性、(2)情緒、(3)知識建構比重發展、(4)知識的分享方式。在進行知識建構以執行任務時,從社會情境中有經驗的他人尋求協助,以獲得問題解決的方式與活動的重要性與次序,會隨著任務的困難性而提升,個人會透過(1)同儕討論、(2)他人經驗詢問與模仿、(3)進修學習、(4)利用社群,四個活動來尋求社會情境的協助,以提升其知識建構與任務執行的成效。

    Knowledge workers play different roles in current for-profit and non-profit(including the government) organizations. They use different methods to seek information in fulfilling their needs for task implementation in a rapidly changing environment. Knowledge workers have two different procedures when performing
    tasks. One is the original mental model, also known as experience, and the different paths of information seeking and knowledge construction form the other one.
    Building on the major theories of mental model, approaches of knowledge acquisition, and individual and social cognitive development, this study aims to understand knowledge workers’ cognitive development in knowledge construction processes, and how motivation and self-regulation can affect and enhance knowledge acquisition. This research applied the semi-structured interview technique to elicit the experiences of knowledge workers who are from different social contexts, with different task implementation and histories of knowledge acquisition. A total of ten subjects are recruited and their jobs fall into the following three categories: (1) information professionals, (2) education professionals, (3) planning and promotion of professionals.
    The findings reveal goals, motivation and other issues in the task implementation process affect that self-regulation. The operation of self-regulation involves four procedures, (1) cognitive regulation, (2) method egulation, (3) regulation of goals and motivation and (4) the regulation of other factors. Except for the goals and motivation factors, other factors include (a) timeliness, (b) emotion, (c) knowledge acquisition development and (d) knowledge-sharing approach. When tasks are perceived more difficult during the implementation of tasks, it is more
    likely to seek help from experienced people within the social network to obtain information regarding problem-solving methods, task priorities and ordering. To
    enhance their knowledge acquisition and the task execution results, knowledge workers will seek help from the social environment by (a) peer discussions, (b) question-asking and imitation, (c) formal learning and (d) engagement with
    communities. The research findings suggest that knowledge workers could self improve their knowledge acquisition through self-regulation and mental model forming strategies. Evaluation and further examination of such strategies are proposed for future research.

    第一章 緒 論 第一章 緒 論 ...................................................................................................... 1 第一節 研究背景與動機 .............................................................................. 1 第二節 研究目的與研究問題 ...................................................................... 3 第三節 研究範圍與限制 .............................................................................. 5 第四節 名詞解釋 .......................................................................................... 5 第二章 文獻探討 .................................................................................................. 7 第一節 任務類型 .......................................................................................... 8 第二節 知識工作者的知識建構 ................................................................ 10 第三節 心智模式相關研究 ........................................................................ 14 第四節 個人認知與社會認知的自我協調 ................................................ 22 第五節 討論 ................................................................................................ 30 第三章 研究設計與實施 .................................................................................... 35 第一節 研究方法 ........................................................................................ 35 第二節 研究對象 ........................................................................................ 36 第三節 資料收集與整理 ............................................................................ 37 第四節 資料分析 ........................................................................................ 40 第五節 研究信效度討論 ............................................................................ 42 第四章 資料分析結果 ........................................................................................ 45 第一節 受訪者與工作類型簡介 ................................................................ 45 第二節 知識工作者任務執行的知識建構分析 ........................................ 54 第三節 知識工作者知識建構的心智模式形成分析 ................................ 75 第四節 知識工作者知識建構的自我協調因素 ........................................ 84 第五節 知識工作者的知識建構歷程分析 .............................................. 