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研究生: Ishaqa Hashim Bah
論文名稱: Strategies for Improving Retention in The Gambia Civil Service
指導教授: 蔡錫濤
Tsai, Shir-Tau
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2011
畢業學年度: 99
語文別: 英文
論文頁數: 101
中文關鍵詞: 策略留職薪資及福利員工關係員工認知工作滿意公民服務
英文關鍵詞: Strategies, retention, pay and benefits, employee relationship, employee recognition, job Satisfaction, civil service
論文種類: 學術論文
相關次數: 點閱:271下載:7
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  • Retention of expertise is a difficult task for managers nowadays worldwide, and The Gambia is no exception. Turnover is creating difficulties to adequately staff most of government institutions with properly train and skilled personnel. Gambia civil servants and teachers constituted the population of the present study. A convenient samplings technique was adopted for data collection. A questionnaire with 38 items was used. The study used a five point Likert-scale type ranging from, 1 (highly dissatisfied) to 5 (highly satisfied). Out of the 250 questionnaires dispatched, only 151 questionnaires were retrieved, which represents 65%. A quantitative method was employed and multiple statistical procedures were used to analyze the data. Results revealed that respondents’ were not satisfied with the payments, benefits, and the relationships with supervisors and colleagues. Recognition was found to be one of the most important variables that influence retention of female respondents while male respondents were more satisfied with the overall job. Intentions to quit the government and to search for a different job were negatively associated with variables investigated in this study. Recommendations were made in line with the research results of the study. To encourage retention, strategies that focus on both financial and non-financial rewards should be adopted. Implications of the study were discussed as well.

    TABLE OF CONTENTS Abstract I Table of Contents III List of Tables VII List of Figures IX CHAPTER I. INTRODUCTION 1 Background of the Study 1 Statement of the Research Problem 3 Purpose of the Study 5 Research Questions 7 Significant of the Study 8 Limitations and Delimitations 9 Definition of Terms 9 CHAPTER II. LITERATUR REVIEW 11 Background of the Country 11 The Gambia Civil Service Staffing 12 Employee Retention 13 Retention Globally 15 Retention in The Gambia 18 Factors that are Critical to Employees’ Retention in The Gambia Civil Service 20 Global Economic Influences on Retention 21 National Economic Influences on Retention 22 Reasons for Employees Turnover 22 Pay and Benefits 26 The Relationship between Pay and Job Satisfaction 30 Employees' Relationship 31 The Relationship between Employee Relationship and Job Satisfaction 34 Employees Recognition 35 The Relationship between Employee Recognition and Job Satisfaction 39 Job Satisfaction 41 The Relationship between Job Satisfaction and Retention 45 CHAPTER III. METHODOLOGY 47 Research Framework 47 Independent Variables 48 Research Hypothesis 49 Instrumentations 50 Population & Sampling 50 Administration of the Questionnaire 51 Data Analysis 52 Research Procedures 52 Conclusion Remarks 53 CHAPTHER IV. FINDINGS AND DISCUSSIONS 54 Descriptive Statistics and Correlations 54 Correlation between Variables 66 Correlations between Intentions to Leave the Government and the Variables 66 Correlations between Intention to Change the Current Job and the Variables 66 Regression Analyses 69 Retention Strategies 70 Discussions 71 CHAPTHER V. CONCLUSIONS AND RECOMMENDATIONS 76 Introduction 76 Conclusions 77 Recommendations 78 Strategies for Improving Retention 80 Implications of the Study 81 Limitations of the Study 81 Directions for Future Research 81 Concluding Remarks 82 REFERENCS 83 APPENDIC A. Letter of Consent 95 APPENDIC B. Research Questionnaire 96 APPENDIC C. Specter Research Questionnaire 100 LIST OF TABLES Table 4.1 Characteristics of Respondents 56 Table4.2 Description of Independent Variable Sub-scales 59 Table 4.3 Respondents’ Gender 60 Table 4.4 Respondents’ Age Distributions 61 Table 4.5 Respondents’ Marital Status 62 Table 4.6 Respondents’ Positions 63 Table 4.7 Duration of Respondent’s Current Positions 64 Table 4.8.a Respondents’ Length of Service 65 Table 4. 8. b Respondents’ Length of Service 65 Table 4. 9 Respondents’ Work Location 66 Table 4. 10.1 Correlations between Variables 67 Table 4. 10.2 Correlations between Intentions to Leave or Change the Current Job 69 Table 4. Regressions Analysis 69 Table 4. Strategies for Improving Retention 71 LIST OF FIGURES Figure 3.1. Research Framework 48

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