簡易檢索 / 詳目顯示

研究生: 王莉
Varalee Chinerawat
論文名稱: 對不同文化的適應力
The Econometric Three-Factor Model of Cross Cultural Adaptability: A Case Study of Taiwan Companies in Thailand
指導教授: 施正屏
Shih, Cheng-Ping
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2009
畢業學年度: 97
語文別: 英文
論文頁數: 64
中文關鍵詞: 跨文化適應性工作滿意度雙因子理論三因素模型國際人力資源管理
英文關鍵詞: Cross cultural adaptability, job satisfaction, two factor theory, three factor model, international human resource management
論文種類: 學術論文
相關次數: 點閱:239下載:28
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 隨著全球化進程的加劇,跨文化適應性已成為了跨國公司取勝的關鍵因素。為了研究跨文化適應性的成因和影響,筆者在研究過程中發現工作滿意度與文化適應性有著極大的關聯,即如果員工/管理人員越能適應另一種的文化,那麼他們也就越能感覺到滿足。這兩個因素都可以用來說明跨文化適應性的相關問題。一項調查表明泰國與台灣的跨文化適應性及跨文化工作滿意度有著極大的區別。雙因素理論在不斷的深入,而人口變量也可以用來很好地解釋跨文化適應性。數量經濟三因素模型是由實和Chinerawat通過對323名參與者( 285名泰國人及38名台灣人)的調查而完成的,這些參與者均來自於在泰國設立的三種不同規模的台灣公司(8000名員工,200名員工,與100名員工)。實踐調查表明影響跨國文化適應性的三大關鍵因素分別為:動力因素,保健因素以及人口統計因素,這些因素可以說明跨文化適應性以及跨文化工作滿意度之間的原因和影響。
    實踐研究表明影響跨國文化適應性的三大關鍵因素:動力因素,衛生因素以及人口統計因素對第一號模型及第二號模型的的影響率高達95.3%和96.4%(係數),實踐研究還表明影響跨國文化適應性的三大關鍵因素:動力因素,衛生因素以及人口統計因素對第三號模型及第四號模型的影響率則高達95.3-96.1%(係數)。

    On facing the trend of globalization, cross cultural adaptability is a critical success factor for multinational companies. In exploring the cause and effect of cross cultural adaptability, this study found that satisfaction and adaptability are highly correlated. It means if employees/managers can adapt to different cultures, they will fulfill their satisfactions. The Two Factors should be able to explain apart of across cultural adaptability, A T-test analysis shows Thai and Taiwanese cross-cultural adaptability and cross cultural working satisfaction are significantly different. The two-factor theory is improved and the demographics variables is added to explain the Cross cultural adaptability. The Econometric Three- Factor model is built by Shih and Chinerawat with a total of 323 research participants (285 Thai staff and 38 Taiwanese) from three different size of Taiwan companies in Thailand (>8000 staff, <200 staff, <100 staff). The empirical results show three critical factors of cross-cultural adaptability: motivator factors, hygiene factors and demographic factors can be used to explain cause an effect of cross cultural adaptability and cross cultural working satisfaction.
    The empirical results show three critical factors of cross-cultural adaptability: motivator factors, hygiene factors and demographic factors and high significance for Model I and Model II at 95.3 and 96.4 % (R square). The empirical results show three critical factors of cross-cultural working satisfaction: motivator factors, hygiene factors and demographic factors and high significance for Model III and Model IV at 95.3% - 96.1%(R square).

