研究生: |
施愛娃 Awa Sillah |
---|---|
論文名稱: |
An Empirical Study of Training and Development, Psychological Capital, Employee Job Satisfaction and Organizational Commitment in a Public Organization: Evidence from The Gambia Revenue Authority An Empirical Study of Training and Development, Psychological Capital, Employee Job Satisfaction and Organizational Commitment in a Public Organization: Evidence from The Gambia Revenue Authority |
指導教授: |
張媁雯
Chang, Wei-Wen |
學位類別: |
碩士 Master |
系所名稱: |
國際人力資源發展研究所 Graduate Institute of International Human Resource Developmemt |
論文出版年: | 2015 |
畢業學年度: | 103 |
語文別: | 英文 |
論文頁數: | 128 |
中文關鍵詞: | training and development 、psychological capital 、employee job satisfaction 、organizational commitment 、Human Resource Development 、Gambia Revenue Authority |
英文關鍵詞: | training and development, psychological capital, employee job satisfaction, organizational commitment, Human Resource Development, Gambia Revenue Authority |
論文種類: | 學術論文 |
相關次數: | 點閱:219 下載:44 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
A well-organised human resource development programme is a critical strategy for public organizations, as in the coming years human capital will increasingly play a significant role in organizational development. Notwithstanding, the human resource commitment and turnover is one of the biggest concerns of organizations especially in the 21st century. This study was conducted in The Gambia to explore strategies that public organizations could consider for increasing employees’ commitment behavior in order to achieve national development mandates. Thus, this study departing from the emphasis in prior behavioral research developed a framework of organizational commitment that incorporates training and development, employee job satisfaction and psychological capital. The analyses of the data collected from 257 employees of The Gambia Revenue Authority indicated that training and development and organizational commitment are associated positively, and that, employee job satisfaction and psychological capital partially mediates the relationship. This research used a quantitative research paradigm, and prior to the data collection, the study adopted validated measurement instruments from previous researchers who have conducted studies on these constructs. Thus, to confirm their suitability, the instruments have gone through the process of face validity, pilot study and construct reliability. The data was analyzed using SPSS 22 and Amos to compute descriptive statistics, confirmatory factor analysis, correlations, linear and multiple regressions. Thus, this study may lead to a better understanding as regards to how human resource development practitioners can design policies that may enhance organizational commitment behaviors in public enterprises. Based on the results of this study, practical and theoretical implications were discussed.
A well-organised human resource development programme is a critical strategy for public organizations, as in the coming years human capital will increasingly play a significant role in organizational development. Notwithstanding, the human resource commitment and turnover is one of the biggest concerns of organizations especially in the 21st century. This study was conducted in The Gambia to explore strategies that public organizations could consider for increasing employees’ commitment behavior in order to achieve national development mandates. Thus, this study departing from the emphasis in prior behavioral research developed a framework of organizational commitment that incorporates training and development, employee job satisfaction and psychological capital. The analyses of the data collected from 257 employees of The Gambia Revenue Authority indicated that training and development and organizational commitment are associated positively, and that, employee job satisfaction and psychological capital partially mediates the relationship. This research used a quantitative research paradigm, and prior to the data collection, the study adopted validated measurement instruments from previous researchers who have conducted studies on these constructs. Thus, to confirm their suitability, the instruments have gone through the process of face validity, pilot study and construct reliability. The data was analyzed using SPSS 22 and Amos to compute descriptive statistics, confirmatory factor analysis, correlations, linear and multiple regressions. Thus, this study may lead to a better understanding as regards to how human resource development practitioners can design policies that may enhance organizational commitment behaviors in public enterprises. Based on the results of this study, practical and theoretical implications were discussed.
Abraham, R. (2000). The role of job control as a moderator of emotional dissonance and emotional intelligence–outcome relationships. The Journal of Psychology, 134(2), 169-184.
Acton, T., & Golden, W. (2003). Training the knowledge worker: a descriptive study of training practices in Irish software companies. Journal of European Industrial Training, 27(2/3/4), 137-146.
Adebayo, D. O. (2006). Workload, social support, and work-school conflict among Nigerian non-traditional students. Journal of Career Development, 33(2), 125-141.
Aguinis, H., & Kraiger, K. (2009). Benefits of training and development for individuals and teams, organizations, and society. Annual Review of Psychology, 60(2) 451-474.
Ahmad, K. Z., & Bakar, R. A. (2003). The association between training and organizational commitment among white‐collar workers in Malaysia. International Journal of Training and Development, 7(3), 166-185.
Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179-211.
Akdere, M. (2003). Action research paradigm in the field of training and development. Journal of European Industrial Training, 27(8), 413-422.
