社會經濟和文化受到全球化變革影響，利害關係人對教育系統提出更高要求和績效責任，大學以重視內部品質和邁向國際化發展以回應其要求。本論文以問卷調查法之便利抽樣方式對北、中、南19間四年制大專校院之國際事務處人員進行施測，共發出175份問卷，共計蒐集到150份有效問卷（回收率85.7%）。並採個案研究法中的訪談對A校兩位一級主管與五位國際學生進行訪談，蒐集實徵資料探討高教學校中組織文化、全面品質管理與國際化之現況、相關情形與高教學校組織文化與全面品質管理對大學國際化之影響。研究者分析量化與質性資料後，得出如下結論：一、高教學校組織文化偏重生命共同體模式，但不利於全面品質管理與國際化發展。二、市場競爭模式、靈活創新模式之文化模式有助於全面品質管理與國際化發展。三、加強高教學校全面品質管理之運用可促發國際化發展。四、高教學校發展國際化之主動力不足。五、高教學校都採用全面品質管理治理國際化發展，即便學校沒有宣稱使用。六、高教學校國際化發展的深度和廣度不足。
研究者針對質化與量化研究結果提出以下建議：一、處室透過建立國際化品質指導手冊，觸動大學建立國際化意識並追求國際化成效之卓越；二、建置完整的國際化資訊平臺以利國際化宣傳及大數據分析；三、對偏重生命共同體模式大學之建議–建立競爭型策略與國際化法規；四、對偏重靈活創新模式大學之建議–建立線上付費課程籌措國際化專款，並建立國際化發展獎勵機制；五、對偏重市場競爭模式大學之建議–與國內外標竿學校交流，擴增領導者國際視野；六、對偏重層級節制模式大學之建議–蒐集建構國際化意見，並授權成員執行國際化業務的空間；七、領導者完備化質量兼具之國際化績效評估；八、各系融入國際化的視野進行教育品質培訓；九、成立推動大學國際化智囊團；十、進行小學、中學與大學國際化之本土與跨國縱貫研究。面對全球化帶來知識、經濟與勞動各方面的流動，研究者認為未來數十年關於大學國際化品質議題將於高教領域蓬勃發展。

The social economy and culture are being affected by the globalization revolution; as such, stakeholders have higher requirements and accountability for the education system. Higher education responds to their requirements by emphasizing internal quality and international development. This dissertation surveys the staff of the Office of International Affairs (OIA) of 19 four-year colleges in North, Central and South Taiwan by convenience sampling. A total of 175 questionnaires were sent out, and a total of 150 valid questionnaires were collected (a response rate of 85.7%). In addition, two first-level supervisors and five international students of a school were interviewed, and the data was collected to discuss the organization culture for total quality management and internationalization of higher education regarding Taiwanese situations, correlation and influence. After analyzing the quantitative and qualitative data, conclusions have been made as follows: (a) the organizational culture of higher education schools focuses more on clan culture, but it is not conducive to Total Quality Management and international development; (b) market culture and adhocracy culture are conducive to comprehensive quality management and international development; (c) strengthening the application of Total Quality Management in higher education can trigger international development; (d) the active force for the internationalization of higher education schools is insufficient; (e) higher education adopts total quality management to govern international development, even if the school does not claim to use it; and (f) the depth and breadth of the international development of higher education schools is insufficient.
The researcher makes the following recommendations: (a) through an international guidebook distinguishing different levels quality, the department/OIA triggers higher education schools to establish international awareness and pursue excellence in internationalization; (b) a complete international information platform needs to be established to facilitate international publicity and big data analysis; (c) suggestions for clan culture are proffered, in particular establishing competitive strategies and international regulations; (d) suggestions are made for adhocracy culture, such as establishing international payment online training courses to raise international funds and establishing an international development incentive mechanism; (e) suggestions are given for market culture, such as communicating with domestic and international benchmark universities to expand leaders’ international visions; (f) suggestions are also made for hierarchy culture, namely collecting and constructing international opinions and empowering members to implement international affairs; and (g) university leaders should establish qualitative and quantitative evaluation to assess internationalized activities/project performance.

中文部分
大學法（1994）。
大學法（1995）。
大學法（2015）。
大學評鑑法（1997）。
大學評鑑法（2006）。
國立A大學英語授課獎勵實施要點（2019）。
Ａ校（無日期）。關於我們。取自https://www.rcpet.Ａ校.edu.tw/aboutus.html
Ａ校（無日期）。Ａ校世界排名。取自http://www.acad.Ａ校.edu.tw/1page6/su
Ａ校秘書室公共事務中心（2017，4月）。全球最多外籍生大學 Ａ校全臺唯一上榜。取自
http://pr.Ａ校.edu.tw/news/index.php?mode=data&id=16700
A校秘書室公共事務中心（2019，7月）。優化師生國際移動力 A校主打全英語授課。取自
http://pr. A校.edu.tw/news/index.php?mode=data&id=18615
Ａ校教務處（無日期）。國際招生。取自http://www.aa.Ａ校.edu.tw/admiss/super_pages.php?ID=0admiss401
Ａ校國際與社會科學學院（無日期）。國際與社會科學學院簡介。取自http://iweb. Ａ校.edu.tw/ciss/ciss-ch-about-intro.htm
Ａ校進修推廣學院（無日期）。國際與兩岸交流。取自https://www.sce. Ａ校.edu.tw/home/international/
Ａ校學習科學跨國頂尖中心（無日期）。關於我們。取自http://www.irels. Ａ校.edu.tw/Origin.aspx
Ａ校華語文與科技研究中心（無日期）。計畫目標。取自http://top. Ａ校.edu.tw/CLTCB_3-1.html
Ａ校僑生先修部（無日期）。關於我們。取自http://www.nups. Ａ校.edu.tw/intro/super_pages.php?ID=intro1
A校國語教學中心（無日期）。中心簡介。取自https://mtc.A校.edu.tw/introduction.htm
方永泉（2010）。通識教育使人成為一個真正的人。通識在線，28，5。取自
http://www.chinesege.org.tw/geonline/html/page4/publish_pub.php?Pub_Sn=41
&Sn=929
王雅慧（2002）。高階主管全面品質管理信念之研究：以推行品質保證之大專校
院為例（未出版之碩士論文）。淡江大學教育政策與領導研究所，新北市。
江岷欽（1993）。組織分析。臺北市：五南圖書。
江岷欽（1994）。競值途徑在組織研究上之應用。中國行政，55，29-65。
池俊吉（2018）。107年度大學校院辦理校務評鑑重點說明。評鑑雙月刊，71。取自http://epaper.heeact.edu.tw/archive/2018/01/01/6893.asp
行政院（2005）。挑戰2008：國家發展重點計畫。臺北市：作者。
吳勁甫（2009）。競值架構應用在國民小學學校組織文化之衡量。教育研究與發
展期刊，5（3），37-72。
李任初（1992）。新自由主義－宏觀經濟蛻變。臺北市：臺灣商務。
李茂興（譯）（2000）。M. J. Stahl著。管理概論：全面品質管理取向（Management :
Total quality in a global environment）。臺北市：弘智文化。
李怡禎、張家宜（2002）。高教行政人員全面品質管理教育訓練課程內含之
研究。教育資料與研究，44，77-88。
李政翰（2018，2月）。高教深耕計畫審查結果公布。教育部即時新聞。
取自https://www.edu.tw/News_Content.aspx?n=9E7AC85F1954DD A8&s=8365C4C9ED 53126D
吳清山（1992）。學校效能研究。臺北市：五南。
吳清山、林天佑（1994）。全面品質管理及其在教育上的應用。初等教育學刊，3，
1-28。
吳清山、林天祐（2004）。教育名詞：全面品質管理。教育研究月刊，127，160。
吳清山（2010）。高教評鑑議題研究。臺北市：高教。
吳朝榮（2018）。A校自我評鑑機制及運作分享。取自http://www.aca.ntu.edu.tw/aca2012/sec/evaluate/106-20180302%E8%87%BA%E5%B8%AB%E5%A4%A7%E8%87%AA%E6%88%91%E8%A9%95%E9%91%91%E6%A9%9F%E5%88%B6%E5%8F%8A%E9%81%8B%E4%BD%9C%E5%88%86%E4%BA%AB.pdf
吳朝榮、蔡炯青（2018，2月9日）。A校自辦系所評鑑提升國際競爭力【部落
格文字資料】。取自
https://www.unews.com.tw/News/Info/1281
周穎潔、張長立（2007）。試析西方組織理論演變的歷史邏輯。現代管理科學，5，
68-80。
沈姍姍（2002）。國際比較教育學。臺北市：正中。
宋曜廷、顏君玲（2012）。以師範精神為典範A校邁向國際級綜合型大學。評
鑑雙月刊，37，取自http://epaper.heeact.edu.tw/archive/2012/05/01/5659.aspx
林玉体（2004）。美國大學的誕生。臺北市：高教。
林生傳（2003）。教育研究法：全方位的統整與分析。新北市：心理。
林志成（1999）。組織文化的功能暨其在學校經營上的應用。國立臺灣體育學院學報，4，54-77。
林杰（2011）。哈佛大学博克教学和学习中心–美国大学教师发展机构的标杆。
清大教育研究，32（2），34-39。
林宜玄（2001）。我國科技大學實施全面品質管理策略之研究（未出版之博士論
文）。國立臺灣師範大學工業教育研究所，臺北市。
林良齊（2018，1月）。全台首間師培專業學院 在A校成立。聯合報大學研究
所，取自https://udn.com/news/story/6928/2908848
邱怡和（2010）。競值途徑應用在國民中學校長領導行為、學校組織文化與學校
組織效能關係之研究（未出版之博士論文）。國立屏東教育大學教育行政研
究所，屏東市。
林欣儀（2018）。大學社會責任實踐計畫。取自https://www.iaci.nkfust.edu.tw/Industry/CP.aspx?s=352&n=409
林曜聖（2012）。中小學教師評鑑的可行性—績效管理及人力資源發展觀點。臺灣教育，678，20-29。
柯麗蓉（1999）。大學院校高階主管全面品質管理態度與學校組織文化關係之研
究（未出版之碩士論文）。國防管理學院資源管理研究所，桃園市。
范祥偉（2003）。行政法人的政策理念與實務運作。人事行政，146，28-47。
洪宗邦（2004）。我國大學校長服務型領導與全面品質管理關係之研究（未出版
之碩士論文）。淡江大學教育政策與領導研究所，新北市。
侯永琪（2009）。全球與各國大學排名研究。臺北市：高教。
姚崇昆（2004）。 專業內容為本之教學課程－個案研究。行政院國家科學委員會
專題研究報告。NSC92-2411-H-034-008。
莊小萍（2006）。西班牙大學機構國際化評鑑之探究。高教發展與人才流通：
各國經驗分析與比較國際研討會。國立暨南國際大學，埔里市。
高教教司（2015，7月）。教育部對於報載「邁向頂尖大學計畫經費縮減不
利高教發展」之回應。高教教司即時新聞。取自
https://depart.moe.edu.tw/ed2200/News_Content.aspx?n=90774906111B0527
&sms=F0EAFEB716DE7FFA&s=22D476E958F2899
財團法人高教評鑑中心基金會（2007）。財團法人高教評鑑中心基金會
新聞稿：95年度大學系所評鑑結果公布。取自
http://www.edu.tw/files/bulletin/B0066/95university%20evaluation. Doc
財團法人高教評鑑中心基金會（2014）。視導項目12大專校院國際化品質訪
視表。取自
http://www.heeact.edu.tw/ct.asp?xItem=15438&ctNode=2048&mp=2
財團法人高教評鑑中心基金會（2015）。105年度教育部大專校院統合視導實施計畫。臺北市：作者。
財團法人高教評鑑中心基金會（2017）。教育部105年度下半年28所大專校院統合視導結果說明。取自http://www.heeact.edu.tw/ct.asp?xItem=16243&ctNode=327&mp=2
科技產業資訊室（2013，12月）。品質提升的學習型組織：品管圈與操作流程。產業策略評析。取自http://cdnet.stpi.narl.org.tw/techroom/analysis/2013/pat_13_A065.htm
孫瑞霙（2002）。競值架構下領導型態、組織文化與組織效能之研究—以臺灣地
區技術學院為例（未出版之博士論文）。國立臺北大學企業管理學系，臺北
市。
秦夢群、陳遵行（2012）。臺灣高教評鑑制度與實施之分析研究。教育資料與研究，106，105-142。
莊小萍、鍾宜興（2008）。歐洲高教區對西班牙大學改革之影響。教育資料集刊，39，287-304。
黃昆輝（1988）。教育行政學。臺北市：東華書局。
教育部統計處（2018）。教育統計簡訊。取自
http://stats.moe.gov.tw/files/brief/106%E5%B9%B4%E5%A4%A7%E5%B0%8