    Abstract……………………………I Table of Contents………………III List of Figures…………………V List of Tables……………………VI CHAPTER I. INTRODUCTION……… 1 Chapter Overview…………………1 Introduction………………………1 Purpose of the Study……………2 Testing Model…………………… 3 Question of the Study………… 4 Hypotheses…………………………4 Significant of the Study………6 Delimitations and Limitations…6 Definition of Terms………………6 CHAPTER II. LITERATURE REVIEW.…9 Chapter Overview…………………11 Globalization & Cross Cultural Issues…11 Cross-Cultural Adaptability and International Skills…11 Two Factor Theory……………… 13 Thai VS Taiwanese Labor Issues …3 Rating Scales & Statistic Implication …16 CHAPTER III. METHODOLOGY……………………17 Chapter Overview………………………………17 Research Framework……………………………17 Researches Procedure and Method………… 21 CHAPTER IV. RESULTS AND FINDINGS…………23 Chapter Overview………………………………23 Descriptive Results………………………… 23 Empirical Results…………………………… 33 CHAPTER V. CONCLUSIONS AND RECOMMENDATIONS…45 Conclusions…………………………………… 45 Recommendations……………………………… 50 REFERENCES………………………………………52 APPENDIX A. QUESTIONNAIRE ENGLISH-CHINESE… 59 APPENDIX B. QUESTIONNAIRE -THAI……………… 63

    Ascalon , E., Schleicher, D., and Born, M. (2006). Cross-cultural social intelligence: An assessment for employees working in cross-national contexts. Retrieved November 30, 2007, from http://www.mgmt.purdue.edu/centers/ciber/publications/pdf/2006/Schileicher%202006-002.pdf
    Asia Study. (2005). Thai workers protest in Taiwan. Retrieved October 4, 2009, from http://www.thaiworld.org/th/include/answer_search.php?question_id=184
    Benet. (2009). Dictionary Online. Retrieved October 1, 2009, from http://www.thefreedictionary.com/Benet
    Bennett, R., Aston, A. and Colquhoun, T. (2000). Cross-cultural training: A critical step in ensuring the success of international assignments. Retrieved October 1, 2008, from http://www3.interscience.wiley.com/journal/72517403/abstract?CRETRY=1&SRETRY=0
    Black, S. and Gregersen, H. (1999). The right way to manage expat. Retrieved October 1, 2008, from http://www.emeraldinsight.com/Insight/ViewContentServlet?...ref...
    Black, J. S. and Mendenhall, M.E. (1991). The U-curve adjustment hypothesis revisited: A review and theoretical framework. Retrieved October 1, 2008, from http://www.emeraldinsight.com/Insight/ViewContentServlet?...ref...
    Caligiuri, P.M. (1997). Assessing expatriate success: Beyond just being theory. New Approaches to Employee Management, 4, 117-140.
    Caspersen, R. (2002). Danfoss refrigeration and air conditioning. Encouraging engineers to learn cross-cultural skills. Retrieved December 23, 2007, from http://www.eng.monash.edu.au/uicee/gjee/vol6no2/Caspersen.pdf
    Culpepper R. A. and Zimmerman, R.(2006). Culture-based extreme response bias in surveys employing variable response items: An investigation of response tendency among Hispanic-Americans. Retrieved October 15, 2009, from http://www.highbeam.com/doc/1G1-166850572.html
    CustomerSat, Inc. (2008). The rating scales types. Retrieved October 10, 2008, from http://www.customersat.com/Resources/Newsletter/Q4_2007/bestpractice.htm
    Dofman, P.W. (1998). Implications of vertical and horizontal individualism and collectivism for leadership effectiveness. Retrieved October 31, 2008 from www.emeraldinsight.com/.../ViewContentServlet;...4...
    Dofman, P.W., Hibino, S., Lee, J., Tate, U., and Bautista A. (2002). Leadership in Western and Asian countries: Commonalities and differences in effective leadership processes across cultures. Retrieved October 1, 2009, from http://www.questia.com/PM.qst?a=o&se=gglsc&d=5001890713
    Engle, A., Mendenhall, M., Powers, R., and Stedham, Y. (2001). Conceptualizing the global competency cube: A transnational model of human resource. Journal of European Industrial training, 25(7), 346-353.
    Entrepreneur. (2009). Evaluating selected demographic factors related to consumer preferences for furniture from commercial and from underutilized species. Retrieved October 5,2008 from http://www.entrepreneur.com/tradejournals/.../172908636.html
    Feng, F. and Pearson, T.E. ( 1999 ). Hotel expatriate managers in china: Selection criteria, important skills and knowledge, repatriation concerns, and causes of failure. International Journal of Hospitality Management, 18(1), 309–320.
