簡易檢索 / 詳目顯示

研究生: 謝文金
Hsieh, Wen-Chin
論文名稱: 組織精簡對員工工作態度之影響:工作不安全感與工作負荷之中介效果
The impact of organizational downsizing on employees' work attitude:the mediation effect of job insecurity and work load
指導教授: 謝慧賢
Hsieh, Hui-Hsien
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2019
畢業學年度: 107
語文別: 中文
論文頁數: 81
中文關鍵詞: 組織精簡組織承諾留任意願工作滿意度工作不安全感工作負荷
英文關鍵詞: organizational downsizing, organizational commitment, intention to stay, job satisfaction, job insecurity, work load
DOI URL: http://doi.org/10.6345/NTNU201900209
論文種類: 學術論文
相關次數: 點閱:258下載:5
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 當企業面臨經營問題,為有效降低營運成本,通常最直接會採行的方法就是進行「組織精簡」來降低營運成本,過去有學者研究指出組織精簡計畫的實施,對企業、對留任員工未必能帶來原本預期的效果,反而造成一定的衝擊。故本研究將「工作不安全感」與「工作負荷」設為中介變項,以進一步了解其是否對組織精簡與員工工作態度間的關係產生影響。
      本研究對實施組織精簡企業的留任員工進行問卷調查,取得217份有效問卷,研究假設驗證採階層迴歸分析法。分析結果:1.員工的組織承諾、留任意願及工作滿意度與組織精簡有負向關係;2.員工的工作負荷及工作不安全感與組織精簡有正向的關係;3.在組織精簡與組織承諾、留任意願及工作滿意度間,工作不安全感扮演中介變項的角色;4.工作負荷在組織精簡與組織承諾、留任意願及工作滿意度間沒有中介效果。在本研究的研究假設下,本研究結果可提供企業作為管理上之參考;影響員工工作態度的主要中介變項為工作不安全感,工作負荷雖無顯著影響,然而在管理實務上亦為關鍵的考量因素之一。

    When enterprises are confronted with difficulties, they usually organizational downsizing the work forces to reduce the cost. This research means to discuss the impact of downsizing on organizational commitment and intention to stay and job satisfaction of retained employees and tries to find out whether the relationship between them will be affected by job insecurity and work load.
      Research data were collected through a questionnaire survey. Research objects are regular employees of an enterprise. 217 were completed and returned. According to results of this research, 1. The organizational downsizing has a negative impact on the organizational commitment and intention to stay and job satisfaction of employees. 2. The organizational downsizing has a positive impact on the job insecurity and work load of employees. 3. The job insecurity has an mediating effect on the relationship between organizational downsizing and organizational commitment and the relationship between organizational downsizing and intention to stay and the relationship between organizational downsizing and job satisfaction. 4. The work load no has a mediating effect on the relationship between organizational downsizing and organizational commitment and the relationship between organizational downsizing and intention to stay and the relationship between organizational downsizing and job satisfaction. In the view of the corporate management, the result shows only work insecurity affects the employees' work attitude. Although the workload has no mediating effect on the relationship between downsizing and work attitude, workload is an important factor that cannot be ignored.