8%E6%A0%A1%E9%99%A2%E5%A2%83%E5%A4%96%E5%AD%B8%E7
%94%9F%E6%A6%82%E6%B3%81.pdf
教育部（2019）。2008-2018各年度我國學生赴主要留學國家留學簽證人數統計表。取自https://depart.moe.edu.tw/ED2500/News.aspx?n=2D25F01E87D6EE17&sms=4061A6357922F45A
教育廣播電臺（2018，2月）。師大成為臺灣首所國際文憑 IB師培機構。師大新
聞校務行政，取自 http://pr.ntnu.edu.tw/news/index.php?mode=data&id=17321
陳雅文（1995）。個案研究法。取自http://terms.naer.edu.tw/detail/1681584/
許煜凡（2002）。全面品質管理（TQM）應用於警察教育之可行性研究：以中央
警察大學為例（未出版之碩士論文）。中央警察大學行政警察研究所，桃園
縣。
許秩維（2018）。台生出國留學意願降 大學把國際化搬進校園。
取自https://www.nctu.edu.tw/component/k2/item/2972-2018-04-09-01-42-43
張可蓁（2011）。學校組織文化與辦學績效關聯性之探討-全面品質管理之觀點（未出版之碩士論文）。亞洲大學企業管理學系，臺中市。
張家宜（2002）。高教行政全面品質管理：理論與實務。臺北市：高教。
張家宜、李怡禛（2002）。全面品質管理應用於高教行政之實證研究。教育研究資訊，10（1），29-53。
陳至中（2018，6月）。臺生留學年齡降　國家選擇趨多元。中央社全球中央，取自
https://www.cna.com.tw/topic/newsworld/113/201806140005.aspx
陳錦麗（2009）。臺灣大學國際化衡量指標建構與國際化策略之研究（未出版之博士論文）。國立中山大學公共事務管理研究所，高雄市。
符碧真（2000）。教育擴張對入學機會均等影響之研究。教育研究集刊，44，
201-223。
國家教育研究院（2014）。子計畫一我國大學國際化基礎條件之探究。新北
　　市：作者。
教育部（2013）。教育部人才培育白皮書。臺北市：作者。
教育部（2011）。高教輸出—擴大招收境外學生行動計畫。取自
https://ws.ndc.gov.tw/Download.ashx?u=LzAwMS9hZG1pbmlzdHJhdG9yLz EwL1JlbEZpbGUvNTU2Ni81MjQxLzAwMTQ0NDUucGRm&n=6auY562 J5pWZ6IKy6Ly45Ye6LeaTtOWkp%2BaLm%2BaUtuWig%2BWkluWtuO eUn%2BihjOWLleioiOeVqy5wZGY%3D&icon=..pdf
教育部（2016）。提升青年學生全球移動力計畫。臺北市：作者。
教育部統計處（2017）。近年來大專校院境外學生在臺留學/研習人數。取自
https://depart.moe.edu.tw/ED4500/cp.aspx?n=1B58E0B736635285&
教育部（2018a）。教育部108年度施政方針。臺北市：作者。
教育部（2018b）。教育部106（2017-2018）學年度大專校院正式修讀學位之外國學生人數。取自http://0rz.tw/GmnkW
國立臺灣師範大學（2017）。國立臺灣師範大學「104-108 年度校務發展計畫」。臺北市：作者。
曾鈺羢（2018，8月）。我國國際生統計 馬國學生最多。國立教育廣播電臺。取自https://www.ner.gov.tw/news/5b6bb397214b200007a0feea
郭祖儀（2001）。試論高校組織文化的提升與組織形象的塑造。高教研究，22（5），41-45。
程榮凱（2008）。科技大學教育國際化指標建構之研究（未出版之博士論文）。
　　國立台灣師範大學工業教育學系，臺北市。
評鑑雙月刊（2017，5月8日）。鼓掌叫好！教部今年起不辦系所評鑑 有3個原
因。聯合報。取自https://udn.com/news/story/10436/2437523
葉連祺（1997）。全面品質管理在學校行政上的應用。國教月刊，43（7），57-68。
葉坤靈（2015）。美國中等教育改革的新取向。載於溫明麗（主編），國民教育新　
　　視野 : 借鑑、蛻變與創新（頁91-130）。新北市：國家教育研究院。
溫明麗（主編）（2015）。國民教育新視野 : 借鑑、蛻變與創新。新北市：國家教育研究院。
詹盛如（2018）。亞洲跨國留學　經濟就業為主要考量。大學問 海外校園。取自
https://www.unews.com.tw/News/Info/1390
楊瑩（2007）。歐洲高教品質保證機制九大進展—「波隆那歷程」執行成效
高峰會最新成果報告。評鑑雙月刊，8。取自
http://epaper.heeact.edu.tw/archive/2007/07/06/304.aspx
楊瑩（主編）（2008）。歐盟高教品質保證制度。臺北市：財團法人高教評鑑中心基金會。
楊武勳（2008）。日本大學國際化指標建構之初探。高教評鑑，1（2），143-183。
楊政誼（2008）。高教實施全面品質管理架構與流程之個案研究（未出版之碩士論文）。長榮大學企業管理研究所，臺南市。
臺灣獎助學金入口網（無日期）。關於TAFS。取自
http://tafs.mofa.gov.tw/Contents.aspx?loc=tw
鄭彩鳳（2007）。校長競值領導效能研究─理論、指標與衡量。臺北市:高教。
鄭崇趁（2005）。從學校組織再造的需求 探討教訓輔三合一方案 在教育改革中的角色功能。國立臺北教育大學學報，18（2），75-100。
蔡進雄（1999）。組織文化理論及其在學校行政上的應用。菁莪，11（3），48-60。
蔡大立（2003）。台灣地區大學國際化現況之研究（未出版之碩士論文）。淡江大學教育政策與領導研究所，新北市。
潘浙楠（2016）。品質管理：理論與實務（第二版）。臺北市：華泰文化。
劉博允（2009）。芬蘭高教品質保證制度的發展與實施現況。教育資料集刊，44，197-222。
劉博允（2011)。波隆納歷程下的高教品質保證政策—挪威與芬蘭兩國比較　　
　　（未出版之博士論文）。國立暨南國際大學教育學院比較教育學系，南投市。
蕭巧玲（1996）。美國消費者保護簡介。消費者保護研究，2，265-288。
戴曉霞（2005）。高教的國際化：外國學生政策之比較分析。黃俊傑（主編），二十一世紀大學教育的新展望（頁97-144）。臺北市：臺灣大學。
戴曉霞（2006）。世界一流大學之卓越與創新。臺北市：高教。
謝文全（1995）。學校行政。臺北市：五南
謝美君（2009）。從國際學生面向分析英美澳跨國高教輸出現況與發展（未
　　出版之碩士論文）。國立暨南國際大學教育政策與行政系，南投市。
魏曉明、黃志成（2007）。跨文化教育─國際教育新思潮。全球教育展望，
36（11），58-64。
簡啓霖（2013）。教師人格特質與全面品質管理對學習成效的影響：以高屏地區
大學校院為例（未出版之碩士論文）。高苑科技大學經營管理研究所，高雄
市。
羅雅芬（2006）。專業科目教師對以英語教授非語文類專業課程之態度：個案研
究，第二十三屆中華民國英語文教學研究國際研討會論文集（頁616-628），
臺北市：文鶴。
蘇錦麗（1997）。高教評鑑：理論與實務。臺北市：五南。
蘇錦麗、詹惠雪（2006）。英國高教品質保證制度新發展：QAA機構審議的
作法。教育研究與發展期刊，2（1），173-206。

西文部分
Adelman, C., & Silver, H. (1990). Accreditation: The American experience. London,
England: Council for National Academic Awards.
Ahmed, R., & Ali, S. I. (2012). Implementing TQM practices in Pakistani higher
education institutions. Pakistan Journal of Engineering, Technology & Science,
2(1), 1-26.
Albrecht, K. (1992). The only thing that matters. New York, NY: Harper Business.
Ali, A. S., & Rahmat, I. (2010).The performance measurement of construction
projects managed by ISO-certified contractors in Malaysia. Journal of Retail &
Leisure Property, 9(1), 25-35.
Allen, R. F. (1985). Four phases for bringing about cultural change. In R. H. Kilmann, M. J. Saxton, R. Serpa & Associates (Eds.), Gaining control of the corporate culture (pp.137-147). San Francisco, CA: Jossey-Bass
Altbach, P. G. (1985). The foreign student dilemma (special theme). Bulletin of the
International Bureau of Education, 3(4), 236-237.
Altbach, P. G. (1998). Comparative higher education: Knowledge, the university, and development. Greenwich, CT: Ablex.
Altbach, P. G. (2002). Perspectives on internationalizing higher education.
International Higher Education, 27, 2-7.
Altbach, P. G. (2004).Globalisation and the university: Myths and realities in an unequal world. Tertiary Education and Management, 10(1), 3-25.
Altbach, P. G. (2010, November). The state of the rankings. Inside Higher Ed. Retrieved from https://www.insidehighered.com/views/2010/11/11/state-rankings
Altbach P. G. (2012). The globalization of college and university rankings.
　　Change: The Magazine of Higher Learning, 44(1), 26-31.
Altbach, P. G., & Knight, J. (2007). The internationalization of higher education: Motivation and realities. Journal of Studies in International Education, 11(3/4), 290-305.
Altbach, P. G., & Peterson P. M. (2008). Higher education as a projection of In Y. Watanabe & D. L. McConnell (Eds.), Soft power superpowers (pp.37-52).
New York, NY: Routledge.
Altbach, P. G., & Teichler, U. (2001). Internationalization and exchanges in a globalized university. Journal of Studies in International Education, 5(1), 5-25.
American Council on Education.(2017).Mapping internationalization on U.S. campuses: 2017 edition. Washington, DC: Author.
Anderseck, K. (2004). Institutional provision of higher education: Do universities
need GATS. Higher Education Management and Policy, 14(3), 77 - 92.
Anderson, G., Sun, J. C., & Alfonso, M. (2006). Effectiveness of statewide
articulation agreements on the probability of transfer: A preliminary policy
analysis. The Review of Higher Education, 29(3), 261-291.
Anderson, R., Eriksson, H., & Torstensson, H. (2006).Similarities and differences
between TQM six sigma and lean. The TQM Magazine, 18(3), 282-296.
Antony, J., Bhuller, A. S., Kumar, M., Mendibil, K., & Montgomery, D. C. (2012).
Application of six sigma DMAIC methodology in a transactional environment.
International Journal of Quality & Reliability Management, 29(1), 31-53.
Ardi, R., Hidayatno, A., & Zagloel, T. Y. M. (2012). Investigating relationships among quality dimensions in higher education. Quality Assurance in Education, 20(4), 408-428.
Aristides I. F. & Manuela M. H. (2008).Organisational cultures in public and private Portuguese Universities: A case study. Higher Education, 55(6), 637-650.
ARWU. (n. d. a). About academic ranking of world universities. Retrieved from
http://www.shanghairanking.com/aboutarwu.html
ARWU. (n. d. b). ARWU2018 methodology. Retrieved from
http://www.shanghairanking.com/ARWU-Methodology-2018.html
Asia-Pacific Quality Network. (n. d.). Governance and constitution. Retrieved
from https://www.apqn.org/constitution
Asif, M., Awan, M. U., & Ahmad K. K. (2013). A model for total quality management in higher education. Quality & Quantity, 47(4), 1883-1904.
Asoaka, T. & Yano, J. (2009). The contribution of ‘study abroad’ programs to Japanese internationalization. Journal of Studies in International Education, 13(2), 174-188.
Aspen. (n. d.). Institute Socrates program. Retrieved from
https://www.aspeninstitute.org/programs/socrates-program/
Association of American Colleges. (1985). Integrity in the college curriculum:
A report to the academic community. Washington, DC: Author.
Association of Centers for the Study of Congress. (n.d.). Higher Education Act.
Retrieved from
http://acsc.lib.udel.edu/exhibits/show/legislation/higher-education-act
Astin, A. (1990). Assessment for excellence: The philosophy and practice of assessment and evaluation in higher education. New York, NY: Macmillan.