    Forster, N. (2000). Expatriates and the impact of cross-cultural training. Retrieved November 15, 2008, from http:// www.kwintessential.co.uk/cultural.../expat-cultural-training.html
    Garland, R. (1991). The mid-point on a rating scale: Is it desirable?. Marketing Bulletin. Retrieved November 10, 2009, from http://marketing-bulletin.massey.ac.nz/V2/MB_V2_N3_Garland.pdf
    Gao, Q., Fjelkner, V. and Lange, G. (2005). Preventing expatriate failure- A research on the expatriates selection and training. Retrieved November 3, 2009, from http://eprints.bibl.hkr.se/archive/00000673/01/preventingexpatriatefailure-Group11_Gao_Qi_&_Grit_Lange.pdf
    Geoff, N. (2006). Risks and challenges of China's skills shortage. Retrieved December 15, 2007, from http://www.engagingchina.com/blog/_archives/2006/10/24/2442347.html
    Geroy, G., Baker, N., and Collins, F. (1996). USA managing expatriates : A system approach. Retrieved October 1, 2008, from http://www.emeraldinsight.com/Insight/html/.../Pdf/0010341005.pdf
    Guerin, F. (2007). Ranking barriers in China 2007 business strategy & environment. Retrieved October 10, 2009, from http://www3.interscience.wiley.com/journal/116836989/abstract?CRETRY=1&SRETRY=0
    Herzberg, F. (1959). Herzberg’s theory. Retrieved October 1, 2008, from http://www.examstutor.com/business/resources/studyroom/people_and_organisations/motivation_theory/4-herzbergstwofactortheory.php October 102008
    Hsu, P.S. and Lee, L.(2003). Proceeding of Taiwan Business Alliance Conference. October 19-22, 2003 Taipei, Taiwan, (no page)
    Huang, H. (2007). Cross cultural training courses for doing business in China. Retrieved October 10, 2009, from http://www.personal.psu.edu/huh105/Haiyan-CV.pdf
    Hung, J., Bauermeister, J., Jensen, P., Habib, D., Knapp, P., and Krispin, O. (2005). Training of evidence-based assessment and intervention approaches in cross-cultural contexts. Retrieved December 5, 2007, from http://www.scielo.br/pdf/rbp/v28n1/a14v28n1.pdf
    Ingulsrud, J., Kaib, K., Kadowakic, S., Kurobanec, S., and Shiobarad, M. (2002). The assessment of cross-cultural experience: Measuring awareness through critical text analysis. Retrieved October 5, 2008, from http:// www.linkinghub.elsevier.com/retrieve/pii/S0147176702000305
    Industrial Technology Research Institute. (2006). Taiwan international investment in Southeast-Asia. Retrieved October 1, 2008, from http://investintaiwan.nat.gov.tw/en/news/200610/2006101202.html
    Shim, I., Paprock, K.C. (1992). A Study Focusing on American Expatriates' Learning in Host Countries. East Lansing, International Journal of Training and Development, v6 n1 p13-24 Mar 2002 (ERIC Document Reproduction Service No. EJ642462)
    Jacobson, W. and Sleicher, D., and Maureen, B. (1999). Portfolio assessment of intercultural competence. Retrieved October 5, 2008, from http://www.qsensei.com/content/3gscb
    Jassawalla, A. and Truglia, C., and Garvey, J. (2004). Cross-cultural conflict and expatriate manager adjustment. October 5, 2008, from http://www.emeraldinsight.com/10.1108/00251740410550916
    Kelley, C. and Meyers, J. (1995). Cross cultural adaptability inventory (CCAI). Retrieved July 2, 2008, from http://www.intercultures.de/english/service/29/2907.php
    Lau, K., Nicholas, S., Flynn, J., Ricciotti, A., and Sammartino, A. (2001). Expatriate management : A business model for diversity management. Retrieved November 15, 2007, from http://www.diversityaustralia.gov.au/_inc/doc_pdf/exp_manage_model.pdf
    Li, J. and Wright, P. (2000). Guanxi and the realities of career development: A Chinese perspective career development international. Retrieved October 5, 2008, from http://www.emeraldinsight.com/10.1108/13620430010379920
    Littrell, R. (2007). Desirable leadership behaviors of multi-cultural managers in China. October 5, 2008, from http://www.emeraldinsight.com/10.1108/02621710210413190
    Magnini, V. and Ford, J. (2004). Service Failure Recovery in China. Retrieved October 5, 2008, from www.emeraldinsight.com/Insight/ViewContentServlet?
