簡易檢索 / 詳目顯示

研究生: 潘冠州
Pan, Guan-Jhou
論文名稱: 探討酒店官網專案文本之網路行銷策略對訂房之影響-以V渡假酒店為例
Exploring the Influence among Internet Marketing Strategies of Hotel Official Website Project Text and Reservation - The V Resort Hotel as an Example
指導教授: 李晶
Li, Ching
原友蘭
Yuan, Yu-Lan
學位類別: 碩士
Master
系所名稱: 運動休閒與餐旅管理研究所
Graduate Institute of Sport, Leisure and Hospitality Management
論文出版年: 2020
畢業學年度: 108
語文別: 中文
論文頁數: 192
中文關鍵詞: V渡假酒店官網專案文本網路行銷策略目標轉換典型相關分析
英文關鍵詞: V Resort Hotel, Official Website Project Text, Internet Marketing Strategy, Target Conversion, Canonical Correlation Analysis
DOI URL: http://doi.org/10.6345/NTNU202001005
論文種類: 學術論文
相關次數: 點閱:116下載:0
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 現今每個人都可以使用世界上所有的酒店床位,技術改變我們的預訂行為,導致行銷模式的變化。然而為瞭解觀看酒店官網專案文本的使用者實際轉換訂房的情形,於是將專案訂房資料歸納出7個目標轉換指標,作為專案成效的參考依據。因此研究目的在探討V渡假酒店官網公告之最新消息和優惠專案文本使用的網路行銷策略,與實際訂房之間的影響為何。研究方法,利用關鍵詞擷取工具,進行專案文本的關鍵詞頻分析與整理,探討最新消息和優惠專案文本採行的網路行銷策略類型。並使用檔案分析法分析從2018年7月至2019年6月,V渡假酒店官網專案訂房資料統計,將其彙整成7個訂房的目標轉換指標,並以描述性統計、區別分析和典型相關分析進行後續的資料處理並獲得結論。研究結果發現,最新消息文本以「特殊活動策略」、「聯賣商品定價策略」、「促銷優惠策略」和「線上交易策略」使用最為廣泛;優惠專案文本僅價格構面的「差別定價策略」與最新消息不同,可見V渡假酒店官網專案大致上使用類似的行銷技巧撰寫,而在優惠專案的定價策略則著重會員制,提供特定身分群體有購買優惠。另外,成功轉換的文本通常具備住房專案類型、破千次點閱次數與採用多重策略的特質,其中「非線性定價策略」與「雙關技巧策略」能有效提升成功轉換訂房的機率,並在酒店透過多重組合策略應用的官網專案文本,能實現不同標的之訂房轉換。因此專案文本為其行銷目的採用適當策略能增加轉換為實際訂房的機率。

    Technology changed our booking behavior and led to changes in marketing dynamics. The research wanted to understand the booking of the users who read the project text on the official website of the hotel. Therefore, the purpose of this study was to explore the influence between the internet marketing strategies of the hotel official website project text of the V Resort Hotel and reservation. The research used Key Term Extraction to analyze the term frequency of project text. The data were collected through qualitative documentary analysis. After analyzing the statistics of the project reservation and summarized into 7 target conversion indicators from July 2018 to June 2019. The study applied descriptive statistics, discriminant analysis, and canonical correlation analysis to get the conclusion. The major findings of this study were as follows: The project text adopted that "special event strategy", "co-selling product pricing strategy", "promotion preferential strategy" and "online trading strategy" were the most widely. In addition, the successfully converted project text usually had the characteristics of housing project type, over thousands of reviewing times and adopting multiple strategies. Among them, "non-linear pricing strategy" and "pun skill strategy" can effectively improve the probability of successful conversion. Besides, the target conversion indicators of different targets can be achieved through the project text of the official website applied by multiple combination strategies.