Al‐Emadi, M. A. S., & Marquardt, M. J. (2007). Relationship between employees’ beliefs regarding training benefits and employees’ organizational commitment in a petroleum company in the State of Qatar.International Journal of Training and Development, 11(1), 49-70.
Allen, D. G., Shore, L. M., & Griffeth, R. W. (2003). The role of perceived organizational support and supportive human resource practices in the turnover process. Journal of Management, 29(1), 99-118.
Amabile, T. M. (1993). Motivational synergy: Toward new conceptualizations of intrinsic and extrinsic motivation in the workplace. Human Resource Management Review, 3(3), 185-201.
Arthur, J. B. (1994). Effects of human resource systems on manufacturing performance and turnover. Academy of Management Journal, 37(3), 670-687.
Avey, J. B., Luthans, F., & Jensen, S. M. (2009). Psychological capital: A positive resource for combating employee stress and turnover. Human Resource Management, 48(5), 677-693.
Babakus, E., Yavas, U., Karatepe, O. M., & Avci, T. (2003). The effect of management commitment to service quality on employees' affective and performance outcomes. Journal of the Academy of Marketing Science, 31(3), 272-286.
Badran, M. A., & Youssef-Morgan, C. M. (2015). Psychological capital and job satisfaction in Egypt. Journal of Managerial Psychology, 30(3), 354-370.
Bagozzi, R.P (1980). Causal models in marketing. New York: John Wiley & Sons.
Bandura, A. (2000). Exercise of human agency through collective efficacy. Current Directions in Psychological Science, 9(3), 75-78.
Barber, F., & Strack, R. (2005). The surprising economics of a "people business". Harvard Business Review, 83(6), 80-90.
Barlow, J., & Maul, D. (2000). Emotional value: Creating strong bonds with your customers. San Francisco, CA:. Berrett-Koehler Publishers.
Baron, R. A. (2000). Psychological perspectives on entrepreneurship cognitive and social factors in entrepreneurs' success. Current Directions in Psychological Science, 9(1), 15-18.
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173.
Bartlett, K. R. (2001). The relationship between training and organizational commitment: A studyin the health care field. Human Resource Development Quarterly, 12(4), 335–352.
Bartlett, K., & Kang, D. S. (2004). Training and organizational commitment among nurses following industry and organizational change in New Zealand and the United States. Human Resource Development International, 7(4), 423-440.
Bateman, T. S., & Strasser, S. (1984). A longitudinal analysis of the antecedents of organizational commitment. Academy of Management Journal, 27(1), 95-112.
Becker, T. E. (1992). Foci and bases of commitment: Are they distinctions worth making?. Academy of management Journal, 35(1), 232-244.
Benkhoff, B. (1997). Disentangling organizational commitment: The dangers of the OCQ for research and policy. Personnel Review, 26(2), 114-131.
Bland, J. M., & Altman, D. G. (1996). Statistics notes: Measurement error proportional to the mean. Bmj, 313(7049), 106.
Blau, G. (2001). On assessing the construct validity of two multidimensional constructs: Occupational commitment and occupational entrenchment Human Resource Management Review, 11 (2001), 279–298
Blau, F. D., & Kahn, L. M. (1981). Race and sex differences in quits by young workers. Industrial & Labor Relations Review, 34(4), 563-577.
Blau, G. (1993). Further exploring the relationship between job search and voluntary individual turnover. Personnel Psychology, 46(2), 313-330.
Blau, P. (1964). Exchange and power in social life. New York: Wiley.
Bradley, G. (2007). Job tenure as a moderator of stressor–strain relations: A comparison of experienced and new-start teachers. Work & Stress, 21(1), 48-64.
Brown, M., Boyle, B., & Boyle, T. (2002). Professional development and management training needs for heads of department in UK secondary schools. Journal of Educational Administration, 40(1), 31-43. Retrieved from, 4th May, 2014 http://search.proquest.com/docview/220427599?accountid=14228
Buchanan, B. (1974). Building organizational commitment: The socialization of managers in work organizations. Administrative Science Quarterly, 19(4) 533-546.
Burke, M. J., Drasgow, F., & Edwards, J. E. (2004). Closing science‐practice knowledge gaps: Contributions of psychological research to human resource management. Human Resource Management, 43(4), 299-304.
Burke, R. (1995), Benefits of formal training courses within a professional setting, The Journal of Management Development, 14 (3), 3-14.
Bushardt, S. C., Fretwell, C., & Cumbest, P. B. (1994). Continuous improvement through employee training: a case example from the financial services industry. Learning Organization, 1(1), 11-16.