Association of Universities and Colleges of Canada. (2007). Internationalizing Canadian campuses. Ottawa, Canada: Author.
Baker, K. A. (2002). Organizational culture. Retrieved from
http://www.au.af.mil/au/awc/awcgate/doe/benchmark/ch11.pdf
Ban, C. (1995). How do public managers manage: Bureaucratic constraints, organizational culture, and potential for reform. San Francisco, CA: Jossey-Bass.
Barker, K. (2007). The UK research assessment exercise: The evolution of a national research evaluation system. Research Evaluation, 16(1), 3-12.
Barkley, B. T., & Saylor, J. H. (1994). Customer-driven project management: A new paradigm in total quality implementation. New York, NY: McGraw-Hill.
Bartell, M. (2003). Internationalization of universities: A university culture-based framework. Higher Education, 45, 43-70.
Bass, B. M. & Avolio, B. J.(2003).Transformational leadership and organizational culture .PAQ, Spring, 112-121.
Bauder, H. (2015). The international mobility of academics: A labour market perspective. International Migration, 53(1), 83-96.
Bayraktar, E., Tatoglu E., & Zaim, S. (2008). An instrument for measuring the critical factors of TQM in Turkish higher education. Total Quality Management, 19(6), 551-574.
Bazargan, A. (1995). Internal evaluation and its application in continuous quality improvement. Research and Planning in Higher Education, 3(374), 1-22.
Bazargan, A. (2000). Internal evaluation as an approach to revitalize university systems: The case of the Islamic Republic of Iran. Higher Education Policy, 13 (2), 173-80.
Becket, N., & Brookes, M. (2006). Evaluating quality management in university departments. Quality Assurance in Education, 14(2), 123-142.
Bedenlier, S., & Zawacki-Richter, O. (2015). Internationalization of higher education and the impacts on academic faculty members. Research in Comparative & International Education, 10(2), 185-201.
Berrio, A. A. (2003). An organizational culture assessment using the Competing Values Framework: A profile of Ohio State University Extension. Journal of Extension, 41(2), 206-223.
Berry, F. S. (1994). Innovation in public management: The adoption of strategic planning. Public administration review, 54(4), 322-330.
Biggs, J. B. (2011). Teaching for quality learning at university: What the student does.
New York, NY: Society for Research into Higher Education & Open University Press.
Birnbaum, R. (1988). How college works. San Francisco, CA: Jossey Bass.
Birnbaum, R. (2000). Management fads in higher education. San Francisco, CA:
Jossey- Bass.
Bitsch, V. (2005). Qualitative research: A grounded theory example and evaluation
criteria. Journal of Agribusiness, 23(1), 75-91.
Bodycott, P., & Walker, A. (2000). Teaching abroad: Lessons learned about
inter-cultural understanding for teachers in higher education. Teaching in Higher
Education, 5(1), 79-94.
Bogue, G., Creech, J., & Folger, J. (1993). Assessing quality in higher education:
Policy actions in SREB states. Atlanta, GA: Southern Regional Education Board.
Bolman, L. G., & Deal, T. E. (2017). Reframing organizations: Artistry, choice, and
leadership (4th ed.). San Francisco, CA: Jossey-Bass.
Bond, S., J. Qian, and J. Huang. (2003). The role of faculty in internationalizing the undergraduate curriculum and classroom experience. Ottawa, Canada: Canadian Bureau for International Education.
Bonsting, J. (1992). The total quality classroom. Educational Leadership, 49 (6) 66-70.
Bordean, O.-N., & Borza, A. (2013). Internationalization of higher education institutions: The case of Romania. Social and Behavioral Sciences, 92, 98-103.
Bowden, J., & Marton, F. (2004). The university of learning. New York, NY: Routledge Falmer.
Bradley, L. (1993). Total quality Management for schools. Lancaster , PA : Technomic.
Brandenburg, U., & Federkeil, G. (2007). How to measure internationality and
internationalisation of higher education institutions! Indicators and key figures.
Retrieved from
http://www.che.de/downloads/How_to_measure_internationality_AP_92.pdf
Broner, N., Franczak, M., DyeC., & McAllister, W. (2001). Knowledge transfer, policymaking and community empowerment: A consensus model approach for providing public mental health and substance abuse services. Psychiatric Quarterly, 72(1), 79-102.
Buckley, W. (1967). Sociology and modern systems theory. Englewood Cliffs, NJ: Prentice-Hall.
Burke, J. C. (1997). Performance-funding indicators: Concerns, values, and models
for two-and four-year colleges and universities. Albany, NY: The Nelson A.
Rockefeller Institute of Government.
Burnett, Sally-Ann, & Huisman, J. (2010). Universities’ responses to globalization:
The influence of organizational. Journal of Studies in International Education,
14 (2), 117-142.
Burrows, A., Harvey, L., & Green, D. (1992). Concepts of quality in higher education: A review of the literature. Retrieved from https://www.qualityresearchinternational.com/Harvey%20papers/Burrows%20Harvey%20and%20Green%20Concepts%20of%20Quality%20in%20Higher%20Education%20A%20review%20of%20the%20literature%20.pdf
Callan, H. (2000). Higher education internationalization strategies: Of marginal
significance or all-pervasive? The international vision in practice: A decade of evolution. Higher Education in Europe, XXV(1), 15-23.
Cameron, K. S., & Ettington, D. R. (1988). The conceptual foundations of organizational culture. In J. Smart (Ed.), Higher education: Handbook of theory and research (pp. 356-396). New York, NY: Agathon.
Cameron, K. S., & Freeman, S. J. (1999). Cultural congruence, strength, and type: Relationships to effectiveness. Research in Organizational Change and Development, 5, 23-58.
Cameron, K. S., & Quinn, R. E. (1999). Diagnosing and changing organizational culture: Based on the Competing Values Framework. Reading, MA: Addison-Wesley.
Cameron, K. S., & Quinn, R. E. (2006). Diagnosing and changing organizational culture: Based on the Competing Values Framework. Beijing, China: Renmin University Press.
Cameron, K. S., Quinn, R. E., Degraff, J., & Thakor, A. V. (2006). Competing Values Leadership: Creating value in organizations. Cheltenham, England : Edward Elgar.
Campbell, J. P. (1977). On the nature of organizational effectiveness. In P. S. Goodman & J. M. Pennings (Eds.), New perspectives on organizational effectiveness (pp. 13-55). San Francisco, CA: Jossey-Bass.
Campbell, J. & Li, M. (2008). Asian students’ voices: An empirical study of Asian students’ learning experiences at a New Zealand university. Journal of Studies in International Education, 12(4), 375-96.
Campbell, C., & Rozsnyai, C. (2002). Quality assurance and the development of course programmes. Bucharest, Romania: UNESCO-CEPES.
Cantwell, B., & Maldonado-Maldonado, A. (2009). Four stories: Confronting contemporary ideas about globalization and internationalization in higher education. Societies and Education,7(3), 289-306.
Carr D. K., & Littman I. D. (1990). Excellence in government: Total quality management in the 1990s. Arlinton, VA: Coopers & Lybrand.
Carroll, J., & Ryan, J. (2005). Teaching international students: Improving learning for all. New York: Routledge.
Cave, M., Kogan, M., & Smith, R. (Eds.). (1990). Output and performance measurement in government: The state of the art. London, England: Jessica Kingsley.
Chaffee, E., & Tierney, W. (1988). Collegiate culture and leadership strategies. New York, NY: ACE/ORYX.
Chan, W. W. Y. (2004). International cooperation in higher education: Theory and practice. Journal of Studies in International Education, 8 (1), 32-55.
Charmaz, K. (2006). Constructing grounded theory: A practical guide through qualitative analysis. London: SAGE.
Chen, S. H. (2012). The establishment of a quality management system for the higher education industry. Quality and Quantity, 46, 1279-1296.
Childress, L. K. (2009a). Planning for internationalization by investing in faculty.
Journal of International and Global Studies, 1(1), 31-49.
Childress, L. K. (2009b). Internationalization plans for higher education institutions.
Journal of Studies in International Education, 13(3), 289-309.
Chismark, J. D. (2013). Baldrige Award-winning hospitals: A qualitative phenomenological exploration of senior leaders' lived experience (Unpublished master's thesis). University of Phoenix, Tempe, AZ.
Chowdhury S. (2002). Design for six sigma: The revolutionary strategy for achieving extraordinary profits. Florida, Kaplan Professional company.
Chow, P., & Marcus, R. (2008). International student mobility and the United States: The 2007 Open Doors survey. International Higher Education, 50(Winter), 13-14.
Clark, B. R. (1970). The distinctive college: Antioch, Reed, Swarthmore. Chicago, IL: Aldine.
Clark, B. R. (Ed.). (1984). Perspectives on higher education: Eight disciplinary and comparative views. Berkeley, CA: University of California Press.
Clark, B. R. (1987). The academic life: Small worlds, different worlds. Princeton, NJ: The Carnegie Foundation for the Advancement of Teaching.
Clarke M. (2002). Quantifying quality: What can the U.S. News and World Report Rankings tell us about the quality of higher Education. Education Policy Analysis Archives, 10, (16).Retrieved from http://epaa.asu.edu/epaa/v10n16/
Clery, R. G. (1993). ISO 9000 quality systems: Application to higher education. Retrieved from https://eric.ed.gov/?id=ED363163
Coate, L. E. (1994). Implementing total quality management in a university setting. In H. I. Costin (Ed.), Readings in total quality management (pp.27-38 ). Fort Worth, Texas: Harcourt Brace & Company.
Comrey, A. L. (1988). Factor-analytic methods of scale development in pearsonality and clinical psychology. Journal of Consulting and Clinical Psychology, 56, 754-761.
Corbin, J., & Strauss, A. ( 2008). Basics of qualitative research: Techniques and procedures for developing grounded theory (3rd ed.). Thousand Oaks, CA.
Cousins, J., Ross, J., & Maynes, F. (1994). The reported nature and consequences of
teachers’ work in three exemplary schools. The Elementary School Journal,
94(4), 441-465.
Cowin, B. (1994, August). Initiating change through internal evaluation: Promoting ownership of program and service evaluation results. Paper presented at the Canadian Institutional Researchers and Planners Conference, Chateau Halifax, Canada.
Creswell, J. W. (2007). Qualitative inquiry & research design: Choosing among five approaches. Thousand Oaks, CA: Sage.
Crosby, P. B. (1994). Completeness: Quality for the 21st century. New York, NY: Dutton.
Crose, B. (2011). Internationalization of the higher education classroom: Strategies to facilitate intercultural learning and academic success. International Journal of Teaching and Learning in Higher Education, 23(3), 388-395.
Cruickshank, M. (2003). Total Quality Management in the higher education sector: A literature review from an international and Australian perspective. Total Quality Management & Business Excellence, 14(10), 1159-1167
Dahlgaard, J. J., Kristensen, K., & Kanji, G. K. (1995). Total quality management and education. Total Quality Management, 6(5), 445-456.
Daly, A. J. (2007). Outbound student exchange at Australian and New Zealand universities: The effects of pre-departure decision-making, in-country experiences and post-sojourn outcomes, Brisbane, Austrialia: Unpublished PhD dissertation, Griffith University.
Daly, A., & Barker, M. (2010). Australian universities' strategic goals of student exchange and participation rates in outbound exchange programmes. Journal of Higher Education Policy and Management, 32(4), 333-342.
Damme, D. V. (2001).Quality issues in the internationalization of higher education. Higher Education, 41, 415-441.
Davies, J. (1992). Developing a strategy for internationalization in universities: Towards a conceptual framework.
Retrieved from https://files.eric.ed.gov/fulltext/ED362112.pdf#page=188
Davies, J., Douglas, A., & Douglas, J. (2007). The effect of academic culture on the
implementation of the EFQM excellence model in UK universities. Quality Assurance in Education, 15(4), 382-401.
Davies, J. L. (1992). Developing a strategy for internationalization in universities: Towards a conceptual framework. In C. B. Klasek, Garavalia, B. J., & Kellerman, K. J. (Eds.), Bridges to the future: Strategies for internationalizing higher education. Carbondale, IL: Association of International Education Administrators.
Davis D. L. (1985). Culture and storage of pig embryos. Journal of Reproduction and Fertility, 33,115-124.
Davis, J. M. (2003). The use of performance indicator systems in public higher
education (Unpublished doctoral dissertation). College of William and Mary, Williamsburg, VA.