123 第五章 結論與建議 .......................................................................................... 139 第一節 結論 .............................................................................................. 139 第二節 對知識工作者和組織培訓的建議 .............................................. 155 第三節 未來研究建議 .............................................................................. 156 第四節 研究反思 ...................................................................................... 157 viii 參考文獻 .................................................................................................................. 159 中文部分 .......................................................................................................... 159 英文部分 .......................................................................................................... 160 附 錄 ...................................................................................................................... 163 附錄一 訪談大綱初稿 .................................................................................... 163 附錄二 訪談大綱修正版 ................................................................................ 164 附錄三 訪談稿轉錄原始資料 ........................................................................ 165 附錄四 受訪者的訪談結果分析匯整表 ........................................................ 212 附錄五 受訪者知識建構心智模式形成內容示意圖 .................................... 223 附錄六 受訪者任務執行知識建構的自我協調發展示意圖 ........................ 227 附錄七 本研究開放編碼 ................................................................................ 237

    中文部分
    Drucker, P. F. (2003)。杜拉克談未來管理(Managing for the future)(王嘉源、王柏鴻、羅耀宗譯)。臺北市:時報文化。(原作1990年出版)
    Babbie, E. (2004)。社會科學研究方法(The practice of social research.Thomson publishier)(李美華、李明寰、李承宇等譯)。臺北市:時英出版社。(原作2001年出版)
    Neuman, W. L. (2000)。社會科學研究方法-質化與量化取向(Social Research Methods: Qualitative and Quantitative Approaches)(朱柔若譯)。臺北市:揚智文化。(原作2000年出版)
    何光國 (1990)。圖書資訊組織原理。臺北市:三民。
    吳美美 (2008)。資訊心理學上課內容。
    林振春 (2000)。心智模式與學習型組織。成人教育,53,18-26。
    邱子恆 (2006)。知識管理與知識組織。臺北市:文華。
    黃湘武 (1980)。皮亞傑認知心理學與科學教育。科學教育雙月刊,37,12-17。
    黃湘武 (1993)。皮亞傑理論在科學教育上的應用研究。在杜祖貽編著,西方社會科學理論的移植與應用(頁53-62)。臺北市:遠流。
    程筑鈺(2008) 。從讀者的心智模式探討漫畫部落格的魅力。未出版之碩士論文,私立南台科技大學,臺南市。
    張馨文(2000) 。師院學生電化學心智模式之研究。未出版之碩士論文,國立台中師範學院國民教育研究所,臺中市。
    謝清俊(1996) 。公共資訊系統概說。在圖書館與資訊研究論文集(頁163),臺北市:漢美。
    謝宏賜(2000) 。以社會認知理論探討網路搜尋策略。未出版之碩士論文,國立中山大學資訊管理學系,高雄市。
    勤業管理顧問公司(Arthur Andersen Business Consulting)著 (2000)。知識管理的第一本書:運用知識管理提升企業核心能力(劉京偉譯)。臺北市:商周。(原作1999年出版)
    英文部分
    Abram, S. (1998). Post information age positioning for special librarians: is knowledge management the answer? In Knowledge Management: a New Competitive Asset. Washington, DC: SLA.
    Atkinson, R. C., & Shiffrin, R. M. (1971). The Control of Short-term Memory. Scientific American, 225, 82-90.
    Alavi, M. a. L., D. E. (2001). Review: Knowledge Management And Knowledge Management Systems: Conceptual Foundations And Research Issues. MIS Quarterly, 25(1), 107-133.
    Ausubel, D. P. (1968). Educational psychology:A cognitive viewpoint. New York: Rinehart & Winston.
    Beckman, T. (1997). Implementing the Knowledge Organization in Government. Paper and Presentation, 10th National Conference on Federal Quality.
    Bandura, A. (1977). Social Learning Theory. Prentice Hall: Englewood Cliffs, NJ.
    Bandura, A. (1982, February). Self-Efficacy Mechanism in Human Agency. American Psychologist, 37(2), 122-147.
    Bandura, A. (1986). Social Foundations of Thought and Action. Prentice Hall: Englewood Cliffs, NJ.
    Bandura, A. (1997). Self-efficacy: The exercise of control. New York: Freeman.
    Bandura, A. (1999). Social cognitive theory: An agentic perspective. Asian Journal of Social Psychology(2), 21-41.
    Bandura, A., & Cervone, D. (1986). Differential Engagement of Self-Reactive Influences in Cognitive Motivation. Organizational Behavior and Human Decision Processes(38), 92-113.
    Bandura, A., & Dweck, C. S. (1988). The Relationship of Conceptions of Intelligence and Achievement Goals to Achievement-Related Cognition, Affect, and Behavior: Manuscript Submitted for Publication.
    Davenport, T. H., & Prusak, L. (2000). Working Knowledge: Lightning Source Inc.
    Dervin, B. (1999). On studying information seeking methodologically: the implications of connecting metatheory to method. Information Process and Management.(35), 727-750.
    Drucker, P. F. (1993). Post-Capitalist Society. New York: Harper Collins.
    Drucker, P. F. (2003). Managing for the future: Brilliance Audio Lib Edn.
    Earl, B. (2004). The practice of social research: Thomson publishier.
    Frederick, W., & Edridge-Green. (1897). Memory and its cultivation. New York: D. APPLETON AND COMPANY.