Camilleri, E. (2006). Towards developing an organizational commitment-public service motivation model for the Maltese public service employees. Public Policy and Administration Issue, 21(1), 63-83.
Carmeli, A. (2003). The relationship between emotional intelligence and work attitudes, behavior and outcomes: An examination among senior managers. Journal of Managerial Psychology, 18(8), 788-813.
Carmeli, A. (2004). Strategic human capital and the performance of public sector organizations. Scandinavian Journal of Management, 20(4), 375-392.
Chambel, M. J., & Sobral, F. (2011). Training is an investment withreturn in temporary workers: A social exchange perspective. Career Development International, 16(2) 161–177.
Chen, L. H. (2008). Job satisfaction among information system (IS) personnel. Computers in Human Behavior, 24(1), 105-118.
Chiang, C. F., Back, K. J., & Canter, D. D. (2005). The impact of employee training on job satisfaction and intention to stay in the hotel industry. Journal of Human Resources in Hospitality & Tourism, 4(2), 99-118
Choo, S., & Bowley, C. (2007). Using training and development to affect job satisfaction within franchising. Journal of Small Business and Enterprise Development, 14(2), 339-352.
Cohen, J., & Cohen, P.(1983). Applied multiple regression/correlation analysis for the behavioral sciences (2nd ed). Hillsdale, NJ: Erlbaum.
Cole, G. (2004). Personnel and human resource management. Personnel Review, 33(3), 373- 374.
Coleman, D.F., Irving, G.P., & Cooper, C.L. (2000). Another looks at the locus of control- organizational commitment relationship: It depends on the form of commitment,
Journal of Organizational Behaviour, 20 (3), 995-1001.
Colquitt, J., LePine,J.A., Wesson, M.J., & Wu, X. ( 2010). Organizational behaviour: Essentials for improving performance and commitment. New York: McGraw-Hill Irwin
Connelly, B. L., Certo, S. T., Ireland, R. D., & Reutzel, C. R. (2011). Signaling theory: A review and assessment. Journal of Management, 37(1), 39-67..
Conway, E., & Monks, K. (2009). Unravelling the complexities of high commitment: An employee‐level analysis. Human Resource Management Journal, 19(2), 140-158.
Cooper-Hakim, A., & Viswesvaran, C. (2005). The construct of work commitment: Testing an integrative framework. Psychological Bulletin, 131(2), 241.
Debowski, S. (2006). Knowledge management. Australia: John Wiley & Sons, Limited.
Deci, E. L., & Ryan, R. M. (2000). The" what" and" why" of goal pursuits: Human needs and the self-determination of behavior. Psychological inquiry, 11(4), 227-268.
David, W., & Fahey, L. (2000). Diagnosing cultural barriers to knowledge management. The Academy of Management Executive, 14(4), 113-127.
Dockel, A. (2003). The effect of Retention factors on organizational commitment: An investigation of High Technology Employees. Faculty of Economics and Management Sciences, 4(2), 1-161
Dooley, D. (2001). Social Research Methods. Upper Saddle River, NJ: Prentice Hall.
Earley, P. C., & Peterson, R. S. (2004). The elusive cultural chameleon: Cultural intelligence as a new approach to intercultural training for the global manager. Academy of Management Learning & Education, 3(1), 100-115.
Ehrhardt, K., Miller, J. S., Freeman, S. J., & Hom, P. W. (2011). An examination of the relationship between training comprehensiveness and organizational commitment: Further exploration of training perceptions and employee attitudes. Human Resource Development Quarterly, 22(4), 459-489.
Eisenberger, R., Huntington, R. H., & Sowa, S. (1986). Perceived Organizational Support. Journal of Applied Psychology, 71(31), 41-49.
Etzioni, A (1961). A comparative analysis of complex organizations. Free Press, New York. Fan, X., & Sivo, S. A. (2007). Sensitivity of fit indices to model misspecification and model types. Multivariate Behavioral Research, 42(3), 509-529.
Ferris, G. R., Adams, G., Kolodinsky, R. W., Hochwarter, W. A., & Ammeter, A. P. (2002). Perceptions of organizational politics: Theory and research directions. Research in Multi Level Issues, 39(1), 179-254.
Field, A. (2006). Reliability analysis. Training and Development Journal, 47(2), 24-29. Retrieved May 6th 2014 from: http://www.statisticshell.com/reliability.pdf.
Fishbein, M., & Ajzen, I. (1985). The influence of attitudes on behavior. The handbook of attitudes Mahwah, NY: Erlbaum.