Deal, T. E., & Kennedy, A. A. (1982). Corporate cultures. Reading, MA: Addison-Wesley.
Deardorff, D. K. (2006). Identification and assessment of intercultural competence as a student outcome of internationalization. Journal of studies in international education, 10(3), 241-266.
Deardorff, D. K. (Ed.). (2009). The SAGE handbook of intercultural competence. Thousand Oaks, CA: Sage.
Dearing, R. (1997). Higher education in the learning society. London, England: The National Committee of Inquiry into Higher Education.
de Brentani U., & Kleinschmidt, E. J. (2004). Corporate culture and commitment:
Impact on performance of international new product development programs. The
Journal of Product Innovation Management, 21(5), 309-333.
de Cock, C. (1998). It seems to fill my head with ideas: A few thoughts on postmodernism: TQM, and BPR. Journal of Management Inquiry, 7 (2), 144-53.
de Cock, G., Bouwen, R., & de Witte, K. (1986). Organisatieklimaat: Een opdracht voor het pearsoneelsbeleid? Praktisch Pearsoneelsbeleid. Capita Selecta, 16, 1-20.
de Wit, H. (2002). Internationalization of higher education in the United States of America and Europe: A historical, comparative, and conceptual analysis. Westport, CT: Greenwood Press.
Deem, R., Mok, K. H., & Lucas, L. (2008). Transforming higher education in whose image? Exploring the concept of “world-class” university in Europe and Asia. Higher Education Policy, 21, 83-97.
Deming, W. E. (1986). Out of the crisis. Boston, MA: MIT.
Denison, D. R., & Spreitzer, G. M. (1991). Organizational culture and organizational development. Research in Organizational Change and Development, 5, 1-21.
Dennison J. D. (2006). From community college to university: A pearsonal
commentary on the evolution of an institution. Canadian Journal of Higher
Education, 36 (2), 107-124.
Deshpande, R., & Farley, J. U. (2004). Organizational culture, market orientation, innovativeness, and firm performance: An international research Odyssey. International Journal of Research in Marketing, 12(1), 3-22.
Detert, T. J. R., Schroeder, R. G., & Mauriel, J. J. (2000). A framework for linking
culture and improvement initiatives in organizations. Academy of Management Review, 25(4), 850-863.
Devos G., Bouckenooghe D., & Engels, N. (2007). An assessment of well-being of principals in Flemish primary schools. Journal of Educational Administration 45(1), 33-61.
Dick, G. P. M. & Tarí, J. J. (2013). A review of quality management research in higher education institutions. Kent Busines School Working Paper Series, 274.
Dill, D. D. (2000). Is there an academic audit in your future? Reforming quality
assurance in US higher education. Change, 32(4), 127-154.
Dill, D. D. (2003). The ‘Catch 22’ of academic quality: Implications for
universities and public policy. Retrieved from
http://www.unc.edu/ppaq/docs/Montreal2.pdf
Dill, D., & Soo, M. (2005). Academic quality, league tables, and public policy: A
cross-national analysis of universities ranking system. Higher Education, 49, 495-533.
Dostiyarova, A. (2016). Students' perception of organizational culture at KIMEP university based on OCAI instrument. Bulletin of National Academy of Sciences of the Republic of Kazakhstan, 3(361), 89-94.
Dudin, M., Frolova, E., Gryzunova, N., & Shuvalova, E.(2015). The Deming Cycle (PDCA) concept as an efficient tool for continuous quality improvement in the agribusiness. Asian Social Science, 11(1), 239-246.
Eddy, P. L. (2003). Sensemaking on campus: How community college presidents frame change. Community College Journal of Research and Practice , 27(6), 453-471.
Edwards, R., Crosling, G., Petrovic-Lazarovic, S., & O’Neill, P. (2003). Internationalisation of business education: Meaning and implementation. Higher Education Research and Development, 22(2), 183-192.
Effective Language Learning(n.d.). Language difficulty ranking. Retrieved from https://www.effectivelanguagelearning.com/language-guide/language-difficulty
Ehigie, B. O., & McAndrew, E. B. (2005). Innovation, diffusion and adoption of total quality management (TQM). Management Decision, 43(6), 925-940.
Eilers, L. H., & Amico, M. D. (2012). Essential leadership elements in implementing
common core state standards. The Delta Kappa Gamma Bulletin, 78(4), 46-50.
Ekvall, G. (1983). Climatt, structure and innovativenesc of organizationr: A theorettcal framework and an expertment. Stockholm, Sweden: FAridet-The Swedish Council for Management and Work Life Issues (Report No. 1).
Ekvall, G. (1996). Organizational climate for creativity and innovation. European Journal of Work and Organizational Psychology, 5(1), 105-123.
Ellingboe, B. J. (1998). Divisional strategies to internationalize a campus portrait: Results, resistance, and recommendations from a case study at a U.S. university. In J. A. Mestenhauser & B. J Elllingboe (Eds.), Reforming the higher education curriculum: Internationalizing the campus (pp. 198-228). Phoenix, AZ: American Council on Education and Oryx Press.
Elton, L. (2000). The UK research assessment exercise: Unintended consequences. Higher Education Quarterly, 54(3), 274-283.
Engberg, D., & Green, M. F. (2002). Promising practices: Spotlighting excellence in
comprehensive internationalization. Washington, DC: American Council on Education.
European Association for Quality Assurance in Higher Education. ( n. d. a). About ENQA. Retrieved from https://enqa.eu/index.php/about-enqa/
European Association for Quality Assurance in Higher Education. (2003a).
Realising the European higher education area- Communiqué of the conference of ministers responsible for higher education. Retrieved from
http://www.ehea.info/pid34363/ministerial-declarations-and-communiques.html
European Association for Quality Assurance in Higher Education. ( 2003b). The European Higher Education Area-Achieving the goals/communiqué of the conference of European ministers responsible for higher education. Retrieved from
http://www.ehea.info/cid101762/ministerial-conference-bergen-2005.html
European Commission Education and Culture. (2007). Towards the European higher education area: Responding to challenges in a globalised world- Conference of European higher education ministers contribution of the European Commission. Retrieved from http://www.ehea.info/cid101763/ministerial-conference-london-2007.html
European Higher Education Area. (n. d.). Sorbonne Declaration 1998. Retrieved
from http://www.ehea.info/cid100203/sorbonne-declaration-1998.html
Evans, J. R., & Lindsay, W. M. (2002). The management and control of quality. Cincinnati, Ohio: South-Western.
Ewell, P. T. (1997). Strengthening assessment for academic quality improvement. In M. W. Peterson, D. D. Dill, & L. A. Mets (Eds.), Planning and management for a changing environment. San Francisco, CA: Jossey-Bass.
Ewell, P. (2007). The ‘Quality Game’: External review and institutional reaction over three decades in the United States. In D. Westerheijden, B. Stensaker, & M. J.Rosa (Eds.), Quality assurance in higher education-Trends in regulation, translation and transformation (pp. 119-153). Dortrecht, Netherlands: Springer.
Faerman, S. R. (1993). Organizational change and leadership styles. Journal of Library Administration, 19(3/4), 55-79.
Federal Quality Institute. (1991). Introduction to total quality management in the federal government. Washington, DC: Author.
Feigenbaum, A. V. (2003). The power of management innovation: 24 keys for accelerating profitability and growth. London, England: McGraw-Hill Education.
Fields, J. C. (1993). Total quality for schools: A suggestion for American education. Milwaukee, WI: ASQC Quality Press.
Fisher, R. G. (1993). Quality assurance within higher education in the Untied Kingdom. In D. L. Hubbard (Ed.), Continuous quality improvement: Making the transition to education (pp.221-242). Maryville, Mo: Prescott.
Flynn, B., Schroeder, R., & Sakakibara, S. (1995). The impact of quality management practices on performance and competitive advantage. Decision Sciences, 26(5), 659-691.
Fortin, J. L. (2001). From intention to reality: An analysis of Canadian university internationalization strategies. Ottawa, Canada: AUCC.
Fralinger, B. (2007).Organizational culture at the university level: A study using the OCAI instrument. Journal of College Teaching & Learning, 4(11), 85-98.
Franz, H. W. (1999). Integriertes Qualitätsmanagement (IQM) in der Weiterbildung:
EFQM und DIN ISO 9001, modell instrumente, fallstudie. Bielefeld, Germany:
Bertelsmann.
Friedman, A. A. (2004). Beyond mediocrity transformational leadership within a
transactional framework. International Journal of Leadership in Education, 7(3),
203-24.
Fullan, M. (2001). Leading in a culture of change. San Francisco, CA: Jossey Bass Wiley.
Gade, M. L. (1991). The United States. International Higher Education, 2,
1081-1096.
Gallear, D., & Ghobadian, A. (2004). An empirical investigation of the channels that facilitate a total quality culture. Total Quality Management, 15(8), 1043-1067.
Garvin, D. A. (1984). What does product quality really mean. Sloan Management Review, 26(1), 25-43.
Garvin, D. A. (1988). Managing quality: The strategic and competitive edge. New York, NY: Free Press.
Gentilli, P., & Silva, T. T. (1995). Neoliberalism, Total Quality and education (2nd ed.). Petrópolis, Brazil: Vozes.
Gibbons, S. M. (1998, October). Higher education relevance in the 21st century. Paper presented at the UNESCO World Conference on Higher Education, Paris, France.
Glick, W. H. (1985). Conceptualizing and measuring organizational and psyhological
climate: Pitfalls in multilevel research. Academy of Management Review, 10 (3),
601- 616.
Glaser, B. G. (2014). Memoing: A vital grounded theory procedure. Mill Valley, CA: Sociology Press.
Glaser, B., & Strauss, A. (1967). The discovery of grounded theory. Chicago: Aldine.
Glasser, W. (1990). The quality school. New York, NY: Harper & Row.
Goldstein, S. M., & Naor M. (2005). Linking publicness to operations management
practices: A study of quality management practices in hospitals. Journal of
Operations Management, 23(2), 209-228.
Goodwin, C. D., & Nacht, M. (1988). Abroad and beyond: Patterns in American overseas education. New York, NY: Cambridge University Press.
Gopinathan, S. (1996). Globalisation, the state and education policy in Singapore. Asia Pacific journal of education, 16(1), 74-87.
Gorsuch, R. L. (1983). Factor analysis. Hillsdale, NJ: Lawrence Erlbaum.
Goulding,C. (2002).Grounded theory: A practical guide for management, business and market researchers. London, England: Thousands Oaks.
Government Accountability Office. (2007). Global competitiveness: Implications for the nation’s higher education system. Retrieved from http://www.gao.gov/new.items/d07135sp.pdf
Green, M. F. (2003). Internationalizing the campus: A strategic approach. International Educator, 7(1), 13-26.
Green, M. F. (2005a). Internationalization in U.S. higher education: The student perspective. Washington, DC: American Council on Education.
Green, M. F. (2005b). Measuring internationalization at research universities. Washington, DC: American Council on Education.
Green, M. F., & Olson, C. L. (2003). Internationalizing the campus: A user's guide. Washington, DC: American Council on Education.
Green, M. F., & Shoenberg, R. (2006). Where faculty live: Internationalizing the disciplines. Washington, DC: American Council on Education.
Guba, E. G. (1981). Criteria for assessing the trustworthiness of naturalistic inquiries. Educational Communication and Technology Journal, 29(2), 75-91.
doi: 10.1007/bf02766777
Guba, E. G., & Lincoln, Y. S. (1994). Competing paradigms in qualitative research. In N. K. Denzin & Y. S. Lincoln (Eds.), Hand book of qualitative reseach (pp. 105-117). Thousands Oaks, CA: Sage.
Guion, R. M. (1973). A note on organizational climate. Organizational Behavior and Human Performance, 9, 120-125.
Guldenmund F. W. (2000). The nature of safety culture: A review of theory and research. Safety Science, 34, 215-257.
Guo, S., & Chase, M. (2011). Internationalisation of higher education: Integrating
international students into Canadian academic environment. Teaching in Higher
Education, 16(3), 305-318.
Graneheim, U. H., & Lundman, B. (2004). Qualitative content analysis in nursing
research: Concepts, procedures and measures to achieve trustworthiness. Nurse
Education Today, 24(2), 105-112. doi: 10.1016/j.nedt.2003.10.001
Gray, A., & Jenkins, B. (2006). From public administration to public management: Reassessing a revolution. Comparative Public Administration, 15, 543-572.