    Gist, M. E., & Mitchell, T. R. (1992). Self-Efficacy: A Theoretical Analysis of its Determinants and Malleability. Academy of Management Review, 17(2), 183-211.
    Glynn, S. M., & Duot, R. (1995). Learning science in the schools:Research Reforming Practice. New Jersey: Lawrence Erlbaum Associates.
    Harris, B. (1996). Creating a knowledge centric information technology environment.
    Heyworth, R. M. (1988). Mental Representation of Knowledge for a Topic in High School Chemistry. Michigan: Bell & Howell Company.
    Huberman, A. M., & Matthew, B. M. (1994). Data Management and Analysis Methods.
    Huseman, R. C., & Goodman, J. P. (1998). Leading with knowledge: the nature of competition in the 21th century: Sage Publications.
    Johnson-Laird, P. N. (1983). Mental Models, Cambridge. MA: Harvard University Press.
    Johnson-Laird, P. N. (1989). Mental Models, In M. I. Posner(Ed.), Foundations of cognitive science. Cambridge, MA: MIT Press.
    Kenneth, C. (1943). The Nature of Explanation: CUP Archive.
    Lave, J. (1988). Cognition in Practice: Mind, mathematics, and culture in everyday life. Cambridge, UK: Cambridge University Press.
    Lave, J., & Wenger, E. (1990). Situated Learning: Legitimate Periperal Participation. In. Cambridge, UK: Cambridge University Press.
    Lofland, J., & Lofland, L. (1995). Analyzing Social Settings, (3rd ed). Belmont. CA: Wadsworth.
    McGrath, J. E. (1984). Groups: Interaction and Performance. Prentice Hall: Englewood Cliffs, NJ.
    Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science, 15, 14-37.
    Neisser, U. (1976). Cognition and reality: principles and implications of cognitive psychology‎: W H Freeman & Co (Sd).
    Norman, D. A. (1983). Some Observation on Mental Model. In a. A. L. Stevens, D. Gentner (Ed.), Mental Models (pp. 7-14). Hillsdale, NJ: Lawrence Erlbaum Associates.
    O’Connor, J., & Mcdermott, I. (1997). The Art of Systems Thinking: Essential Skill for Creativity and Problem Solving. San Francisco, CA: Thorsons Publish Co.
    Piaget, J. (1930). The Child’s Conception of the World. London: Routledge & Kegan Paul.
    Piaget, J. (1970). Science of Education and the Psychology of the Child. N.Y.: Orion Press.
    Quinn, J., P. Anderson, and S. Finkelstein. (1996). Managing Professional Intellect:Making the Most of the Best. Harvard Business Review.
    Richard, E. S. (1997). Using Functional Flow Diagrams to Enhance Technical Systems Understanding. Journal of Industrial Teacher Education, 34(2).
    Robert, G. (1993, Winter). A Proposed Model for Diagnosing Information Needs. School Library Media Quarterly, 21(2), 182-183.
    Rouse, W. B., & Morris, N. M. (1986). On Looking into the Black Box: Prospects and Limits in the Search for Mental Models. Psychological Bulletin, Washington.(100), 349-363.
    Strauss, A., & Juliet, C. (1994). Basics of Qualitative Research: Grounded Theory Procedures and Techniques: Sage Publications, Inc.
    Tampoe, M. (1993). Motivating Knowledge Workers-The Challenge for The 1990s. Long Range Planning, 26(3), 49-55.
    Vygotskiĭ., L. S., Rieber., R. W., Hall., M. J., & Aaron S. Carton. (1998). The Collected Works of L.S. Vygotsky.
    Williams, M. D., Hollan, J. D., & Stevens, A. L. (1983). Human Reasoning about a Simple Physical System. In D. G. A.L. Stevens (Ed.), Mental Model (pp. 131-151). NJ: Lawrence Erlbaum Associates.
    Wilson, T. D. (1981). On user studies and information needs. Journal of Documentation.(37), 3-15.
    Wilson, T. D. (1999, June). Models In Information Behaviour Research. Journal of Documentation, 55(3), 251-257.
    Wood, R., & Bandura, A. (1989). Social Cognitive Theory of Organizational Management. Academy of Management Review., 14(3), 361-384.
    Wood, R., Bandura, A., & Bailey. (1990). Mechanism Governing Organizational Performance in Complex Decision-Making Environments. Organizational Behavior and Human Decision Processes.(46), 181-201.
    Wood, R. E. (1986). Task Complexity: Definition of the Construct. Organizational Behavior and Human Decision Processes.(37), 60-82.

    下載圖示
    QR CODE