    Magnini B., Vincent P., and Honeycutt, E. (2003). Learning orientation and the hotel expatriate manager experience. Retrieved October 5, 2008, from http://www.ingentaconnect.com/content/els/02784319/.../art00023
    Margaret, L. (1999). Recruiting and developing female managers for international assignments. Retrieved October 5, 2008, from http://www.emeraldinsight.com/10.1108/02621719910279608
    Maughan, L. (2007). Cultural misunderstandings. Retrieved December 20, 2007, from http://www.chinatoday.com
    Mcnulty, Y. and Tharenou, P. (2004). Expatriate return on investment. Retrieved December 21, 2007, from http://users.anet.com/~smcnulty/docs/AoM%20Best%20Conference%20Paper%202004%20IM%20-%20Expat%20ROI%20(Refs)%20(Copyright).pdf
    Mobley, W., Wang, L., and Fang, K. (No Year). Amway failure case – China: The failure of AMWAY Corp’s marketing strategy in China. Retrieved November 5, 2007, from http://www.aesplus.net/The-failure-of-AMWAY-Corp-s.html.
    No author. (2007). Doing business in China? International China culture awareness training 2007. Retrieved December 14, 2007, from http://www.kwintessential.co.uk/cross-cultural/training-china.html.
    No Author. (2007). Recruiting, developing, and retaining staff in China. Retrieved December 5, 2007, from http://www.expatica.com/actual/article.asp?subchannel_id=160&story_id=2279812 .
    Pang, C., Sutton, J., and Roberts, D. (1998). Doing business in China - The art of war? Retrieved October 1, 2008, from http://www.emeraldinsight.com/10.1108/09596119810240889
    Pires, G., Stanton, J., and Ostenfeld, S. (2006). Improving expatriate adjustment and effectiveness in ethnically diverse countries: Marketing insights cross-cultural management. An International Journal, 13(2), 156-170.
    Poe, A. (2002). Selection savvy: HR should invest in the selection process for expatriate assignments to prevent costly failures down the road. Retrieved January 1, 2008, from http://findarticles.com/p/articles/mi_m3495/is_4_47/ai_84928071.
    Porter, G. and Tansky, J. (1999). Expatriate success may depend on a learning orientation: A considerations for selection and training. Retrieved October 1, 2009, from http://www.emeraldinsight.com/Insight/ViewContentServlet?...ref...
    Radical academy (2007). Radical academy - Training courses consulting for expat in China. Retrieved December 5, 2007, from http://www.radicalacademy.com/amphilosophy7a.htm
    Ralston, D., Terpstra, R., Cunniff, M. and Gustafson, D. (No Year). Do expatriates change their behavior to fit a foreign culture? Retrieved December 1, 2007, from http://faculty-staff.ou.edu/R/David.A.Ralston-1/15.pdf.
    Ralston, D.,Vollmer, G., Srinvasan, N., Nicholson, J., Tang, M., and Wan, P. (1995). A study of American expatriates' strategies of upward influence. International Studies of Management & Organization, 34(3), 68–95.
    Rogers, C. (No year). Self-adjustment theory. Retrieved December 1, 2007, from http://en.wikipedia.org/wiki/Self-concept.
    Ronny, H., Richard, J., Tuyet, T., Kaczynska, M., and Turpeinen, M. (2007). Expatriate success or failure CCT 2007. Retrieved January 7, 2007, from http://www.diva-portal.org/diva/getDocument?urn_nbn_se_umu_diva-1334-2_fulltext.pdf
    Selmer, J. (1997). Differences in leadership behavior between expatriate and local bosses as perceived by their host country national subordinates. Leadership & Organization Development Journal, 18 (1), 13–22.
    Selmer, J. (1999). Culture shock in China? Adjustment pattern of western expatriate business managers. Retrieved October 1, 2008, from http://linkinghub.elsevier.com/retrieve/pii/S0969593199000189
    Selmer, J. (2000). Work adjustment training. Retrieved October 1, 2008, from http://www.emeraldinsight.com/Insight/ViewContentServlet?...ref...
    Selmer, J. (2002). A quantitative needs assessment technique for cross culturalhuman Resource Development. Retrieved October 1, 2008, from http://www.emeraldinsight.com/Insight/ViewContentServlet?...ref...
    Shih ,C.P. and Chinerawat, V. (2009). Measuring the impact of three factors on cross
    cultural working satisfaction for staff of Taiwan multinational companies in Thailand. Research and Development Journal Rajamangala University of Technology Tawan-ok, 1(1), 65-73.