Fornes, S. L., Rocco, T. S., & Wollard, K. K. (2008). Workplace commitment: A conceptual model developed from integrative review of the research. Human Resource Development Review. 13(4), 429-446.
Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American Psychologist, 56(3), 218.
Gambia Dept. of State for Finance, & Economic Affairs. (2007). The Gambia, Poverty Reduction Strategy Paper--annual Progress Report (No. 7-308). International Monetary Fund.
Gardner, D. (2003). Generational differences in work values, outcomes and person- organization values fit. Journal of Managerial Psychology, 23(8), 891-906.
Gardner, W. L., & Schermerhorn Jr, J. R. (2004). Unleashing Individual Potential:: Performance Gains Through Positive Organizational Behavior and Authentic Leadership. Organizational Dynamics, 33(3), 270-281.
Gloet, M. (2006). Knowledge management and the links to HRM: developing leadership and management capabilities to support sustainability. Management Research News, 29(7), 402-413.
Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 25 (4), 161–178.
Gumus, M. (2007). The effect of communication on knowledge sharing in organizations. Journal of Knowledge Management Practice, 8(2), 252-258.
Gupta, K. (2011). A practical guide to needs assessment. John Wiley & Sons.
Gutteridge, T. G., Leibowitz, Z. B., & Shore, J. E. (1993). When careers flower, organizations. Human Resource Development Quarterly, 10(4), 365–382.
Gwinner,C.(2010). Infosuv white paper 5-point vs. 6-point likert scales. Retrived from http://www.infosurv.com/images/Likert_scale_Debate.pdf
Hackman, J. R., & Oldham, G. R. (1975). Development of the job diagnostic survey. Journal of Applied Psychology, 60(2), 159.
Hall, D. T., & Mirvis, P. H. (1996). The new protean career: Psychological success and the path Human Resource Development Quarterly, 10(4), 365–382.
Harrison, D. A., Newman, D. A., & Roth, P. L. (2006). How important are job attitudes? Meta-analytic comparisons of integrative behavioral outcomes and time sequences. Academy of Management Journal, 49(2), 305-325.
Hassan, Y., Kashif-ud-din, Z. M., Ahmad, K., Mateen, A., Ahmad, W., & Ahmad Bila, M. (2011). Job satisfaction in private banking sector of Pakistan. Global Journal of Management and Business Research, 11(12).
Hatcher, T. (1999). How multiple interventions influenced employee turnover: A case study. Human Resource Development Quarterly, 10(4), 365-382.
Haufler, V. (2013). A public role for the private sector: Industry self-regulation in a global economy. Carnegie Endowment.Washington.
Healey, J,F. (2008). Statistics: A tool for social research . Belmort, CA: Wadsworth Pub
Hegney, D., Plank, A., & Parker, V. (2003). Nursing workloads: The results of a study of Queensland nurses. Journal of Nursing Management, 11(5), 307-314.
Herscovitch, L., & Topolnytsky, L. (2002). Affective, continuance, and normative commitment to the organization: A meta-analysis of antecedents, correlates, and consequences. Journal of Vocational Behavior, 61(1), 20-52.
Herzberg, F., Mausner, B., & Snyderman, B. (1959). The Motivation to Work. New York: Wiley.
Hobfoll, S. E. (2002). Social and psychological resources and adaptation. Review of General Psychology, 6(4), 307.
Holden, E., Ronald B. (2010). Face validity. In Weiner, Irving B., Craighead, W. Edward. The Corsini Encyclopedia of Psychology (4th ed.). Hoboken, NJ: Wiley: 637-638.
Howard, G. (1994). Why do people say nasty things about self-reports?. Journal of Organization Behavior, 15(3), 399-404.
Hu, L., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(2), 1- 55
Iverson, R. D., & Buttigieg, D. M. (1999). Affective, normative and continuance commitment: can the ‘right kind’of commitment be managed?. Journal of Management Studies, 36(3), 307-333.
International Monetary Fund (IMF) Gambia Report 2013 retrieved from June 3rd 2014 https://www.imf.org/external/country/GMB/rr/index.htm
Jackson, T., & Vitberg, A. (1987). Career Development, Part 2: Challenges for the Organization. Personnel Review, 64(3), 68-72.
Jans, N. A. (1989). Organizational commitment, career factors, and career/life stage. Journal of Management, 29(3), 343-340.
Jarratt, J., & Coates, J. F. (1995). Employee development and job creation: Trends, problems, opportunities. San Francisco, CA: Jossey-Bass
Judge, T. A., Boudreau, J. W., & Bretz, R. D. (1994). Job and life attitudes of male executives. Journal of Applied Psychology, 79(5), 767.