Groennings, S., & Wiley, D. (Eds.). (1990). Group portrait: Internationalizing the disciplines. New York, NY: The American Forum.
Grünzweig, W., & Rinehart, N. (Eds.). (2002). Rockin’ in red square: Critical approaches to international education in the age of cyberculture. Münster, Germany: Lit Verlag.
Government Accountability Office. (2007). Global competitiveness: Implications for the nation's higher education system. Retrieved from
http://www.gao.gov/new.items/d07135sp.pdf
Hahn, K. (2004). Die internationalisierung der deutschen hochschulen: Kontext, kernprozesse, konzepte und strategien. Wiesbaden, Germany: Verlag.
Hallinger, P. (2003). Leading educational change: Reflections on the practice of instructional and transformational leadership. Cambridge Journal of Education 33(3), 329-351.
Hargreaves, A. (1994). Changing teachers, changing times: Teachers’ work and culture in the postmodern age. New York, NY: Teachers College Press.
Hart, C., & Shoolbred, M. (1993). Organizational culture, rewards and quality in higher education. Quality Assurance in Education, 1(2), 22-29.
Harvey, D. (2005). Neoliberalism. New York, NY: Oxford.
Harvey, L., Moon, S., Geall, V., & Bower, R. (1997). Graduates’ work: Organisational change and students’ attributes. University of Central England, England: Centre for Research into Quality.
Harvey, L. (2006). EUA Bologna handbook: Making Bologna work. Retrieved from
http://www.bologna-handbook.com/
Harvey, L. (2009). Democratising quality. In L. Bollaert, B. Carapinha, L. Harvey, E. Helle, H. Jensen, T. Loukkola, B. Maguire, B. Michalk, O. Oye, & A. Sursock (Eds.),Trends in quality assurance: A selection of papers from the 3rd European Quality Assurance Forum (pp. 5-9). Budapest, Hungary: EUA.
Havey, L., & Green, D. (1993). Defining quality assessment & evaluation. Higher Education, 18(1), 9-34.
Harvey, L., & Knight, P. T. (1996). Transforming higher education. Buckingham, England: Open University Press and Society for Research into Higher Education.
Harvey, L., & Newton, J. (2004). Transforming quality evaluation. Quality in higher
education, 10(2), 149-165.
Harvey, L., & Newton, J. (2007). Transforming quality evaluation: Moving on. In D. F. Westerheijden, B. Stensaker, & M. J. Rosa (Eds.), Quality assurance in higher education: Trends in regulation, translation and transformation (pp.225-245). Dordrecht, Netherlands: Springer.
Harvey, L., & Stensaker, B. (2008). Quality culture: Understandings, boundaries and linkages. European Journal of Education, 43(4), 427-42.
Harvey, L., & Williams, J. (2010). Fifteen years of quality in higher education.
Quality in Higher Education, 16(2), 81-113.
Harari, M. (1989). Internationalization of higher education: Effecting institutional change in the curriculum and campus. Long Beach, CA: Center for International Education, California State University.
Harari, M. (1992). The internationalization of the curriculum. In C. B. Klasek (Ed.), Bridges to the future: Strategies for internationalizing higher education (pp. 52-79). Carbondale, IL: Association of International Education Administrators.
Harman, G. (2004). New directions in internationalizing higher education: Australia’s development as an exporter of higher education services. Higher Education Policy, 17, 101-120.
Hasan, M., & Kerr, R. M. (2003). The relationship between total quality management practices and organisational performance in service organisations. The TQM Magazine, 15(4), 286-291.
Hearn, J. C, Clugston, R., & Heydinger, R. (1993). Five years of strategic environmental assessment efforts at a research university: A case study of an organizational innovation. Innovative Higher Education, 18, 7-36.
Henkel, M. (2000). Academic identities and policy change in higher education. London, England: Jessica Kingsley.
Herguener, G., & Reeves, N. B. R. (2000). Going against the national cultural grain: A longitudinal case study of organizational culture change in Turkish higher education. Total Quality Management, 11(1), 45-56.
Ho, S. K. M. (2010). Integrated learn TQM model for sustainable development. The TQM journal, 22(6), 583-593.
Ho, S. K., & Fung, C. K. (1994). Developing a TQM excellence model. The TQM Magazine, 6 (6), 24-30.
Hodson, P., & Thomas, H. (2003). Quality assurance in higher education: Fit for the new millennium or simply year 2000 compliant. Higher Education, 45, 375-87.
Hofman, R. H., Hofman, W. H. A., & Guldemond, H. (2002). School governance,
culture, and student achievement. International Journal of Leadership in Education, 5(3), 249-272.
Hofstede, G. R. (1986). Werken aan de organisatiecultuur. Bedrijfskunde, 58 (2), 102-106.
Hofstede, G. R. (1991). Cultures and organisations: Software of the mind. London: England: McGraw-Hill.
Hofstede, G., Neuijen, B., Ohayv, D. D., & Sanders, G. (1990). Measuring organizational cultures: A qualitative and quantitative study across twenty cases. Administrative Science Quarterly, 35(2), 286-316.
Holsapple, C. W., & Joshi, K. D. (2001). Organizational knowledge resources. Decision Support Systems, 31(4), 39-54.
Hooijberg, R., & Petrock, F. (1993). On cultural change: Using the competing values framework to help leaders execute a transformational strategy. Human Resource Management, 32(1), 29-50.
Horn, A. S., Hendel, D. D., & Fry, G. W. (2007). Ranking the international dimension of top research universities in the United States. Journal of Studies in International Education, 11(3/4), 330-358.
Hossler D. (2000).The problem with college rankings. About Campus, 5(1), 20-24.
Houston, D. (2008). Rethinking quality and improvement in higher education. Quality Assurance in Education, 16(1), 61-79.
Hoy, W. K., & Miskel, C. G. (2008). Educational administration: Theory, research, and practice (8th ed.). New York, NY: McGraw-Hill.
Hoy, W. K., & Tarter, C. J. (1997). The road to open and healthy schools: A handbook for change (elementary edition). Thousand Oaks, CA: Corwin Press.
Hradesky, J. (1995). Total quality management handbook. New York, NY: McGraw Hill.
Huang, C.-C. (1994). Assessing the leadership styles and total quality leadership behaviors of presidents of four-year universities and colleges that have implemented the principles of Total Quality Management (Unpublished doctoral dissertation).The Ohio State University, Columbus, OH.
Huang, R. (2008). Mapping educational tourists’ experience in the UK: Understanding international students. Third World Quarterly, 29(5), 1003-1020.
Hudson, B. (1995). A seamless service? Developing better relationships between the National Health Service and Social Service Departments. In T. Philpot & L. Ward (Eds), Values and visions: Changing ideas in services for people with learning difficulties (pp. 106-22). Oxford, England: Butterworth-Heinemann.
Hudson, W., & Morris, S. (2003). University teaching and international education. In A. Liddicoat, S. Eisenchlas, & S. Trevaskes (Eds.), Australian perspectives on internationalising education (pp. 65-74). Melbourne, Australia: Language Australia.
Hudzik, J., & Stohl, M. (2009). Modelling assessment of the outcomes and impacts
of internationalization. In de Wit Hans (ed.), Measuring success in the internationalisation of higher education (pp. 9-21). Amsterdam, Netherlands : European Association for International Education.
Hudzik, J. K. (2011). Comprehensive internationalization: From concept to action.
Washington, DC: NAFSA.
Husbands, C. (1996). Schools, markets and collaboration: New models for
educational polity? In D. Bridges & C. Husbands (Eds.), Consorting and collaboration in the education market place (pp. 9-20). London, England: Falmer.
Internantional Network for Quality Assurance Agencies. (n. d.). Mission and values.
Retrieved from http://www.inqaahe.org/presentation
IOS. (n.d.a). About ISO. Retrieved from https://www.iso.org/about-us.html
IOS. (n.d.b.). The people who develop ISO Standards. Retrieved from
https://www.iso.org/who-develops-standards.html
IOS. (n.d.c.).ISO: A global network of national standards bodies. Retrieved from
https://www.iso.org/members.html
International Organization for Standardization. (2015). The process approach in ISO
9001. Geneva, Switzerland: Author.
Irani, Z., Beskase, A., & Love, P. E. D. (2004). Total quality management and
corporate culture: Constructs of organizational excellence. Technovation, 24, 643-650.
IREG Observatory on Academic Ranking and Excellence. (n. d.). Who we are. Retrieved from http://ireg-observatory.org/en/about-us
Issa, H. E. A. (2019). Organisational culture in public universities: Empirical evidence. Asian Journal of Business and Accounting, 12(1), 41-70.
Jager, H. J., & Nieuwenhuis, F. J. (2007). Linkages between total quality management
and the outcomes‐based approach in an education environment. Quality in
Higher Education, 11(3), 251-260.
James, L. R., & Jones, A. P. (1974). Organizational climate: A review of theory and
research. Psychological Bulletin, 81 (12), 1096-1112.
Jang, J. Y. (2009). Analysis of the relationship between internationalization and
the quality of higher education (Unpublished doctoral dissertation). University of Minnesota, Minneapolis, MA.
Johnston, J. S., & Spalding, J. R. (1997). Internationalizing the curriculum. In J. G. Gaff & J. L. Ratcliff (Eds.), Handbook of the undergraduate curriculum (pp. 416-435). San Francisco, CA: Jossey-Bass.
Jones, A. P., & James, L. R. (1979). Psychological climate: Dimensions and
relationships of individual and aggregated work environment perceptions. Organizational Behavior and Human Performance, 23, 201-250.
Jones, E., & de Wit H. (2012). Globalization of internationalization: Thematic and regional reflections on a traditional concept. AUDEM: The International Journal of Higher Education and Democracy, 3, 35-54.
Juran, J. M. (1988). Juran on planning for quality. London, England: Free Press.
Kälvemark, T., & van der Wende, M. (1997). National policies for internationalization of higher education in Europe. Stockholm, Sweden: National Agency for Higher Education.
Kanji, G. K., Malek, A., & Tambi, B. A.(1999). Total quality management in UK higher education institutions. Total Quality Management, 10(1), 129-153.
Kanji, G. K., Malek A., & Tambi B. A.(1999). Total quality management in UK higher education institutions. Total Quality Management, 10(1), 129-153.
Karia, N., & Asaari, M. H. A. H. (2006). The effects of total quality management
practices on employees’ work related attitudes. The TQM magazine,18(1), 30-43.
Karuppusami, G., & Gandhinathan, R. (2006). Pareto analysis of critical success
factors of total quality management: A literature review and analysis. The TQM
magazine, 18(4), 372-385.
Kaye, P. (2010). Effective principals skillfully balance leadership styles to facilitate student success: A focus for the reauthorization of ESEA. Planning and Changing, 41(1/2), 42-56.
Kehm, M., & Teichler, U. (2007). Research on internationalisation in higher education. Journal of Studies in International Education, 11(3/4), 260-273.
Kells, H. R. (1995). Creating a culture of evaluation and self-regulation in higher education organizations. Total Quality Management, 6(5), 457-468.
Kells, H. R. (1999). National higher education evaluation systems: Methods for analysis and some propositions for the research and policy void. Higher Education Policy, 38 (2), 209-232.
Kerr C. (1993). Higher education cannot escape history: Issues for the twenty-first century. New York, NY: SUNY
Kezar A., & Eckel P. (2002). The effect of institutional culture on change strategies in higher education: Universal principles or culturally responsive concepts. The Journal of Higher Education, 73(4), 435-460.
Khoo, H. H., & Tan, K. C. (2003). Managing for quality in the USA and Japan: Differences between the MBNQA, DP and JQA. The TQM magazine, 15 (1), 14-24.
Kilmann,R. H., Saxton, M. J., & Serpa, R. (Eds.) (1985). Gaining control of the corporate culture. San Francisco, CA: Jossey‐Bass.
Kim, T. (2009). Transnational academic mobility, internationalization and interculturality in higher education. Intercultural Education, 20(5), 395-405.
Kleijnen, J., Dolmans, D., Willems, J., & Hout, van H. (2014). Effective quality management requires a systematic approach and a flexible organisational culture: A qualitative study among academic staff. Quality in Higher Education, 20(1), 103-126.
Knight, J. (1994). Internationalization: Elements and checkpoints. Canadian Bureau for International Education Research, 7, 1-15.
Knight, J. (1997). Internationalization of higher education: A conceptual
framework. In J. Knight & H. de Wit (Eds.). Internationalization of higher
education in the Asia Pacific countries (pp.5-19). Amsterdam, Netherlands: European Association of International Education.