    誌 謝 i 中文摘要 iii ABSTRACT v 目 錄 vii 表 次 ix 圖 次 xi 第一章 緒 論 1 第一節 研究背景與動機 1 第二節 研究目的 3 第三節 名詞解釋 4 第四節 研究流程 6 第二章 文獻探討 9 第一節 組織精簡 9 第二節 組織承諾 11 第三節 留任意願 14 第四節 工作滿意度 16 第五節 工作不安全感 21 第六節 工作負荷 24 第七節 各變項間之關係探討 26 第三章 研究設計與實施 35 第一節 研究架構 35 第二節 研究假設 36 第三節 研究對象 37 第四節 研究工具 38 第五節 資料分析方法 41 第四章 研究結果 43 第一節 敍述統計分析 43 第二節 測量模式分析 45 第三節 相關分析 48 第四節 假設驗證 50 第五章 結果討論與建議 57 第一節 研究發現與討論 57 第二節 管理意涵與實務建議 61 第三節 研究限制與後續研究建議 63 參考文獻 65 一、中文部份 65 二、外文部份 70 附 錄 79 附錄一 問卷 79

    一、中文部份
    丁虹(1987)。企業文化與組織承諾之關係研究。政治大學企業管理研究所博士論文,台北市。
    王曉晴(2009)。搖滾吧,上班族!打敗倖存者症候群。Cheers雜誌,105。
    王傑明(2004)。主管領導行為、工作特性、工作滿意度與離職傾向之關係研究-以高科技產業員工為例。國立成功大學企業管理研究所碩士論文,台南市。
    王玠瑛(2013)。組織政治知覺及組織變革知覺對離職傾向的影響-以工作不安全感為中介變項。國立臺灣師範大學科技應用與人力資源發展學系碩士論文,台北市。
    毛筱艷、梁應平(2003)。文化對於基層員工工作負荷過重、角色衝突、角色模糊與工作倦怠之影響研究。交大商管學報,8(1),55-78。
    方代青(2001)。工作壓力、工作滿足、組織承諾與離職傾向間關聯性之探討-以南市稅捐稽徵處為例。國立成功大學企業管理學系碩士論文,台南市。
    尹曉穎(1994)。國營事業人員精簡方案與被留用員工之組織行為的關係。國立台灣大學商學研究所碩士論文,台北市。
    江岷欽(1994a)。「組織精簡芻議(上)」。人事月刊,3(19),37-46。
    江岷欽(1994b)。「組織精簡芻議(下)」。人事月刊,4(19),11-17。
    江欣芸(2011)。個人職涯發展對組織精簡方案選擇之影響-以C通訊科技公司為例。國立臺灣師範大學科技應用與人力資源發展學系碩士論文,台北市。
    牟素雯(2002)。人力成本精簡方案和員工個人特質,對工作態度與生涯規劃認知相關研究-以新竹科學園區積體電路產業為例。私立中原大學企業管理研究所碩士論文,桃園市。
    余明助(2006)。組織變革不確定感與員工工作態度關係之研究-以組織溝通與員工信認為中介變數。人力資源管理學報,6(2),89-110。
    余維津(2012)。工作負荷及情緒勞務對工作倦怠之影響:以員工協助方案為調節變項。國立高雄應用科技大學人力資源發展系碩士論文,高雄市。
    吳融枚(1996)。公營事業員工對組織變革及市場導向之認知-以台灣省煙酒公賣局為例。國立中山大學企業管理研究所碩士論文,高雄市。
    吳文堯(2009)。工作不安全感對離職傾向、組織公民行為之關聯:探討人格特質之調節效果。國防大學管理學院資源管理及決策研究所碩士論文,台北市。
    林慧芝(2005)。激勵制度對留任意願影響之探討-以內部稽核人員為例。國立中央大學人力資源管理研究所碩士論文,桃園市。
    林建忠(2003)。組織承諾與工作滿意之調查研究:嘉義縣市警察和消防人員之比較。國立中正大學政治學研究所碩士論文,嘉義縣。
    施啟智(1997)。電視臺業務部業務員工作壓力、工作滿足與組織承諾之關聯性研究。銘傳大學傳播管理研究所碩士論文,台北市。
    侯望倫(1984)。工作壓力的實證研究:組織氣候、角色特性、人格特質與壓力症狀的關係。管理評論,3(3),38-46。
    洪嘉鴻(2005)。角色壓力與組織承諾關係之研究-台日比較。嶺東學報,18,9-31。
    段昌國(2010)。台灣軍隊組織精簡對留任人員心理衝擊之研究。樹德科技大學經營管理研究所碩士論文,高雄市。
    高蓉光(1988)。歐、美、日公司主管之領導型態、組織氣候與工作滿足感之差異比較。中原大學生物學研究所碩士論文,桃園市。