    謝辭 i 中文摘要 ii 英文摘要 iii 目次 iv 表次 vii 圖次 ix 第壹章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 3 第三節 研究問題 3 第四節 研究範圍與限制 4 第五節 研究重要性 5 第六節 名詞釋義 6 第貳章 文獻回顧 8 第一節 轉換研究的定義與意涵 8 第二節 網路行銷策略的定義與意涵 24 第三節 V渡假酒店對於轉換研究與網路行銷策略之可行性分析 39 第四節 關鍵詞擷取工具介紹及應用 51 第參章 研究方法 58 第一節 研究架構 58 第二節 研究流程 59 第三節 研究對象 62 第四節 研究工具 68 第五節 資料處理與分析 69 第肆章 結果與討論 80 第一節 官網最新消息文本的網路行銷策略分析 80 第二節 官網優惠專案文本的網路行銷策略分析 86 第三節 官網專案文本之網路行銷策略與專案訂房的轉換關係 91 第伍章 結論與建議 115 第一節 結論 115 第二節 研究貢獻與實務應用 118 第三節 未來研究建議 119 引用文獻 120 附錄 134 附錄一 中文V渡假酒店官網首頁 134 附錄二 46個V渡假酒店官網專案文本 134 附錄三 46個官網專案文本的關鍵詞頻數和語意網絡關聯圖 157 附錄四 18個成功轉換訂房的官網專案文本點閱次數 187 附錄五 18個成功轉換訂房的官網專案文本行銷策略 188 附錄六 18個成功轉換訂房的官網專案文本行銷策略組合結果 189 附錄七 28個未成功轉換訂房的官網專案文本點閱次數 190 附錄八 28個未成功轉換訂房的官網專案文本行銷策略 191 附錄九 28個未成功轉換訂房的官網專案文本行銷策略組合結果 192

    一、中文文獻
    104人力銀行 (2019)。V渡假酒店_V渡假酒店股份有限公司。取自https://www.104.com.tw/company/odwnejk
    CT銀行 (2019)。CT寰旅尊尚世界(悠遊)卡。取自https://www.citibank.com.tw/sim/zh-tw/credit-cards/premiermilesworld-card.htm?icid=TWCCADTZHCCMMMIPW
    V渡假酒店 (2019)。V渡假酒店官方網站。取自http://www.volandospringpark.com/
    V渡假酒店粉絲專頁 (2019)。V渡假酒店粉絲專頁。取自https://www.facebook.com/taiwan.volando/
    王明元、馬青雲 (2007)。民宿經營管理策略的個案探討。商業現代化學刊,4(2),11-21。
    王保進 (2015)。中文視窗版 SPSS 與行為科學研究 (第二版)。新北市:心理。
    王啓祥 (2000)。數位時代博物館的網路行銷策略。科技博物,4(4),72-81。
    王廣濤 (2010)。網路行銷定價策略探析。網路財富,131-131。
    代桂勇 (2018)。企業網路行銷模式探析。山東青年政治學院學報,(5),24。
    交通部觀光局 (2018)。臺灣10大好湯美食評選結果發表了! 相揪泡好湯,享美食,品嘗在地美味料理。取自 https://www.taiwan.net.tw/m1.aspx?sNo=0025096
    吳奕軍 (1998)。從傳統行銷出發看網路行銷。突破雜誌,15,98-101。
    呂坤原 (2012)。以情境分析法探討臺灣IPTV產業服務定價策略。傳播與管理研究,11(2),79-125。
    李素馨 (1994)。典型相關分析-專業程度,遊憩動機和基地屬性認知關係之探討。戶外遊憩研究,7(3),39-62。
    李樑堅、宋長青、康桓甄 (2008)。民宿業網路行銷策略之研究。生物與休閒事業研究,6(3),120-140。
    林秀雲 (譯) (2016)。社會科學研究方法 (3版)。臺北市:新加坡商聖智學習。(Babbie, E., 2016)
    林佳慧、賀惠玲、林亞璇 (2017)。綠色旅館之願付價格分析:以日月潭風景區為例。觀光休閒學報,23(1),67-99。
    林頌堅 (2010)。以詞語共現網絡分析探勘資訊傳播學領域的研究主題與關係。圖書資訊學研究,4(2),123-148。
    邱仕騰、蕭嘉惠 (2014)。病毒行銷於Facebook運動賽事粉絲專頁之應用。中華體育季刊,28(1),11-20。
    帥嘉珍、何豐成 (2009)。網路行銷與旅館營運績效研究-資料包絡分析法之應用。明新學報,35(2),79-93。
    涂保民 (2000)。迎接e世紀的來臨—漫談電子商務。康寧雜誌,8,8-15。
    站長之家 (2019)。V渡假酒店官方網站基本信息。取自https://seo.chinaz.com/?q=www.volandospringpark.com