Knight, J. (1999a). Internationalization of higher education. In OECD. (Ed.), Quality and internationalization in higher education (pp.13-29). Paris, France: OECD.
Knight, J. (1999b). Internationalisation of higher education. In J. Knight & H. de Wit (Eds.), Quality and internationalisation in higher education. Paris, France: OECD.
Knight, J. (2001). Monitoring the quality and progress of internationalization. Journal of Studies in International Education, 5(3), 228-243.
Knight, J. (2004). Internationalization remodeled: Definition, approaches, and rationales. Journal of Studies in International Education, 8(1), 5-31.
Knight, J. (2008). Higher education in Turmoil. Rotterdam, Netherlands: Sense.
Knight, J. (2010). Internationalization and the competitiveness agenda, In L. M. Portnoi, V. D. Rust, & S. S. Bagley (Eds.), Higher education, policy, and the global competition phenomenon (pp. 205-218).New York, NY: Palgrave Macmillan.
Knight, J., & de Wit, H. (1995). Strategies for internationalization of higher education: Historical and conceptual perspectives. In H. de Wit (Ed.), Strategies for internationalization of higher education: A comparative study of Australia, Canada, Europe and the United States of America (pp.1-32). Amsterdam, Netherlands: European Association for International Education (EAIE).
Knight, J., & de Wit, H. (1999). An introduction to the IQRP project and process. In Organization for Economic Cooperation and Development., Quality and internationalisation in higher education (pp. 45-59). Paris, France: Organization for Economic Cooperation and Development.
Koch, J. V. (2003). TQM: Why is its impact in higher education so small. The TQM
Magazine, 15(5), 325-333.
Kondakci, Y., van den Broecke, H., & Devos, G. (2006, September). More
management concepts in the academy: Internationalization as an organizational change process. Paper presented at the meeting of International Federation of Scholarly Association of Management, Berlin, Germany.
Kravchuk, R. S., & Schack, R. W.(1996). Designing effective
performance-measurement systems under the Government Performance and
Results Act of 1993. Public administration review, 56(4), 348-358.
Krefting, L. (1991). Rigor in qualitative research: The assessment of trustworthiness.
The American Journal of Occupational Therapy, 43(3), 214.
Küchler, V. F. (2000). Worin besteht die qualität eines pädagogischen produkts? Grundlagen der Weiterbildung, 6, 277-280.
Kujala, J., & Lillrank, P. (2004). Total quality management as a cultural phenomenon.
The Quality Management Journal, 11(4), 43-55.
Kumar, V., Choisne, F., Grosbois, D. de, Kumar, U. (2009). Impact of TQM on company's performance. International Journal of Quality & Reliability Management, 26(1), 23-37.
Kuo, H.-M. (2009). Understanding relationships between academic staff and administrators: An organisational culture perspective. Journal of Higher Education Policy and Management,31(1), 43-54.
Kuslina, B. H., & Widjaja, J. H. (2017). Leadership change and cultural planning: A private university case study in Indonesia. Review of Integrative Business and Economics Research, 7(2), 62-74.
Kwan, P., & Walker, A. (2004). Validating the Competing Values Model as a representation of organizational culture through inter-institutional comparisons. Organizational Analysis, 12(1), 21-39.
Lagrosen, S., Seyyed-Hashemi, R., & Leitner, M. (2004). Examination of the dimensions of quality in higher education. Quality Assurance in Education, 12(2), 61-69.
Langford, D. P. (1992). Modified doming points for continuous improvement of education. Unpublished manuscript.
Lee, H. M., & Gopinathan, S. (2003). Reforming university education in Hong Kong and Singapore. Higher Education Research & Development, 22(2), 167-182.
Lee, I-Chao (2010).The effect of learning motivation, total quality teaching and
peer-assisted learning on study achievement: Empirical analysis from vocational
universities or colleges’ students in Taiwan. The Journal of Human Resource and Adult Learning, 6(2), 56-73.
Leithwood, K., & Jantzi, D. (2000). Transformational school leadership effects: A replication. School Effectiveness & School Improvement, 10(4), 451- 479.
Leslie, D., & Fretwell, L. (1996). Wise move in hard times. San Francisco, CA: Jossey Bass.
Lewis, D. R., Ikeda, T., & Dundar, H. (2001). On the use of performance indicators in Japan's higher education reform agenda. Nagoya Journal of Higher Education, 1, 67-98.
Lim, G. C. (2003). The rationale for globalization. In G. C. Lim (Ed.), Strategy for a global university (pp. 3-20). East Lansing, MI: Michigan State University.
Lincoln, Y. S., & Guba, E. G. (1985). Naturalistic inquiry. Newbury Park, CA: Sage.
Lindi van der, C. (2001). The teacher's stress and its implications for the school as an organization: How can TQM help. Education, 121(2), 375-82.
Lo, V. H.Y., & Sculli, D. (1996). An application of TQM concepts in education. Training for Quality, 4(3), 16-22.
Lomas, L. (2004).Embedding quality: The challenges for higher education. Quality Assurance in Education, 12 (4), 157-165.
Loukkola,T. , & Zhang, T. (2010). Examining quality culture: Part 1-Quality assurance processes in higher education institutions. Brussels, Belgium: European University Association.
Luijten-Lub, A., van der Wende, M., & Huisman, J. (2005). On cooperation and competition: A comparative analysis of national policies for internationalisation of higher education in seven Western European countries. Journal of Studies in International Education, 9 (2), 147-163.
Lumby, J., & Foskett, N. (2016). Internationalization and culture in higher education
Educational Management Administration & Leadership, 44(1), 95-111.
Lund, D. B. (2003). Organizational culture and job satisfaction. Journal of Business and Industrial Marketing, 18(3), 219-236.
Lunsford, I. (1963). The study of campus cultures. Boulder, CO: WICHE.
Luxton, T., & Peelo, M. (2009). Internationalisation: Its implication for curriculum design and course development in UK higher education. Innovations in Education and Training International, 46(1), 51-60.
Malterud, K. (2001). Qualitative research: Standards, challenges and guidelines.The Lancet, 358, 483-488.
Masland, A. T. (1985). Organizational culture in the study of higher education. The
Review of Higher Education, 8 (2), 157-168.
Marchese, T. J. (1991). TQM reaches the academy. AAHE Bulletin, 11, 3-9.
Marcoulides, G. A., Heck, R. H., & Papanastasiou C. (2005). Student perceptions of school culture and achievement: Testing the invariance of a model. International Journal of Educational Management, 19(2), 140-152.
Marginson, S., & van der Wende, M. (2006). Globalisation and higher education.
Retrieved from http://www.oecd.org/dataoecd/20/4/37552729.pdf
Maringe, F., & Foskett, N. (2012). Globalization and internationalization in higher education: Theoretical, strategic and management perspectives. New York, NY: Bloomsbury.
Martin, J., Feldman, M. S., Hatch, M. J., & Sitkin, S. B. (1983). The uniqueness paradox in organizational stories. Administrative Science Quarterly, 28, 438-453.
Maslowski, R. (2001). School culture and school performance: An explorative study into the organizational culture of secondary schools and their effects. Endschede, Netherlands: Twente University Press.
Mast de J., & Lokkerbol, J. (2012). An analysis of the six sigma DMAIC method from the perspective of problem solving. International Journal of Production Economics, 139(2), 604-614.
Mayo, E. (1933). The human problems of an industrial civilization. New York, NY: Macmillan.
Mayo, E. (1945). The social problems of industrial civilization. Boston, MA: Graduate School of Business Administration, Harvard University.
McClure, J. W. (2007). International graduates’ cross-cultural adjustment: Experiences, coping strategies, and suggested programmatic responses. Teaching in Higher Education, 12(2), 199-217.
McShane, S. L. (1998). Organizational behavior. Toronto, Canada: McGraw Hill.
Mehralizadeh, Y., Pakseresht, M. J., Baradaran, M., & Shahi, S. (2007). The dilemma of internal evaluation in higher education: A longitudinal case study. Quality Assurance in Education, 15(3), 352-368.
Metri, B. A. (2005). TQM critical success factors for construction firms. Management, 10 (2), 61-72.
Merkx, G. (2003). The two waves of internationalization in U.S. higher education. International Educator, 7(1), 6-12.
Miller-Idriss C., & Hanauer, E. (2011). Transnational higher education: Offshore campuses in the Middle East. Comparative Education, 47(2), 181-207.
Min, H. T. (2014). Participating in international academic publishing: A Taiwan perspective.TESOL quarterly, 48(1), 188-200.
Mkhize, T., & Cassimjee, R. (2013). A concept analysis of quality assurance and
quality enhancement in Higher Education Institutions (HEIs). South African
Journal of Higher Education, 27(5), 1264-1276.
Moen, R., & Norman, C. (2006). Evolution of the PDCA cycle. Retrieved from
http://www.uoc.cw/financesite/images/stories/NA01_Moen_Norman_fullpaper.p
df
Morgan, G. (1986). Images of organization. Thousand Oaks, CA: Sage.
Morse R., Brooks E., & Mason M. (2018, September). How U.S. News calculated the
2019 best colleges rankings. U.S. News & World Report. Retrieved from
https://www.usnews.com/education/best-colleges/articles/how-us-news-calculated-the-rankings
Mok, KA-Ho (2003). Similar trends, diverse agendas: Higher education reforms
in east Asia. Globalization, Societies and Education, 1 (2), 201-221.
Mossard, G. R. (1991). A TQM technical skills framework. Journal of Management
Science & Policy Analysis, 8, 223-246.
Moosa, A. N. (2014). A qualitative study of change: Implementing quality assurance
and continuous quality improvement in health professions education during a
period of transition (Unpublished doctoral dissertation). Villanova University,
Philadelphia, PA.
Mozaffari, F. A. (2008, May). A study of relationship between organizational culture and leadership. Paper presented at the International Conference on Applied Economics, Kastoria, Greece.
NAFSA. (2013).Internationalizing the campus 2013.
Retrieved from https://shop.nafsa.org/detail.aspx?id=ITC2013
National Association of State Universities and Land Grant Colleges. (2004). A call to
leadership: The presidential role in internationalizing the university. Retrieved
from http://www.nasulgc.org/CIP/Task%20Force/Call_to_leadership.pdf
National Governors Association. (1986). Time for results. Washington, DC:
Author.
National Institute of Education. (1984). Involvement in learning: Realizing the
potential of American higher education. Washington, DC: Author.
Navarro, M. (2004, April). Faculty perspectives on strategies to internationalize the
undergraduate agricultural curriculum. Paper presented at annual meeting of
AIAEE 2004 Proceedings of the 20th, Dublin, Ireland.
Neave, G. (2000). The universities' responsibilities to society: International
perspectives. Issues in higher education series. Paris, France: International Association of Universities.
Newby, P. (1999). Culture and quality in higher education. Higher Education Policy,
12 ,261-275.
Newton, J. (2000). Feeding the beast or improving quality? Academics’ perceptions of
quality assurance and quality monitoring. Quality in Higher Education, 6(2),
153-163.
Newton, J. (2007). What is quality? In Bollaert & Lucien (Eds.), Embedding quality
culture in higher education : A selection of papers from the 1st European forum
for quality assurance (pp.14-20). Munich, Germany.
Nilsson, B. (2003). Internationalisation at home from a Swedish perspective: The case
of Malmö. Journal of Studies in International Education, 7(1), 27-40.
Niraula, R., Kusayanagi, S., & Shima, H. (2007). Changing organizational culture of university in least developed country. Retrieved from
https://ssms.jp/wp-content/uploads/2015/03/2008-2-2-3-7-CHANGING-ORGANIZATIONAL-CULTURE-OF-UNIVERSITY-IN-A.pdf
Norton, M. S. (1984).What’s so important about school climate. Contemporary Education, 56 (1), 43-5.
Norris, E. M. & Gillespie, J. (2008). How study abroad shapes global careeres: Evidence from the United States. Journal of Studies in International Education, 13(4), 382-397.
Oandasan, I., & Reeves, S. (2005). Key elements for interprofessional education. Part 1: The learner, the educator and the learning context. Journal of Interprofessional Care, 1, 21-38.
OECD. (1999). Quality and internationalisation in higher education. Paris, France: Author.
OECD. (2004). Quality and recognition in higher education. Paris, France: Author.
OECD. (2009). Higher education to 2030-globlalisation.Paris, France: Author.
