隨著高速網路的普及與雲端技術的快速發展，大學生的學習方式也隨之改變，使用數位平台已成為目前遠距學習常見的方式之一，惟使用者在數位媒介中未能與實體有直接接觸的機會，其對平台的信任感是否會影響使用者的行為，值得進一步探究。有鑑於此，本研究以信任建立模型（Trust Building Model, TBM）為理論基礎，包括信任的前置因素、信任和行為意圖三個階段，此模型將大學生對遠距教學平台的信任分為四類變項：「建立信任方式」、「對網站的信任」、「制度結構因素」和「行為意圖」。本研究以結構式問卷調查法進行資料收集，於2019年2月1日至3月1日採立意取樣方式進行問卷施測，對象為臺灣北區某綜合大學具有使用遠距教學平台修課經驗之大學生，回收樣本共計445份，並使用結構方程模型，針對研究假說進行檢驗。結果顯示，本研究各變項間關係之驗證結果符合信任建立模型理論，模型中13項關聯有顯著影響；其中又以下列三個關係最為顯著：「感知遠距教學平台的聲譽」對「教學平台的信任信念」、「感知教學平台的品質」對「對網站的信任」、「教學平台的信任信念」對「依循教學平台所提供的建議」。根據研究發現，本研究提出4項對教學平台具體建議：1.宜提升大學生對遠距教學平台之信任感；2.宜積極經營、維護與強化平台內容與功能，以提升遠距教學平台品質；3.宜廣為推廣與行銷教學平台，提升平台聲譽；4.宜提升教學平台的保護技術結構，提供完善的資料風險管理與保護。

As the rapid development of cloud technology and the popularization of high-speed internet, learning methods of students in college changed accordingly. The digital platform has already become the most common way to conduct distance learning. We still need to conduct further research to see if the trust for the platform would affect the behaviors of users. For this reason, the theoretical basis of this study is based on the Trust Building Model (TBM), which includes three steps: antecedent factors, trust and behavioral intentions. This model categorizes the trust of college students in distance learning systems into four variables: “Trust Building Levers”, ”Trust in Websites”, ”Institutional / Structural Factors” and ”Behavioral Intention”. The data collection was conducted via the structured questionnaire survey in this study. From 1st February 2019 to 1st March 2019, purposive sampling was used to conduct the questionnaire survey. The subjects of survey were focused on college students in a certain comprehensive university in the north of Taiwan, who have experience in taking course on the distance learning system. A total of 445 samples were collected, with structural equation modeling of principle components being used to inspect the research hypotheses. According to the result of study, we’ve proved that the test result of relationship between each variable corresponds to the TBM. There are 13 relevant items in the model having the significant effect. Among which, three items have the most significant effect, which includes: “Perception on the reputation of distance learning systems” to ”Belief and trust in learning systems”, ”Perception on the quality of learning systems” to ” Trust in the websites” and ” Belief and trust in learning systems” to ”Following the suggestions provided by the learning systems”. According to the discovery of this study, we proposed four concrete advice for learning systems: 1. Fortify the trust of college students in the distance learning system; 2. Aggressively run, maintain and improve the content and functions of systems in the hope of increasing the quality of distance learning systems; 3. Recommended to promote and conduct marketing of learning systems in order to elevate its reputation; 4. Recommended to improve the protection and technology structure of learning systems and provide perfect data risk management and protection.

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