    孫本初(1997)。組織員額精簡之策略(上)。人事月刊,23(5),12- 19。
    翁俊明(2002)。華視工程製作中心人員工作滿足,工作壓力與組織承諾關聯性之研究。銘傳大學傳播管理研究所在職專班碩士論文,台北市。
    許士軍(1977)。工作滿足、個人特徵與組織氣候-文獻探討與實證研究。政治大學學報,35,13-56。
    張婷婷、陸洛、黃睦芸(2011)。工作負荷與工作行為之關連:主動性人格為調節變項。台灣管理學刊,11(2),177-195。
    張仕宏(2004)。組織變革認知與員工工作壓力及組織承諾關聯性之研究-以三家國防機構合併案為例。中原大學企業管理研究所碩士論文,桃園市。
    張家齊(2015)。組織變革對工作壓力與工作滿意度之研究-以陸軍補給職人員為例。私立世新大學資訊管理研究所碩士論文,台北市。
    陳瑞惠(2002)。私立高中教師工作價值觀、工作壓力與組織承諾之研究。國立彰化師範大學教育研究所碩士論文,彰化市。
    陳詰宜(2008)。人力資源管理實務對工作滿意與留任意願的影響-以旅館業為例。國立中山大學人力資源管理研究所碩士論文,高雄市。
    陳璽安(2012)。積極人格特質與內在動機對員工創造力的影響-外在動機和工作負荷為干擾效果。靜宜大學企業管理學系碩士論文,台中市。
    陳村河(2001)。「國營事業民營化留用員工工作壓力之研究-以台肥公司員工為例」。國立中山大學人力資源管理研究所碩士論文,高雄市。
    馮光復(2002)。人力精簡特徵及個人公平性知覺對留任員工工作態度影響之研究。私立中原大學企業管理學系碩士論文,桃園市。
    黃靖媚(2008)。公股釋出對員工優離優退行為之影響-以台視公司為例。國立中山大學人力資源管理研究所碩士在職專班碩士論文,高雄市。
    黃英忠、蔡正飛(2005)。「企業人力精簡時員工的因應策略:利害關係人理論觀點」。人力資源管理學報,5(1),111-134。
    曾志弘(2004)。預期組織改變對工作不安全感及員工工作反應之實證研究-以高雄縣市地區醫院為例。國立中山大學人力資源管理研究所碩士論文,高雄市。
    曾宏慶(2010)。組織精簡後留任員工之不確定感、工作滿足與工作績效的關係。淡江大學會計學系碩士班碩士論文,新北市。
    溫金豐、錢書華、蘇建全(2007)。高科技組織工程專業人員工作不安全感之研究。東海管理評論,9(1),147-191。
    葉倩妏(2009)。工作負荷、工作家庭衝突與工作滿意度之關聯研究。國立中央大學人力資源管理研究所碩士論文,桃園市。
    劉俊昌(2000)。企業文化契合度與留職傾向之研究:以中國石油公司為例。國立中山大學企業管理學系研究所碩士論文,高雄市。
    劉莉玲(2009)。金融機構組織變革員工認知、工作滿意與離職傾向之關係研究。會計與財金研究,2(1),57-81。
    張火燦、紀乃文(2006)。護理人員組織承諾與專業承諾多元構面交互作用對離職意向與專業意向的影響:離職意向與離業意向的中介效果。人力資源管理學報,6(2),111-33。
    張景亮(1995)。企業精簡與負性工作行為之關係研究。中國文化大學國際企業管理研究所碩士論文,台北市。
    張肇宏(2000)。組織精簡策略對留任員工組織行為影響之相關性研究。私立靜宜大學企業管理學系碩士論文,台中市。
    鄭天明(2003)。國際觀光旅館組織承諾與員工工作滿足關係之研究。真理觀光學報,1,71-92。
    鄭福見(2007)。領導行為、工作滿足與離職傾向之關係探討-以營建工地組織為對象。國立高雄第一科技大學營建工程所碩士論文,高雄市。
    顏安昌(2011)。大陸台幹工作不安全感及離職傾向之研究。元智大學資訊社會學碩士學位學程碩士論文,桃園市。

    二、外文部份
    Ameen, E. C., Jackson, C., Pasewark, W. R., & Strawser, J. R. (1995). An empirical investigation of the antecedents and consequences of job insecurity on the turnover intentions of academic accountants. Issues in Accounting Education, 10(1), 65-82.