Kahl, L.(2010). Convenience sampling. Retrived May, 6, 2014 from: http//www.wisegeek.com/what-is-convenience-samplying.htm
Kankanhalli, A., Tan, B. C., & Wei, K. K. (2005). Understanding seeking from electronic knowledge repositories: An empirical study. Journal of the American Society for Information Science and Technology, 56(11), 1156-1166.
Kanter, R. M. (1968). Commitment and social organization: A study of commitment mechanisms in utopian communities. American Sociological Review, 499-517.
Karam, C. M. (2011). Good organizational soldiers: Conflict-related stress predicts citizenship behavior. International Journal of Conflict Management, 22(3), 300-319. http://dx.doi.org/10.1108/10444061111152982
Kaufman, B. E. (2012). Strategic human resource management research in the United States: A failing grade after 30 years?. The Academy of Management Perspectives, 26(2), 12-36.
Khan, N. S., Riaz, A., & Rashid, M. (2011). The impact of work content, working conditions, career growth on employee motivation. Interdisciplinary Journal of Contemporary Research in Business, 3(3), 1428-34.
Kinicki, A. J., Carson, K. P., & Bohlander, G. W. (1992). Relationship between an organization's actual human resource efforts and employee attitudes. Group & Organization Management, 17(2), 135-152.
Kirkpatrick, L. A. (1998). God as a substitute attachment figure: A longitudinal study of adult attachment style and religious change in college students. Personality and Social Psychology Bulletin, 24(9), 961-973.
Kraiger, K., McLinden, D., & Casper, W. J. (2004). Collaborative planning for training impact. Human Resource Management, 43(4), 337-351.
Kreitner, R., Kinicki, A. (2006). Organizational Behavior. New York: McGraw Hill.
Larson, M., & Luthans, F. (2006). Potential added value of psychological capital in predicting work attitudes. Journal of Leadership & Organizational Studies, 13(2), 75-92.
Law, K. S., Wong, C. S., & Mobley, W. M. (1998). Toward a taxonomy of multidimensional constructs. Academy of Management Review, 23(4), 741-755.
Lawler, E. J. (1992). Affective attachments to nested groups: A choice-process theory. American Sociological Review, 57(3) 327-339.
Liou, K. T. (1995). Professional orientation and organizational commitment among public employees: An empirical study of detention workers. Journal of Public Administration Research and Theory. 5(2), 231-246.
Loher, B. T., Noe, R. A., Moeller, N. L., & Fitzgerald, M. P. (1985). A meta-analysis of the relation of job characteristics to job satisfaction. Journal of Applied Psychology, 70(2), 280.
Lok, P., & Crawford, J. (1999). The relationship between commitment and organizational culture, subculture, leadership style and job satisfaction in organizational change and development. Leadership & Organization Development Journal, 20(7), 365-374.
London, M. (1989). Managing the training enterprise. San Francisco: Jossey-Bass.
Longoria, Roman Gabriel. (1997). The relationship between work experience and job knowledge: A theoretical and empirical re-examination. Doctoral Thesis, Rice University.Retrieved from:http://scholarship.rice.edu/bitstream/handle/1911/19180/9727575.PDF?seque=1
Luthans, F., & Youssef, C. M. (2004). Human, Social, and Now Positive Psychological Capital Management: Investing in People for Competitive Advantage. Organizational Dynamics, 33(2), 143-160.
Luthans, F., & Youssef, C. M. (2007). Emerging positive organizational behavior. Journal of Management, 33(3), 321-349.
Luthans, F., Avey, J. B., & Patera, J. L. (2008). Experimental analysis of a web-based training intervention to develop positive psychological capital. Academy of Management Learning & Education, 7(2), 209-221
Luthans, F., Norman, S. M., Avolio, B. J., & Avey, J. B. (2008). The mediating role of psychological capital in the supportive organizational climate—employee performance relationship. Journal of Organizational Behavior, 29(2), 219-238.
Luthans, F., Youssef, C. M., & Avolio, B. J. (2007). Psychological capital: Investing and developing positive organizational behavior. Positive Organizational Behavior, 60(3) 9-24.
MacNab, B. R., & Worthley, R. (2012). Individual characteristics as predictors of cultural intelligence development: The relevance of self-efficacy. International Journal of Intercultural Relations, 36(1), 62-71.
Martin, A. J., & Dowson, M. (2009). Interpersonal relationships, motivation, engagement, and achievement: Yields for theory, current issues, and educational practice. Review of Educational Research, 79(1), 327-365.