OECD. (2017).Education at a glance 2017. Paris, France: Author.
Olson, C. L., Green, M. F., & Hill, B. A. (2005). Building a strategic framework for
comprehensive internationalization. Washington, DC: American Council on Education.
O’Reilly C. (1989). Corporations, culture, and commitment: Motivation and social control in organizations. California Management Review, 31(4), 9-25.
Osborne, D., & Gaebler, T. (2002). Re-inventing government: How the entrepreneurial spirit is transforming the government. New York, NY: Addison-Wesley.
Otero, M. S. (2008). The socio-economic background of Erasmus students: A trend towards wider inclusion? International Review of Education, 54, 135-154.
Ouchi, W. G. (1979). A conceptual framework for the design of organizational control mechanisms. Management Science, 25, 833-848.
Ouchi, W. G. (1981). Theory Z. Reading, MA: Addison-Wesley.
Ouchi, W. G. (1984). The M-Form society: Lessons from business management. Human Resource Management, 23(2), 191-213.
Paige, R. M., Cohen, A. D., Lassegard, J., Chi, J. C., & Kappler, B. (2003). Maximizing study abroad: A student’s guide to strategies for language and culture learning and use. Minneapolis, MN: University of Minnesota, Center for Advanced Research on Language Acquisition.
Paige, R. M. (2003). The American case: The University of Minnesota. Journal of Studies in International Education, 7, 52-63.
Papatsiba, V. (2006). Making higher education more European through student mobility. Revisiting EU initiatives in the context of the Bologna process
comparative education, 42(1),93-111.
Parker, R., & Bradley, L. (2000). Organizational culture in the public sector: Evidence
from six organizations. The International Journal of Public Sector Management,
13, 124-41.
Partin, J. C. (1992). A measurement of total quality management in the two-year
college districts of Texas (Unpublished doctoral dissertation). East Texas State
University, Commerce, TX.
Pascale, R., & Athos, A. (1981). The art of Japanese management. New York, NY: Simon & Schuster.
Pascarella, E. T., & Terenzini, P. T. (2005). How college affects students: A third decade of research. San Francisco, CA: Jossey-Bass.
Peterson, M., Cameron, K., Jones, P., Mets, L., & Ettington, D. (1986). The organizational context for teaching and learning: A review of the research literature. Ann Arbor, MI: National Center for Research to Improve Postsecondary Teaching and Learning.
Peters, T., & Waterman, R. (1982). In search of excellence. New York, NY: Harper & Row.
Pfeffer, N., & Coote, A. (1991). Is quality good for you? A critical review of quality assurance in the welfare services. London, England: Institute of Public Policy Research.
Poister, H. T. (2008). Measuring performance in public and nonprofit organizations. San Francisco, CA: Jossey-Bass.
Poister, T. H., & Thomas, J. C. (2009). GDOT's consultant and contractor surveys-An approach to strengthening relationships with government's business partners.
Public Performance & Management Review, 33(1), 122-140.
Powell, T. C. (1995). Total quality management as competitive advantage: A review and empirical study. Strategic Management Journal, 16(1), 15-37.
Prajogo, D. I., & Sohal, A. S. (2003). The relationship between TQM practices,
quality performance, and innovation performance: An empirical examination. International Journal of Quality & Reliability Management, 20, 901-918.
Prajogo, D. I., & McDermott, C. M. (2005). The relationship between total quality management practices and organizational culture. International Journal of Operations & Production Management, 25(11), 1101-1122.
Praveen, G., & Dan, P. (1998). Are ISO/QS-9000 certifications worth the time and money. Quality Progress, 31(10), 19-23.
Qiang, Z. (2003). Internationalization of higher education: Towards a conceptual
framework. Policy Futures in Education, 1 (2), 248-70.
Quinn, R. E., & Rohrbaugh, J. (1983). A spatial model of effectiveness criteria: Towards a competing values approach to organizational analysis. Management Science, 29, 363-377.
Quinn, R. E., & McGrath, M. R. (1985). The transformation of organizational cultures: A competing values perspective" in organizational culture. In P. J. Frost, L. F. Moore, M. R. Louis, C. C. Lundberg, & J. Martin (Eds.), Organizational culture (pp. 314-334). London, England: Sage.
QAA. (2003). The quality assurance agency for higher education. Gloucester, England: Author.
QS (n. d.). Europe's Erasmus student exchange program. Retrieved from
https://www.topuniversities.com/student-info/studying-abroad/europes-erasmus-student-exchange-program
Qureshi M. I., Janjua S. Y., Zaman K., Lodhi M.S., & Tariq Y.B.(2014).
Internationalization of higher education institutions: Implementation of DMAIC cycle. Scientometrics, 98, 2295-2310.
QS. (n. d.). Asian university rankings - QS Asian university rankings vs. QS world
university rankings. Retrieved from http://www.iu.qs.com/qs-ur-asia201617-badges/
QS. (2018). QS world university rankings: Methodology. Retrieved from
https://www.topuniversities.com/qs-world-university-rankings/methodolo gy?page=1
QS Asia News Network (2018, March). The history and development of higher
education ranking systems. QS WOWNEWS. Retrieved from
https://qswownews.com/history-development-higher-education-ranking-systems/
Rad, M. (2006). The impact of organizational culture on the successful implementation of total quality management. The TQM Magazine, 18(6), 606-625.
Rashid, Z. A., Sambasivan, M., & Johari, J. (2003). The influence of corporate culture and organisational commitment on performance. Journal of Management Development, 22(8), 708-728.
Rawson, D. (1994). Models of interprofessional work: Likely theories and possibilities. In A. Leathard (Ed.), Going interprofessional: Working together for health and welfare (pp. 38-63). London, England: Routledge.
Readings B. (1997). The university in ruins.Cambridge, Massachusetts: Harvard University.
Recker, J. C. (2008). Understanding process modelling grammar continuance: a study of the consequences of representational capabilities (Unpublished doctoral dissertation). Queensland University of Technology, Queensland, Australia.
Reichard, J. F. (1983). Summary and agenda for future interchanges. In H. M. Jenkins (Ed.), Educating students from other nations: American colleges and universities in international educational interchange (pp. 295-318). San Francisco, CA: Jossey-Bass.
Reisman, D., Gusfield, J., & Gamson, Z. (1970). Academic values and mass education: The early years of Oakland and Monteith. New York, NY: Doubleday.
Regauld, M. H. (1993). A study of continuous improvement processes based on total quality management principles as applied to the educational environment (Unpublished doctoral dissertation). Pennsylvania State University, College Station, PA.
Rhoades, G., & Sporn, B. (2002). Quality assurance in Europe and the US: Professional and political economic framing of higher education policy. Higher Education, 43, 355-390.
Richardson, J., & McKenna, S. (2002). Leaving and experiencing: Why academics expatriate and how they experience expatriation. Career Development International, 7(2), 67-78.
Richardson, J., & McKenna, S. (2003). International experience and academic careers: What do academics have to say? Pearsonnel Review, 32(6), 774-795.
Rizvi, F. (2006). Home and abroad: Rethinking internationalization of higher education. Netherlands: NUFFIC.
Robbins, S. P., & Judge, T. A. (2001). Organizational behavior (9th ed.). Saddle River, NJ: Prentice Hall.
Rodenberg, T. C. (2010). Measuring commitment to internationalizing the campus: An institutional footprint. Journal of Applied Learning in Higher Education, 2(Fall), 39-53。
Roethlisberger, F. J., & Dickson, W. J. (1939). Management and the worker. Cambridge, MA: Harvard University Press.
Romle, A. R., Razak, R. C., & Shamsudin, A. S. (2015). Mapping the relationships between quality management practices, human-oriented elements and organizational performance: A proposed framework. International Journal of Innovation, Management and Technology, 6(3), 196-201.
Rothenberg, A. (1979). Einstein's creative thinking and the general theory of relativity: a documented report. American Journal of Psychiatry, 136, 39-43.
Rosa, M. J., Saraiva, P. M., & Diz, H. (2005). Defining strategic and excellence bases for the development of Portuguese higher education. European Journal of Education, 40 (2), 205-221.
Rowan University. (2004). Strategic objectives for Rowan University 2004-2009. Retrieved from http://www.rowan.edu
Rowley, D. J., & Sherman, H. (2004). From strategy to change: Implementing the plan in higher education. San Francisco, CA: Jossey-Bass.
Rudzki, R. E. (1995). The application of a strategic management model to the
internationalization of higher education institutions. Higher Education, 29, 421-441.
Ryan, J. & Viete, R. (2009). Respectful interactions: Learning with international students in English-speaking academy. Teaching in Higher Education, 14(3), 303-314.
Sadeh, E., & Garkaz, M. (2015). Explaining the mediating role of service quality
between quality management enablers and students’ satisfaction in higher
education institutes: The perception of managers. Total Quality Management,
26 (12), 1335-1356.
Saidel, J. R. (1991). Resource interdependence: The relationship between public agencies and nonprofit organizations. Public Administration Review, 51, 543-53.
Safety Research Unit. (1993). The contribution of attitudinal and management factors to risk in the chemical industry. Guilford, CT: Psychology Department University of Surrey.
Sahney, S., Banwet, D. K., & Karuness, S. (2004). A SERVQUAL and QFD approach to total quality education. International Journal of Productivity and Performance Management, 53(2), 143-166.
Sakthivel, P. B. (2007).Top management commitment and overall engineering
education excellence. The TQM Magazine, 19(3), 259-273.
Sakthivel, P. B., Rajendran, G., & Raju, R. (2005). TQM implementation and students'
satisfaction of academic performance. The TQM magazine, 17(6), 573-589.
Sakthivel, P. B., & Raju, R. (2006). Conceptualizing total quality management in
engineering education and developing a TQM educational excellence model. Total
Quality Management, 17(7), 913-934.
Samra, M. A., & Shuibat, M. (2014).Total quality at Plestinian universities: Theory and practice. International Journal of Current Research, 6 (4), 6446-6452.
Santiago, R. (1999). The concept of quality in higher education. Lisboa, Portugal:
Instituto Nacional de Administração.
Sathe, V. J. (1985). Culture and related corporate realities. Homewood, IL: Irwin.
Sayeda, B., Rajendran, C., & Lokachari, P. S. (2010). An empirical study of total quality management in engineering educational institutions of India: Perspective of management. Benchmarking: An International Journal, 17(5), 728-767.
Schein, E. H. (1985). Organizational culture and leadership: A dynamic view. San Francisco, CA: Jossey Bass.
Schein, E. (1992). Organizational culture and leadership (2nd ed.). San Francisco,
CA: Jossey Bass.
Schein, E. H. (1996). Three cultures of management: The key to organizational
learning. Sloan Management Review, 38(1), 9-20.
Schein, E. H. (1999). Process consultation revisited: Building the helping relationship. Addison-Wesley, Reading, MA.
Schein, E. H. (2004). Organizational culture and leadership (3rd ed.). San Francisco, CA : Jossey-Bass.
Schein, E. H. (2011). Leadership and organizational culture. New York, NY: Wiley.
Schmuck, R., & Runkel, P. (1994). The handbook of organization development in schools and colleges (4th ed.). Long Grove, IL: Waveland Press.
Schneider, B. (1975). Organizational climates: An essay. Pearsonnel Psychology, 28, 447-479.
Schray, V. (2006). Assuring quality in higher education: Key issues and questions
for changing accreditation in the United States. Washington, DC: USDOE.
Schmidtlein, F. A., & Berdahl, R. O. (2005). Autonomy and accountability-Who
controls academe? In P. G. Altbach, R. O. Berdahl, & P. J. Gumport (Eds.),
American higher education in the twenty-first century: Social, political, and
economic challenges (pp. 69-87). Baltimore, MD: The Johns Hopkins University
Press.
Schwartz, H., & Davis, S. M.(1981). Matching corporate culture and business strategy. Organizational Dynamics, 10(1), 30-48.
Schulte, M., Ostroff, C., Shmulyian, S., & Kinicki, A. (2009). Organizational climate
configurations: Relationships to collective attitudes, customer satisfaction, and
financial performance. Journal of Applied Psychology, 94(3), 618-634.
Scott, J. C. (2006). The mission of the university: Medieval to postmodern transformations. Journal of Higher Education, 77(1), 1-39.
Seymour, D. (1993). The IBM - TQM partnership with colleges and universities. A
Report. Retrieved from https://eric.ed.gov/?id=ED363170
Shah, R., & Ward, P. T. (2007). Defining and developing measures of lean production.