    Armstrong-Strassen, M. (2002). Designated redundant but escaping lay-off: A special group of lay-off survivors. Journal of Occupational and Organizational Psychology, 75(1), 1-13.
    Alderfer, C. P. (1972). Existence, relatedness, and growth: Human needs in organizational settings, NY: Free Press.
    Appelbaum, S. H., Simpson, R., & Shapiro, B. T. (1987). Downsizing: The ultimate human resource strategy. Introduction Business Quarterly, 52(2), 52-60.
    Ashford, S. J., Lee, C., & Bobko, P. (1989). Content, causes, and consequences of job insecurity: A theory-based measure and substantive test. Academy of Management Journal, 32(4), 803-829.
    Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee citizenship. Academic and Management Journal, 26(4), 587-595.
    Black, J. S., & Stephens, G. K. (1989). The influence of spouse on expatriate adjustment and intent to stay in overseas assignments. International Journal of Human Resource Management, 3(3), 585-592.
    Brockner, J., & Wiesenfeld, B. (1993). Living on the edge (of social and organizational psychology): The effects of job layoffs on those who remain. In J. K. Murnighan (Ed.), Social psychology in organizations: Advances in theory and research (pp. 119-140). Englewood Cliffs, NJ: Prentice-Hall.
    Burke, R. J. (1988). Some antecedents and consequences of work-family conflict. Journal of Social Behavior & Personality, 3(4), 287-302.
    Burke, R. J., & Cooper, C. L. (Eds.). (2000). The organization in crisis: Downsizing, restructuring, and privatization. Oxford: Blackwell.
    Callan, V. (1993). Individual and organizational strategies for coping with organizational change. Work & Stress, 7(1), 63-75.
    Carsten, J. M., & Spector, P. E. (1987). Unemployment, job satisfaction, and employee turnover: A meta-analytic test of the Muchinsky model. Journal of Applied Psychology, 72(3), 374-381.
    Cavanaugh, M. A., Boswell, W. R., Roehling, M. V., & Boudreau, J. W. (2000). An empirical examination of self-reported work stress among U.S. managers. Journal of Applied Psychology, 85(1), 65-74.
    Cooper, C. L., Dewe, P. J., & O’Driscoll, M. P. (2001). Organizational stress: A review and critique of theory, research, and applications. Thousand Oaks, CA: Sage.
    Dalton, D. R., Todor, W. D., & Krackhardt, D. M. (1982). Turnover overstated: The functional taxonomy. The Academy of Management Review, 7(1), 117-123.
    Davy, J. A., Kinicki, A. J., & Scheck, C. L. (1997). A test of job security’s direct and mediated effects on withdrawal cognitions. Journal of Organizational Behavior, 18(4), 323-349.
    Dean, N. C., Silver, M. P., Bateman, K. A., James, B., Hadlock, C. J., & Hale, D. (2001). Decreased mortality after implementation of a treatment guideline for community-acquired pneumonia. The American journal of medicine, 110(6), 451-457.
    De Witte, H. (2005). Job insecurity: Review of the international literature on definitions, prevalence, antecedents and consequences. SA Journal of Industrial Psychology, 31(4), 1-6.
    Doby, V. J., & Caplan, R. D. (1995). Organization stress as threat to reputation: Effects on anxiety at work and at home. Academy of Management Journal, 38(4), 1105-1123.
    Dreilinger, C., & Rice, D. (1991). After the downsizing. Training and Development, 45(5), 41-44.
    Drew, S. A. W. (1994). Downsizing to improve strategic position. Management Decision, 32(1), 4-11.
    Dwyer, D. J., & Ganster, D. C. (1991). The effects of job demands and control on employee attendance and satisfaction. Journal of Organizational Behavior, 12(7), 595-608.
    Emberland, J. S., & Rundmo, T. (2010). Implications of job insecurity perceptions and job insecurity responses for psychological well-being, turnover intentions and reported risk behavior. Safety Science, 48(4), 452-459.
    Fong, K., & Kleiner, B. H. (2004). New development concerning the effect of work overload on employees. Management Research News, 27(4), 9-16.