    袁學婭 (2011)。飯店效益新的增長點。飯店現代化,(3),62-63。
    國家教育研究院 (2019)。集群分析。取自http://terms.naer.edu.tw/detail/1311901/
    清大自然語言處理實驗室 (2019)。清大自然語言處理實驗室成立背景。取自https://www.nlplab.cc/
    許秉翔 (2012)。旅館管理。臺北市:華都文化。
    郭立萍 (2005)。雙關廣告語類型探析。常州工學院學報 (社科版),23(2),83-86。
    陳文江 (2015)。女性微型創業網路行銷運用之探討。管理資訊計算,4(1),73-91。
    陳巧 (2009)。淺議酒店餐飲的成本控制。西部財會,(10),44-45。
    陳光華 (1996)。資訊檢索查詢之自然語言處理。中國圖書館學會會報,57,141-153。
    陳良駒、傅振華、楊誌瑋 (2010)。詞彙共現分析在中國大陸信息作戰領域發展之實證研究。中國大陸研究,53(2),111-145。
    陳宗玄、朱瑞淵 (2019)。觀光旅館住宿需求季節性與客源結構關係之研究。人文社會科學研究:教育類,13(2),22-38。
    陳榮昌、蕭朝維 (2013)。基於情境感知的個人化中文廣告推薦。資訊科技國際期刊,7(1),2-18。
    陳稼興、謝佳倫、許芳誠 (2000)。以遺傳演算法為基礎的中文斷詞研究。資訊管理研究,2(2),27-44。
    彭寶成、雷立芬、官俊榮、黃聖茹 (2018)。臺灣民宿經營效率之研究。應用經濟論叢,(103),207-240。
    曾元顯 (1997)。關鍵詞自動擷取技術與相關詞回饋。中國圖書館學會會報,59,59-64。
    曾元顯 (2000)。數位文件之資訊擷取與檢索。臺北市:全壘打文化。
    曾元顯 (2003)。關鍵詞自動擷取。取自http://blue.lins.fju.edu.tw/~tseng/ResearchResults/keyword.htm
    曾元顯 (2012)。詞條名稱:詞頻。取自http://pedia.cloud.edu.tw/Entry/Detail/?title=%E8%A9%9E%E9%A0%BB
    曾元顯 (2014)。自動化資訊組織與主題分析近二十年來的研究與發展。教育資料與圖書館學,51,3-26。
    曾元顯、林瑜一 (1998)。模糊搜尋、相關詞提示與相關詞回饋在OPAC系統中的成效評估。中國圖書館學會會報,61,103-125。
    黃純德、吳婉琪 (1999)。自助式餐館顧客滿意之研究。觀光研究學報,5(1),21-38。
    黃國彥 (2000)。檔案分析法。取自http://terms.naer.edu.tw/detail/1303274/
    黃煜、魏文聰 (2007)。中華職業棒球球團門票定價類型之研究。體育學報,40(3),101-113。
    黃靖淑、范慧華、江晏嬅 (2016)。國際觀光旅館網路廣告文宣行銷策略分析。休閒與遊憩研究,8(1),109-150。
    經濟部商業司 (2019)。V渡假酒店股份有限公司基本資料。取自https://findbiz.nat.gov.tw/fts/query/QueryCmpyDetail/queryCmpyDetail.do?objectId=SEM1MzA4MzY3Ng==&banNo=53083676
    臺灣旅宿網 (2019)。觀光旅館、旅館家數統計資料。取自https://taiwanstay.net.tw/tourism_web/statistics_search.php?report=142
    劉常勇 (1997)。網路行銷的策略應用。戰略生產力雜誌,493,95-99。
    劉菲、周亞平、陳波 (2007)。網路服務中非線性多重兩階段定價策略。運籌與管理,16(2),45-49。
    蔡明達 (1999)。網路書店之行銷策略探索。佛光學刊,2,315-334。
    盧瑞陽、余朝權、王政忠 (2006)。網路促銷策略,網路使用者特性與網路長短期促銷效果之關係分析-以旅遊網站為例。電子商務研究,4(3),305-326。
    羅萊夏朵 (2019)。羅萊夏朵酒店集團官方網站。取自https://www.relaischateaux.com/us/

    二、英文文獻
    Abrate, G., Fraquelli, G., & Viglia, G. (2012). Dynamic pricing strategies: Evidence from European hotels. International Journal of Hospitality Management, 31(1), 160-168.