Journal of Operations Management, 25(4), 785-805.
Shavelson, R. J. (2010). Measuring college learning responsibly: Accountability in a
new era. Stanford, CA: Standford University Press.
Shaydorova, G. (2014). Rationales for the internationalization of higher education:
The case of Russia (Unpublished master's thesis). University of Tampere, Tampere, Finland.
Shelton, K. (2011). A review of paradigms for evaluating the quality of online
education programs. Online Journal of Distance Learning Administration, 4(I),
1-11.
Sherry, M., Thomas, P., & Chui, W. H. (2010). International students: A vulnerable student population. Higher Education, 60(1), 33-46.
Shore, C., & Wright, S. (2000). Coercive accountability the rise of audit culture in higher education. In M. Strathern (Ed.), Audit cultures: Anthropological studies in accountability, ethics and the academy (pp. 57-89). London, England: Routledge.
Siaya, L., & Hayward, F. M. (2003). Mapping internationalization on U.S. campuses. Washington, DC: American Council on Education.
Sila, I. (2007). Examining the effects of contextual factors on TQM and performance
through the lens of organizational theories: An empirical study. Journal of
Operations Management, 25(1), 83-109.
Sila, I., & Ebrahimpour, M. (2003). Examination and comparison of the critical factors of Total Quality Management (TQM) across countries. International journal of production research, 41(2), 235-268.
Sims, S. J., & Sim, R. R. (1995). Total quality management in higher education: Is it
working? Why or why Not. Westport, Ireland: Praeger.
Sirvanci, M. B. (2004). TQM implementation: Critical issues for TQM
implementation in higher education. The TQM Magazine, 16(6), 382-386.
Sitkin, S., Sutcliffe, K., & Schroeder, R. (1994). Distinguishing control from learning
in total quality management: A contingency perspective. Academy of Management Review, 19, 537-564.
Slaughter, S., & Rhoades, G. (2004). Academic capitalism and the new economy: Markets, state, and higher education. Baltimore, MA: Johns Hopkins University Press.
Smart, J. C., & Hamm, R. E. (1993). Organizational culture and effectiveness in two-year colleges. Research in Higher Education, 34(1), 95-106.
Smart, J. C., & St. John, E. P. (1996). Organizational culture and effectiveness in higher education: A test of the "culture type" and "strong culture" Hypotheses. Educational Evaluation and Policy Analysis, 18, 219-241.
Smart, J. C., & Hamm, R. E. (1993). Organizational effectiveness and mission orientations of two-year colleges. Research in Higher Education, 34(4), 489-502.
Smirich, L., & Calas, M. (1982). Organizational culture: A critical assessment. In M. Peterson (Ed.), ASHE reader on organization and governance (pp.139-151). Needham Heights, MA: Ginn Press.
Smuckler, R. H. (2003). A university turns to the world: A pearsonal history of the Michigan State University international story. East Lansing: Michigan State University Press.
Söderqvist, M. (2002). Internationalisation and its management at higher education institutions: Applying conceptual, content and discourse analysis. Helsinki, Finland: Helsinki School of Economics.
Soliman, F., & Youssef, M. (2001).The impact of some recent developments in
e-business on the management of next generation manufacturing. International
Journal of Operations & Production Management, 21(5), 551-564.
Souto-Otero, M., en Huisman, J., Beerkens, M., de Wit H., & Vujic, S. (2013). Otero:
Evidence from the Erasmus program. Educational Researcher, 42(2), 70-77.
Srikanthan, G., & Dalrymple, J. (2003). Developing alternative perspectives for
quality in higher education International. Journal of Educational Management,
17(3), 126-136.
Staessens, K. (1990). De professionele cultuur van basisscholen in vernieuwing. Een empirisch onderzoek in V.L.O.-scholen. Proefschrift. Leuven, Belgium: KU Leuven.
Stark, Jack (1995). "The Wisconsin Idea: The University's Service to the State". In Wisconsin Legislative Reference Bureau. State of Wisconsin 1995-1996 Blue Book. Madison: Wisconsin Legislature Joint Committee on Legislative Organization. pp. 100–179.
Stensaker, B. (2003). Trance, transparency and transformation: The impact of external
quality monitoring in higher education. Quality in Higher Education, 9(2),
151-159.
Støren, L. A., & Aamodt, P. O. (2010). The quality of higher education and employability of graduates. Quality in Higher Education, 16(3), 297-313.
Sugimoto, K. (2006). Australia’s transnational higher education in the Asia-Pacific
region: Its strategies and quality assurance. In F. Huang (Ed.), Transnational
higher education in Asia and the Pacific Region (pp.1-20). Hiroshima University,
Japan: Research Institute for Higher Education.
Sussex Centre for Migration Research & Centre for Applied Population Research. (2004). International student mobility. Retrieved from http://www.hefce.ac.uk/pubs/ hefce/2004/04_30/04_30.pdf
Taveira, A. D., James, C.A., Karsh, B.T., & Sainfort, F. (2003). Quality management
and the work environment: An empirical investigation in a public sector
organization. Applied Ergonomics, 34(4), 281-291.
Taylor, J. (2004). Toward a strategy for internationalisation: Lessons and practice
from four universities. Journal of Studies in International Education, 8(2),
149-171.
Teh, P. L., Ooi, K. B., & Yong, C. C. (2008). Does TQM impact on role stressors? A
conceptual model. Industrial Management & Data Systems, 108, 1029-1044.
Teichler, U. (2004). The changing debate on internationalisation of higher education. Higher Education, 48, 5-26.
Teichler, U. (2005). Research on higher education in Europe. European Journal of Education, 40(4), 447-469.
Teicher, J., Hughes, O., & Dow, N. (2002). E-government: A new route to public
sector quality. Managing Service Quality: An International Journal, 12(6),
384-393.
Teichler, U., & Kehm, B. (2007). Research on Internationalization in Higher Education. Journal of Studies in International Education, 11 (3/4), 260-273.
Tichy, N. (1983). Managing strategic change: Technical, political, and cultural dynamics. New York, NY: Wiley.
Tierney W. G. (1988). Organizational culture in higher education: Defining the essentials. The Journal of Higher Education, 59(1), 2-21.
Times Higher Education World University Rankings. (2018). World university
rankings 2019: Methodology. Retrieved from https://www.timeshighereducation.com/world-university-rankings/methodology-world-university-rankings-2019
Trivellas, P., & Dargenidou D. (2009).Organisational culture, job satisfaction and higher education service quality: The case of Technological Educational Institute of Larissa. The TQM Journal, 21(4), 382-399.
Trompenaars, F., & Hampden-Turner, C. (1998). Riding the waves of culture: Understanding diversity in global business. New York, NY: McGraw-Hill.
Trow, M. (1973). Problems in the transition from elite to mass higher education. Berkeley, CA: Carnegie Commission on Higher Education.
Trow, M. (2000). From mass higher education to universal access: The American
advantage. Retrieved from
http://ishi.lib.berkeley.edu/cshe/publications/papers/papers/PP.Trow.MassHE.1.0
0.pdf
University Rankings (n.d.). QS world university rankings - top universities.
Retrieved from https://www.topuniversities.com/university-rankings
U.S. Department of Education. (1983). A nation at risk: The imperative for
educational reform. Washington, DC: Author.
U.S. General Accounting Office. (1991). Management practice: United States companies improve performance through quality efforts. Washington, DC: U.S. Government Printing Office.
Vallett C. M. (2010). Exploring the relationship between organizational virtuousness and culture in continuing higher education. The Journal of Continuing Higher Education, 58, 130-142.
van Dijk, H., & Meijer, C. (1995). Internationalisation of higher education in the Netherlands: An exploratory study of organisational designs. In P. Blok (Ed.), Policy and policy implementation in internationalisation of higher education. Amsterdam, EAIE.
van der Wende, M. C. (1999). Quality assurance of internationalisation and internationalisation of quality assurance. In OECD. (Ed.), Quality and internationalisation in higher education (pp. 225-235). Paris: Author.
van der Wende (2007). Internationalization of higher education in the OECD countries: Challenges and opportunities for the coming decade. Journal of Studies in International Education, 11 (3/4), 274-289.
van Hoewijk, R. (1988). De betekenis van de organisatiecultuur: Een literatuuroverzicht. M&O. Tijds- chrift voor Organisatiekunde en Sociaal Beleid 1, 4-46.
Verbik, L. (2015). The international branch campus: Models and trends. International higher education, 46, 14-15.
Veysey, L. R. (1965). The emergence of the American university. Chicago, IL: The University of Chicago Press.
Vincent A.(2009). Modern political ideologies. Hoboken,NJ: Wiley-Blackwell.
Voss R., Gruber T., & Szmigin, I. (2007). Service quality in higher education: The role of student expectations. Journal of Business Research, 60(9), 949-959.
Vroeijenstijn, A. I. (1995). Improvement and accountability: Navigating between scylla and charybdis. London, England: Kingsley.
Vught van F. A. (1994). Western Europe and North America. In A. Craft (Ed.), International developments in assuring quality in higher education (pp.3-17). London, England: The falmer.
Wächter. B. (1999). Internationalisation in higher education. Bonn, Germany: Lemmens Verlags.
Walker, P. K. A. (2004). Validating the competing values model as a representation of organizational culture through inter-institutional comparison. Organizational Analysis, 12(1), 21-37.
Walton, M. (1990). Deming management at work. New York, NY: G.P. Putnam.
Wang, J. (2009). A study of resiliency characteristics in the adjustment of international graduate students at American universities. Journal of Studies in International Education, 13(1), 22-45.
Waters, J., & Brooks, R. (2010). Accidental achievers: International higher education, class reproduction and privilege in the experiences of UK students overseas. British Journal of Sociology of Education, 31(2), 217-228.
Watson, J. E., & Hopp, T. W. (1992). The private sector’s experience with Total
Quality Management. The GAO Journal, 14(Winter), 34-38.
Wayhan, V. B. , Kirche, E. T., & Khumawala, B. M.(2002). ISO 9000 certification: The financial performance implications. Total Quality Management, 13(2), 217-231.
Weber, G. A. (1930). The plant quarantine and control administration: Its history,
activities and organization. Washington DC: The Brookings Institution.
Weick, K. E. (1983). Contradictions in a community of scholars: The cohesion-accuracy tradeoff. Review of Higher Education, 6, 253-267.
Westerman, S. (1994). How total quality management initiatives can inspire
leadership. New directions for higher education, 87, 73-87.
Wiers-Jenssen, J. (2008). Does higher education attained abroad lead to international jobs? Journal of Studies in International Education, 12(2), 101-130.
Witcher, B. J. (1990). Total marketing: Total quality and the marketing concept. The Quarterly Review of Marketing, 15(Winter), 1-6.
Witt, S. W., Kutner, L., & Cooper, L. (2015).Mapping academic library contributions to campus internationalization. College & Research Libraries,76 (5),587-608.
Wong, V. Y.-Y. (2012). An alternative view of quality assurance and enhancement.
Management in Education, 26(1), 38-42.
Ｗu, W. (2006). Students’ attitudes toward EMI: Using Chung Hua University as an example. Journal of Education and Foreign Language and Literature, 4, 66-79.
Youssef, M.A. (1994). Design for manufacturability and time-to-market: Theoretical foundations. International Journal of Operations and Productions Management, 12, 6-21.
Youssef, M.A., Boyd, J., & Williams, E. (1996). The impact of total quality management on firms' responsiveness: An empirical analysis. Total Quality Management & Business Excellence, 7, 127-144.
Young, G. J., Charns, M. P., & Shortell, S. M. (2001). Top manager and network
effects on the adoption of innovative management practices: A study of TQM in a public hospital system. Strategic Management, 22(10), 935-951.
Zammuto, R. F., & Krakower, J. Y. (1991). Quantitative and qualitative studies of
organisational culture. Research in Organisational Change and Development, 5, 83-114.
Zekeviciene, A. (2003). Total quality management at university. Organizacijij vadyba: style: Sisteminiai tyrimai, 28, 237-254.
Zha, Q. (2003). Internationalization of higher education: Towards a conceptual framework. Policy Futures in America, 1 (2), 248-270.
Zhu, C. (2015). Organisational culture and technology-enhanced innovation in higher education. Technology, Pedagogy and Education, 24(1), 65-79.
Zhu, C., & Engels, N. (2014).Organizational culture and instructional innovations in higher education: Perceptions and reactions of teachers and students. Educational Management Administration & Leadership, 42(1), 136-158.