    Galinksy, E., Kim, S. S., & Bond, J. T. (2001). Feeling overworked: When work becomes too much. Families and Work Institute, New York, NY.
    Gawel, J. E., (1997). Herzberg’s theory of motivation and maslow’s hierarchy of needs. Assessment and Evaluation, Washington, DC: ERIC Clearinghouse, ED421486.
    Gilboa, S., Shirom, A., Fried, Y., & Cooper, C. (2008). A meta-analysis of work demand stressors and job performance: Examining main and moderating effects. Personnel Psychology, 61(2), 227-271.
    Gryna, F. M. (2004).Work overload! : Redesigning jobs to minimize stress and burnout. Wisconsin: ASQ Quality Press.
    Genevieve, E. C. (1990). Retention: Has it obstructed nursing’s view? Nursing Administration, 14(4), 70-75.
    Glaser, D. N., Tatum, B. C., Nebeker, D. M., Sorenson, R. C., & Aiello, J. R. (1999). Workload and social support: Effects on performance and stress. Human Performance, 12(2), 155-176.
    Greenhalgh, L., Rosenblatt, Z. (1984). Job insecurity: Toward conceptual clarity. Academy of Management Review, 9(3), 438-448.
    Hart, S. G., & Wickens, C. D. (1990). Workload assessment and prediction. In H. R. Booher (Ed.), Manprint: An approach to systems integration (pp. 257-296). New York: Van Nostrand Reinhold.
    Hauck, E. L., Snyder, L. A., & Cox-Fuenzalida, L. E. (2008). Workload variability and social support: Effects on stress and performance. Current Psychology, 27(2), 112-125.
    Huber, G. P., & William H. G. (1993). Organizational change and redesign: Ideas and insights for improving performance. Oxford University Press.
    Igbaria, M., & Greenhaus, J. (1992). Determinants of MIS employees' turnover intentions: A structural equation model. Communications of the ACM, 35(2), 35-49.
    Jaros, S. J., Jermier, J. M., Koehler, J. W., & Sincich, T. (1993). Effects of continuance, affective, and moral commitment on the withdrawal process: An evaluation of eight structural equation models. Academy of Management Journal, 36(5), 951-995.
    Kanter, R. M. (1968). Commitment and social organization: A study of commitment mechanisms in utopian communities. American Sociological Review, 33(4), 499-517.
    Locke, E. A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1297-1349). Chicago: Rand-McNally.
    Lippitt, R., & Lippitt, G. (1984). Human downsizing: Organizational renewal versus organizational depression. Advanced Management Journal, 15-21.
    Maslow, A. H., (1954). Motivation and personality (2nd ed.). NY: Harper and Row.
    McClelland, D. C. (1961). The achieving society. Princetion, NJ: Van Nostrand Reinhold Co.
    McGinn, D., Naughton, K., Peraino, K., Stone, B., Downey, S., Thomas, R., Raymond, J., Irwin, T., & Kirsch, R. (2001). How safe is your job, Newsweek, 137(6), 36-43.
    Mckinley, W., Sanchez, C. M., Schick, A. G., & Higgs, A. C. (1995). Organization downsizing: Constaining, cloning, learning. Academy of Management Excutive, 9(3), 32-44.
    Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61-89.
    Mowday, R. T., Porter, L. W., & Steers, R. M. (1982). Employee organization linkages: The psychology of commitment, absenteeism and turnover. New York: Academic Press.
    Mobley, W. H. (1977). Intermediate linkages in the relationship between job satisfaction and employee turnover. Journal of Applied Psychology, 62(2), 237-240.
    Mobley, W. H., Horner, S. O., & Hollingsworth, A. T., (1978). An evaluation of precursors of hospital employee turnover. Journal of Applied Psychology, 63(4), 408-414.
    Probst, T. M., & Lawler, J. J. (2006). Cultural values as moderators of employee reactions to job insecurity: The role of individualism and collectivism. Applied Psychology, 55(2), 234-254.
    Porter, L.W., & Lawler, E. E. (1968). Managerial attitudes and performance. Homewood, Ill., R. D. Irwin.