    Agarwal, A., Xie, B., Vovsha, I., Rambow, O., & Passonneau, R. (2011, June). Sentiment analysis of twitter data. Paper presented in Proceedings of the Workshop on Language in Social Media, Oregon, OR. Abstract retrieved from https://dl.acm.org/doi/abs/10.5555/2021109.2021114
    Agrawal, R., Imieliński, T., & Swami, A. (1993, May). Mining association rules between sets of items in large databases. Paper presented in Proceedings of the ACM SIGMOD International Conference on Management of Data, New York, NY. Abstract retrieved from https://dl.acm.org/doi/abs/10.1145/170035.170072
    Albee, A. (2009). eMarketing strategies for the complex sale (1st ed.). New York, NY: McGraw Hill.
    American Marketing Association.(1985). AMA Broad Approves New Marketing Definition. Marketing News, 19(5), 1.
    Andereck, K. L. (2005). Evaluation of a tourist brochure. Journal of Travel and Tourism Marketing, 18(2), 1-13.
    Arppe, A. (1995). Term Extraction from Unrestricted Text. Retrieved from http://www.lingsoft.fi/doc/nptool/termextraction.html.
    Ballman, G., Burke, J., Korte, D., & Blank, U. (1982, August). Real Conversion Rates of Regional Advertising Programs: Working from Gross to Net Rates. Paper presented in Proceeding of the Thirteenth Annual Conference of the Travel and Tourism Research Association, Miami, FL. Abstract retrieved from https://smallbusiness.chron.com/gross-vs-net-costs-advertising-72771.html
    Baloglu, S., & Pekcan, Y. A. (2006). The website design and Internet site marketing practices of upscale and luxury hotels in Turkey. Tourism Management, 27(1), 171-176.
    Bhattacharya, C. B., & Korschun, D. (2008). Stakeholder marketing: Beyond the four Ps and the customer. Journal of Public Policy & Marketing, 27(1), 113-116.
    Boguraev, B., & Pustejovsky, J. (1996). In Corpus Processing for Lexical Acquisition (1st ed.). Cambridge, MA: MIT Press.
    Burke, J. F., & Gitelson, R. (1990). Conversion studies: Assumptions, applications, accuracy and abuse. Journal of Travel Research, 28(3), 46-51.
    Burke, J. F., & Lindblom, L. A. (1989). Strategies for evaluating direct response tourism marketing. Journal of Travel Research, 28(2), 33-37.
    Cai, L. A. (1998). Effects of destination advertising on financial returns—a comparative analysis of two inquiring methods. The Journal of Hospitality Financial Management, 6(1), 61-73.
    Cai, L. A., & Hobson, J. P. (2004). Making hotel brands work in a competitive environment. Journal of Vacation Marketing, 10(3), 197-208.
    Calantone, R. J., & Johar, J. S. (1984). Seasonal segmentation of the tourism market using a benefit segmentation framework. Journal of Travel Research, 23(2), 14-24.
    Chaffey, D. (2008). Internet Marketing: Strategy, Implementation and Practice (3rd ed.). New York, NY: Pearson Education.
    Chen, P. Y., & Hitt, L. M. (2002). Measuring switching costs and the determinants of customer retention in Internet-enabled businesses: A study of the online brokerage industry. Information Systems Research, 13(3), 255-274.
    Chiappa, G. D. (2013). Internet versus travel agencies: The perception of different groups of Italian online buyers. Journal of Vacation Marketing, 19(1), 55-66.
    Chien, L. F. (1997). PAT-tree-based keyword extraction for Chinese information retrieval. ACM SIGIR Forum, 31, 50-58.
    Chiou, W. C., Lin, C. C., & Perng, C. (2010). A strategic framework for website evaluation based on a review of the literature from 1995–2006. Information and Management, 47(5-6), 282-290.
    Chiu, C. M., Wang, E. T., Fang, Y. H., & Huang, H. Y. (2014). Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk. Journal of Information Systems, 24(1), 85-114.
