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研究生: 温騏弘
Wen, Chi-Hung
論文名稱: Experience of International Workers in Taiwan using Bilingual Public Services and Suggestions for Future Development
Experience of International Workers in Taiwan using Bilingual Public Services and Suggestions for Future Development
指導教授: 張媁雯
Chang, Wei-Wen
口試委員: 袁宇熙
Yuan, Yu-His
李栢浡
Lee, Pai-Po
張媁雯
Chang, Wei-Wen
口試日期: 2022/06/29
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2022
畢業學年度: 110
語文別: 英文
論文頁數: 70
英文關鍵詞: international worker, bilingual nation policy, adaption of international worker, public services, human resource development
研究方法: 參與觀察法深度訪談法半結構式訪談法田野調查法
DOI URL: http://doi.org/10.6345/NTNU202201480
論文種類: 代替論文:專業實務報告(專業實務類)
相關次數: 點閱:102下載:8
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  • The acceleration of transportation and worldwide trading and the aging population of Taiwan highlight the demand for international workers in Taiwan. Therefore, the Taiwan government hopes to enhance Taiwan's internationalization through a series of immigration policies. At the same time, the government hopes to create a friendly living environment for international workers. Thus, three research topics are investigated in this research, including international workers’ experience while using bilingual public services, strengths and weaknesses of public services, and suggestions for future development. This study adopts qualitative research methods, including both in-depth interviews and observation. The qualitative analysis employs open coding and axial coding by using Atlas. Twenty participants are interviewed in this research. They are international workers in Taiwan who have experience in using Taiwan’s bilingual public services. This study brings out findings in three dimensions. The first dimension is experienced while using Taiwan’s public services. It is found that respondents' experiences related to the use of public services can be categorized into three dimensions. These results, it provides a reference for Taiwan government to find the issue of policy. The second dimension is the strengths and weaknesses of Taiwan’s public services. The result identifies the advantage and the disadvantage of Taiwan’s public services. By obtaining this information from international workers, not only help Taiwan government to know more, but also help people who want to come to Taiwan know the condition in advance. The last dimension is suggestions for future development. The finding provides suggestions from user-perspective. These suggestions can be used by Taiwan government and organizations that want to develop bilingual services.

    CHAPTER I INTRODUCTION 1 Background of the Study 1 Statement of the Problem 3 Purposes of the Study 4 Research Questions 4 Significance of the Study 5 Definitions of Key Terms 5 CHAPTER II LITERATURE REVIEW 7 International Workers in Global Market 7 International Workers in Taiwan and Adaption 8 Taiwan Policy for International Workers 10 Public Services for International Workers 14 Summary 16 CHAPTER III RESEARCH METHOD 19 Research Approach 19 Research Framework 20 Research Participants and Sampling 21 Research Instruments and Data Collection 25 Data Analysis 26 Research Quality 28 Research Procedure 29 CHAPTER IV FINDINGS & DISCUSSIONS 33 Experience while Using Taiwan's Public Services 33 Strengths and Weaknesses of Taiwan's Public Services 41 Suggestion for Future Development 47 Discussion 52 CHAPTER V CONCLUSION & SUGGESTION 57 Conclusion 57 Implication 58 Limitation 60 Suggestions for Future Studies 61 REFERENCE 63 APPENDIX A: INTERVIEW QUESTIONS 69

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