Mbendi (2011), Gambia-An Overview. Mbendi Information services. Retrived June12th, 2014 from http://www.mbendi.com
McKenna, E. F. (2000). Business psychology and organizational behaviour: A student's handbook. East Sussex, New York: Psychology Press.
McLagan, P. A. (1989). Models for HRD Practice. Training and Development Journal, 43(9), 49-59.
Mercer, A. A., & Bilson, K. (1985). Factors Influencing Organizational Commitment by Physicians. Academy of Management Proceedings 85, (1), 72-76.
Messick, S. (1990). Validity of test interpretation and use. San Francisco: Jossey-Bass.
Meyer, J. P. (1990).The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1-18.
Meyer, J. P., & Allen, N. J. (1997). Commitment in the workplace: Theory, Research, and Application. Thousand Oaks, CA: SAGE Publications.
Meyer, J. P., & Herscovitch, L. (2001). Commitment in the workplace: Toward a general model. Human Resource Management Review, 11(3), 299-326.
Meyer, J. P., & Smith, C. A. (2000). HRM practices and organizational commitment: Test of a mediation model. Canadian Journal of Administrative Sciences, 17(4), 319-331.
Meyer, J. P., Allen, N. J., & Smith, C. A. (1993). Commitment to organizations and occupations: Extension and test of a three-component conceptualization. Journal of Applied Psychology, 78(4), 538.
Meyer, J. P.,& Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61-89.
Miller,V.D.,& Jablin, F. M. (1991). Information seeking during organizational entry: Influences, tactics, and a model of the process. Academy of Management Review, 16(1), 92-120.
Mobley, W. H., Griffeth, R. W, Hand, H. H., & Meglino, B. M. (1979).Review and conceptual analysis of the employee turnover process. Psychological Bulletin, 86(4), 493-522.
Moorhead, G., & Griffin, R. W. (1997). Organizational behavior (5th ed.). Boston: Houghton Mifflin.
Morrison,K.A.(1997).How franchise job satisfaction and personality affects performance, organizational commitment, franchisor relations, and intention to remain. Journal of Small Business Management,35(3),39-67
Mosadeghrad, A. M., Ferlie, E., & Rosenberg, D. (2008). A study of the relationship between job satisfaction, organizational commitment and turnover intention among hospital employees. Health Services Management Research, 21(4), 211-227.
Mottaz, C. J. (1988). Determinants of organizational commitment. Human relations, 41(6), 467-482.
Mowday, R. T., & Boulian, P. V. (1974). Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology, 59(5), 603.
Mowday, R. T., Porter, L. W., & Steers, R. (1982). Organizational linkages: The psychology of commitment, absenteeism and turnover. San Deigo, CA: Academic Press.
Mueller, C. W., & Lawler, E. J. (1996). Commitment to different foci: The case of nested organizational units. (Unpublished manuscript). Department of Sociology, The University of Iowa, Iowa City, IA
Nadler, L., & Nadler, Z, (1989). Developing Human Resources (3rd ed.). San Francissco: Jossey- Bass.
Ndulue, T. (2012). Impact of Training and Development on workers performance in an organization. International Congress on Business and Economic Research, 13(1)135- 149
Noe, R. A., & Wilk, S. L. (1993). Investigation of the factors that influence employees' participation in development activities. Journal of Applied Psychology, 78(2), 291.
Nunnally, J.C.(1978). Psychometric Theory (2nd ed). New York: McGraw-Hill.
Oguntimehin, A. (2001). Teacher Effectiveness: Some Practical Strategies for Successful Implementation of Universal Basic Education in Nigeria. African Journal of Educational Management, 9 (1) 151–161
Oosterbeek, H. (1998). Unravelling supply and demand factors in work-related training. Oxford Economic Papers, 50(2), 266-283.
O'Reilly, C. A., & Chatman, J. (1986). Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior. Journal of Applied Psychology, 71(3), 492.
Organ, D. W., & Konovsky, M. (1989). Cognitive versus affective determinants of organizational citizenship behavior. Journal of Applied Psychology, 74(1), 157.
Ozoya, E. A. (2009). The Role of Training in the Enhancement of Employees‘ Productivity in Public Organisations: A Case Study of Federal Ministry of Finance. Project paper Submitted to the Department of Management, Imo State University, Owerri, Nigeria.
Pate, J., Martin, G., & Staines, H. (2000). Exploring the relationship between psychological contracts and organizational change: a process model and case study evidence. Strategic Change, 9(8), 481-493.
Pati, G., & Reilly, C. W. (1997). Reversing discrimination: A perspective. Human Resource Management, 16(4), 25-31.