    Choe, Y., Stienmetz, J. L., & Fesenmaier, D. R. (2013). Trip budget and destination advertising response. Tourism Analysis, 18(6), 713-722.
    Choe, Y., Stienmetz, J. L., & Fesenmaier, D. R. (2017). Measuring destination marketing: comparing four models of advertising conversion. Journal of Travel Research, 56(2), 143-157.
    Clifton, B. (2012). Advanced web metrics with Google Analytics (1st ed.). New York, NY: John Wiley & Sons.
    Dominici, G. (2009). From marketing mix to e-marketing mix: a literature overview and classification. International Journal of Business and Management, 4(9), 17-24.
    Dutta, S., & Segev, A. (1999). Business transformation on the Internet. European Management Journal, 17(5), 466-476.
    El-Ansary, A. I. (2006). Marketing strategy: taxonomy and frameworks. European Business Review, 18(4), 266-293.
    Ellerbrock, M. J. (1981). Improving coupon conversion studies: A comment. Journal of Travel Research, 19(4), 37-38.
    ELMAR (2009). Mahajan Award for Lifetime Contributions to Marketing Strategy Research. Retrieved from http://ama-academics.community zero.com/elmargo = t990773
    Ettredge, M., Gerdes, J., & Karuga, G. (2005). Using web-based search data to predict macroeconomic statistics. Communications of the ACM, 48(11), 87-92.
    Fagan, J. L. (1989). The effectiveness of a nonsyntactic approach to automatic phrase indexing for document retrieval. Journal of the American Society for Information Science, 40(2), 115-132.
    Farney, T., & McHale, N. (2013). Introducing google analytics for libraries. Library Technology Reports, 49(4), 5-8.
    Fazio, R. H. (1986). How do attitudes guide behavior. Handbook of motivation and cognition: Foundations of social behavior, 1, 204-243.
    Ferrández, A. (2011). Lexical and syntactic knowledge for information retrieval. Information Processing and Management, 47(5), 692-705.
    Gardini, M. A. (2007). A study on online sales efficiency of upscale and luxury hotels in Germany, Switzerland and Austria. Advances in Hospitality and Leisure, 3, 173-192.
    Godby, C. J. (2001). Two techniques for the identification of phrases in full text. Journal of library Administration, 34(1-2), 57-65.
    Google Analytics (2018). Google Analytics. Retrieved from https://analytics.google.com/analytics/web/provision/?authuser=0#/provision
    Grunig James E., & Hunt Todd. (1984). Managing Public Relations (6th ed.). Orlando, FL: Harcourt.
    Gundlach, G. T. (2007). The American Marketing Association’s 2004 definition of marketing: Perspectives on its implications for scholarship and the role and responsibility of marketing in society. Journal of Public Policy and Marketing, 26, 243–250.
    Gundlach, G. T., & Wilkie, W. L. (2010). Stakeholder marketing: Why “Stakeholder” was omitted from the American Marketing Association's official 2007 definition of marketing and why the future is bright for stakeholder marketing. Journal of Public Policy and Marketing, 29(1), 89-92.
    Herrera F. ; Lopez E., & Rodriguez M. A. (2002). A linguistic decision model for promotion mix management solved with genetic algorithms, Fuzzy Sets and Systems, 131 (1), 47-61.
    Hong, W., Thong, J. Y., & Tam, K. Y. (2004). The effects of information format and shopping task on consumers' online shopping behavior: A cognitive fit perspective. Journal of Management Information Systems, 21(3), 149-184.
    Hsu, Y. L. (2012). Facebook as international eMarketing strategy of Taiwan hotels. International Journal of Hospitality Management, 31(3), 972-980.
    Hunt, J. D., & Dalton, M. J. (1983). Comparing mail and telephone for conducting coupon conversion studies. Journal of Travel research, 21(3), 16-18.
    Hwang, Y. H., & Fesenmaier, D. R. (2004). Coverage error embedded in self-selected Internet-based samples: a case study of Northern Indiana. Journal of Travel Research, 42(3), 297-304.
    Jackson, A., & Meth-Cohn, O. (1995). A new short and efficient strategy for the synthesis of quinolone antibiotics. Journal of the Chemical Society, Chemical Communications, (13), 1319-1319.
