現今國際間已有許多機構實施數位學習的品質認證服務，以提高數位學習品質。然而，教材是否有通過認證程序對學習者的影響，仍缺乏實證研究。因此，本研究目的為探討經由數位教材品質認證程序修改後的數位教材，相較於原始版本，學習者在使用上的滿意度、品質感受及學習成效方面的差異。
本研究採用「績效管理(入門心法篇)」數位教材進行實驗，並以73位一般學習者、10位有數位學習背景的學習者為研究對象。研究結果發現：一、一般學習者對於修改版教材有較高的課程滿意度；二、有數位學習背景的學習者對於修改版教材有較高的課程滿意度和學習成效滿意度；三、一般學習者察覺到修改版教材在「內容組織與完整」、「教學方法」兩個面向優於原始版；四、有數位學習背景的學習者察覺到修改版教材在「內容組織與完整」、「教學方法」、「練習與形成性評量」、「一致性」，四個面向優於原始版；五、不同版本教材對於一般學習者的學習成效沒有顯著差異。

There are many institutions provide the E-Learning certification services to improve E-Learning quality. However, effects of E-Learning certification process on learners still lack for empirical research. The purpose of this research is to investigate learner’s satisfaction, quality awareness and learning performance on the E-Learning courseware which evaluated by e-Learning Courseware Quality Checklist.
This research used the E-Learning courseware, “Performance Management”, to implement experiments. The participants included 73 general learners and 10 learners who have background knowledge in E-Learning. The results showed that (1) general learners have higher courseware satisfaction of the modified version; (2) learners who have background knowledge in E-Learning have higher courseware satisfaction and learning performance satisfaction of the modified version; (3) general learners perceived that the “Organization & completeness” and “Instructional methods” aspects of the modified version are better than the original version; (4) learners who have background knowledge in E-Learning perceived that the “Organization & completeness”, “Instructional methods”, “Practice & formative evaluation” and “Congruence” aspects of the modified version are better than the original version; (5) There’s no significant difference on learning performance between the two versions.

中文部分

王文中、呂金燮、吳毓瑩、張郁雯、張淑慧(2004)。教育測驗與評量：教室學習
觀點。台北：五南。

行政院(2006)，行政院及所屬各機關公務人員數位學習推動方案。

宋曜廷、張國恩、林慧藍、李宜芬和陳明溥(2009)。數位學習教材之品質認證標
準的建立及其信度分析。電子商務學刊，11，頁823-846。

林靜婷(2008)。數位學習課程品質評估準則之發展與探討。國立台灣師範大學
資訊教育研究所碩士論文，台北市。

邱文心(2012)。數位學習品質管理國際發展現況。載於張國恩、宋曜廷（主編）， 數位學習品質管理（26-37）。台北市：高等教育。

周瑞貞(2006)。迎接e時代的來臨-談公務人員數位學習。研習論壇，71，頁38-45。

施郁芬、黃郁雯(2012)。數位學習品質管理概念與現況。載於張國恩、宋曜廷（主編），數位學習品質管理（56-94）。台北市：高等教育。

張國恩、宋曜廷(2012)。數位學習品質管理概念與現況。載於張國恩、宋曜廷（主編），數位學習品質管理（4-20）。台北市：高等教育。

教育部遠距教學交流暨認證網(2012)。數位學習認證：數位學習教材認證－審查流程說明。取自 http://ace.moe.edu.tw/

鄒景平(2007)。數位學習概論。載於李進寶（主編），數位學習最佳指引（頁1-3 - 1-6）。台北市：資訊工業策進會。

數位學習品質服務中心(2012)。認證專區：標章說明與使用－認證標章說明。取自http://www.elq.org.tw/mark_description.php

數位學習品質服務中心(2012)。認證專區：數位教材－認證規範。取　　
自http://www.elq.org.tw/teaching002.php

英文部分

Barbera, E. (2004). Quality in virtual education environments. British Journal of Educational Technology, 35, 13-20.

Barker, K. C. (2007). E-learning quality standards for consumer protection and consumer confidence: A Canadian case study in e-learning quality assurance, Educational Technology & Society, 10, 109-119.

Chen, M. P. (2009). An Evaluation of the ELNP e-Learning Quality Assurance Program:Perspectives of Gap Analysis and Innovation Diffusion. Educational Technology & Society.

Cross, J. (2004). An informal history of eLearning. On the Horizon, Vol. 12 Iss: 3 pp. 103 - 110.

Ehlers, U. D. & Pawlowski, J. M. (2006). Quality evalution for e-learning in Europe. In Ehlers, U. D., & Pawlowski, J. M. (Eds.), Handbook on quality and standardisation in e-learning(pp.157-169). Berlin, Heidelberg and New York: Springer.

Ehlers, U. D. (2008). Turning Potentials into Reality: Achieving Sustainable Quality in E-Learning Through Quality Competence. In Adelsberger, H. H., Kinshuk, Pawlowski, J. M., Sampson, D. (Eds.), Handbook on Information Technologies for Education and Training(pp.195-213). Berlin, Heidelberg and New York: Springer.

Ehlers, U. D. (2009). Understanding quality culture. Quality Assurance in Education, Vol. 17 Iss: 4 pp. 343 – 363.

JISC.(2004). Effective practice with e-learning a good practice guide in designing for learning. Retrieved Jul, 12, from
http://www.jisc.ac.uk/media/documents/publications/effectivepracticeelearning.pdf

Kidney, G.; Cummings, L. & Boehm, A. (2007). Toward a quality assurance approach to e-learning courses. Internal Journal On E-Learning.

Kirkpatrick, D. L. (1994). Evaluating Training Programs: The Four Levels. San Francisco: Berrett-Koehler Publishers.

Rosenberg, M. J. (2001). E-learning: Strategies for delivering knowledge in the digital age. New York: McGraw-Hill.

Sun, P. C., Tsai, R.J., Finger, G., Chen, Y. Y. & Yeh, D. (2008). What drives a successful e-Learning? An empirical investigation of the critical factors
influencing learner satisfaction. Computers & Education.

Van Buren, M.E.& Erskine, W. (2002) The 2002 ASTD State of the Industry Report. American Society for Training and Development, Alexandria, VA.

Wirth, M. A. (2006). An analysis of international quality management approaches in e-learning: Different paths, similar pursuits. In Ehlers, U. D., & Pawlowski, J. M. (Eds.), Handbook on quality and standardisation in e-learning (pp.157-169). Berlin, Heidelberg and New York: Springer.

WR Hambrecht +Co. (2000). Corporate e-learning: Exploring a new frontier. Retrieved Jun 17, 2012, from
http://www.internettime.com/Learning/articles/hambrecht.pdf.pdf