    Porter, L. W., Steers, R. M., Mowday, R. T., & Boulian, P. V. (1974). Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology, 59(5), 603-609.
    Schein, E. H. (1980). Organizational psychology (3rd ed.). Englewood Cliffs, NJ: Prentice-Hall.
    Schermerhorn, J., Hunt, J., & Osborn, R. (1994). Managing organization behavior. NY: John. willey & sons.
    Schweiger, D. M., & Ivancevich, J. M. (1985). Human resources: The forgotten factor in mergers and acquisitions. Personnel Administrator, 30(11), 47-61.
    Schabracq, M. J., & Cooper, C. L. (1998). Toward a phenomenological framework for the study of work and organizational stress. Human Relations, 51(5), 625-648.
    Seashore, S. E., & Taber, T. D. (1975). Job satisfaction indicators and their correlates. American behavioral scientist, 18(3), 333-368.
    Shaw, J. B., & Weekley, J. A. (1985). The effects of objective work-load variations of psychological strain and post-work-load performance. Journal of Management, 11(1), 87-98.
    Smith, P. C., Kendall, L. M., & Hulin, C. L. (1969). The measurement of satisfaction in work and retirement. Oxford, England: Rand Mcnally.
    Spector, P. E., O’Connell, B. J. (1994). The contribution of personality traits, negative affectivity, locus of control and Type A to the subsequent reports of job stressors and job strains. Journal of Occupational and Organizational Psychology, 67(1), 1-12.
    Spector, P. E. (1997). Advanced topics in organizational behavior. Job satisfaction: Application, assessment, causes, and consequences. Thousand Oaks, CA, US: Sage Publications, Inc.
    Staw B. M. (1978). Commitment to a police decision: A multi-theorerical prespective. Administrative Scince Quarterly, 23(1), 40-64.
    Staw, B. M., Sandelands, L. E., & Dutton, J. E. (1981). Threat-rigidity effects in organizational behavior: A multilevel analysis. Administrative Science Querterly, 26(4), 501-524.
    Staufenbiel, T., & Konig, C. J. (2010). A model for the effects of job insecurity on performance, turnover intention, and absenteeism. Journal of Occupational and Organizational Psychology, 83(1), 101-117.
    Steers, R. M. (1977). Antecedents and outcomes of organizational commitment. Administrative Science Quarterly, 22(1), 45-56.
    Stevens, J. M., Beyer, J. M., & Trice, H. M. (1978). Assessing personal, role, and organizational predictors of managerial commitment. Academy of Management, 21(3), 380-396.
    Stoner, C. R., & Hartman, R. I. (1997). Organizational therapy: Building survivor health and competitiveness. Advanced Management Journal, 62(3), 25-31.
    Tett, R. P., & Meyer, J. P. (1993). Job satisfaction, organization commitment, turnover intention, and turnover: Path analyses based on meta-analytic findings. Personal Psychology, 46(2), 259-293.
    Vakola, M., & Nikolaou, I. (2005). Attitudes towards organizational change: What is the role of employees’ stress and commitment? Emplyee Relations, 27(2), 160-174.
    Vander Elst, T., De Witte, H., & De Cuyper, N. (2014). The job insecurity scale: A psychometric evaluation across five European countries. European Journal of Work and Organizational Psychology, 23(3), 364-380.
    Van der Doef, M., & Maes, S. (1999). The job demand-control (-support) model and psychological well-being: A review of 20 years of empirical research. Work & Stress, 13(2), 87-114.
    Virick, M., Lilly, J. D., & Casper, W. J. (2007). Doing more with less: An analysis of work life balance among layoff survivors. Career Development International, 12(5), 463-480.
    Waller, M. J., Gupta, N., & Giambatista, R. C. (2004). Effects of adaptive behaviors and shared mental models on control crew performance. Management Science, 50(11), 1534-1544.
    Weiner, J. S. (1982). The measurement of human workload. Ergonomics, 25(11), 953-965.
    Worrall, L., & Cooper, C. L. (2001). The long working hours culture. European Business Forum, 6, 48-53.

    下載圖示
    QR CODE