    Jones, L. P., Gassie, Jr, E. W., & Radhakrishnan, S. (1990). INDEX: The statistical basis for an automatic conceptual phrase‐indexing system. Journal of the American Society for Information Science, 41(2), 87-97.
    Keefe, L.M. (2004). What is the meaning of marketing? Marketing News, 38(15) 17-18.
    Kim, D. Y., Hwang, Y. H., & Fesenmaier, D. R. (2005). Modeling tourism advertising effectiveness. Journal of Travel Research, 44(1), 42-49.
    Kim, M., Lee, S. K., & Roehl, W. S. (2018). Competitive price interactions and strategic responses in the lodging market. Tourism Management, 68, 210-219.
    Kim, M., Roehl, W., & Lee, S. K. (2019). Effect of hotels’ price discounts on performance recovery after a crisis. International Journal of Hospitality Management, 83, 74-82.
    Kim, W. G., & Cha, Y. (2002). Antecedents and consequences of relationship quality in hotel industry. International Journal of Hospitality Management, 21(4), 321-338.
    Kolesar, M. B., & Wayne Galbraith, R. (2000). A services-marketing perspective on e-retailing: implications for e-retailers and directions for further research. Internet Research, 10(5), 424-438.
    Kotler, P. (1998). Marketing Management- Analysis, Planning and Control (1st ed.). Shanganhe, NJ: Prentice Hall.
    Krishnamurthy, S., & Singh, N. (2005). The international e-marketing framework (IEMF) identifying the building blocks for future global e-marketing research. International Marketing Review, 22(6), 605-610.
    Law, R., Qi, S., & Buhalis, D. (2010). Progress in tourism management: A review of website evaluation in tourism research. Tourism Management, 31(3), 297-313.
    Ledford, J. L., Teixeira, J., & Tyler, M. E. (2011). Google analytics (1st ed.). New York, NY: John Wiley and Sons.
    Lee, S. K. (2015). Quality differentiation and conditional spatial price competition among hotels. Tourism Management, 46, 114-122.
    Li, X., Wang, Y., & Yu, Y. (2015). Present and future hotel website marketing activities: Change propensity analysis. International Journal of Hospitality Management, 47, 131-139.
    Maihami, R., & Kamalabadi, I. N. (2012). Joint pricing and inventory control for non-instantaneous deteriorating items with partial backlogging and time and price dependent demand. International Journal of Production Economics, 136(1), 116-122.
    Mak, J., Moncur, J., & Yonamine, D. (1977). How or how not to measure visitor expenditures. Journal of Travel Research, 16(1), 1-4.
    Marketing News. (2004). AMA adopts new definition of marketing. Marketing News, 38, 1.
    Marketing News. (2008). Marketing defined. Marketing News, 42, 28-29.
    McLemore, C., & Mitchell, N. (2000). The 1999 Arkansas Internet Conversion Study. Newsletter of the Travel and Tourism Research Association, 4-5.
    McLemore, C., & Mitchell, N. (2001). An internet conversion study of www. arkansas. com—a state tourism website. Journal of Vacation Marketing, 7(3), 268-274.
    Morrison, A. M. (2013). Marketing and managing tourism destinations (1st ed.). London, UK: Routledge.
    Naidoo, P., Ramseook-Munhurrun, P., & Seetaram, A. K. (2010). Marketing the hotel sector in economic crisis evidence from Mauritius. Global Journal of Business Research, 5(2), 1-12.
    Njeri, A., Kambona, O. O., & Odhuno, E. (2015). The relationship between the marketing strategies and competitiveness of four and five star hotels. Educational Research, 6(6), 118-131.
    Paijmans, H. (1993). Comparing the document representations of two IR‐systems: CLARIT and TOPIC. Journal of the American Society for Information Science, 44(7), 383-392.
    Park, S., & Fesenmaier, D. R. (2012). Non-response bias in internet-based advertising conversion studies. International Journal of Culture, Tourism and Hospitality Research, 6(4), 340-355.
    Park, S., & Nicolau, J. L. (2015). Differentiated effect of advertising: Joint vs. separate consumption. Tourism Management, 47, 107-114.
