EXECUTIVE SUMMARY 1 GENERAL COMPANY DESCRIPTION 4 HR ORGANIZATION INTRODUCTION 10 HR TRANSFORMATION AND EMPLOYEE EXPERIENCE JOURNEY 13 KEY STAKEHOLDERS INTERVIEW AND FEEDBACK 15 PROPOSED STRATEGY AND ACTION 21 SHORT-TERM REMARKABLE ACHIEVEMENTS 25 CREATE GAME-CHANGING INNOVATION 25 DELIVER OPERATIONAL EXCELLENCE 29 BE A TRUSTED PARTNER 33 POWER OUR PEOPLE 34 SUMMARY OF ISSUES, SOLUTIONS AND RESULTS 36 REFERENCES 39 APPENDIX 40