Philip, D. D., & Daganda, A. T. (2013). New Public Management (Npm) and Public Sector Administration in Nigeria. International Affairs and Global Strategy, 14(1), 9- 15.
Pinks, G. J. (1992). Facilitating organizational commitment through human resource practices. Kingston, Ontario: Queen’s University Industrial Relations Centre.
Porras, J. I., & Silvers, R. C. (1991). Organization development and transformation. Annual Review of Psychology, 42(1), 51-78.
Porter, L., Steers, R., Mowday, R., & Boulian, P. 1974, Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology, 59(5), 603-609.
Public Service Reforms and Institutional Capacity Development(PSRICD) (2009) WEEKLY Newsletter. Retrieved March 27. 2014 from http://www.gm.undp.org
Renn, R. W., & Vandenberg, R. J. (1995). The critical psychological states: An underrepresented component in job characteristics model research. Journal of Management, 21(2), 279-303.
Rentsch, J. R. (1990). Climate and Culture: Interaction and qualitative differences in organizational meanings. Journal of Applied Psychology, 75 (6), 668-681.
Rhoades, L., Eisenberger, R., & Armeli, S. (2001). Affective commitment to the organization: the contribution of perceived organizational support. Journal of Applied Psychology, 86(5), 825.
Richard, A., & Daniel, T., (2001). Managing Public Expenditure a Reference Book for Transition Countries: A Reference Book for Transition Countries. Paris: OECD Publishing.
Robbins, S.P., Millett, B., Cacioppe, R., & Waters‐Marsh, T. (2003), Organisational Behaviour: Leading and Managing in Australia and New Zealand, ( 3rd ed ). Sydney: Prentice‐Hall
Robinson, S. L. (1996). Trust and breach of the psychological contract. Administrative Science Quarterly, 41(4) 574-599.
Roehl, W. S., & Swerdlow, S. (1999). Training and its impact on organizational commitment among lodging employees. Journal of Hospitality & Tourism Research, 23(2), 176- 194.
Roelen, C.A., Koopmas, P.C., & Groothoff, J. W.(2008). Which work factors determine job satisfaction? IOS Press, 30(18), 433-439.
Rogg, K. Schmidt, D.-Shull, C.-Schmitt, N.(2001). Human resource practices, organizational climate and customer satisfaction. Journal of Management, 4 (7), 431- 449.
Saks, A. M. (1996). The Relationship Between the Amount and Helpfulness of Entry Thaining and Work Outcomes. Human Relations, 49(4), 429-451.
Schermerhorn, J. R., Gardner, W. L., & Martin, T. N. (1990). Management dialogues: Turning on the marginal performer. Organizational Dynamics,18(4), 47-59.
Schermerhorn, J. R., Hunt, J. G., Osborn, R. N., & Osborn, R. (2004). Core Concepts of Organizational Behavior. New Jersey: John Wiley & Sons Inc.
Schiavetti, N., Metz, D. E., & Sitler, R. W. (1981). Construct Validity of Direct Magnitude Estimation and Interval Scaling of Speech IntelligibilityEvidence from a Study of the Hearing Impaired. Journal of Speech, Language, and Hearing Research, 24(3), 441-445.
Schmidt, S. W. (2007). The relationship between satisfaction with workplace training and overall job satisfaction. Human Resource Development Quarterly, 18(4), 481-498.
Sekaran, U. (2003). Research Methods for Business: A skill building approach. Singapore: Wiley & Sons,
Seligman, M. E. (1999). Positive social science. Journal of Positive Behavior Interventions, 1(3), 181-182.
Sinclair, J., & Collins, D. (1992). Viewpoint: Training and Development's Worst Enemies– You and Management. Journal of European Industrial Training, 16(5), 21-25.
Sinclair, J., & Collins, D. (1994). Towards a quality culture. International Journal of Quality & Reliability Management, 11(5), 19-29.
Snyder, C.R., Irving, L.M., & Anderson J. (1991). Hope and health. In C.R. Snyder & D.R. Forsyth(Eds.), Handbook of social and clinical psychology (pp. 285–305). Elmsford, NY: Pergamon Press.
Spector, P. E. (1994). Using self-report questionnaires in OB research: A comment on the use of a controversial method. Journal of Organizational Behavior, 15(5), 385-392.
Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences (Vol. 3). Bevely Hills: Sage Publishing.
Spector, P. E., & Brannick, M. T. (2010). Common method issues: an introduction to the feature topic in organizational research methods. Organizational Research Methods. 13(2), 403-406.
Spector, P.E.(1985).Measurement of human service staff satisfaction: development of the job satisfaction survey. American Journal of Community Psychology, 13 (6), 693-713.