    Perdue, R. R., & Botkin, M. R. (1988). Visitor survey versus conversion study. Annals of Tourism Research, 15(1), 76-87.
    Perdue, R. R., & Gustke, L. D. (1992). The influence of multiple trips on inquiry conversion research results. Journal of Travel Research, 30(4), 27-30.
    Plaza, B. (2011). Google Analytics for measuring website performance. Tourism Management, 32(3), 477-481.
    PRSA (2009). Public Relations Society of America: Public Relations defined. Retrieved from http://prsa.org/pressroom/aboutpr.html
    Punj, G. C., & Stewart, D. W. (1983). An interaction framework of consumer decision making. Journal of Consumer Research, 10(9), 154-165.
    Raab C., Mayer K., Kim, Y. S, & Shoemaker, S. (2009). Price sensitivity measurement: a tool for restaurant menu pricing, Journal of Hospitality and Tourism Research, 3(1), 93-105.
    Ringold, D. J., & Weitz, B. (2007). The American Marketing Association definition of marketing: Moving from lagging to leading indicator. Journal of Public Policy and Marketing, 26(2), 251-260.
    Schmidt, S., Cantallops, A. S., & Dos Santos, C. P. (2008). The characteristics of hotel websites and their implications for website effectiveness. International Journal of Hospitality Management, 27(4), 504-516.
    Schonland, A. M., & Williams, P. W. (1996). Using the internet for travel and tourism survey research: Experiences from the net traveler survey. Journal of Travel Research, 35(2), 81-87.
    Sheldon, P., & Bryant, K. (2016). Instagram: Motives for its use and relationship to narcissism and contextual age. Computers in Human Behavior, 58, 89-97.
    Shoemaker S.; Lewis R.C., & Yesawich, P.C. (2006). Marketing Leadership in Hospitality and Tourism: Strategies and Tactics for Competitive Advantage (4th ed.). New York, NY: Prentice Hall.
    Shuai, J. J., & Wu, W. W. (2011). Evaluating the influence of E-marketing on hotel performance by DEA and grey entropy. Expert Systems with Applications, 38(7), 8763-8769.
    Siegel, W., & Ziff-Levine, W. (1990). Evaluating tourism advertising campaigns: Conversion vs. advertising tracking studies. Journal of Travel Research, 28(3), 51-55.
    Simon Calder. (2019). Thomas Cook collapses as last-ditch rescue talks fail. Retrieved from https://www.bbc.com/news/business-49791249
    Singh, N., Krishnamurthy, S., Sheth, J. N., & Sharma, A. (2005). International e‐marketing: opportunities and issues. International Marketing Review, 22(6), 611-622.
    Slater, S. F., & Olson, E. M. (2001). Marketing’s contribution to the implementation of business strategy: an empirical analysis. Journal of Strategic Management, 22, 1055-1067.
    Smeral Egon (2009). The impact of the financial and economic crisis on European tourism, Journal of Travel Research, 48(1), 3-13.
    Sproat, R., Gale, W., Shih, C., & Chang, N. (1996). A stochastic finite-state word-segmentation algorithm for Chinese. Computational linguistics, 22(3), 377-404.
    Statistic Brain. (2014). Internet Travel Hotel Booking Statistics. Retrieved from http://www. statisticbrain.com/internet-travel-hotel-booking-statistics/
    Stergiou, D., & Airey, D. (2003). Inquiry conversion and tourism website effectiveness: Assumptions, problems and potential. Tourism and Hospitality Research, 4(4), 355-366.
    Stienmetz, J. L., Maxcy, J. G., & Fesenmaier, D. R. (2015). Evaluating destination advertising. Journal of Travel Research, 54(1), 22-35.
    Stokes, R. (2015). EMarketing: The Essential Guide to Online Marketing (6th ed.). Gainesville, FL: University Press of Florida.
    Suklabaidya, P., & Singh, A. (2017). Hotel Revenue Management: Impact of Familiarity and Information on Customer's Perceptions of Fairness. International Journal of Hospitality and Tourism Systems, 10(1).
    Taylor, D. G., & Strutton, D. (2010). Has e-marketing come of age? Modeling historical influences on post-adoption era Internet consumer behaviors. Journal of Business Research, 63(9-10), 950-956.
