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研究生: 蘇惠如
Su, Hui-Ju
論文名稱: 責任中心經營績效評估之探究:以I公司為例
Exploring the Operating Performance Evaluation of Responsibility Center: The Case of I Company
指導教授: 陳慧玲
Chen, Huei-Ling
口試委員: 陳慧玲
Chen, Huei-Ling
林孝倫
Lin, Hsiao-Lun
黃美祝
Huang, Mei-Juh
口試日期: 2024/03/20
學位類別: 碩士
Master
系所名稱: 高階經理人企業管理碩士在職專班(EMBA)
Executive Master of Business Administration
論文出版年: 2024
畢業學年度: 112
語文別: 中文
論文頁數: 45
中文關鍵詞: 責任中心利潤中心績效評估
英文關鍵詞: Responsibility centers, profit centers, performance evaluation
研究方法: 個案研究法深度訪談法
DOI URL: http://doi.org/10.6345/NTNU202400540
論文種類: 學術論文
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  • 當企業營運的規模日益擴大,經理人員藉由責任中心的設置,以因應快速變化的經營環境,加快決策執行的行動力。設定責任中心之後,需評比其經營成果,以做為總公司在新年度分配資源的依據,並給予責任中心獎酬。由於責任中心有其差異性,如何有效地評估營運績效是重要課題。本研究以一家成立近50年的的電子零組件製造業為個案公司,以其位於亞太地區的四個利潤中心為研究樣本,檢視利潤中心經營績效評估,並提出改善策略。
    根據訪談結果可知,個案公司四個利潤中心面對的共同問題,係主要材料受到國際市場影響而呈現大幅波動。若無法即時調整售價,營收及獲利呈現衰退。本研究建議,個案公司可以開發新供應商且建立原料統一採購中心。為提升淨利率,個案公司亦可考慮開發新產品及高附加價值的產品,增加營業收入。此外,本研究給予設定責任中心之企業建議,責任中心除了有其明確的策略目標,亦應有合適的獎酬激勵,才能使集團企業極大化其獲利。

    As the scale of corporate operations expands, managers establish responsibility centers to respond to the rapidly changing business environment and accelerate decision-making and execution. After a firm sets up responsibility centers, their operating results must be evaluated to allocate the headquarter's resources for next year and to give compensation to the responsibility centers. Due to the variety of responsibility centers, how to effectively evaluate operational performance is an important issue. This study takes an electronic component manufacturing company established for nearly 50 years as a case company and its four profit centers located in the Asia-Pacific region as cases to examine the operating performance evaluation of profit centers and propose improvement strategies.
    According to the interview results, the common problem faced by the four profit centers of the case company is the fluctuation of primary materials costs due to the impact of the international market. Revenue and profits will decline if the selling price is not adjusted immediately. This study suggests that the case company can find new suppliers and establish a unified procurement center for raw materials. To improve the net profit margin, the case company may also consider developing new high-value-added products to increase sales revenue. Furthermore, this study provides suggestions for companies that set up responsibility centers. In addition to having clear strategic goals, responsibility centers should have appropriate rewards and incentives so that conglomerates can maximize profits.

    第一章 緒論 1 第一節 研究動機與目的 1 第二節 研究架構 3 第三節 研究貢獻 4 第二章 文獻回顧 5 第一節 責任中心 5 第二節 責任中心績效評估文獻 7 第三章 研究方法 9 第一節 個案研究法 9 第二節 訪談 11 第三節 個案公司簡介 16 第四章 研究結果與分析 22 第一節 個案公司責任中心績效 22 第二節 訪談記錄 29 第三節 個案公司應採行策略 37 第五章 結論與建議 40 第一節 結論 40 第二節 建議 42 參考文獻 44

    一、中文部份
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    二、英文部份
    Baldenius, T. and B. Michaeli. 2020. Responsibility Centers, decision rights, and synergies. The Accounting Review 95(2): 1-29.
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    Bushman, R. M., R. J. Indjejikian, and A. Smith. 1995. Aggregate performance measures in businesss unit manager compensation: The role of intrafirm interdependencies. Journal of Accounting Research 33: 101-128.
    Choudhay, V. and J. Vithayathil. 2013. The impact of cloud computing:Should the IT department be organized as a cost center are profit center? Journal of Management Information Systems 67-100.
    Fisher, J. and V. Govindarajan. 1992. Profit center manager compensation:An examination of market, political and human capital factors. Strategic Management Journal 13(3): 205-207.
    Hoozée, S., S. Maussen, W. Bruggeman. and G. Scheipers. 2020. Fitting responsibility center structure to strategy: Bakey Products International. Journal of Accounting Eduction 53: 100692.
    Indjejikian, R. and D. Nanda. 1999. Dynamic incentives and responaibility accounting. Journal of Accounting and Economics 27(2): 177-201.
    Mahmud, I., I. Anitsal, and M. M. Anitsal. 2018. Revisiting ressponsibility acconting: What are the relationships among responsibility canters? Global Journal of Accounting and Finance 2(1): 85-98.
    Melumad, N., D. Mookherjee, and S. Reichelstein. 1992. A theory of reponsibility centers. Journal of Accounting and Economics 15(4): 445-484.
    Merchant, K. A. C. W. Chow, and A. Wu. 1995. Measurement, evaluation and reward of profit center managers:A cross-cultural field study. Accounting, Organizations, and Society 20(7-8): 619-638

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