    Shih, C.P. and Chinerawat, V. (2009). An econometric analysis on cross-cultural adaptability: A case of Taiwan multinational company in Thailand. Proceeding of The 2009 International Conference in Management Sciences and Decision Making. May 30, 2009. Graduate Institute of Management Sciences: Tamkang University,70.
    Sivunen, P. (2005). Organizational culture impact in China. The Swedish School of Economics and Business Administration. Retrieved December 19, 2007, from http://www.pafis.shh.fi/graduates/peizho03.pdf.
    Spreitzer, G., Perttula, K., and Xin, K. (2005). A cross-cultural analysis of the effectiveness of transformational leadership. Journal of Organizational Behavior, 26(3), 205-228.
    Suutari, V. and Burch, D. (2001). The role of on-site training and support in expatriation existing and necessary host company practices. Retrieved October 1, 2008, from http://www.emeraldinsight.com/Insight/html/.../Pdf/1370070403.pdf
    Taiwan Chamber (2008). Investment direction in Thailand 2008. Thailand Investment Review, 18(2). Retrieved October 30, 2008, from http://www.boi.go.th.
    Templer, T. (2004). Studying tools or assessment method for subjective factors. Retrieved November 30, 2007, from http://www.siop.org/tip/backissues/Jan06/08harris.aspx.
    Thailand’s Ministry of Labor (2007). National income from Thai workers in Taiwan MCOT. Retrieved November 5, 2009, from http://www.mraaviation.com/index.php?lay=show&ac=article&Id=538713064&Ntype=1
    Thailand Trade and Economic Office Taipei (2005). Riots rooted in injustices. Retrieved
    September 15, 2009, from http://www.taipeitimes.com/News/editorials/archives/2005/08/23/2003268855
    Tung, R. (1988). The new expatriates: Managing human resources abroad. Retrieved October 4, 2008, from http://www.emeraldinsight.com/Insight/ViewContentServlet?...ref...
    Vance, C. and Paik, Y. (2002). One size fits all in expatriate pre-departure training? Retrieved October 1, 2008, from http://www.emeraldinsight.com/.../published/emeraldfulltextarticle/pdf/0140340104_ref.htmlWright.
    Van, G. (2008). Cross cultural adaptability. Retrieved October 1, 2008, from http://intercultural.org/resources.php
    Wa-Bi-Yen (2008). Taiwan left China goes to invest Thailand growth 15%. Retrieved August 20, 2008, from http://www.thaipost.net/index.asp?bk=thaipost&iDate=8/Jul/2551&news_id=160735&cat_id=600 - 36k
    Wang, Q. (2005). Different ethical values in Chinese and American cultures. US-China Foreign Language Journal, 3(5), 20.
    Wang, Z. (2003). Managerial competency modeling and the development of organizational psychology: A Chinese approach. International Journal of Psychology, 38(5), 323 – 334.
    Webb, C., Endacott, R., Gray, M., Melanie, J., McMullan, M., and Scholes, J. (2003). Evaluating portfolio Assessment systems: What are the appropriate criteria? Nurse Education Today, 23, 600–609.
    Webb, A. and Wright, P. (1996). The expatriate experience: Implications for career success. Retrieved October 5, 2009, from http://www.emeraldinsight.com/10.1108/13620439610130632
    Weldon, E. (2006). Organizational culture measuring and developing IT in your organization 2006. Retrieved December 5, 2007, from http://www3.interscience.wiley.com/journal/118600478/abstract
    Wikipedia. (2009). Multinational Company. Retrieved October 1, 2009, from http://en.wikipedia.org/wiki/Multinational_corporation
    Wright, P.C., Geroy, G. and MacPhee, M. (2002). A human resources model for excellence in global organization performance. Retrieved October 5, 2009, from http://www.emeraldinsight.com/Insight/html/.../Pdf/0010380105.pdf
    WTO (2005). FTA with Taiwan seen benefiting Thailand. Retrieved February 1, 2005, from http://www.wtothailand.or.th/hot_issues.php?trans_id=1990&page=2
    Yimprasert, J. (2000). Taiwan shoes' makers: Thai workers. Retrieved June 1, 2008, from http://www.cleanclothes.org/publications/00-11-thai.htm

    下載圖示
    QR CODE