    Tierney, P. (2000). Internet-based evaluation of tourism web site effectiveness: Methodological issues and survey results. Journal of Travel Research, 39(2), 212-219.
    Tierney, P. T. (1992). Developing and Testing of a Model and Method for Assessing Effectiveness of Tourism Promotional Literature. Visions in Leisure and Business, 10(3), 4-14.
    Ting, P. H., Wang, S. T., Bau, D. Y., & Chiang, M. L. (2013). Website evaluation of the top 100 hotels using advanced content analysis and eMICA model. Cornell Hospitality Quarterly, 54(3), 284-293.
    Tolle, K. M., & Chen, H. (2000). Comparing noun phrasing techniques for use with medical digital library tools. Journal of the American Society for Information Science, 51(4), 352-370.
    Tseng, Y. H. (1998). An approach to retrieval of OCR degraded text. National Taiwan University Journal of Library Science, 13, 153-168.
    Tseng, Y. H., Chang, C. Y., Rundgren, S. N. C., & Rundgren, C. J. (2010). Mining concept maps from news stories for measuring civic scientific literacy in media. Computers and Education, 55(1), 165-177.
    Tseng, Y. H., Lin, C. J., & Lin, Y. I. (2007). Text mining techniques for patent analysis. Information Processing and Management, 43(5), 1216-1247.
    Van der Rest, J. P. I., & Harris, P. J. (2008). Optimal imperfect pricing decision-making: Modifying and applying Nash's rule in a service sector context. International Journal of Hospitality Management, 27(2), 170-178.
    Van Hoof, H. B., & J. S. Hobson (1997). “Tourism Research Inquires: The Response of the State Office of Tourism.” Journal of Travel Research, 35(4), 77-81.
    Varadarajan, R. (2010). Strategic marketing and marketing strategy: domain, definition, fundamental issues and foundational premises. Journal of the Academy of Marketing Science, 38(2), 119-140.
    Waisberg, D., & Kaushik, A. (2009). Web Analytics 2.0: empowering customer centricity. Journal of the Original Search Engine Marketing, 2(1), 5-11.
    Webster, F. E., Jr. (1992). The changing role of marketing in the corporation. Journal of Marketing, 56, 1–17.
    Woodruff, P. W., McManus, I. C., & David, A. S. (1995). Meta-analysis of corpus callosum size in schizophrenia. Journal of Neurology, Neurosurgery & Psychiatry, 58(4), 457-461.
    Woodside, A. G. (1981). Measuring the conversion of advertising coupon inquirers into visitors. Journal of Travel Research, 19(4), 38-39.
    Woodside, A. G., & Reid, D. M. (1974). Tourism profiles versus audience profiles: Are upscale magazines really upscale. Journal of Travel Research, 12(4), 17-23.
    Woodside, A. G., & Ronkainen, I. A. (1984). How serious is nonresponse bias in advertising conversion research. Journal of Travel Research, 22(4), 34-37.
    Woodside, A.G., & Carr, J.A. (1988). Consumer Decision Making and Competitive Marketing Strategies: Applications for Tourism Planning. Journal of Travel Research, 26(3), 2-7.
    Wu, E. H., Law, R., & Jiang, B. (2013). Predicting browsers and purchasers of hotel websites: A weight-of-evidence grouping approach. Cornell Hospitality Quarterly, 54(1), 38-48.
    Wu, Z., & Tseng, G. (1995). ACTS: An automatic Chinese text segmentation system for full text retrieval. Journal of the American Society for Information Science, 46(2), 83-96.
    Zeithaml V. A.; Bitner M. J., & Gremler D. D. (2006). Services Marketing: Integrating Customer Focus Across the Firm (7th ed.). Boston, MA: McGraw-Hill Education.
    Zhou, Z. (1997). Destination marketing: Measuring the effectiveness of brochures. Journal of Travel and Tourism Marketing, 6(3), 143-158.
    Zhou, Z. (2000). The impact of memory on expenditures recall in tourism conversion studies. Journal of Travel Research, 38(3), 304-308.
    Zineldin, M., & Philipson, S. (2007). Kotler and Borden are not dead: myth of relationship marketing and truth of the 4Ps. Journal of Consumer Marketing, 24(4), 229-241.

    無法下載圖示 電子全文延後公開
    2025/08/06
    QR CODE