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研究生: 林宣妤
Lin, Syuan-Yu
論文名稱: 職場排擠對員工工作態度與行為之影響
The Effect of Workplace Ostracism on Employee Work Attitude and Behavior
指導教授: 謝慧賢
Hsieh, Hui-Hsien
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2018
畢業學年度: 106
語文別: 中文
論文頁數: 94
中文關鍵詞: 職場排擠建言行為退縮行為工作滿意度核心自我評價
英文關鍵詞: Workplace Ostracism, Voice Behavior, Withdrawal Behavior, Job Satisfaction, Core Self-Evaluation
DOI URL: http://doi.org/10.6345/THE.NTNU.DTAHRD.007.2018.F06
論文種類: 學術論文
相關次數: 點閱:235下載:26
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  • 自2008年開始,職場排擠的議題在學術界掀起高度的關注,屬於職場壓力源的一種,其會對員工及組織造成不良的影響。因此,本研究主要目的在於探討職場排擠對員工工作態度(工作滿意度)與行為(促進性建言行為、退縮行為)的影響,並試圖了解核心自我評價是否會在職場排擠與工作滿意度間產生調節效果。研究對象以臺灣有全職工作的成年人,運用問卷調查法蒐集資料,共計完成291份的有效問卷,並且運用階層迴歸的方式進行假設驗證,從研究結果中得到以下結論:職場排擠對促進性建言行為具有負向影響,對退縮行為具有正向影響,對工作滿意度具有負向影響;職場排擠會透過工作滿意度的中介效果,進而影響員工行為(促進性建言行為、退縮行為)的展現;核心自我評價並未在職場排擠與工作滿意度間具有調節效果。

    Since 2008, workplace ostracism has raised highly concern in the academic field. It is one of the stressors of the workplace, which will have a bad impact on employees and organizations. Therefore, the aim of this study is to explore the impact of workplace ostracism on employees' work attitude (job satisfaction) and behavior (promotive voice behavior and withdrawal behavior), and try to exploring the relationship between workplace ostracism, job satisfaction and core self-evaluation whether if moderate such relationship. Utilizing the structured questionnaire to survey 291 full-time employees. Hypotheses were analyzed by hierarchical regression. Research results are: (1) workplace ostracism is negatively related to voice behavior. (2) Workplace ostracism is positively related to withdrawal behavior. (3) Workplace ostracism is negatively related to job satisfaction. (4) Job satisfaction is mediated relationships between workplace ostracism and employee behavior (promotive voice behavior and withdrawal behavior). (5) Core self-evaluation is not moderated relationships between workplace ostracism and job satisfaction.

    謝 誌 i 中文摘要 ii 英文摘要 iii 目 錄 iv 表 次 vi 圖 次 vii 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 7 第三節 重要名詞解釋 8 第四節 研究流程 10 第二章 文獻探討 12 第一節 職場排擠 12 第二節 建言行為 18 第三節 退縮行為 22 第四節 工作滿意度 26 第五節 核心自我評價 30 第六節 各變項間之關係探討 33 第三章 研究方法 41 第一節 研究架構與假設 41 第二節 研究對象與程序 43 第三節 研究工具 44 第四節 資料分析方法 48 第四章 研究結果 51 第一節 敘述性統計 51 第二節 測量模式分析 53 第三節 相關分析 57 第四節 假設驗證 59 第五章 結論與建議 65 第一節 研究結論 65 第二節 管理實務意涵 71 第三節 研究限制與未來研究建議 73 參考文獻 76 一、中文部分 76 二、英文部分 77 附 錄 90 附錄一、問卷 90 附錄二、問卷題項對照代碼 93

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