Stajkovic, A. D., & Luthans, F. (1998). Social cognitive theory and self-efficacy: Going beyond traditional motivational and behavioral approaches. Organizational Dynamics, 26(4), 62-74.
Starkey, K., & Madan, P. (2001). Bridging the relevance gap: aligning stakeholders in the future of management research. British Journal of Management, 12(s1), S3-S26.
Steers, R. M., & Rhodes, S. R. (1978). Major influences on employee attendance: A process model. Journal of Applied Psychology, 63(4), 391.
Stewart, G.L., Carson, K.P., & Cardy, R.L. (1996). The joint effects of conscientiousness and self-leadership training on employee self-directed behaviour in a service setting. Personnel Psychology, 49(1), 143–164.
Swanson, R. A., & Holton, E. F. (2001). Foundations of human resource development. Berrett-Koehler Publishers. Management, 29(3), 343.
Swerdlow, S., & Cummings, W. T. (2000). Toward a better cross-cultural understanding of US and Russian lodging employees: a discriminant analysis approach. Journal of Hospitality & Tourism Research, 24(3), 336-349.
Tabachnick, B.G. and Fidell, L.S. (2007), Using Multivariate Statistics (5th ed.). New York: Allyn and Bacon.
Tannenbaum, S. I., Mathieu, J. E., Salas, E., & Cannon-Bowers, J. A. (1991). Meeting expectations: The influence of training fulfillment on the development of commitment, self- efficacy, and motivation. Journal of Applied Psychology, 76(6),759.
Tansky, J. W., & Cohen, D. J. (2001). The relationship between organizational support, employee development, and organizational commitment: An empirical study. Human Resource Development Quarterly, 12(3), 285-300.
Taris, R., & Feij, J. (2001). Longitudinal examination of the relationship between supplies– values fit and work outcomes. Applied Psychology,50(1), 52-80.
Taylor, F. W. (1914). Scientific management. The Sociological Review, 7(3), 266-269.
The Gambia Information Site (2012). Access Gambia Retrived May 13 2014, from http://www.accessgambia.com
Tim M. and Brinkerhoff, R.O. (2008). Courageous Training: Bold Actions for Business Results. Colorado: Berrett-Koehler Publishers.
Traut, C. A., Larsen, R., & Feimer, S. H. (2000). Hanging on or fading out? Job satisfaction and the long-term worker. Public Personnel Management, 29(3), 343-351.
Van Saane, N., Sluiter, J.K., Verbeek J.H., & Frings-Dresen, M.H (2003). Reliability and validity of instruments measuring job satisfaction: A systematic review. Occupational Medicine, 53(3), 191-200.
Van Wart, M., Cayer, N.J. & Cork, S. (1993),Handbook of Training and Development for the Public Sector. San Francisco,CA: Jossey-Bass.
Vandenberg, R. J., & Lance, C. E. (1992). Examining the causal order of job satisfaction and organizational commitment. Journal of Management, 18(1), 153-167.
Wan, H. L. (2007). Human capital development policies: Enhancing employees' satisfaction. Journal of European Industrial Training, 31(4), 297-322.
Watson, S., & Hewett, K. (2006). A Multi‐Theoretical Model of Knowledge Transfer in Organizations: Determinants of Knowledge Contribution and Knowledge Reuse. Journal of Management Studies, 43(2), 141-173.
Werner, J. M., & DeSimone, R. L. (2008). Human Resource Development, (5th ed.). South Western, Mason: Cengage Learning.
Wesley Schultz, P., & Zelezny, L. (1999). Values as predictors of environmental attitudes: Evidence for consistency across 14 countries. Journal of Environmental Psychology, 19(3), 255-265.
West, M. A., & Anderson, N. R. (1996). Innovation in top management teams. Journal of Applied Psychology, 81(6), 680.
Wexley, K. N., & Latham, G. P. (1991). Developing and training human resources in organizations (No. C10 25). New York: Harper Collins.
Williams, L. J., & Hazer, J. T. (1986). Antecedents and consequences of satisfaction and commitment in turnover models: A reanalysis using latent variable structural equation methods. Journal of Applied Psychology, 71(2), 219-231
Woodman, R. W., Sawyer, J. E., & Griffin, R. W. (1993). Toward a theory of organizational creativity. Academy of Management Review, 18(2), 293-321.
Yin, R. K. (2003). Case study research: Design and methods (3rd ed.). Thousand Oaks, CA: Sage.
Yousef, D.A. (2003). Organizational commitment: A mediator of the relationships of leadership behaviour with job satisfaction and performance in a non-western country. Journal of Managerial Psychology, 15(1), 6-28.